Ajet Reviews 1,595

Flight Details:
Flight Attendant: Taner
Flight Number: VF1987
Route: Istanbul to London Stansted
Departure: 10:35am
Arrival: 11:45am

I am writing to formally raise a serious complaint regarding the conduct of a flight attendant named Taner on flight VF1987 from Istanbul to London Stansted.

I have been a frequent and experienced traveler for many years, and I can confidently say that I have never encountered such unprofessional, aggressive, and unacceptable behavior from a member of cabin crew. Throughout the entire flight, this flight attendant repeatedly shouted at passengers in an aggressive and demeaning manner. There was no courtesy, no professionalism, and no basic respect shown toward customers. There were no polite interactions — no “please” or “thank you” — only raised voices and confrontational behaviour.

During the flight, I was woken up abruptly by Taner physically poking me in the head with his fingers and aggressively demanding that I return to my assigned seat. Earlier in the flight, another passenger had taken my seat, and I had already informed members of the cabin crew about this situation, which is why I had relocated. Despite explaining this calmly, I was treated in an extremely hostile manner.

When I told him that he had no right to speak to me in such a disrespectful way and attempted to record the interaction for my own protection, he escalated the situation further by shouting and physically blocking my phone to prevent me from filming.

I was not the only passenger subjected to this treatment. Multiple passengers experienced similar hostility — whether they were attempting to use the restroom or simply moving within the cabin. The manner in which he addressed customers was consistently aggressive and intimidating.

What was equally concerning was that when I raised the issue with other members of the crew, they defended his behavior, stating that he was “just doing his job,” despite not having directly witnessed the interaction, as they were positioned at the opposite end of the aircraft at the time.

This level of conduct is entirely unacceptable in any customer service environment, particularly within the aviation industry, where professionalism, passenger safety, and respectful communication are paramount. No passenger should feel intimidated, disrespected, or physically touched in an aggressive manner by cabin crew.

I expect this matter to be taken seriously and thoroughly investigated. Such behavior does not reflect the standards expected of airline staff and should not be tolerated.

I look forward to receiving a response outlining the outcome of your investigation.

Sadly it’s not possible to give a zero star.

AJet “located” my luggage… then left it sitting in Istanbul for 3 days. 10 days without my bag and zero accountability.

I landed in Belgium 10 days ago. My luggage didn’t arrive.

What followed has been a case study in how not to run baggage operations.

Initially, my bag was “missing.” My case was apparently dropped because of an internal reporting error and instead of contacting me, they just closed it. I only found out because I kept calling.

My father in Tehran -yes, Tehran- managed to sweet-talk someone into actually checking properly in the international database of lost luggage and found a suitcase in Istanbul highly similar to mine. He got a reference number. I went in person to Brussels Airport and stood at the desk while they marked the request as URGENT and sent it to Istanbul.

The next day, AJet emailed me:

“We have located your luggage and will send it.”

Relief? Not really.

Today is February 11.

The request was received on February 8. Because of my daily call to Brussel airport, again on February 9, 10 and 11.

I called Brussels Airport this morning. They told me the bag hasn’t even been sent from Istanbul yet.

I call AJet. First they say they didn’t receive the request. Then they say they’ll check and call me back. They don’t. I call again. Suddenly: yes, they received it on the 8th and “will send it tomorrow.”

So my luggage was located, marked urgent and request received on the 8th.

And it has just been… sitting there.

No explanation, no proactive updates, no call backs.

Contradictory information depending on who you speak to.

I just immigrated. My medication was in that suitcase. I’ve been functioning out of the same few items for 10 days. The emotional toll of constant uncertainty is real and the complete lack of accountability makes it worse.

If your baggage is delayed with AJet, prepare to call repeatedly, get conflicting answers, chase your own case, do their coordination for them.

I don’t even want compensation at this point. I want basic operational competence.

If you’re considering booking with AJet, know that when something goes wrong, you may be on your own.

I noticed that their marketing strategy involves low ticket prices to attract passengers, but I believe this is misleading. Upon checking in, I was shocked to find that I was asked to pay extra fees that made my overall travel costs more expensive than with other airlines.

It was brought to my attention by one of your staff members that a high percentage of your workforce is dedicated to ensuring that passengers pay these hidden fees. This practice feels very exploitative, as travelers are left with no choice but to pay these additional costs to board the plane.

Moreover, I found the attitude of the staff to be quite unsatisfactory. They were unhelpful and seemed disinterested in addressing my concerns, further adding to the frustration of the situation.

I would strongly advise potential travelers not to be deceived by the low ticket prices, as the overall experience may not meet expectations.

