Jadlam Toys & Models Reviews 62,244

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the prompt delivery service and the fact that items are generally shipped free of charge. Consumers have also highlighted the good prices and the wide selection of products available, including model kits, accessories, paints and tools. People also appreciate the points scheme, which allows them to earn discounts on future purchases. Consumers find the website easy to use, and the ordering process is simple. The products are very well packaged. The company is praised for its excellent service, even for smaller orders. Customers are very satisfied with the delivery times, the quality of the products, and the overall shopping experience.

Based on these reviews

Rated 5 out of 5 stars

Didn’t order many items, just a couple of specific paint colours I wanted plus small bottle of thinner, but they all arrived together and sooner than stated. They were shipped postage free by Jadla... See more

Rated 5 out of 5 stars

Every time I go to this seller it's a positive experience. Good prices and quick to post, can ask for more really. When doing a web search for a modeling item I include them, even with free post... See more

Rated 5 out of 5 stars

The Jadlam service is always very prompt, though I find it strange that I'm asked to provide a Trustpilot review for every purchase. One minor criticism I'd make is that, although it's possible to p... See more

Rated 5 out of 5 stars

you are the only one i deal with because, ever since y brother in law recommended you iv'e not had models from anyone else your models are what you describe, prompt delivery even on a weekend purchas... See more

Rated 5 out of 5 stars

Excellent Customer Service, Fantastic Range of Scale Modelling Products with everything in stock from Paint Brushes and Glue to a vast supply of Model Kits. With the amount and choice of products they... See more

Rated 5 out of 5 stars

I've been buying pretty much from these guys for a couple of years now. I've never had any trouble at all, if l have an enquiry the team are usually in touch next day. I've heard some peoples criticis... See more

Rated 5 out of 5 stars

Jadlam Toys & Models provide everything the plastic model makers need to complete a model kit. From the model kit itself, to glue, paints and brushes etc. All model kits and accessories are compe... See more

Rated 5 out of 5 stars

Have only recently been using Jadlam models & toys and can't fault them under any circumstance. They provide a very fast and prompt delivery service with products well and safely packaged. A good... See more

Rated 5 out of 5 stars

Hj, Since the last Review which was excellent I have tried to use the 2 'Bottles' of [number 18] Orange ACRYLIC Gloss paint. Unfortunately in each bottle the brush is firmly stuck in and snaps of... See more

Rated 5 out of 5 stars

Had originally bought the Border models 1/32 Lancaster nose. But found the decals a bit lacking - the instrument panel breaking apart and the crowning infamy being the bomb count decal utterly disinte... See more

Rated 5 out of 5 stars

Brilliant shopping experience online from start to finish, website can be a little awkward to navigate at times but some great deals to be had if take the time to look. Free shipping always a plus and... See more

Rated 5 out of 5 stars

NThe range of products they have is amazing i've seen them at telford model show over the years and have brought kits and paints from them.The delivery service is 2nd to none and quick and well packed... See more

Rated 5 out of 5 stars

As always, Jadlam havel been a model example of how to run a business. The whole experience from looking at the website to receiving the goods is exemplary. My only minor criticism, is that a bit... See more

Rated 5 out of 5 stars

excellent delivery delivered when said on time brilliant models those house gardens no problems at all i love them it's a change from all the planes, ships and cars as well as tanks iv'e had from J... See more

Rated 5 out of 5 stars

Excellent customer service. Items readily available, and when not then quick notification when they are. Jadlam know how to look after their customers, from the availability of models to the support t... See more

Rated 5 out of 5 stars

I have only recently discovered Jadlam, but I have found their service second to none. Their prices are extremely competitive, often the lowest that I can find. Their stock of modelling supplies is... See more

Rated 5 out of 5 stars

The price was the lowest which, when buying online, is the starting point. Delivery wasn't next day like Amazon, but it wasn't a problem so I'm more than happy to support a UK business. Packaging cou... See more

Rated 4 out of 5 stars

I have bought from Jadlam many times both directly and also through eBay. The service is always excellent but the added bonus when dealing direct is the loyalty points. The service, the packing, the... See more

Rated 5 out of 5 stars

Very good stock levels, great prices with quick deliveries as well. Absolutely no problems with Jadlam since I started using them. And that includes tools and paint. So often nowadays you get good ser... See more

Rated 5 out of 5 stars

I use Jadlam most of the time, because I have never had an issue, free postage is great no matter what you order but there is options if you want an item if you want an item quicker, but even with fre... See more

Rated 5 out of 5 stars

I use Jadlam as my “go to” model shop. Excellent range of models, lots of discounted prices, swift and secure delivery. Their ordering and payment system is easy. Added bonus that they have a loyalty... See more

Rated 5 out of 5 stars

Jadlam is becoming a firm favourite for my model kit supplies. They have a great selection of model aircraft and at very good prices. They are my definite go-to when I'm looking for another model and... See more

Rated 5 out of 5 stars

Returning to scale modelling after 40 years, I found jadlam to be the proverbial Aladdin's cave for everything you need to get back in to the hobby. Everything i needed and ordered arrived in the st... See more

