The support service is next to none existent. The website is perma-broken. The website continuously redirects you to other areas of the website in an endless circle of uselessness. The chat bot suppor... See more
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I’m yet again extremely frustrated with Xplora. My daughters watch can’t make any phone calls and when I try to login to minside it says that there’s an issue and they can’t send me a code. I have n... See more
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Shady and deceitful company. A pre-paid plan automatically turns into a monthly subscription without notice. The watches they sell are of incredibly low quality, they can’t hold a charge and the glass... See more
Company replied
Unsubscribing to this is made almost impossible, which shows that this company's only interest is to bleed you for as long as they can, they offer no support, no value - stay away from them at all cos... See more
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Company details
- Internet Shop
- Cell Phone Store
- Electronics Store
- Technical Service
- Telecommunications Equipment Supplier
- Telephone Company
Written by the company
Xplora er et trygt og prisvindende smartwatch til børn der sætter udvikling i fokus. Vi har fjernet al adgang til internettet og sociale medier, og har i stedet fokuseret på det, som er vigtigt for barnet – at holde kontakten med sine nærmeste.
Contact info
2.2
Poor
818 reviews
Replied to 89% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I'm happy
I'm happy. My daughter is happy.
It's a lot of fun with the chat and the pictures and calling all the family members.
It was the best birthday present for my 7 years old.
23 October 2025
Unprompted review
Reply from Xplora Danmark
Hi,
Thank you so much for your lovely review. We’re really happy to hear that both you and your daughter are enjoying the watch, and that it has brought so much fun with chatting, taking pictures and staying connected with family.
It means a lot to us that it became the perfect birthday present for your 7-year-old.
Kind regards
Xplora
Verified
Reply from Xplora Danmark
Hi Ash,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your negative experience — this is absolutely not the level of service we aim to provide.
We've now reached out to you directly via email so we can better understand the situation and do our very best to make things right. We sincerely hope you'll give us the opportunity to turn this around.
Best regards,
Tobias
Xplora
Difficult getting out of subscription
While the product was ok, the service - and particularly getting out of your paid subscription was very difficult and it was impossible to get in touch with Explora (no phone nor able to login to their website that was down for a long period). I ended up getting registered in Inkasso for the final bill even as Explora had terminated my subscription 2 months earlier and thus had to pay for 2 extra months after ending the subscription.
29 May 2025
Unprompted review
Reply from Xplora Danmark
Hi Jakob,
Thank you for sharing your experience. We’re sorry to hear about the difficulties you faced when trying to end your subscription and get in touch with us. We understand how frustrating that situation must have been.
We would very much like to look into your case and clarify what happened regarding the termination and billing. Please contact our customer support directly so we can assist you further.
Kind regards
Xplora
Order number 102297
Order number 102297
After a few days, I noticed that my daughter could not receive calls from me. I created a ticket with their chat bot 1 week ago, still no answer. Yesterday I wanted to check if the sim was working in a normal telephone, and it did. But then a few minutes later they sent me an automatically generated SMS to inform me that my daughters sim was blocked. I am really disappointed, because I do need this watch to function, and I do need to be able to call my daughter .
UPDATE on 30/04/25
I had a chance to speak to their customer service, and I was in touch with a very kind and professional person, who suggested some solution to my problem. I will go home and try what she told me to do, and I will update my review accordingly.
××××
Update on 30/04/25
The business hours of the call center are too scarce in order to guarantee a proper customer support. But: the person I spoke to was competent and solved the problem brilliantly. The call was cut due to a technical problem, but she called me back and completed the task. So all in all a good experience. I would give 5 stars to the person I spoke with, but 3 stars is the maximum I can give: getting in touch with them is too difficult.
24 April 2025
Unprompted review
Reply from Xplora Danmark
Hi Valeria,
Thank you for your honest and detailed review. I'm truly sorry to hear that you experienced issues with your daughter's SIM card and had difficulty reaching our support team – that’s certainly not the experience we want our customers to have.
That said, we're really glad to hear that you eventually got in touch with one of our support agents, and that she was able to assist you professionally and competently. It means a lot to us that you felt well taken care of, even though it took some time to get there. Your feedback regarding our support availability is valuable, and we take it seriously – we're continuously working to improve the overall customer experience.
