SimpliSafe Avaliações 16.674

I installed my system a few years back and was happy with almost everything. I even upgraded to the new system when the old one became (obsolete). Wasn't too happy about that. I never added the monitoring as I only wanted to use the history feature when a camera was tripped so I could see what tripped it and decide on my own what action to take. Just recently they changed and I can no longer review what tripped the alarm which was the reason I originally purchased this system. Now when I select history all I see is their pop up telling me I can unlock the advanced feature like camera recording for $32.99 a month which I don't need or want. I feel like they should let me be grandfathered in on that feature having already spent over $1,300 on my system. I liken it to renting a two bedroom apartment and then having the landlord later say you can't use one of the bedrooms unless you pay rent on it from this point on. Shouldn't we get what we originally paid for?

I've been a user for years and continually add new components as my budget and technology improves. I think this system is the finest product available all while being extremely affordable. Customer service is top notch should you need them. Being a long time user I can't understand the negative reviews. I can't find a single negative.

My camera was working fine when I contacted Simplisafe. This to ensure not being charged monthly the $32. The representative offered a $9.00 self monitoring then deleted my camera from working in the Simplisafe system. Now I'll have to start all over with an installation and hopefully that works. Because Simplisafe Technicians can't undo what the customer service person did. Totally unacceptable..

I HAVE HAD THE SYSTEM 5 YEARS, WOULD NOT BUY AGAIN. GO WITH A LOCAL SECURITY COMPANY AND GET A HARDWIRED WITH BATTERY BACKUP.

Even the CEO does not care. Emailed him and never bothered answered. Had issues with every part of the system. Worst are outdoor cameras and smartlock. AVOID

They lure you in with low monitoring rates and then increase them significantly and repeatedly. They do this after you have invested substantial money in their equipment. It is a sneaky and dishonest tactic. Also, I have had several false alarms in the middle of the night due to malfunctioning equipment. Their response was that sometimes that just happens.

I had to return the equipment within 15 days because Simplisafe lied. A portion of the equipment I purchased was wired for the exterior cameras, & their 3rd party pro-installation vendor does not install anything hard wired.

This is THE absolute biggest waste of time and money. Unfortunately I moved into an area that requires I have security cameras (think murder/stabbings/gun fire within 20 feet of my house - welcome to downtown Renton!). I had to install a back-up system (Wyze - which I would absolutely recommend) because Simplisafe disconnected regularly. And I read another review that said they blame it on wifi, my home system, ... interestingly, I've never had an issue with Wyze. Hmmm. Simplisafe's advertising is completely false - they have missed a few major events that happened at my house...and because I don't have it on film - have no proof of 'who'. I have the 'evidence' of what happened. So spend a few extra dollars - get Wyze. And don't burden yourself with the pathetic excuses Simplisafe seems to have written in a script for their 'customer service' people.

I ordered a system from them and returned the items unopened and unused and they won't return my money. They are a scam. Don't trust them. I have called them 5 times and all they do is give the run around. They don't even try to make it right.

I purchased my system because the company says you can monitor month by month and cancel and restart at any time. Sounds great right? I set up my system and it was working fine. I had my free month of service and kept it for two months after. Then I decided I would cancel it until I was going to do more traveling. By canceling I mean unmonitored. But the devices should still work right? That’s what I asked and I was assured yes they would still work. I got off of the phone with the rep and went about my day. A week later I was wondering why my camera wasn’t picking up anyone in front of my door. I went to the app and my whole system was wiped out. What a scam. I have been able to get the base station finally connected but only through the keypad. But my camera isn’t connecting. I’m charging the camera hoping that’s the problem. Their devices are not cheap. And they lie about the month to month deal. If you don’t monitor through them they have the ability to wipe your whole set up. I will be calling them in the morning and speaking with a manager about this. And then I will look up consumer complaints with my state and report them for unethical tactics. Do not fall for this scam.

You can’t watch recordings without paying. Terrible cameras and product support.

