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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers express significant dissatisfaction with their orders, citing issues such as prolonged waiting times and a lack of updates on order status. Many consumers report not receiving their orders within the initially promised delivery timeframe, and some have been waiting for months. People also report difficulties in getting timely and helpful responses from the company. Consumers report negative experiences with the product received and the delivery service. Additionally, a number of reviewers mention issues with refunds, with many stating that they have not received their money back even after a considerable period. The consensus among reviewers is strong, indicating widespread agreement on these issues.

Based on these reviews

Rated 3 out of 5 stars

Kindly update me pls regarding the status of my order, until now no movement from country of origin, it was said that the delivery period within 5-7 days from placement of order,I placed my order las... See more

Company replied

Rated 2 out of 5 stars

I ordered mobile through seeing in… I ordered mobile through seeing in tamara i thought it was good because it is available in tamara but now I understand why people gave bad reviews king check my... See more

Company replied

Rated 3 out of 5 stars

I ordered one item on 17th july , now its 27th I don’t get the item also today , I mailed many times to posy , but no use !! Why you take so much time , my money is gone 1000sr , i hope that item wil... See more

Rated 3 out of 5 stars

The delivery is 1 week. Poor customer service only chatbot will take your inquiries. No refund or cancel option on the app. But the item that I received is excellent that’s why I give them fair star.

Rated 5 out of 5 stars

There are so many choices of products and searching for the one is easy. The transaction process is very smooth and the clarification of the condition gave you even more choices depending on your budg... See more

Rated 2 out of 5 stars

i order on 16 October now they are saying your order is ready to ship but no one is on customer support only robot msg this is my order id i will give 5 star if i get successful my order 2442e589-... See more

Rated 1 out of 5 stars

I received note from trustpilot about if popsy contact me but unfortunately Never trust their replies — just leave a comment here. They keep contacting me by email but never take any real action. This... See more

Company replied

Rated 2 out of 5 stars

Since 14 april my order confirmed still not yet updated promised time gaven 5-7 days its already 7 days Whn i can expect the order order id bd5a8361-7935-44f2-b7c1-b60421dc8a0d

Rated 5 out of 5 stars

The final delivery of the product was excellent though the whole process was full of lack of communication. Ai is the best way of communication but not the most efficient one.

Rated 5 out of 5 stars

Popsy order very good product sale on online shopping in Saudi Arabia before 6 months ago we buying on poppy web site buying lenova think pad very good working like new condition iam satisfied... See more

Rated 1 out of 5 stars

> About a month and a half ago, I purchased a device from this company and paid the full amount. Upon receiving the device, I was surprised to find an additional charge imposed by the shippin... See more

Company replied

Rated 1 out of 5 stars

Popsy I purchase 01 mobile iphone 13 pro max at 8th April yet untill now I did not received my order please do not give us more trouble, if you can not manging order do my refund I will purchase f... See more

Company replied

Rated 1 out of 5 stars

I ordered a phone through the Popsy app from the UAE over a week ago and still haven’t received it. I’ve sent multiple emails to their support team, but all I keep getting are generic, copy-paste resp... See more

Company replied

Rated 1 out of 5 stars

This company should be shutt down, this can't be happening, I oder my iphone on the 26 August 2025 and till today I haven't received my order, no communication or updates, I paid AED 2300 it's so pro... See more

Company replied

Rated 4 out of 5 stars

I order Iphone 12.. The phone is very good condition..Clean.. Everything was good except delay delivery..I received the product after 22 days order...

Rated 1 out of 5 stars

Warning about Popsy Store – Total Scam! I’m extremely disappointed and angry with Popsy, the so-called online store that claims to sell smartphones. They are complete scammers and frauds. There i... See more

Company replied

Rated 1 out of 5 stars

I am writing to file a formal complaint against the company Popsy. I placed an order for a Samsung Galaxy Flip mobile phone with Popsy approximately six months ago and paid the full amount at the... See more

Company replied

Rated 1 out of 5 stars

It's been 16 days since i placed my order and paid no communication from popsy no shipment are these people scammers? I cannot track my order either..what kind of a business are you people running ho... See more

Company replied

Rated 1 out of 5 stars

Fraud company , they are dishonest , very bad communication , you will not find any customer happy with them . Most people did not receive their order nor money . Don’t deal with them & if you want... See more

Company replied

Rated 1 out of 5 stars

Popsy is a scam. Ordered a laptop since Dec. 10 : 24. Since not received an update on my order despite several emails requesting an update. A machine called Sofia promises to contact within a short ti... See more

Company replied

Rated 1 out of 5 stars

Hi popsy u answer me to contact they email u mentioned in previous review but u send me automatically email to chat with support team who already not answering any email stop playing with people.i wi... See more

