Craftoriastore Reviews 36

Order #231919 If i had known they were the usual cheap Chinese mass-produced low-quality product i would not have paid £62.43 for the item.

This Craftria Store is a really big ripoff. I ordered a wig and it was nothing like the picture that they showed. When I contacted them they replied that they will give me 10% of the cost as a refund (which would amount to about $4.00. DO NOT UNDER ANY CIRCUMSTANCES ORDER OR TRUST THIS COMPANY!!!

The ordering process fine. Like the painting but it’s on some weird plastic material so paint goes on crazy. Need easily 3-4 coats to cover the numbers. I tried to submit a review twice. Never posted on their site so they are clearly filtering the reviews.

I purchased a large stretched canvas but was sent the wrong size. Then had to wait an additional month to receive the correct size and it came broken. They did refund my money but was looking forward to the activity. It’s low quality product, shipped from China with very little care and even lower quality. Not worth what they charged, but they were timely in my refund.

I need more paints but can not find a contact email or phone number

The "Craftoria Guarantee" listed on their website states:

"Enjoy your painting experience or get 100% free returns for 30 days after delivery. Just contact us for a free return label and you'll receive a full refund. No questions asked."

I contacted them 7 days after delivery asking for that free return label, and I received this reply from them:

"To begin the return process, kindly send the item to the following address:

Craftoria
9701 Montgomery N.E. #1142
Albuquerque, NM, 87111
United States.

Additionally, please provide us with proof of postage/tracking to enable us to monitor the return. Please be aware that in accordance with our policy, the return postage cost is not covered."

So, the reply I received when I requested a return did not honor the guarantee stated on their website. They say they will not send a free return label and that I must pay for postage and tracking.

I replied to them restating my request and reminding them of "the Craftoria Guarantee", but I just get the exact same message reply they sent the first time.

They do not honor their guarantee. There is no free return label even when you contact them within 30 days.

The paint, canvas and framing was very good but the 2 weeks it took for the kit to get to me was frustrating. Also, the paper map was all crumpled up in all 3 kits that I’ve ordered from this company. If they would make one small adjustment, the paper map wouldn’t be damaged during shipping. The tip? Put the paper on the opposite side of the canvas than the paints and brushes!

Canvas was of terrible quality and it ripped immediately. Paints were dried out at arrival and was like rubber to the touch.
Couldn't describe a worse experience if I tried.

My order was placed 2/20 and It’s been 50 days and I still have not received my order. I won’t be placing another order with them. Buyer beware

ticket number is 107206

Order a painting from them more than 1 month ago and after multiple delays in shipping, from the item being lost to them resending the item i still have not received the order. Filing dispute with my credit card company today. Items are shipped from China using a very shady and unreliable shipper. I will never ever place another order from this company. One of the most unpleasant online buying experiences ever. There are much better companies out there.

I waited 3 weeks to ask about my order and did not get updated tracking information until i advised i would contact my Credit Card company and the BBB. They advised there were delivery issues but I work from home and was never contacted nor saw signs of a delivery attempt. It is a SCAM. Do not waste your money or get anything from this company.

Didn’t even bother confirming my address; I had to reach out from my end nearly a week after placing the order to inquire about shipping, and after dillydallying for another week, they used the excuse that they couldn’t ship to a “remote location” (I live in JAPAN?? How is that remote?) before canceling the order. They didn’t even try to do their jobs, but I guess it was for the best. Yet another trash company overcharging for trash products from China.

I bought 24 colors. It takes a little long to arrive since it comes from China. Canvas was folded but I put it under a heavy carpet for 24 hours and it was ready to paint. Canvas quality is good. Colors are good, although some of them are little dry, so I watered them with brushes a little. It isn't finished yet but it looks good to me. I am a very untalented person when it comes to painting btw. If I can do it, anybody can.

Like the title says I ordered the picture as a gift. The delivery took about 3 weeks. Be prepared to order in advance if you want the gift to arrive on time.
I paid around 50€ for the regular size, 24 color, framed set.
Anyway, here's the verdict of the one who got to the paint the picture:
Thank you very much, I had a lot of fun and joy painting the "Coastal Serenity" picture. It is beautiful. From my experience I can say that the colors lay well on the canvas and are easy to spread. The three brushes are sufficient. Some of the numbers are printed very small, but I was painting with glasses anyway. If the color is a little lighter, you could only cover the number after painting over it a second time. I am very happy with the process and the result.

Overall I have to deduct one star because of the long delivery time as well as the picture being on the expensive side.

They’re a legit site. Bought some as a Christmas gift, they took a long time to show up though. Kinda expensive for what they are, but whatever. Can’t testify for the quality of the paint, because I’m not the one using it.

I ordered a custom canvas of my dog to paint. I'm really happy with the finished result - the picture is just like the photo, the colours are an excellent match and the canvas/paints are good quality considering the very reasonable price. Would thoroughly recommend. I ordered the 48 paints as I prefer the level of detail that more colours gives.

Failed to send me the little picture with my kit. Customer service got back to me with a bogus link to some sort of advertisement for ikea, etc. I keep writing and asking for little photo so I can start painting but no luck.

Got my PBN (paint by numbers) from Craftoria. Quite inexpensive but really good!

The canvas is a proper cloth type one and the picture is very detailed. There are literally hundreds to choose from.
You can get 24, 36 or 48 colour paint pot options. I went for 36 different colours. The paint quality is excellent.

Also got 6 brushes and a smaller black and white template of the picture. This is so you can see what number a particular cell should be in case you smudge over it.

I'm nearly finished, took me weeks because I tip away at it bit by bit when I have time, but it's very relaxing to do it. I am definitely going to get another one after this. It does take a while to arrive as I think it comes from China, but it's worth the wait!
Highly recommended
Charlie in Ireland

Their canvas sets contain misprints where they will have the same number in multiple areas right next to each other.

I placed my order for a custom painting over 2 weeks ago and was very excited about it, but my enthusiasm turned to concern when I received tracking confirmation from China. After waiting anxiously for about 2 weeks, the tracking indicated that the package was delivered to my home. I thoroughly checked my mailbox, surroundings, and even asked neighbors, but couldn't find it anywhere. When I contacted them, they advised me to double-check these areas and contact my local post office with the tracking number. Due to work commitments, I'm unable to take on the responsibility of tracking down a package without proof of delivery. Therefore, I requested a refund. Although they refunded the full amount, I'm hesitant to trust this website since I never received anything from them.