Thank you again for taking the time to share your experience and for recognizing the efforts of our team member. We hope everything is now working smoothly, and should you need any further assistance, you're always welcome to contact us via https://support.xplora.com/hc/da/requests/new.
Best regards,
Tobias
Xplora
The basic functions you need for your child first smartwatch
I was very happy with the XG03 watch and now with the X6Play for my 8 years old. The watch functions are just what i need: geo-localisation and tracking, and direct contact between parents and child (including school mode).
XG03 is not so robust for rough play time but the X6Play seems more durable.
26 March 2025
Unprompted review
Reply from Xplora Danmark
Hi Michele,
Thank you so much for your great review – we’re really happy to hear that both the XGO3 and the X6Play have met your expectations. It’s great to know the core features like tracking, geo-location, and school mode are serving your family well.
Thanks again for taking the time to share your experience!
Best regards,
Xplora
Reply from Xplora Danmark
Hi Sylvanus,
Thank you so much for your fantastic review! We’re delighted to hear that you had such a great experience with Xplora. Providing high-quality products and excellent service is our top priority, and it’s always rewarding to know that our customers are happy.
If you ever have any questions or need assistance, feel free to reach out—we’re here to help!
Best regards,
Tobias
Xplora
Very poor company with zero support.
The support service is next to none existent. The website is perma-broken. The website continuously redirects you to other areas of the website in an endless circle of uselessness. The chat bot support is useless. There is no way to access your subscription details online. The watches break easily. The account page can only be accessed via an SMS message to the parent's phone, but the service doesn't work, and errors every time you try. There is no way to speak to a human. Really very shady, strongly avoid.
3 March 2025
Unprompted review
Reply from Xplora Danmark
Hi Simon,
I’m really sorry to hear about your experience, and I completely understand how frustrating this must be for you. This is absolutely not the level of service we aim to provide, and I appreciate you taking the time to share your concerns.
We want to help resolve these issues for you as quickly as possible. If you’ve had trouble reaching us, please know that our customer support team is available through phone and live chat during the following hours:
Phone support: +45 70 71 50 75
Opening hours: Tuesday – Friday: 12:00 – 15:30
Live chat support:
Opening hours: Monday – Friday: 16:00 – 19:30
You can also submit a request through our support page: https://support.xplora.com/hc/da/requests/new, and one of our agents will get back to you as soon as possible.
We truly value our customers and want to ensure you have a better experience moving forward. Please reach out, and we will do our best to assist you.
Best regards,
Tobias, Xplora
Be very careful about the termination of your abonnement. They are ripping you off!
I have used Xplora for several years. It was fine, nothing fancy, but a good alternative to get in contact with your young kids without providing them with a telephone.
I was paying a yearly abonnement. What I did not know is that their yearly abonnement turns automatically into a monthly subscription.
In December I received an email with an invoice for 89,80DKK. As I was not aware of this change from yearly subscription to monthly subscription, I thought it was a scam. And the reason for me getting this email was that my Dankort had expired so they could not withdraw the monthly fee automatically.
I contacted them (it is not easy, only on the website or through chatbot) and got the background explained and agreed per writing that they would cancel my abonnement without the extra month which was a lie as they continue today to charge me this extra month).
We then agreed to cancel the subscription at the end of January. And I had then 2 invoices of 89,80DKK to pay (for December and January).
I paid the 2 invoices the 10th of February.
In the same time I have received a letter from a company Collectia.dk asking me to pay the same invoices.
The letter was sent the 27th of January while I was away from Denmark, and I could only see it the 8th of February when I came back. I can show them my plane tickets to prove that.
This letter is asking me to pay within 10 days the due invoices. Which I have done (10th of February and first banking day after the weekend).
Now this same company Collectia is sending me an sms yesterday 12 02 2025 at 6:15pm and asking me to pay 700,66DKK of restgæld !!!
I am going to the police today to put an official complain if they are not officially sending me a cancelation of this procedure.
In a nutshell:
1) Be very much aware of the T&C of your contracts.
2) Be very much aware that Xplora is working very closely with Collectia.dk and they are the one telling Collection how much the inkassogebyr and inkassoomkostninger should be. A way for them to make extra profit.
3) Contact your bank immediately and block the transaction to their account.
As a conclusion, stay very much away from that company.
