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I could not access my online account with Richer Sounds to purchase a new LG OLED. Cloudflare on trying to enter kept reverting back to the start of the process. I therefore used the telephone system and London Bridge took my order and delivered on the 27th January, three days after receipt of stock.
Many thanks Malik.
The account problem was successfully resolved by Tom (Customer Services Manager) and his team.
Tom took the time and the trouble to call me on a number of occasions which I really appreciated.
I found out that the company had renewed their online customer accounts in 2024 and I had to re-register my account. To do this one of the team suggested Cloudflare may work if I cleared cookies. By allowing cookies as a one time event I was able to re-register my account.
Many thanks Tom and your team.
They are passionate about providing a really good service.
The TV is, so far, a work in progress as I find out about how to use the new features.

I found no Live Chat widget on the website as per previous.
I took a screeshot of this and happy to share with R&L if they supply a contact email.
I phoned 0141 221 9266 (the only applicable entry using this number for general notice is 0) to report no Live Chat widget @ 13:07 no one answered after hanging on for 8 minutes.
Tried again at 16:30 and no Live Chat widget on the contact page of the website. Tried phoning the same Glasgow number at 16:32 and no one answered.
11th Sept 2025
Still no Live Chat Widget.
At 11:17 I called 0141 221 9266, entered 0 for general assistance and this time was connected to Reception.
The lady who answered confirmed the Live Chat had a problem, asked for my Account and details which were duly provided.
I explained I wanted to talk with someone regarding the work done by our landscapers provide by R&L and to provide the photos taken of the work. She said she would have someone call me back.
At 16:25 still no one has called.
However, the landscapers have turned up around 16:30 with a ride on mower to apparently finish the work they started on Monday when the grass and soil wasn’t sodden as per today.
I think this dedication requires a photo or two to record for history the work completed;
i.e. ruts from the machine all over the green and the grass looks barely cut and no help to the tree with a ring of water round it.
The question is why was all of the grass not cut on Monday when it was dry.
Why leave it till the rain came and the ground was sodden.
Any reference to not having a ride on machine available Monday is not an excuse only an example of bad planning to complete a job.
Still no call from R&L!
12th Sept
R&L Client Suppport are now actively trying to find out why Live Chat is not working or available on their website when I open their website.

Yesterday and today I tried to book on this company's website an annual eye test yesterday and today.
The website failed time after time after time. The pop up provided by the less than perfect providers of the website had to for this was "oops an error has occurred". I think they mean the hiring of the low grade software engineers producing the website for booking.
NB I have better things to do than use social media and to help Specsavers resolve their IT problems. Just sort it!

I find this company still in business when they are so incompetent their system cannot recognise a simple postcode. They have garnered so many 1 Star ratings - the ultimate rubbish companies that people want to complain about you have to award 1Star.
They know how awful they are why both sending the review. Let's see them close down and leave the space for a competent delivery company.

The Statement from 19th April should be available using Pdf on that date - it is now 21st April and still no Pdf statement. This action should be automatic what kind of company is this that it cannot provide statements they wish paid in a simple Pdf format.
If you wish to complain you have to phone at your expense. Not exactly customer facing!

I tried logging in again but still the adverts played but not the programme. What a swizz!
No doubt playing only adverts and when the app feels like it the programmes they a can say:
Who owns Channel 4 and try to push their subscription service to watch programmes from the late 1990s?
They say, Channel 4 is a publicly owned ‘public corporation’, which entirely funds itself through commercial activities, mainly advertising. Indeed, the most recent year’s figures show that the channel generated a pre-tax surplus.
Let's just sell it off to any idiot who wants to buy this lame duck and see how it can compete with subscription TV pushing old 20th century programmes.
At least subs TV provide programmes you can watch and no Adverts. the Walter Presents is the only new decent programmes that would do better on Prime, Netflix, Disney or Apple+.

I tried to find someone who would record and report the fact that the link to my account was not working. Only after 8 attempts did I speak to a so called tech engineer who said . Oh we know about this it wont be available till the 18th Oct . It has been put on Facebook.
No one I spoke to valued the customer and reading the other contributions on Trust Pilot I see I am not alone. It has been confirmed for me that the change to EE is to protect the guilty. As change usually is.
I ask why BT is allowed to continue to exact ever increasing charges to provide nothing of value.
The automated system spouting a series of categories for services should be legally banned. They should be forced to treat people with respect as they keep requesting for themselves.

