Visible Reviews 6,091

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. People appreciate the service provided, highlighting its affordability and the excellent value for money. Consumers mention that the user experience is positive and the setup and transfer processes are easy to follow. They also underline the flat monthly charges, with no contracts or hidden fees, which allows significant savings compared to major carriers. Customers appreciate the extensive coverage and reliable connection, similar to what they experienced with Verizon. Many reviewers report seamless service, with no dropped calls or slowdown issues. However, opinions on customer service are mixed, with some people desiring easier access and more human-based support, while others who didn't experience issues are satisfied.

Based on these reviews

Rated 4 out of 5 stars

Visible provided me the exact same wireless experience as big carriers at a fraction of the cost: Visible $20/month vs $50/month or more for big carrier. Simple flat monthly charge, no taxes, surcharg... See more

Rated 4 out of 5 stars

Moved from Verizon 3 months ago. The savings are big, even with me buying out our phone contracts from Verizon. Paid for entire year. So nice not being pestered monthly. The service has been seaml... See more

Rated 4 out of 5 stars

I sh rate Visible a 5; but I’m not that overwhelmed, but certainly well satisfied. I came from another secondary provider using another network, which billed annually to get their best price. That... See more

Rated 4 out of 5 stars

Not sure why but after switching to Visible my reception/bars is lower. I used Spectrum Mobile for a number of years. It also used Verizon towers. Prior to that Verizon. So I expected the s... See more

Rated 3 out of 5 stars

Signed up during Black Friday event. wasn't straight forward about adding two accounts with phones and watches. in fact watches never got transferred and were still active with Verizon. Price, however... See more

Rated 3 out of 5 stars

Connectivity is unreliable, there is a Verizon cell tower within a mile of most common location of phone, still issues. Was hoping for better since it’s a Vz company. Also, within last month, two... See more

Rated 3 out of 5 stars

I had a lot of trouble setting up my new iPhone 17. I think I finally figured out that the transferring of information from my old iPhone to my new one took a good part of a weekend or at least one da... See more

Rated 5 out of 5 stars

I recently switched from T-Mobile to Visible, and the difference has been night and day. In my office in Raleigh, my old network was notorious for dropped calls. Since switching to Visible, I haven’t... See more

Rated 5 out of 5 stars

I've been using visible service for around two months now and I couldn't be more happy, I stream youtube all day at work and iptv service with no problems of buffering. It's very affordable. I'm hap... See more

Rated 5 out of 5 stars

The low cost unlimited plan for $25 is very reasonable. I am very happy that Visible has access to Verizon's 4G LTC and 5G networks that are reliable and provide extensive coverage. I use it in the gr... See more

Rated 1 out of 5 stars

You’ve charged for service since November only to find out that I DONT have visible services at all, none, zero! Been ill and in recovery this rendering me unable to use phone however, upon my retu... See more

Rated 5 out of 5 stars

if you are not tech savvy you may need a bit of patience transfering from another carrier but once you do things have been great. We thought TMobile was good but then they kept increasing our pri... See more

Rated 5 out of 5 stars

I've had Visible for about 6 months after having Verizon wireless for over 20 years. I HIGHLY recommend it as such a great cost savings and haven't noticed any impactful slowness or outages that were... See more

Rated 5 out of 5 stars

Good value. Good service (Verizon towers). People complain about lack of Customer Service, but I haven't had any issues on the couple of times I needed to contact them. I believe once by phone, and on... See more

Rated 5 out of 5 stars

The process was fairly easy from the beginning, especially not using a brick and mortar store, everything was online We have referred friends to this plan, and the referral rebate worked out nicely... See more

Rated 5 out of 5 stars

Visible is hands-down the best phone service I’ve ever used. Their free trial let me test the network for two weeks with no strings attached, and the affordability is amazing for unlimited data. What... See more

Rated 3 out of 5 stars

The phone service works well enough it the Internet access that is terrible. Never able to hook up to 5g is a disappointment and barely having the 4g is so slow and takes forever. It's the worst espec... See more

Rated 5 out of 5 stars

Went from giving version almost 300$/Mo for 2 lines to share 2g of data with our grandfathered-in overpriced "package". To spending less than that for a whole flippin YEAR of unlimited data. It's abso... See more