Rated 5 out of 5 stars

As always never been let down. Order never arrived.. contacted jablam. Had a response within hours. As I suspected the delay was due the bad weather and poor communication by royal mail who were makin... See more

Rated 5 out of 5 stars

Christmas present so haven't seen product but as per usual Jadlam we're spot in with price, free delivery ( though flimsy packaged, luckily ok) and J points. Only mild criticism l have is aforemention... See more

Rated 5 out of 5 stars

I've been a regular buyer for some years. always top service, well packaged and keenly priced. Free postage is a very plus bonus, but searching their website throws up some complicated algorithms choi... See more

Rated 5 out of 5 stars

Items very well boxed up. Cheapest models around plus the free delivery was great. However, the courier wasn't that good. I received an email saying delivery would be on certain date, between the... See more

Rated 5 out of 5 stars

Fantastic choice, super prices and excellent service. Don't need to search any farther for what you want, models, diecast and much more. This visit F1 Ferrari almost half price, delivered free. Deligh... See more

Rated 5 out of 5 stars

Easy system to select items you require. Simple routine to purchase the items. You can use your points as well. Email confirmation was sent almost immediately after the order went through. Due to the... See more

Rated 5 out of 5 stars

Was a little concerned, never ordered from here before and saw there was mixed reviews but had no problems what so ever. Items were delivered within a week and the order was correct. Will definitely o... See more

Rated 5 out of 5 stars

I ALWAYS enjoy an encounter with Jadlam..I'm buying a KIT!! The most recent, Tamiya 1/35th 5cm PaK.38...an EXCELLENT example of Tamiya's EXPERTISE...hair-breadth fit, well itemised, usual Tamiya br... See more

Rated 5 out of 5 stars

Fantastic. I ordered two cars and they turned up within one working day, via DPD so well communicated as they are excellent, and when I was confused by the tracking as it appeared one was yet to be di... See more

Rated 1 out of 5 stars

first time using Jadlam, ordered 2 items 30th Jan express delivery still waiting delivery. emailed customer support no reply, phoned numerous time and it just rings out. Terrible after sales services... See more

Rated 5 out of 5 stars

Fast delivery and well informed when the item I wanted wasn't actually on the system, fantastic store! I visited a few weeks ago and loved it!! Picked up a new addiction in CADA bricks thanks toy visi... See more

Rated 1 out of 5 stars

poor customer service. expedited postage offered and paid for but not received. happy to take your money but not happy to provide what was paid for. pulled the 'read the small print' argument. fai... See more

Rated 5 out of 5 stars

I found out about Jadlam randomly while searching for stores that sold Gunpla in the UK, and I cant believe i havent seen this store recommended more! The exact model kit i ordered was sent and eve... See more

Rated 5 out of 5 stars

A lot of company's charge a fee for delivery, although this is the norm for most on-line retailers. Where Jadlam Toys & Models are concerned, you have a choice for free standard delivery. The items a... See more

Rated 4 out of 5 stars

Items arrived in a couple of days and in a large box, some of the smaller boxes inside it had been squashed by a larger box due to lack of sufficient packing. Fortunately no damage to the items bu... See more

Rated 5 out of 5 stars

Very competitively priced, prompt delivery; item was very well packed. I ordered this item (Eduard dual combo spitfire story:Malta after I was informed that it was back on stock.I was encouraged to... See more

Rated 5 out of 5 stars

Recently I purchased a model and paints earlier in January. Great prices and delivery. I forgot to add something and was able to order some panel liner on it's own. Can't fault the store and staff. I... See more

Rated 5 out of 5 stars

Excellent, reliable company with a fantastic choice of many models and model making materials. Jadlam always pack well and dispatch the goodies very quickly. Just as well, because it becomes agony whe... See more

Rated 5 out of 5 stars

Jadlam is my go-to supplier of single items, thanks to their pricing and free postage offers. I quite often need just one item (like a crown gear, for example), and as Jadlam processes my orders prope... See more


Company details

  1. #81 of 173 best companies in Hobby shop

About Jadlam Toys & Models

Written by the company

We're a Family Run Toy & Model Store based in Somerset, England! With over 8,000 awesome Toys & Models we're sure to have something you need in your life!

We consider ourselves Specialists in Scalextric, Hornby Train Sets, Plastic Models and LEGO - but also carry the full range of many other renowned brands such as Sylvanian Families, Playmobil etc.

This page pays testament to our fast and efficient service, with the odd mention of our competitive product and delivery prices. If you have any problems please do not hesitate to to contact at using the information on this page.

Contact info

4.8

Excellent

TrustScore 5 out of 5

62K reviews

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Rated 1 out of 5 stars

Quick delivery, but problems with one of the cars

Quick delivery, but one of the cars does not work correctly, press the controller the lights work but the car will not move, bought a pair of Scalextric Ford Puma's one works fine (without the 4 wheel drive belt) but slower than other cars racing against it, the other has a four wheel drive belt but only the lights work, it must be stuck in park.

4 February 2026
Rated 5 out of 5 stars

Price was very good

Price was very good, especially as postage was included. And delivery was pretty swift. Just holding on to it now until my granddaughter passes her test (hopefully) to give her as a well done.

4 February 2026

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