GovAssist LLC Reviews 10,829

Amazingly smooth, couldn't believe how quick the process was, very helpful along the way. (Maybe just one minor reason for 4 stars rather than 5: I didn't initially realize I was dealing with someone... See more

All the online experience was really great, with an amazing support from Herile Espinoza all through the process. However, in my opinion, request an interview for two kids, one with 1 year old, seems... See more

Not completely happy with service. I didn’t realize I had clicked a 3rd party link, unaffiliated with the US Gov. I realized at the purchase phase and I just needed it done fast, so I went with GovAss... See more

Overall experience was very good. The nominated support was prompt and guided us well. Only one system glitch we think has scooe for improvement. We as couple were applying jointly under one email a... See more

Dennison Cacua took care of everything and was happy to answer my additional questions. I am very satisfied with his service. I was irritated when I was asked about my accommodation by email. The f... See more

I like the ease of going through this process online. The responses back were quick. The overall time to complete and get the passport back exceeded my expectations. However, maybe your group should c... See more

Apparently information just crossed because in the meantime I got the approval, so thank you for support and everything! No need for further actions. All good, looking forward visiting the US soon! ki... See more

Primarily the superb help from Phlipe Mendes. He kept us informed, understood our concerns, stayed a step ahead in walking the road with us. He represented GovAssist in his knowledge and kindness.... See more

Precise concerning information needed to renew passport. Received my passport 1 week ago, less than 1 month since I reordered it Beware, there are scams out there trying to collect info (Juan Z.fro... See more

Katren was very patient and helpful. Most likely, without her support, the whole process would have been much more difficult. She truly deserves 5 stars. However, I chose to give 3 stars because th... See more

A fast and effective service but not sure I needed it. Everything went well, and I received my passport quickly, but my wife renewed hers online at the State Department site and it was just as easy,... See more

The "person" on the phone must have been AI generated - yet it understood EXACTLY what I was saying. It gave me highly accurate instructions to complete my purchase and in an AI voice that I could c... See more

Initially, we hadn`t realized we´d opened a help page that guided us through the rather complicated visa application. The price for the assistance also seemed quite high. However, after Kais provided... See more

It's quite easy to fill out the application. There are some areas where you need to think carefully about the answers, because if you don't understand them, it's easy to make mistakes. They should sim... See more

This service experience was very pleasant. I got a response in an easy-to-understand, simple and quick way. I also clearly understood the information of the application progress, which fully matched t... See more

This people robbing money without doing anything. I have submitted my application online, same info, they just filled out and send to my mail address. This support can be done in County offi... See more

I do not understand why this organization is involved. Where is the money coming from to fund this company? If from the federal government, it would be better spent feeding the kids that are starvin... See more

This company is not associated with the U.S. Department of State or travel.state.gov. This is a third party company that charges you for the cost of filling out an application, will send in online app... See more

Hated the lack of communication for the first three weeks. Didn't like getting a message that my online application and photo had been accepted then after three weeks of silence getting a message th... See more

This company did an excellent job in obtaining a passport for me in minimal time. However, they do not make it clear that the cost they advertise is ONLY what you will pay the US Government. They... See more

Called several times with questions about how to submit pictures for passport. Always got a computer response that never answered my question. Stopped trying to use GovAssist LLC. Obtained new passpor... See more

GovAssist has to file my paperwork twice (unknown reason) and was writing ME emails asking if I had received my passport. They didn’t seem to know where the application was in process and made a snap... See more

While the staff were polite, my overall experience was frustrating. The process wasn’t as smooth as advertised, and communication didnt always feel consistent. I had to chase for updates, which mad... See more

Whatsapp support was perfect but the ESTA lead times for solving issues are too high. I had uploaded all information and received feedback at 4am. I solved issues by 6-7am and then again no response u... See more

Initially : Clear procedure, no bug, extremely quick procedure. Congratulations and thank's. JJF D Now, June 11th 2025 : considering the 97.99 USD claimed by Govassist, nearly five times the offici... See more

Misrepresented themselves.Severely impacted my schedule because of delays. No published address. No company phone number. Based out of Puerto Rico. 400+ similar reviews on the BBB website. DO NOT TR... See more

The service stinks. The official government site allows you to file electronic passport renewal, or post office, secretary state help you easily. These guys take an electronic form, charge you ex... See more

This a scam. I paid $148 and when I got to the post office to finalize my passport application I had to pay another $130. The money I sent to this organization is not recognized by the US Postal Servi... See more

Fredi Garcia assistance was amazing. Fast and efficient. I did not like the support email reply way. Very polluted, difficult to read and access sometimes.I did like Fredi assistance and attached docs... See more

I felt been scam by you guys. I paid $157 assuming that includes passport fees as per receipt statement. However I realized I still have to pay $160 dollars for true passport renewal fees. I have talk... See more

I have had passports my entire life and I have gotten them for my children. This is the single worst, slowest, non-responsive, inefficient method ever devised. There is no person-to-person contact, th... See more

Love how they lead off the comments with what went wrong this time? Everything! misleading site which I though was a legitimate govt website. paid for expedited service $100 US. I was told by border... See more

The process was very smooth handled via email with great support from Rey. The time at the embassy was also good. However, when I went to get the new VISA, the time was not respected and i had to ge... See more

We started with Luis Castañeda and finalized the works with Melissa Repuela... Luis made so many mistakes that he receives ZERO star from me... Whereas to Melissa Repuela I give FİVE star, sh... See more

I’m thrilled to share that my renewal process was absolutely fantastic! The email updates came through consistently, keeping me in the loop with all the important details. I was genuinely impressed by... See more

Your web site was not user friendly as the application entries were not populated in easily or did not “SUBMIT” when button activated. Lots of confusion if the passport photo was accepted by getting c... See more

Do Not Recommend! Expensive, controlling intermediary that ultimately did nothing when a problem arose. 1) You end up dealing with the State Department directly to handle the passport process (or... See more

Anna was truly amazing. Not only did she manage to get me an interview within a month she also had to change my application form several times as I remembered more travels. At all times Anna was... See more

I was assisted at every step of the process by Kyle Limbo. I received fully instruction of what to do by email . She called me twice: once as soon as I filled my visa application and today to check i... See more