Rated 5 out of 5 stars

I am not going to knock off other companies but Visible is the real deal. I am in Los Angeles and I drove south, north to Las Vegas and I have to say the coverage is awesome. Calls are clear and fast... See more

Rated 5 out of 5 stars

I love the fact that they run off Verizon cell phone towers but literally half the cost. Of course it’s not treated as an actual Verizon customer you are next in line if that makes sense. Still prett... See more

Rated 4 out of 5 stars

Finding Visible was a Godsend! Slashed our mobile bill by over $100/mo!!! Every penny counts when planning on retirement! Minus one star as live customer service or even a telephone number is apparent... See more

Rated 5 out of 5 stars

The process of transferring from our prior service provider was quite easy using the Visible guide. After two months I have been pleased. Our service has been robust and seamless. Visible was very eff... See more

Rated 5 out of 5 stars

Ironic this service is promoted as "Visbile by Verizon" yet brick and mortar Verizon stores dont support. Cant beat the price per month and ALL taxes/fees included in up front $23/mo cost (got sign u... See more

Rated 1 out of 5 stars

No actual person to talk to for service issues. App keeps saying contact us 24/7 but if your phone isnt working then you can't do a 2 step vérification process, which means that you can't communi... See more

Rated 4 out of 5 stars

Superior reception over T-Mobile. Still not enamored though. Often, unable to get reception in the same areas consistently. Also, many times, while I'm attempting to make a call, a pop up says I'm m... See more

Rated 5 out of 5 stars

Terrific consistent connectivity here in Anchorage, Ak. Have been with the big 3 in the past, a couple other MVNO's, thus far Visible+ is the most cost effective mobile provider, void of tech support... See more

Rated 5 out of 5 stars

Had some initial issues when setting up my account/transferring over from ****; turns out it was my error - something about the trial account and permanent account not playing nice, but with the... See more

Rated 5 out of 5 stars

Best cellular provider hands down. I have had spectrum wireless, straight talk, metro but none of these companies compare to price per month, unlimited data & more! Try Visible for free for ten d... See more

Rated 5 out of 5 stars

I've been using visible for several months. I switched from verizon in order to save money. It seems to me that they're exactly the same in terms of reliability. There's an occasional blip...lost ca... See more

Rated 5 out of 5 stars

I don't know why you haven't already signed up for Visible (by Verizon). It’s cheaper, has unlimited data for your phone as a hotspot, and it's easy to make the transfer. I'm using the more expensive... See more

Rated 5 out of 5 stars

I live in a forest! I get one bar, sometimes 2. I have never had a dropped cal, never lost a hotspot signal, never had billing problems, always good answers to any questions. I’m 88, been a customer... See more

Rated 5 out of 5 stars

I need a reliable provider for my business number, which is the 2nd eSim on my phone. My previous providers had no eSim capability (just a clunky extra app), or dropped the plan for seniors. (Yes,... See more

Rated 5 out of 5 stars

I switched from Mint. I had no problems with Mint, but they offered absolutely no incentives for renewing customers. Visible had competitive rates, the changeover was straightforward, user friendly, a... See more

Rated 2 out of 5 stars

Not impressed, went from 2025 vision prior to surgery to 2030 vision after surgery. Also my left eye was better than my right eye for reading and after my surgery it’s blurry. Very disappointing es... See more

Rated 5 out of 5 stars

I feel lucky to use visible, I was used Mint mobile before, and I also recommend my friends to use it. It’s amazing great deal with excellent service. I always have internet no matter where I go with... See more

Rated 5 out of 5 stars

Visible using Verizon towers, fast 5G Ultra Wideband coverage has proved to be very reliable and never losing a connection. Even at 4G LTE, I am still able to do daily routines such as playing music,... See more

Rated 4 out of 5 stars

I've been invisible customer for two months now and I just tried to switch phones and you completely turned off my visible account. I'm not sure what I'm doing right now but trying to figure it out. I... See more

Rated 3 out of 5 stars

While the service is good and the value is good. My main concern is the shortfall of emote promises. When I joined the package was to also include a reduction in my Verizon FIOS account which I have n... See more

