Dropbox Reviews 1,473

I will be disputing all charges from this horrible company and ripoff service. I used it for several months - then it deleted soooooooo many of my files, for no reason at all. I'm currently do... See more

The worst app I've ever used, as it doesn't work properly! Absolute waste of money as I paid for the year. File transfers on phone rarely work, mainly error messages and ridiculously slow uploads desp... See more

Changed computers and got duplicate files in my dropbox. Moved a master folder around and then nothing would import from my computer at all anymore. Spoke to 4 different people (all by text - no call... See more

GOD AWFUL, NON EXISTANCE CUTOMER SERVE (Mic Drop ;( ) 2 weeks since I signed up, my computer is not recognized and no one will help, DO NOT USE unless you are a tech guy/gal and can do it yourself... See more

Dropbox works well for basic cloud storage and file syncing, especially across multiple devices. I’ve used it for both personal and work-related files. My main issue is pricing. Storage upgrade... See more

I end up having issues with their service every once in a while but still using it. Their latest update where it is going to work like windows in horrible. What I used to be able to copy to an exter... See more

I like dropbox, but despite having 2FA enabled, I have to answer 10 security questions to log in to the website? Each verification takes between 2 and 6 clicks as well. Screw this, I'm gonna use... See more

Dropbox Backup successfully stores data, but it does not reliably allow you to restore it, which makes it unsuitable as a serious backup solution. I backed up a large Photos library (hundr... See more

Bye bye, Dropbox. After several years of using their enterprise level business plans, and forking over thousands of dollars in subscription fees each year, Dropbox provided no support for an ongoing... See more

Tech support is awful. When a corruption occurred on critical medical files, there was no way to easily contact tech support except via email, which takes 12-36 hrs to respond. When they did respon... See more

I once worked for a company that necessitated putting their Dropbox account on my laptop. I now cannot remove it. Also as an Olympic Gamesmaker I was invited to see photos in a Dropbox folder. I di... See more

I have been trying to cancel my account for the past 2 weeks. Customer service is non-existent and Dropbox makes it purposefully challenging to leave. You cannot find a link on their "Help" page t... See more

I've been a Dropbox Plus user for years, always on the annual billing plan at $119.88. Without any notice or consent, my account was suddenly switched to monthly billing at $11.99 starting March 2... See more

Couldn't log into my gmail, but still had my password. After trying to get support to help me, and after verifying account ownership, they said I had to log into my gmail to access my files on dropbox... See more

I'm not sure Dropbox has my latest valid card on file for auto pay and its impossible to communicate with 'em regarding this issue. I could lose valuable, irreplaceable data and I cannot get any in... See more

This messes up your file system by replicating on an external storage but it messes up your fie system and if your storage exceeds a basic level it demands a cost for more storage. It has taken me... See more

Shocking! The new 'verify you're a human' bs is absolutely outrageous. Have been trying to get into my DropBox account for the past 30 minutes. They have added a new verification game (5 games to be e... See more

Dropbox charged me €119 for an annual subscription without actually activating the service. It's been over 2 months, and their helpdesk keeps closing tickets without fixing anything. Their chat... See more

used Dropbox for quite a long time to store and share files. In the beginning it was simple and did exactly what I needed. Uploading and sharing links worked fine and I didn’t have to think about it... See more

Removed their vault feature, gave no alternative! Absolutely idiots run this company. Why have something like the Vault, then remove it and give no alternative? It makes no sense. Remove all contact... See more

I’ve never had any major issues using it, though I sometimes experience syncing problems. I use the free version, so the number of ‘sign-up’ ads is a bit high, but I accept that since it’s free. It wo... See more

I have had a 2 TB paid subscription for many years. Each year the price has risen, while the fearures have been reduced. Enough is enough. I now have a 2 TB Google Drive account that is approximate... See more

This security check, where you have to “Using the arrows, move the person to the indicated seat.” is absolutely ridiculous. I tried it twice and it didn't work (7 steps... twice). Who's the genius w... See more

Whatever you do, if you can find another company to use for this type of system, I absolutely would. To get in touch with anybody, if you can't get logged in because their authentication system doesn'... See more