I like the base monitor, ease of placement and use for the keypads and or using the app to arm and disarm the system. It was one of the reasons I got this system at my old house and went with them for my new house. I do like the solar powered yard cameras, also. My biggest and serious complaint is with the doorbell camera. I used the professional install on my first is tall he got the front door bell camera to work and on the first day of use it stopped working. I tried to charge it, etc etc. I paid for an electrician to come to the house and check my power line and it was working fine. I have gone through a total of 3 doorbell cameras and none of them worked. The second one never worked, the third worked intermittently.
I have now installed a Ring Doorbell camera and not only was it easy to use and install it actually works perfectly. So it is not a good thing that I pay for a house security system linked to the police but my front doorbell camera isn’t linked to it and is from a different company. Had I known how horrible a product the doorbell camera from SimpliSafe is, I would have chosen another company.

Customer support was terrible with these cheap alarm fobs that keep dying early. Was disconnected three times with their chat system!!

Avoid. Got this for outdoor cams. Battery life advertised as 3-6months. I think we got about 8 weeks once in height of summer. Now down to 2 weeks. System was installed in April 25. Contacted them to cancel monthly plan and for refund. They don’t want to know.

I purchased two Simplisafe systems for my house (summer 2025) and a rental house (summer 2024). The first system I installed at the rental house started off fine then after a couple months the things started to quit working. "Sensor Not Responding", Base Station Not Responding" and "WiFi to Base Station Lost" constantly several times a day. I called Simplisafe and they eventually sent a new base station as they said they have had had problems with them. I received the new base station and reset everything up while on the phone for an hour with Simplisafe tech support who barely spoke english. It worked for a week or so then and the same problems continues to occur. Simplisafe was never able to resolve the problem so my tenant said they did not want to deal with it or pay for monitoring on a system that doesn't work. Can't blame them. Now the system just sits and is not being used. Waste of my money.
I stupidly bought a second system during the week the system was working at the rental house and I'm having the same problem as the rental house system. I call customer support and run through the same troubleshooting stuff with them and they reset the system and hopefully it works for 24 hours, it doesn't.
This review is from November 2025. Simplisafe's customer support is USELESS. One day I spoke to eight different people and got different recommendations from each person. Replace batteries, don't replace batteries, rechargeable batteries, your internet needs to be a certain type call your internet provider, need to update your software, need to replace the base station, etc. Two calls were dropped. One resulted in them sending me to a third party service company who wanted $150 to come look at the system. Is a very frustrating process. All this for a brand new system out of the box.
Then they set me up on a Core Monitoring plan for $35/month that I never signed up for. All I signed up for was app based monitoring. Don't make the same mistake I made, twice!!

SimpliSafe is really a scam of a service. The device really does not work very well and the company will employ every tactic possible to try to scam you and keep you going with the subscription. Give you big discount to stay but won't tell you it is only good for 1 month or 3 month. Then the fee spikes up hoping you will not notice the increase. What a terrible way to run a business. You sell and charge for what customers actually want, not what you think you can scam and get away with.

Outdoor cameras are poor quality for this day and age. Constant slow & weird connection issues.

Unbeleivable deals are given to new customers, while existing customers always pay retail pricing to expand their system. During black friday, new customers get 60% off + a free doorbell cam. Absolutely NO discounts for those of us who have been subscibers for years. This price structure feels predatory. I'll be phasing into a Ring system over the next few years unless they make some positive changes.

Good luck cancelling. There is no way to cancel online, so I called in. They said it was cancelled and so it was.. until they started up the charge again for no reason many months later. So I cancelled it again, got a refund through my cc. Give it a few more months, and here comes in the charge again! They are relentless. Don't get started with them.

I have had the sensors continually go offline. I have had the system 1 year and have called in to reset the system 6 times!!! I left out of town and they were off line the whole time. What good is a security system if it continually needs reset manually, even if you call in, you have to physical be there to reset buttons! It looks like a cheap and affordable security system, but I cannot recommend this company.

I've been a customer for a long time now as I assumed the monitoring would be effective and actioned quickly. Turns out I've been wasting my money and look forward to deactivating and switching to a better supplier ASAP. The latest reason is a security guard showing up 5 hours after an alarm was set off. At that rate I could get somebody to fly over from another country to investigate an intrusion. They used to be much better but I think the latest reviews are a reflection of how far they have fallen.