Rated 5 out of 5 stars

Same exact service as Verizon but without any frills important note...if you want to talk to customer service, you have to do it through Facebook messenger. That said, they answered me right away... See more

Rated 5 out of 5 stars

I switched over to Visible because of the affordable rates they offered, while still receiving Verizon coverage. I did this via their online process. It was so easy, they sent the SIM card I needed an... See more

Rated 5 out of 5 stars

Service is great, data is fast and the prices are unbeatable. I couldn't be more happy to leave ATT and join Visible. A full year of Visible is the equivalent of three months at ATT, and I have a way... See more


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Phone and Internet Service
  4. Telecommunications Service Provider

Written by the company

Visible is the first all-digital wireless service in the U.S., offering unlimited data, talk, text and hotspot powered by Verizon’s award-winning 4G LTE and 5G networks. The wireless industry is more complicated than it needs to be, so Visible designed a simpler way to wireless. For as low as $25/mo, you’ll get flat-rate wireless with zero hidden fees, zero annual contracts, and zero need for other people to get the best rates. Visible offers two great unlimited plan options, both backed by an amazing network. On the Visible plan, you’ll get everything you need and nothing that you don’t, for just $25/mo, taxes and fees included. On the Visible+ plan, enjoy perks like premium data on Verizon’s 5G Ultra Wideband network and access to our fastest hotspot. All for $45/mo, taxes and fees included. Pay monthly for either plan, or choose Visible’s annual plan option and save. Get started with smarter wireless at visible.com. Sometimes the choice is just Visible.

Go unlimited with Visible

Written by the company

Get unlimited data, talk, text and hotspot for as low as $25/mo
No contracts, no hidden fees. All on Verizon’s 5G network.

Contact info

4.2

Great

TrustScore 4 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
Great service so far
I’ve had a good experience with Visible. Setup was easy, pricing is affordable, and my service has been reliable. Customer support has been helpful whenever I needed assistance. Overall, I’m happy with Visible and would recommend it to anyone looking for a simple wireless provider.

February 9, 2026
Rated 5 out of 5 stars

I love visible

I love visible, I was a customer of one of the big box carriers and I was concerned that the service wouldn’t be the same, but visible exceeded my expectations and I really haven’t noticed any difference in the quality.
In fact, it may be better. I would highly recommend visible to anyone who wants the same service for a more reasonable price

February 9, 2026
Rated 4 out of 5 stars

The only reason this isn't 5 stars is…

The only reason this isn't 5 stars is the difficulty I had during the establishment of my account. For some unknown reason, the authentication confirmation email was not coming thru to my inbox. Over 4 hours worth of Chat, and then Phone customer support later, my email address was authenticated, and the remainder of the transfer from Verizon to Visible was quick and trouble free. That 4 hours of hassle was worth it; with 2 months under my belt I have noticed ZERO difference in coverage, call quality or data speed on Visible vs. Verizon (unsurprising, since Visible uses Verizon's network). I am saving roughly $50 per month because of the switch. :)
I helped a friend switch, he had no problems with the confirmation emails while establishing the account and the referral netted us both a $20 dollar credit spread out over the following 2 months.

February 8, 2026
Rated 5 out of 5 stars

Visible is excellent value!

The low cost unlimited plan for $25 is very reasonable. I am very happy that Visible has access to Verizon's 4G LTC and 5G networks that are reliable and provide extensive coverage. I use it in the greater Tucson and Phoenix area. I have a friend on the big island of Hawaii that told me Verizon is the only reliable network provider. Before Visible, I had Verizon and had no problems on trips outside of Arizona. (There will always be some areas with no cell towers or blind spots due to geographical reasons.)

February 8, 2026
Rated 1 out of 5 stars

Stay away - No good

Don’t contact this site. It is as frustrating and dishonest as they come. Look how many negative reviews! It took me 14 hours to opt out, wasting time with bots. Then I find out my CC was overcharged. This is an impossible situation.

February 8, 2026
Unprompted review
Rated 4 out of 5 stars

Reception dropped after switching

Not sure why but after switching to Visible my reception/bars is lower. I used Spectrum Mobile for a number of years. It also used Verizon towers. Prior to that Verizon.

So I expected the same cell service.

No calls have been dropped. Perplexed why the low reception.

February 8, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look