My suitcase arrived opened and damaged after flying with AJet. Personal items were stolen from inside.

The airline responded with an unbelievable excuse, claiming the police confiscated the items, but they provided no proof, no report, and no official document.

This is completely unacceptable and unprofessional. Customer service only gives automated replies and avoids responsibility.

I do not recommend this airline at all.

I had a flight with AJet on February 6 from Berlin to Istanbul, and it was one of the worst travel experiences I have ever had.

I arrived at the airport on time, only to wait five hours before being told the flight was canceled. There was no proper communication, no clear updates, and no professional handling of the situation. Three hours later, they finally arranged a hotel — but with no transportation provided. Passengers were left to figure it out themselves.

The next day, I returned to the airport again at my own expense. After waiting another five hours, the rescheduled flight, which was supposed to depart at 1:00 p.m., was delayed again until 3:00 p.m.

The management was chaotic, disorganized, and completely disrespectful of passengers’ time. There was no transparency, no accountability, and no sense of responsibility.

If you value your time, peace of mind, and basic customer service, do not book with AJet. There are many other airlines that operate professionally and treat their passengers with respect. This airline clearly does not

Extremely disappointing and unacceptable experience.
My checked baggage has been missing for over 30 days, which legally means it is lost under the Montreal Convention, yet AJet has shown no accountability, no proactive communication, and no clear compensation process.
Customer support is unhelpful and unresponsive, hiding behind generic replies and internal “tracking” with no real action. Passengers are left to chase updates themselves, with no transparency and no respect for international passenger rights.
If you value your belongings, your time, and basic customer service, think very carefully before flying with AJet. Losing a bag is bad enough, being ignored for weeks afterward is unacceptable ...

I don't understand the negativity. I flew from Amsterdam to Sabiah Gokcen and back on January 28th. In a word, perfect! Everything from start to finish. I even got a free sweet snack with coffee or tea on the return flight. Very pleasant and cheerful service. I've experienced worse with other airlines, but I found the Turkish people to be incredibly friendly and sociable. A solid 5 stars!!!

One of the worst experience I have joy in Ajet flight. We have flied from Istanbul to navsehir airport. It’s a round trip. We flied back on 30th Jan 2026. Unfortunately, our experience with two male flight attendants was very disappointing. They were rude and treated us poorly throughout the flight. Communication was also difficult, as they did not understand English well. This made the situation uncomfortable and frustrating.

I had one of the worst travel experiences of my life with AJet. My checked baggage was lost and the entire process since then has been chaos. Their tracking system (WorldTracer) doesn’t work properly, the website and app are buggy, and customers are left completely in the dark.

I keep receiving generic emails asking me to resubmit the same information I already provided, with no real updates and no clear answers about where my bag is or when (or if) I’ll get it back. There is no proper customer support, no accountability, and no sense of urgency when they lose your belongings.

After a long, exhausting journey, the last thing you want is to deal with an airline that can’t even manage basic baggage handling or communication. This experience has completely destroyed my trust in AJet.

I would strongly advise anyone considering this airline to think twice. If you value your time, your belongings, and your sanity, avoid AJet.

Terrible service, I've never experienced worse. The flight was delayed for almost a day. We spent five hours at the airport, chaos, no one knew anything, and one bus picked up passengers every 90 minutes all night. No water, no meal vouchers. Even though Pegasus, in the same situation, immediately took all the passengers to their hotels and brought water. If you want to ruin your trip, this is the place to go!

When I booked my ticket, I had an allowance of 4 kg and 8 kg baggage. On my flight from Istanbul there were no issues at all. However, when returning from Düsseldorf, the staff member (Sevinç Salcı) acted in a very unprofessional and arrogant manner.

She refused to listen to me and did not even check my ticket or baggage allowance. Without giving me the opportunity to explain, she demanded that I pay an extra fee. When I stated that I did not agree, she started shouting and speaking rudely.

At first, one of her colleagues told me that I was allowed to proceed, but she suddenly changed her mind. Because I disagreed with her behavior and decision, she became aggressive and absolutely refused to let me board the flight. I was not allowed to fly at all.

She also told her colleagues not to speak with me or listen to me. Instead of having a normal conversation, she was only shouting that I was not allowed to board.

The same treatment was given to other passengers as well. Another male passenger, who only had 8 kg of luggage, was also called back and was shouted at without his ticket being checked. An elderly man simply asked if the extra fee was not too high, and she responded by shouting, “Then you will not fly.”

