Superlec Direct Reviews 13,245

Easy order placement and good prices. However item was dispatched a day later than stated and therefore delivered a day later too. Online order status did not reflect what was happening and email sent... See more

Easy buyer experience, good prices, delivery was not perfect hence 4 stars, box turned up squashed and therefore contents were also squashed. As far as I can tell at this point it's only cosmetic... See more

Easy to identify and choose electrical items from a wide selection. Prompt delivery but DHL just dropped package off at front gate and then posted the it had been signed for ,which it hadn't ,...not... See more

Would have given 5 stars as the customer service great but I would like to have known before placing the order that some items were on back order. I did receive a call next working day to advise the d... See more

I needed replacement smoke alarms to put in an interlinked system - the old ones had come to the end of life date. I am very please with the new ones - upgraded version but still fits the old base -... See more

Very competitive pricing.Wanted a small order urgently. Other suppliers were showing 7-10 to despatch. These guys state next day delivery. I double checked by phoning. The agent was great; polite and... See more

Well it turns out that your stock control may not be working, as you called to say that there would be short delay. However it's now over 2 weeks since the order, and I've received no update and n... See more

What is going on with Superlec!? I've used these multiple times over the years and they've always been spot on. I've now been waiting nearly a week for an order with no confirmation, expect... See more

Andrew and Sandra had been exceptional. I had an issue with the website, likely my phone reception. Andrew talked me through ordering. I double ordered, so got charged twice, called Sandra, who confir... See more

Other plumbing suppliers could not price match, redring 10L heater £30 cheaper and free delivery. Really can't argue , was a bit dubious using them at 1st because never came across company before. P... See more

Purchased RenuLED fixed 6w down lights as retrofit for existing dated lights, great lights easy to fit and love that you can adjust the temperature between 3000–6500K to suit desired lighting. Grea... See more

Superlec is my "go to" because they are quick, efficient and reasonably priced. This time, there was a slight error - the wrong bulbs were supplied. I sent a brief email, including some photos. Very... See more

An all round superb experience dealing with Superlec Direct. The smoke alarms I requested were delivered the following day, even though I had only put my order in the previous evening! They were so we... See more

Repeat order for same product. Great downlight ideal for shallow ceilings, fire rated, switchable wattage and colour temp. White bezel as standard, others available to order. Easy fit 2 part connect... See more

Good price good quality parts , note the next day delivery only applies if the cost is over £50 or if you pay extra,this particular order was for only two parts required urgently for a customer's re... See more

Albeit my order seamed delayed, it arrived and all accounted for. This is all thanks to the brilliant wendy prior at superlec whom delt with my calls and delt with the warehouse in person to get my... See more

It’s been 8 days I haven’t received my parcel. I called you, emailed you but haven’t got any response. I ordered work materials and set date with customer but delivery delays down me so much. I lost 2... See more

Ordered a few items at the start of the year. The courier had some issues after they collected the shipment from superlec. Wendy got in touch straight away and said what was happening so we weren't le... See more

Placed an order with Superlec and TLC on 29th Jan. Receive order from TLC via DPD on the 30th. Receive a DPD tracking number from Superlec on 31st. 6pm on 3rd Feb and tracking still showing DPD yet t... See more

It was supposed to be next day, Monday for Tuesday. I cancelled and requested a credit Wednesday morning by email, an hour later they printed the delivery note and it turned up Thursday, too late... See more

The good bits. Website works well with lots of information, products in stock and order process was smooth. The bad bits. 1. No confirmation of delivery date. First I knew about delivery wa... See more

I keep ordering lots of goods from them but delivery is worst I have ever come accross.. Like ly will need to stop ordering and use different supplier.. Paying £8-£9 for next day delivery before 12a.m... See more

Ordered a £500 item on next day delivery. After a week the order hadn't been received and no comms from Superlec. Long wait times on customer services line and false promises of delivery and also refu... See more

