Caledonian Sleeper Reviews 2,699

Always good fun way to travel - evening meal excellent - wish the seating was designed to sit in though! Most uncomfortable seats on any railway!! Breakfast needs to be better - should be an option... See more

The bed was surprisingly comfortable, but my key card didn’t work properly, making it difficult to leave the room during the journey. Breakfast roll was very tasty, but the water for the tea was so ho... See more

I travel on the Sleeper at least 3 times a year in seated carriage. Effective, efficient and good value. Staff are excellent. Not sure why, for the last 2 years, we park up near Wembley for 40mins bef... See more

The seated accommodation was an improvement on the old coaches though that would not have been difficult! At least now the lighting is turned down a bit. The reclining seats are no more reclining tha... See more

Stops at various points on the journey for no apparent reason; 30 minutes waiting at Preston. This prolongs the journey time. The seats are not the most comfortable for such a long journey. Airconditi... See more

There was a pungently smelly man in the seat only carriage and after a complaint staff immediately took action and had him moved away from us. Very grateful to the staff for sorting the issue before w... See more

First time on ‘ New’ Train -in club (bunk) spaced too small to even turn round and store luggage and seemed smaller space than on old sleeper train. Also internal door rattled all night and a... See more

I literally didn't get any sleep at all in the seated coach. I appreciated the complimentary eye mask & earplugs but I was under the impression my chair should recline a little but it didn't. I thin... See more

Train on time. Host had very thoughtfully jiggled the seats a bit so my friend and I were sitting next to each other rather than one of us sitting on our own and the other sitting next to a stranger.... See more

Amazing experience. Immaculate room, and staff couldn’t have been more polite and helpful. I was travelling alone with heavy luggage and the staff even helped me off the train without having to ask fo... See more

WiFi down, no ice , no plates or cutlery except paper & wood, no hot food in the lounge , super hot cabins with little room to move , all for £500 return ….. an awful experience , I’m sure I’ll just g... See more

As usual, a warm welcome boarding the train. Seat was comfy & plenty of space for luggage. Nice & quiet. & pleasant temperature. The train manager for the seating area was amazing - exceptionally frie... See more

Fantastic views from the train and just overall a great adventure! Breakfast fruit a bit stale and the cabin (luxe double bed) and bath facilities not shooting the lights out, but still. And the Ben N... See more

Welcoming staff especially the wee indian/pakistani man in Euston lounge he’s just lovely! Train was brilliant!! Slept ontop of quilt so had extra cushioning this time so much comfier Loo kept... See more

Nice cabin, en suite was invaluable. Surprisingly comfortable bed and decent sleep. Great staff on-board. Only niggles were the welcome staff on the platform were bored looking and too passive, man... See more

The staff were friendly and professional. Unfortunately, before even leaving the station, a toilet was blocked to overflowing and it wasn’t closed off. It was absolutely disgusting. I know that we... See more

Punctual, friendly staff, comfortable bed. Reasonable value for money. The "new" coaches are more cramped than the old ones. There is not enough room to do anything in the berth but sleep, so I went t... See more

Absolutely horrific experience on January 2nd. Nothing on menu available in club car. Breakfast had lovely choices but also nothing available at all in spite of preordering . (We booked 10 months i... See more

Great, friendly, kind staff. Lovely rooms and facilities. Great departure lounge for club passengers in Euston (Inverness one isn't great). On board continental and Scottish cooked breakfast werent go... See more

The train arrived in a Euston on time, but aspects of the service provided were below the usual standard. On boarding, it was clear that the flow of water to the compartment sink was practically zer... See more

Embarkation at Inverness chaotic. Staff distant and uninterested, cabin smelt of sewage, none of the 'made to feel special' ambiance promised, club car too bright, no music, very noisy undergear (bog... See more

The staff were friendly and helpful and the train interior clean and welcoming. It would be useful to know that when busy leaving London you may not be served in the sleeper seat carriage until at lea... See more

I was disappointed by my recent journey with Caledonian Sleeper. Myself and my son were put in the cabin adjacent to the toilet and were unable to sleep during the night as there was continuous n... See more

Not good value for price - no open waiting room for 10:15 pm boarding in January, mattress with no padding at all, coffee is really just hot water (no taste) and to top it off - only the most expensiv... See more

Enjoyed usual friendly welcoming greeting, but disappointed by lack of info about late boarding of train. Staff didn’t seem ready even when boarding started 15 minutes late. A further common problem h... See more

Even though we didn't expect huge amounts of room, the cabins were really small, right onto the brink of claustrophobia! To get rid of the claustrophobic feeling, we decided to visit the lounge carria... See more

Travelled edi-lon and the lon-edi the night after. Trip down (club class, en suite) was great, no issues. Boarded an hour before departure and a smooth trip down. Trip up (classic class) was disrupted... See more

Very well looked after by the staff even in the sleeper seats. I managed to make myself comfortable by bringing a blanket and sleeper hold travel pillow which attached well to the head rest. The ja... See more

No functioning AC in bedrooms which were stiflingly hot and airless even after departure. Did not improve until midnight. Otherwise fine but this was really unpleasant and made it difficult getting... See more

Our berth did not have running water. The toilet for the carriage was not working - there was only one working toilet for two carriages. This was known to train staff at the time of check in. Providin... See more

I have used the service a few times now and the cabin this trip was unusually hot for the journey with the temperature turned down to cold. Usually turned that low it is very cold. So heat made sleep... See more

I tried the seated option for this journey but have to say it wasn’t the best. The seat is fairly uncomfortable and ‘reclining’ feature very underwhelming. Breakfast was ordered but arrived 5minutes b... See more

Experience was fantastic. Sadly tremendous let down by even messaging week before for breakfast we were 2 vegans. Told it was noted and would be fed. That night told no but I did point out we had con... See more

Every time i use the sleeper… i get the text… apologising because something won’t be available. Given the stock spends all day doing nothing its hard to accept that they can’t get everything rea... See more

The staff are truly exceptional. From the minute the train pulls into the station until it’s time to leave your room, the staff are attentive, polite and helpful, taking the time to explaining ev... See more

Reclining seat didn't recline. The USB charger wasn't working. The seats are hard and uncomfortable. Sleep is unlikely and intermittent at best (and I can sleep sitting upright normally). I brought my... See more

Lack of quality sleep. Carriages suspension not good enough or the sound proofing. Club twin cabin paid alot of money for the trip as a 60th Birthday gift but left disappointed. Club Car beverages... See more

Birthday 🎁 It was a real treat to travel on the Caledonian Sleeper from London back to Glasgow. This was part of my dad’s birthday gift. From being able to access the lounge in Euston stat... See more

We travelled to Inverness from London in seats and returned the following night in a double en suite cabin. On the seats hubby got a discount for holding a senior rail card. Seats were comfortab... See more

Missed enjoying breakfast at dawn going through Highlands - due to cancellation of train the night before - weather/lines down issue in Lake District. The main reason I booked this route!... See more

With August Edinburgh hotel charges, the fare for two of us and a night’s accommodation is good value. Just don’t expect the luxury that is implied in the materials. The lounge is dreadful with un... See more

Disorganised check in at Edinburgh, and Euston too! No hot food/drinks available from the buffet car! Poor communication all round. Probably won't use this service again, which is sad, becaus... See more