13 February 2025
Unprompted review
Reply from Xplora Danmark
Hi Julien,
We sincerely apologize for the frustration and inconvenience you have experienced. We understand how upsetting this situation has been, and we are truly sorry for any confusion or distress it has caused.
As confirmed in our communication with you, we have now closed the case with Collectia, and you will not need to make any further payments. Additionally, we have refunded the overpaid amount of 179.60 DKK, which you should receive within 5–10 days.
We deeply regret any misunderstanding regarding the renewal of your subscription and the challenges you faced in resolving this matter. We take your feedback very seriously and will use it to improve our processes to ensure a clearer and more seamless experience for our customers in the future.
Please don’t hesitate to reach out if you have any further questions. Once again, we are truly sorry for this experience.
Best regards,
Tobias
Xplora
Shady and deceitful company
Shady and deceitful company. A pre-paid plan automatically turns into a monthly subscription without notice. The watches they sell are of incredibly low quality, they can’t hold a charge and the glass breaks easily. I can’t recommend them to anyone.
1 February 2025
Unprompted review
Reply from Xplora Danmark
Hi Andy,
Thank you for your feedback. We’re very sorry to hear about your experience and understand why this has been frustrating.
We take concerns like yours seriously. Subscription handling and product quality are important to us, and we would very much like the opportunity to look into your case and clarify what may have happened.
Please feel free to contact our customer support directly so we can investigate this further and assist you.
Kind regards
Xplora.
Horrible service
I’m yet again extremely frustrated with Xplora. My daughters watch can’t make any phone calls and when I try to login to minside it says that there’s an issue and they can’t send me a code. I have no idea how to fix this issue because there’s never anyone to chat with or call. Im tired of paying a monthly subscription for something that never works. I’ve paid for multiple months of no service.
5 November 2024
Unprompted review
Reply from Xplora Danmark
Hi Stephanie,
Thank you for reaching out and letting us know about these issues. We’re truly sorry for the frustration and the service challenges you’ve been experiencing with your daughter’s watch and accessing Min Side.
We understand the importance of staying connected, and your feedback highlights areas where we need to improve to meet that expectation. Our team is here to help address the call functionality and resolve the login issue on your account. If you haven’t already, please contact us directly via this link: https://support.xplora.com/hc/da/requests/new . Otherwise you can call us on weekdays tuesday - friday between 12 - 15.30 at this number +45 70 71 50 75
We appreciate your patience as we work to make this right.
Best regards,
Julie
Very very bad communication.
10 September 2024
Unprompted review
Reply from Xplora Danmark
Hi Vitalijus,
I am sorry to hear that you have experienced poor communication between us. Of course, it shouldn't be like that!
Have you tried filling out a contact form for us via this link: https://support.xplora.com/hc/da/requests/new
Then my colleague will be happy to answer you as soon as possible and solve the problem.
I hope for your understanding as we have been extra busy during this period.
Kind Regards,
Julie
Very hard to get in contact with
Very hard to get in contact with. When they finally connect it takes more than a week for each reply in the conversation. It should be that difficult to cancel a subscription.
6 September 2024
Unprompted review
Reply from Xplora Danmark
Hi Tine,
I'm really sorry to hear about the difficulties you've faced with getting in touch with customer service and the long response times. It should not be that challenging to cancel a subscription or get the support you need in a timely manner.
We understand how frustrating it can be to wait for such long periods without resolution. If you are still trying to cancel your subscription, please use https://support.xplora.com/hc/da/requests/new to submit your request with all relevant details. Then I ensure your issue is addressed as quickly as possible.
If you have already submitted a contact form with the wish to cancel your subscription, your cancellation period has come into effect. I would like to point out that there is a binding period of current month + one month.
Thank you for your patience, and I apologize for the inconvenience you've experienced. If there's anything more I can do to assist you, please let me know.
Kind regards,
Julie
Verified
Not being able to Contact the customer…
Not being able to Contact the customer service is just frustrating.
3 August 2024
Reply from Xplora Danmark
Hi Moses,
Thank you for your review.
I can't seem to find an email from you. Please contact us through this form and then we will get back to you as soon as possible: https://support.xplora.com/hc/da/requests/new
Have a great weekend!
Best regards Xplora
Verified
Reply from Xplora Danmark
Hi Trisha,
We would like to assist you as quickly as possible, so if you can, I encourage you to contact us via our contact form here: https://support.xplora.com/hc/da/requests/new. We will do our best to respond to your inquiry as soon as possible.