Company replied

Rated 1 out of 5 stars

I ordered a phone through popsy. Don't buy from them.still there is no shipping details because they don't shipped the item,and their customer care is worst and don't respond.the only way to contact... See more

Company replied

Rated 1 out of 5 stars

Popsy is a scam Popsy is a scam. I ordered a mobile in March. 5: 2025. Despite several emails requesting an update, I have not received an update on my order. A machine called Sofia promises to conta... See more

Company replied

Rated 1 out of 5 stars

I placed my order last January 30cf34d105-32ad-46db-b9c1-1d3ff2b80d8e but it hasn't come until now. I tried to contact their support page emailed them several times but no one replies.What's goin... See more

Company replied

Rated 1 out of 5 stars

Jean Marie Truell your company is very bad scamming people.... I order ps4 pro last October 28, 2025 until now I haven't receive it. They reply to your email with the same reason and promises done by... See more

Company replied

Rated 1 out of 5 stars

Amir here, It has been over a month since I placed my order, and I still have not received it. I have contacted you multiple times, and each time I was promised a resolution within 3 busines... See more

Company replied

Rated 1 out of 5 stars

I made an order on 8th aug , after 10 days I tried to track the order but found , the order only confirmed . I communicate with them asking more info and if possible to cancel but they reply vague .... See more

Company replied

Rated 1 out of 5 stars

We worked with Popsy LLC as vendor with name of MobiPro International Mobile Trading LLC for few months and they are not paying our pending payment of AED 154,000 since last 6 months. WE have called o... See more

Rated 1 out of 5 stars

I have been waiting for over a month for my refund and POPSY keeps sending the same useless email signed by a person named Ahmed, telling me not to send more emails. This is nothing but a delay... See more

Company replied

Rated 1 out of 5 stars

Dear popsy Below order was done at 8 April 2025 from saudi aribia, as per your agreement Order will be delivered with in 5 to 7 days yet not delivered now 23 days completed almost , just Need your... See more

Company replied

Rated 1 out of 5 stars

POPSY IS TOO BAD Popsy, do some action!!! I submitted the requirement for warranty on may 17 or 18, then you said 48 hours or 3day the process why still now no one from poppsy who updating me i buy... See more

Company replied

Rated 1 out of 5 stars

I want to strongly warn everyone about Popsy. This company is running a dishonest operation. They take hard-earned money from customers and then completely ignore them. No support, no communication –... See more

Company replied

Rated 1 out of 5 stars

Ordered an iPhone from Poppsy on June 1st with delivery promised by June 18th. Still nothing received. Over 14 emails, only bot replies. They even asked me to rate the product I never got! Very d... See more

Company replied

Rated 1 out of 5 stars

14 days passed no shipment. I placed my order on 17 March 2025, and as per your stated delivery time of 5-7 days, however, I have not received any tracking number or shipment number to date. I... See more

Company replied

Rated 1 out of 5 stars

Can someone please tell us if popsy is actually going to deliver our phones ? Accrosss every social platform it's just complaints about the same thing and responses from popsy are the same these autom... See more

Company replied

Rated 1 out of 5 stars

Why does popsy not have a calling line? I have been trying to get reach of them in 3 days I keep asking for a call so u can follow up my order and they keep sending an auto response but are not addr... See more

Company replied

Rated 1 out of 5 stars

Pathetic experience. Don't buy items from this website. At the time order they say it will deliver within 5-7 days. But even after 15 days it will not deliver,and also their website mentions that... See more

Company replied

Rated 1 out of 5 stars

VERY SLOW ACTION ... ... Popsy giving good discount in the Advertised to attract buyers for their items however at the end of the order you will be disspointed.. !!! When your reaching out with the... See more

Company replied


Company details

  1. Electronics Store
  2. Cell Phone Store
  3. Computer and Accessories Store
  4. Computer Store
  5. Electronics Company
  6. Online Marketplace

Written by the company

Looking for a smart way to get awesome electronics without burning a hole in your wallet? Well, you've just hit the jackpot with Popsy! 🎉 Here's the scoop: Popsy is the New Way to buy Electronics, the place where your tech dreams meet crazy-good prices. Imagine getting your hands on smartphones, tablets, and laptops from the top brands, all at jaw-dropping discounts – up to 70% off, to be exact! Why should you choose Popsy? Simple. We're all about you and your budget. Our gadgets are not just affordable; they're also quality-checked and come with a solid 12-month warranty. That means you're getting the real deal without the hefty price tag. But here's the best part – when you buy from Popsy, you're not just treating yourself; you're also helping the planet. Yep, we're big on recycling and reducing electronic waste. So, it's like getting cool stuff while being an eco-hero. How awesome is that? Ready to score big on gadgets and be a superhero for the planet? Dive into Popsy – where the prices are low, the gadgets are high, and you're in for a win-win deal. Trust us; you won't want to miss this! See you at Popsy! 🌟


