Yource Reviews 35,647

Several successful claims, well organised, takes time (can be one year) but better than claiming from airline directly as it rarely works. Commission is high 50% though.

I wasn’t aware you took 35% that seems extremely high. When clearly that information is embedded in the t&c’s , when completing the document you are stressed and frustrated from the poor experience.... See more

Submitted the claim 2022, initially all ok, but then no response from the company after emailing several times. I contacted Tui about making a claim myself and they said I didn’t have a case. Then las... See more

Initially I struggled to upload my boarding pass, I think because my flight was so messed up the system was expecting a different boarding pass. Because of this I thought I wasn’t going to be able to... See more

Woow!! I was surprised to get the email from flight-delay.co.uk that the they have succeeded in securing a compensation for my wife and I from an airline we used which had technical issues while we we... See more

The claim processing was easy and seamless. It's pure online and all information are fully described in their website/platform. They constantly update me via e-mail. Service fee was 35% and additio... See more

I’ve used Flight-Delayed.co.uk twice now, and both times they’ve been incredibly helpful and efficient. The process was simple, and they kept me updated every step of the way. Thanks to their support,... See more

I want to say that I never thought I would actually receive money from this claim. However, I followed all the steps indicated on your website and sent the respective documentation. To my surprise, to... See more

After being denied by KLM/Air France when I tried to claim myself (it was definitely a valid claim), I registered with Vlucht Vertraagd and supplied all the necessary information. The process was seam... See more

Great company in terms of dealing with these cases. Their fees maybe slightly high but they don’t give in and get the job done. Following my issues with Wizz Airlines, it took 2.5 years fro... See more

Honestly so happy with their service, received £650 compensation from flights delayed between 4-6 hours and they charge a fair rate of 35% for their services. :) Took sometime for the airline to act... See more

Terrible experience, sends invoices for a claim that was not processed and assumes incorrect facts. We already had a lot of extra costs by missing our flight, total lack of service. Also no notificati... See more

It was really nice experience first time. Every time, while people was travelling for visiting to their loving ones at abroad or business purpose, facing flight delay issue which is happing... See more

Great service, filled out forms & submitted our claim. Flight Delayed sorted out the claim thoroughly, communication was spot on. 10/10. Well done flight delay as Turkish airline are a nightmare to... See more

It took almost three years but Flight delayed managed to get our compensation for a very unfair situation for which the flight company did not want to assume its responsibility. Less positively: in th... See more

It was a great efforts by the Flights-Delay team to get our compensations from the airline. They followed up with us and I never thought it's something we could do. Thanks for the team who did wonderf... See more

Until now, the refund experience has been great. I haven't received any money yet, but the overall experience has been easy, as all the needs are communicated by email promptly. Hoping to have a smoot... See more

Good experience overall, it took almos 1 year to get the compensation, but I suppose this is how it works. My complain is the way it was handle, I got a lot of emails that were contradicting themsel... See more

35% fees for handling our claim we felt were very high and not made clear at the start. Hoping exchange rates will be good as payment looking like it will be in euros. Otherwise very good experience... See more

Mohamed Omar Had problems with Air France flight delays on 28/03/25 more than two hours Contacted flight-delays.co.uk in order to claim compensation won the case but still not received the p... See more

Don't bother using Yource. They'll charge an arm and a leg for doing very little. You're better off claiming direct with the airline, you'll get the full compensation in a matter of days - it took ove... See more

Extremely aggressive, I failed to upload the documents and just didn’t bother with the claim in the end. They have sent me threatening emails and have now forwarded my details to a debt collection age... See more

Flightdelayed.com is owned by Yource who owns KLM so essentially by making a claim against KLM the money is just going in a big circle, at no point did they point out they would take a whopping 35% fe... See more

Absolute scam!! I’ve been waiting since they stated that I had won my claim on 23rd of August 2022 for my money! Claim number: 1440329717 Abysmal communication and clearly a scam.. waited years fo... See more

I had a great experience where I tried getting a refund from the airlines directly, and even though I persisted they rejected my claim. But when using flight-delayed, they actually managed to get 400e... See more

Worst company to deal with. NO communication 25/10/2024 I have received the message that ''We have just forwarded your claim with claim against airline to one of our solicitors''. I have waited wh... See more

It was a good experience. The user interface is a bit buggy, you have to keep your initial email in order to login to your account. The process took a little longer than in other cases, but this is mo... See more

After my flight was cancelled (on 22 Feb 2024, so almost a year ago), I looked into vlucht-vertraagd for compensation, but then sorted this directly with the airline KLM instead. KLM responded to... See more

The process was very long, it’s taken over a year. The process was sometimes difficult because they didn’t include all the passengers on the claim. However we seem to have nearly reached the end. Just... See more

A few months ago, my flight was delayed by 8 hours—frustrating, to say the least! After some searching, I came across Flight-Delayed, and within just 20 minutes, I had submitted all the neces... See more

Flights-delayed.com, part of Yource, operates in a way that feels misleading and exploitative. If you look at Reddit, there are more people with same experience. They sent me congratulatory email clai... See more

Happy the company took care of all the work. It was only frustrating submitting certain documents. The system kept saying certain docs were missing when they were attached. Overall, I'm satisfied.

The claim took over 12 months to go through, so be prepared to wait. Had the airline paid out on my original claim then i would have received the full amount. In the end I got 45% back. (According to... See more

Easy, kept me updated, took it to court and won, recovered some funds from a delay. Did not spam me or inconvenience me in any way, I just submitted and they sorted it, persisting for over 6 months

Al little slow the process but all boxes were along the way were ticked - communication sent as required I have used these guys a few times when I have not been able to do it myself with the airline... See more

Flight-Delayed is the real deal. I was skeptical like anyone else whether the company is legit and that I had to share personal information to file the claim. I was pleasantly surprised a... See more

The team has always responded and kept me up to date. 2.5 months from original delay isn't too bad in finally getting to hear that i get a redund.

Flights delayed made it easy to claim the compensation. Had tried to claim first myself but the Airline didn't even bother to even respond. Will use again if necessary in the future.

35% is absolutely mental, it was never shown in any email and hidden away on the website and i was hit with it at the end of the process with no way of fixing it, never ever make a claim with them,... See more

Smooth and successful process, I highly recommend for all air related claims! I had my documents processed and the positive refund response in less than 2 months. I could not have done it on my ow... See more

I submitted my claim to Vol-retardé.fr back in 2022 (Reference No. 1330455876), and to this day—three years later—I still haven’t received any compensation. The service was advertised as effic... See more

Excellent service all online with real time update and consistent follow up (end to end). The services are however very expensive covering 50% of the claim amount when successfully awarded by the airl... See more