Andrew

Excellent Customer Service, Fantastic Range of Scale Modelling Products with everything in stock from Paint Brushes and Glue to a vast supply of Model Kits. With the amount and choice of products they have readily available online and with 48hr Free Postage you would be crazy to shop anywhere else. 5 Stars for both the Store and Employees.

Easy to order, quick delivery, friendly, polite and courteous delivery service. First Class experience as always.

Item was ready to collect from the Customer Services Desk an hour after placing my order. This is the first time I've used the Click and Collect option and I will definitely use it again.

Easy to find and book a hiring. The website is clear and user friendly. When I needed a question answering the Customer Service Team were most helpful and knowledgeable about their product range. Really easy to get the equipment I needed and at a great price too. I will definitely be using NTH in future.

Ordered a heating element for our electric oven via telephone on a Friday morning having had trouble with the online order. I spoke to Customer service who then got my order sorted straight away, I asked for next working day delivery and was advised it was probably going to be Monday before my item would arrive. However, my goods were delivered just before 08:00hrs Saturday. I was able to get the part fitted and had the oven working as good as new.

Excellent service, parcel arrived as stated. Fantastic quality and fantastic prices. My Wife loves her gifts. Descriptions of items and sizes as described, will definitely be purchasing more items.

Tried ordering online, however, due to problem with website not responding, I had to call in store to complete my purchase. It was early morning when I arrived and the store had more Staff than Customers and again as per usual I have yet to go to my local store and be approached by a member of Staff and offered assistance. Being employed in a Customer service roll myself I find this level of service below acceptable standard. When I managed to get an assistant, my purchase was dealt with quickly and my goods arrived on time.