Contact info

2.5

Poor

TrustScore 2.5 out of 5

572 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

This company should be shutt down

This company should be shutt down, this can't be happening, I oder my iphone on the 26 August 2025 and till today I haven't received my order, no communication or updates, I paid AED 2300 it's so promising at first, saying 3-5 days u will get your package. If you cannot run a business shut it down rather than scamming people with money they work hard for trying to support your business. This is unacceptable please. Order Track No: 884027692502

August 26, 2025
Unprompted review
Popsy logo

Reply from Popsy

Hello,

We sincerely apologize for the delay and the inconvenience caused. This is not a common issue for us, and we take your concern very seriously.

To help us resolve this matter immediately, please provide your order number so we can investigate and ensure either prompt delivery or a full refund.

We truly value your patience and understanding.

Regards,
Popsy Team

Rated 1 out of 5 stars

Popsy is not good aap fraud aap my…

Popsy is not good aap fraud aap my shipment before 3 month no deliver order
dda59b70-09da-4011-b82b-cc65d5b86510

September 11, 2025
Unprompted review
Popsy logo

Reply from Popsy

Dear Customer,

We sincerely apologize for the delay and any inconvenience caused. To help us investigate your order and resolve the issue as quickly as possible, please provide your order number. Once we receive it, we will look into your case and ensure a proper solution.

Thank you for your understanding and cooperation.

Rated 1 out of 5 stars

Return me my money

Return me my money, cancel my order, return me my money, cancel my order, return me my money, cancel my order. 716b3aba-d125-4be4-b2c0-aed0ebd279b3 cancel this order, return me my money, cancel this order, return me my money. Do not take what is not yours.

August 1, 2025
Unprompted review
Popsy logo

Reply from Popsy

We sincerely apologize for the delay regarding your order. Please be assured that we are currently looking into it, and our team will contact you as soon as possible to resolve the issue and ensure your satisfaction.

Rated 1 out of 5 stars

POPSY NOTE GOOD MY REFUND NOTE COME…

POPSY NOTE GOOD MY REFUND NOTE COME PLEASE MY REFUND

August 12, 2025
Unprompted review
Popsy logo

Reply from Popsy


We sincerely apologize for the delay with your refund. Kindly share your order number with our support team by email so we can check the status immediately and ensure your refund is processed without any further delay. We truly value your patience and understanding.

Rated 1 out of 5 stars

I ordered phone since 5th August until…

I ordered phone since 5th August until now I didn't receive , I sent many email but no respond , my order number 41a69b98-b4df-4274-8562-abcd99048054

August 5, 2025
Unprompted review
Popsy logo

Reply from Popsy

Dear,

Thank you for reaching out to us.

We would like to inform you that your order placed on 5th August with order number 41a69b98-b4df-4274-8562-abcd99048054 was unfortunately cancelled, as the payment was declined by the bank.

We kindly ask you to place a new order using a valid payment method so we can proceed with the delivery without delay.

If you need any further information or assistance, please do not hesitate to send us an email and we will be happy to help.

Best regards,

Rated 1 out of 5 stars

This website is scammed and involve in…

This website is scammed and involve in fraudulent activities, I am victim by this website as a seller,but I am shocked how this website working continually in UAE and KSA.i request to Authorities like cyber crime uae,MOI,Dubai police take action against this website.i am ready to give all proofs that how this website scammed with me a take a lot of money after registered me as a seller.
This company is registered in mydan free zone through channel partner strive corporate services llc.

June 9, 2025
Unprompted review
Rated 1 out of 5 stars

Scammer: 0-service, Same copy-paste emails, still no refund.


I honestly regret ever ordering from Popsy. It’s been nothing but stress. I’ve been asking for my refund for WEEKS and every time I contact them, I get the same exact message (that if they reply):

“We are currently processing your request, you’ll get an update in 3 business days…”

That’s it. No real update. Just the same line, over and over. And half the time, they don’t even bother replying unless I email them again and again. No phone number, no live chat, nothing.

It’s like they’re hoping I’ll just give up.

I had to report this to UAE Consumer Rights because this is not okay. No refund, no service, just fake words. Don’t waste your time or money on this platform.

ALL THE WORKERS THERE ARE SONS AND DAUGHTERS OF ….. SCAMMERS

July 6, 2025
Unprompted review
Popsy logo

Reply from Popsy

Dear,

We sincerely apologize for the inconvenience and frustration you have experienced. This is certainly not the level of service we aim to provide, and we truly regret the delay in processing your refund.