Thank you for your understanding, and I hope we can resolve your issue quickly.
Best regards,
Saaid Mahamed
Verified
Speaker is compact, easy to use and cute for children
I bought the speaker for the Xplora watch for my child we use it all around the house not only with Xplora but with my Samsung phone. Compact easy to use and cute for children.
24 June 2024
Reply from Xplora Danmark
Hi Helga!
Thank you for your feedback!
We're delighted to hear that you're enjoying the speaker for the Xplora watch and that it's versatile enough to be used with your Samsung phone as well.
It's great to know that you find it compact, easy to use, and cute for children.
If you have any questions or need further assistance, feel free to reach out.
Enjoy your music time!
Kind regards, Saaid Mahamed.
Verified
No delivery date
Buy the product was easy nevertheless, I bought the product and I haven't receive a firm confirmation of the transaction including a delivery date.
6 April 2024
Reply from Xplora Danmark
Hi Camilo,
We apologize for any inconvenience you have experienced in connection with your purchase experience with us. It is important for us to ensure that all our customers feel well-informed throughout the entire purchasing process.
To assist you better with this issue, we would like to ask you to send us your order details via our contact form so that we can investigate the matter further and ensure that everything is on the right track. We aim to ensure that you receive your order as quickly as possible.
Thank you for your feedback, and we look forward to solving this issue for you.
Best regards,
Caroline Jensen, Xplora
Good customer service.
Good customer service.
Very quick to answer, and polite.
4 March 2024
Unprompted review
Reply from Xplora Danmark
Hi N M,
Thank you for you're positive feedback. It is very much appreciated!
We hope you dont hesitate to get back to ud with any uncertainties.
Best Regards Vera, Xplora
My daughter's watch stopped working…
My daughter's watch stopped working after 1,5 years. Staff workers were fast with helping it. They sent a new recharger for free right away.
It was really nice service 👍
16 January 2024
Unprompted review
Reply from Xplora Danmark
Dear Alla,
Thank you for sharing your experience with us.
We appreciate your feedback and are pleased to hear that we were quick to assist you when your daughter's watch stopped working. Providing prompt and helpful service is a priority for us.
We're glad that we could address the issue by sending a new charger at no cost promptly. Our goal is to ensure our customers have a positive experience with our products and services.
If you ever encounter any further issues or have additional feedback, please don't hesitate to reach out to us. We value your satisfaction and are here to assist you.
Thank you for choosing our products and for taking the time to share your positive experience!
Best regards, Saaid Mahamed.
Do not get trapped by this company
Unsubscribing to this is made almost impossible, which shows that this company's only interest is to bleed you for as long as they can, they offer no support, no value - stay away from them at all costs! They will continue to charge you and send extra penalties even if you don't use their sim anymore, to make money this way from what we had hoped was some safety for our children is disgusting.
3 January 2024
Unprompted review
Reply from Xplora Danmark
Hi Dan,
We sincerely apologize for any inconvenience you've experienced, and we appreciate your feedback. We take customer concerns seriously, and we would like to address the issues you've raised.
Firstly, we want to assure you that our primary goal is to provide a service that is both valuable and user-friendly. We are sorry to hear that you found the process of unsubscribing challenging. We are actively working to improve this aspect of our service to make it more straightforward for our users.
Regarding support, we understand its importance, and we apologize if you felt let down. We are committed to enhancing our customer support channels to better assist users with any inquiries or issues they may encounter.
If you could provide more details about your specific situation, such as the challenges faced during the unsubscribing process, we would greatly appreciate it. This information will help us investigate and rectify the issues to ensure a smoother experience for all our users.
As for the concerns about ongoing charges, we would like to assure you that our billing practices are intended to be transparent and fair. We would appreciate the opportunity to investigate your account further to understand and resolve any discrepancies.
Please contact our customer support team through our contact form - https://support.xplora.com/hc/da/requests/new or on +45 70 71 50 75 with your account details so that we can address your concerns promptly.
Once again, we apologize for any frustration you've experienced, and we appreciate your feedback as it helps us improve our services. Thank you for bringing this to our attention.
Have a great weekend.
Kind regards,
Saaid Mahamed.
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