I noted an invoice payment request and an associated credit from IONOS on the 2nd Sept 2024 in pending.
On that date I contacted Nationwide and the person answering said she could not see any pending items.
On the 5th September I noted my credit card statement had included the initial invoice but not the credit correction. On phoning the Credit Card team I explained that the credit had disappeared from pending but now no one in Nationwide could tell me what had happened as there was no clear audit trail.
This was a real shock and now I am wondering just how good the Nationwide accounting is since today IONOS could inform me that the refund had cleared their system on the 4th September and they also quoted the transaction number.
Calling the Credit Card office I was bounced around their team and finally told by a female employee who came over as so disingenuously caring that I had to make a complaint for the credit to be cleared. I spent over an hour to be finally told someone would contact me by phone to complete the complaint process and if I missed them then it would take 56 days to clear the complaint.
I now know why Nationwide have purchased Virgin Money as they now have hit an all time low. No doubt this is a good purchase as Nationwide are so bad they are compatible.
The building society as I see from other respondents is not what it was and I fear the laxity of transparent audit trails highlights weak system controls.

The My Builder guide provided asks you to select a number of companies to obtain quotes for the work you require completed. The problem is the company information provided is such you are not always able to select companies that would complete a job of three days compared to companies that are looking to provide larger services that might require a work force for weeks.
The result for me was only one company responded and luckily they were in the business of providing quality work. Because they were just what I needed My Builder has been given 4 stars otherwise it would be less.

It has been sometime since I visited a soulless warehouse lacking any signage to indicate where you could find the product you want.

Having experienced the introduction of self-payment systems in London in the early 2000s I thought by mid-2020s time would have improved them across the UK.

Not however in the B&Q outlet in Stevenson North Ayrshire

The Customer Self check out is equivalent to an office desk roughly 6 feet in width with a computer touch monitor at the extreme right-hand side and the input devices at the extreme left-hand side with no indication that one of the devices is actually a scanner.

Undoubtedly knowledge of how the system works is by osmosis as there is no instruction card or any thought given to a new customer.

What I did learn was that if you cancel your transaction the condescending assistant genie appears.

If you can stand the attitude of the genie, you actually receive what used to be called customer service.

What has been the result of the B&Q experience.

I will stick to buying online with home delivery, avoid B&Q like the plague and buy from stores that value their customers.

I was notified by email that APC local depot in Irvine Scotland would delivery in the morning of 4/6/2024. No delivery but when looked online I found there was a photo of an address nearby. It would seem they had tried to deliver to the wrong address. I confirmed with the residents of the address they had not received the goods for me. I called the local depot of APC and the woman who answered said oh yes our agency driver made the mistake I will have him redeliver to you at the end of his run. By 5pm no delivery and today no one will answer the phone. What kind of people does this company hire that cannot read an address and if they have difficulty finding the address ask a local to the area where the house is situated.

What a farce. They have paper instructions, a little screen and of course the online setup. Once it tried to complete the firmware set up it failed and it merrily says setting machine and nothing completes.
Hard to understand the stupidity of their tech team that the instruction don't tell you when the main software has completed and a heads up to the length of time it takes to download the firmware.

The plants were received well packed and in good condition. The turn round time from purchase to receipt was acceptable.

The lamps were at a very attractive reduced price. Received in good condition and are working well.
Very satisified.

Why is MARBLES (another New Day Company without a PULSE) using CSV for statements when pdfs did the business for many years.
Try to talk with a human and you waste your time.
What does it take to get this company to wise up?
Mass movement to a card company that does appreciate its customer base

Evri, change the name stay the same useless parcel delivery service. Contact using AI what a useless system. Parcel with them for delivery since early October and not delivered in November and no one will take responsiblity.
What a useless company!

Opened a 3yr Fixed Rate Saver Account 9th June 2022.
Still could not logon 10th June 2022 as their IT Dept was so inept they could not fix the system in 24 hours.
Tried to logon today 7 days later.
I changed username, then password following all their instructions and of course the endless one time codes.
I realised that this bank is so inept I don't trust them with my money.
Finally I telephoned and was met with the usual false high call volumes (ie. Snr Mgt don't value customers so have not planned to have the correct level of front line staff) so you should use the website.
After 44 minutes and 44 secs I was able to cancel this new account and ask for my money to be returned to source bank.
I will never ever use this inept bank again.

I telephoned to report that the retaining clip for the battery of my lawn mower had come apart.
The customer services agent was very helpful and polite.
Since the 2 year warranty was still extant, within 24 hours I received a new chassis of the latest lawn mower. Basically a new machine.
Many thanks.

I pleased to register that Yodel who are not contactable by telephone or web chat would seem to have improved during the various lockdowns and have a reliable tracking system.
Also their driver/ delivery people are now so pleasant.