To resolve this issue as quickly as possible, we kindly request that you provide us with your order number so we can investigate immediately and ensure your refund is processed without further delay.

Once again, we are very sorry for the inconvenience caused and appreciate your patience and understanding.

Best regards,
Popsy Team

Rated 3 out of 5 stars

No movement of order from country of origin

Kindly update me pls regarding the status of my order, until now no movement from country of origin, it was said that the delivery period within 5-7 days from placement of order,I placed my order last June 29,2025.I email them multiple times but no reply.
The parcel arrived last July 19,2025,fair enough the item was good but i paid 66.39SR A Costumer service charged,

June 29, 2025
Unprompted review
Popsy logo

Reply from Popsy

Hello,
We sincerely apologize for the delay, this is not the experience we want our customers to have.

We understand how frustrating it must be to see no movement on your order since June 29. Please send us your order number or the email address used during the purchase so we can investigate the issue and provide you with a clear and prompt update.

We truly appreciate your patience and will do our best to resolve this as quickly as possible.
— Popsy Team

Rated 1 out of 5 stars

They never send your order out

They never send your order out. I have tried to contact them to either send or refund and I just get a generic answer back every time.

July 8, 2025
Unprompted review
Popsy logo

Reply from Popsy

Hello,
We sincerely apologize for the frustration you've experienced. This is certainly not the level of service we aim to provide.

We completely understand your concern, and we're truly sorry for the delay. Please send us your order number or the email used during purchase so we can personally look into your case and resolve it promptly.

We appreciate your patience and hope to make things right.
— Popsy Team

Rated 1 out of 5 stars

تجربة سيئة وخدمة عملاء سيئة

Ordered an iPhone from Poppsy on June 1st with delivery promised by June 18th.
Still nothing received.
Over 14 emails, only bot replies.
They even asked me to rate the product I never got!
Very disappointing.
I don’t recommend Poppsy — no support, no credibility.

June 1, 2025
Unprompted review
Popsy logo

Reply from Popsy

Dear Bassem,

We sincerely apologize for the inconvenience and frustration you've experienced with your order. This is far from the experience we aim to provide.

We completely understand how disappointing it is not to receive your product on time. Please note that in order to assist you directly and resolve this issue, we kindly ask you to email us at support@popsy.app with your order number. This will allow us to locate your order and provide you with the help you deserve.

Thank you for bringing this to our attention, and again, we truly apologize for any inconvenience.

Sincerely,
Poppsy Customer Support Team

Rated 3 out of 5 stars

Issue in popsy

I ordered one item on 17th july , now its 27th I don’t get the item also today , I mailed many times to posy , but no use !! Why you take so much time , my money is gone 1000sr , i hope that item will get , i will wait until tomorrow evening, if I don’t get my item surely i will move legally to you ,

June 27, 2025
Unprompted review
Rated 3 out of 5 stars

The delivery is 1 week

The delivery is 1 week. Poor customer service only chatbot will take your inquiries. No refund or cancel option on the app. But the item that I received is excellent that’s why I give them fair star.

June 9, 2025
Unprompted review
Rated 1 out of 5 stars

1 item only shipped out to me from 3…

1 item only shipped out to me from 3 items. And also, this item is not exactly what i bought. It is totally different version. I bought Generation 7 and I received Generation 2! Moreover, it has been more than 5 days since I ordered. Therefore I would like to cancel the other 2 items.

May 30, 2025
Unprompted review
Popsy logo

Reply from Popsy

Dear Shadi,

We’re very sorry to hear about the issue with your order. Receiving the wrong item and a partial shipment is definitely not the experience we want for our customers.

To help us resolve this quickly and accurately, could you please send us your order number? Once we receive it, we’ll immediately investigate the issue and take the necessary steps, including cancelling the remaining items if requested.

Thank you for bringing this to our attention — we’re here to help and make things right.

Best regards,

Rated 1 out of 5 stars

Hey popsy the big scammer in the market

Hey popsy, ive been order since almost a month now and you guys doesn have a plan to give my shipment to fedex if you dont want to give my shipment give back my money... you guys are big scammer in this market your platform needs to be disappear and spread out this scam scheme all over the world and to communicate with tamara tabby to removed as a merchant so many people you guys scammed

May 14, 2025
Unprompted review
Popsy logo

Reply from Popsy

Hello,
We sincerely apologize for the delay and the frustration this has caused. We understand how upsetting this situation is, and we want to assure you that this is not the experience we aim to provide.

Please provide us with your correct order number so we can urgently investigate the issue and take the necessary steps, whether it’s to ship your order or proceed with a refund if applicable.

We take such concerns very seriously and are committed to resolving this matter as quickly and fairly as possible. Thank you for your patience, and we look forward to hearing from you to resolve this.

Best regards,
Popsy Team

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