Incorrect item sent,emailed twice no response,used two delivery companies so made it confusing whether order was not complete and if you try ringing there’s a 60 minute wait approx . Sorry need to sor... See more

Thought these guys were great - just ignore you when it does go wrong. Ordered Tuesday - nothing dispatched - on the phone apparently systems are down and email just ignored - need for a job for Monda... See more

Service was good, but really difficult to contact . Superlec raised a query with my order as an item was out of stock. No response to my email. Tried calling 5 times over several days , but queue was... See more

I’ve used Superlec a few times before and seemed ok until this time. I purchased goods on 31/01/2026 and received an automated email saying orders placed after 2.30pm on Friday will not be shipped unt... See more

I’ve received no email, text, phone call regarding delivery of parcel. Would be handy if over Christmas you had a couple of people responding to orders that have been placed because I’m assuming your... See more

I'm disappointed. The carrier, UPS, didn't receive the parcel for almost a week but then delivered overnight. I tried to find out why dispatch was delayed but the Superlec phone always had a wait tim... See more

Items that I ordered all arrived on time. I ordered a sealed lead acid alarm battery which was faulty, tried contacting customer service via phone and email but phone doesn't get answered and emails a... See more

First time I've used Superlec. Ordered two urgent different smoke alarms. Unfortunately, one was picked incorrectly and the wrong model when delivered. Their customer service were very helpful and pro... See more

I ordered two lengths of cut cable - one black, one red. The ordering system changed the order to two lengths of black cable. I emailed immediately to try to correct the order, but still received... See more

The original order was placed on 15th September. The wrong part was delivered late (3rd Oct) , we were promised that the correct part had been dispatched last Wednesday (29th Oct) and we would receiv... See more

I have been waiting for back order and was told 3 -5 days normally. Fair enough but after over 10 days and 3 e-mails with no answer as to the status, 60 minute wait on the phone to speak to someone, I... See more

Ordered on 22nd February from Middlesbrough. Received confirmation email but no delivery. Tried to call every day during the week and an automated message saying 15-20 minute wait!!!! Finally got hol... See more

Another awful experience, not sure why we gave them another chance. Ordered Monday for next day pre 12, finally arrived on Friday morning. Calling Superlec is a nightmare just rings off, staff are d... See more

They don’t supply items and ignore you. Ordered 3 items nearly 3 weeks ago. Paid for 48 hour delivery. To date I have received only one item. I have emailed the customer services on 3 occasions and... See more

Useless company sent an email to which they didn't reply. Rang and asked if they could supply the capacitor as per the instructions of the product they sell. An utterly gormless woman in the call c... See more

Still awaiting part of an order from 17th November,now 3rd December.Eventually,after waiting 20minutes got through to a manager Friday the 27th November whom assured it was being sent from another br... See more

Ordered 10no. carbon monoxide alarms on the 30.12.25 Still not arrived now 6.1.2025 ..these are life threatening devices and we thought next day delivery ..after telephone several times the head off... See more

Ordered and paid for some armoured cable, received notification that it was delivered but it wasn’t. No response from the courier company (DHL) so contacted Superlec via email twice with absolutely... See more

My initial experience with Superlec was great when I ordered and was sent a bathroom fan. Just over a year later the fan stopped working, but since it was under warranty, I spoke to the customer ser... See more

Placed an order and had to wait nearly a week for delivery. I emailed Three times and tried calling but didn’t get a single reply. No communication at all I had no idea where my order was and it came... See more

Poor service. Ordered a Smoke detectors on Monday afternoon for a job on a Thursday morning. Superlec offer next day delivery if ordered before a certain time the day prior. Smoke detectors did no... See more

E-mailed twice rung twice, it's now been a week since ordering and product is still showing as processing and no contact from them. I'll never use them again assuming that I eventually get the item I... See more

Wrong items dispatched although advice note was correct. Emailed your account manager who arranged for correct items to be sent. Once again, despite suggesting wrong items were in the stores bin, the... See more