Due to this unacceptable and disrespectful behavior, I would like to file a formal complaint.

terrible customer support and a terrible airways overall, they make false promises, flight cancelled twice and we were stranded in turkey for 2 days switching airports and hotels and our trip was only for 2 days in the destination country and they failed to book us a flight back home even though they said they would.

If i can give a ZERO stars i would do it but unfortunately it is not possible, today was my first tome to deal with Ajet and for sure the last as they abandoned my daughter from going on the flidgt because i argued with them over a standard cabinet size bag and they wanred to charge me twice and the end up ripping my daughter’s boarding tickets and recall her laguage and left her behind even though she did not argue or shout and i weren’t travelling with her but they punished her on behalf of me and actually they were part of the problem by sending the big bag before we finish our check in on the counter and we said bring back the bag so we can sort out the other bag and put all stuff together as we still has allowance they said we cant it took time so they actually put as in a situation either pay or leave your staff and on top of it they wanted to charge us over 700 gram. They shuld feel shame. Bad companey and rude staff and bad attitude this happened today at stansted airport london

We had a self transfer flight and when we landed we had to wait over an hour to wait for our luggage and even lost some of our luggage which caused us to miss our next transfer flight and they made us book a whole new flight and blamed everything on us. Never booking with this airline again and don’t risk booking with this airline because the baggage is really strict and you have to pay so much for extra baggage.

A Jet canceled my flight from Moscow to Munich without giving any reason. There was not even an email informing me about the cancellation, and there was absolutely no support from the airline at the airport. We were only told that the airline would contact us in order to possibly rebook us on another flight.

I waited, but not a single email ever arrived. After waiting for a long time, I had to arrange a new flight on my own, which did not depart until the next day. Of course, I had to pay significantly more for the new flight than for the original one that was canceled.

The airline now refuses to cover the additional costs caused by their cancellation. I haven’t experienced such a rip-off in a long time. Stay away from this airline — I will definitely never fly with them again.

The worst flight company that I ever used in my entire life !!!
By departure they already late for one hour and few minutes. In way to Istambul they run out of gas and they landed in Ismir to refill. That was one hour and few minutes more. We come to Istanbul two and half hour too late and of course we missed transfer to next flight. After complaining we get nothing because transfer flight was in other company. Then we buy new tickets from Istanbul to our next flight with our own money for second time. So we lost 12 hours in Istanbul Airport and we lost money for transfer flight.
So our recommendation is try to avoid this Ajet.
Later we find out that they have long bad history

I'm not going to just belittle and run down a company for problems. We had a flight on Ajet Jan 21 about 02:00 which was 2 hours and minutes late. We boarded late, 40 minutes I think. We sat in the plane, I slept a lot of the time, but never were we offered water or snacks. With such a delay, that would have helped the situation.
Finally we flew and it was a normal flight. Just late in landing. . .
I would say that if you can fit YOUR schedule to THEIR aberrations, fly Ajet. Do not book in the event you MUST arrive on time. No reasons were given anymore than water or snacks.

So I wanted cancel flight and they just send me back to website I booked e -dreams and website said they don’t accept cancellation. Later anyway this flight was cancelled because of the weather but with app was not possible to make refund , they planed next flight for next day . But what about costs on the airport ? Hotel ? Also 4 kg bagggage ? What is this ? I will personally never fly with them again

Terrible Experience with AJET – Overcharged and Horrible Service

I flew with AJET from London to Istanbul on 22 April 2025 (economy class, 15:40–21:40). I had already paid to carry two suitcases, but at check-in I was overcharged for overweight luggage, ending up paying more for extra weight than the cost of the flight itself (up to 250 pounds).

When I reached the gate, staff told me my carry-on was too large and I had to pay an additional 50 pounds. The service throughout the journey was horrendous, and the staff seemed disorganized and unhelpful. In fact, some staff even told me they disliked the company and agreed that its policies were unreasonable.

Overall, this was the worst airline experience I’ve had. I strongly advise other travelers to avoid AJET. The combination of overcharging, poor service, and frustrated staff makes this airline highly unreliable.

I had a terrible experience with AJet on flight VF2
(Jan 2nd). The flight was delayed for over 5.5 hours, causing me to miss my prepaid hotel and car rental.
To make matters worse, my luggage was delayed for 14 DAYS. I was left at my destination without any of my belongings for two weeks. When I submitted my receipts for essential clothes and the costs I lost due to their delay, AJet rejected them with nonsensical excuses, claiming the expenses were at "destination" - which is exactly where I was stranded without my bag!
They are ignoring the Montreal Convention and passenger rights (EC 261/2004). Total lack of professionalism and customer care.
Registration Number: 751890
Avoid this airline if you '-lue your time and belongings!