I wouldn't trust opening a link from anyone through this platform. It's a bunch of scammers that create emails and send them out to hack your info and login credentials through the link. Whether it's... See more

Worst experience ever. Was locked out of my account due to having a new phone and 2-factor authentication not working. Response from dropbox was to send a whole bunch of highly personal documents via... See more

Dropbox INITIATED A LOSS of my files which took days to find and more days to figure out where to store them. Tried contacting them and their customer service is pretty much non-existent. One REALLY h... See more

After ten plus years of decent service, I moved out of country. In doing so, my mobile number changed. At the same time I changed my operating system on my laptop to linux. I am trying to st... See more

Dropbox takes advantage of their customers. I work for an agency and the company we were working for had a premium account, they invited me and I wasn't even able to copy a file link without upgrading... See more

I’ve been a loyal Dropbox Free user for years, gradually earning bonus storage (5GB) through promotions and referrals. Without any warning or communication, Dropbox recently stripped away all b... See more

Wow a heavy business user with 13 licences and the service gets worse each year. The phone app can’t download files offline without doing it 3 or 4 times then failing - it’s not difficult to download... See more

It does the job, but barely. Storage limits hit fast, upgrade prompts are constant, and the pricing feels outdated for what you get. Not completely useless, just frustrating enough to make you look fo... See more

Dropbox is a frustrating experience. It never navigates or operates in the way that you expect. On top of that, their storage options are puzzling. If someone shares a folder with me (that I do not ow... See more

I am so frustrated that I cannot get support in cancelling my account. I have been charged monthly and their website doesn't make it obvious how to end recurring billing. When trying to reach someon... See more

Repeatedly lose ability to share folders due to "exceeded bandwidth" even when no data has been transmitted. Customer service is atrocious and just goes in circles. The "support" person says they are... See more

I've been receiving email from - Dropbox when I click on unsubscribe at the bottom of the email... PAGE NOT FOUND Error: 404 Error (404) We can't find the page you're looking for. Here ar... See more

Dropbox has become a tool I use daily. The user experience is well designed and I enjoy the flexibility of having my files wherever I am. It allows me to pull up the same files on my work desktop, my... See more

I paid for a 3TB Professional dropbox account (after being assured by Dropbox that it would allow me to share photo collections with my clients, 'easily and without any need for them to sign up or log... See more

Was sent documents to sign from the creamatory. I was sent verification from Dropbox that I signed them. Clicked here and then clicked insert. Nothing showed on the line. Did this in four places and n... See more

Absolute scammers. I had given my assistant access to upload files while I was on the $199 plan, and at that time, my assistant was able to log in and upload everything. We reached the storage lim... See more

I’ve been a paying Dropbox customer for years, spending hundreds of dollars annually, and yet their customer service is absolutely useless. One of my computers suddenly stopped syncing, and despite mu... See more

Dropbox makes it easy to upload data, but frustratingly hard to get it back out. File compression limits, restrictions on downloading folders, and buggy move/copy behavior turn exports into a slow, er... See more

I have used Dropbox for approximately 10 years. I can't remember exactly but it has been my business cloud storage forever. Recently, the Accessibility to my files changed and I can no longer find my... See more

I canceled my free trail and I received a confirmation email that the trial was successfully cancelled. However, shortly after, I received another email stating that my trial was upgraded to a paid s... See more

Absolute dogshit bloatware software its awful and they make it as hard as possible to cancel the plan. You have to click through 5 seperate screens on which they are trying to make you missclick on ev... See more

If you work with clients or anyone external. It's rubbish. You can only be allowed access to 'shared folders' of a maximum of 10GB. This means anything beyond this, YOU have to pay for i... See more

I’m not happy with Dropbox. I got a MS365 family account for the same price. I also found out I have a 1Password account for free with another subscription. It’s a no brainer to drop Dropbox. E... See more

Dropbox deleted my files and has refused to restore them. I was and am a current paid up customer. They have destroyed years of files and have provided no explanation. They are refusing to even d... See more