Angling Direct Reviews 6,897

Had a pricing problem ordering online. Mailed customer services, Jason, and after some clarification was advised to call and place order on telephone. This worked well and problem sorted. Also a s... See more

Went to Angling Direct in Leamore Walsall staff were friendly and very helpful. Special mention to Kyle for helping and explaining different products and for getting us set up with what we needed and... See more

5 star service using angling direct’s warranty system. Contacted them regarding a spare part I was looking for from Drennan for a landing net handle I’d purchased from AD. Cameron from AD replied t... See more

Can only say good things about the 10+ separate transactions with Angling Direct. All items received were well packaged and delivered promptly by either DX or Royal Mail. Great prices and delivery cos... See more

Want fast service not a problem its when there's a problem thats when you see their true colours come out .it took me over a month to get a refund on a faulty item they sent out to me only to be char... See more

Placed an order for over £400 , yes it arrived promptly but the landing net arrived broken. I know that sounds impossible but it did! Now been waiting for weeks for replacement. If you email them you... See more

My order was incorrect on delivery but spoke to Lilli who worked to ensure all my issues were corrected. Nothing seemed to much and she was able to sort my issue on the day of writing this review. I v... See more

Ordered a pair of boots on Sunday, it took a couple of days for them to be dispatched but that worked in my favour as I changed my mind and emailed to ask if I could step-up a size. In the meantime I... See more

Had a first rate experience after contacting customer service re a problem with an order. There were some issues over stock availability and I dealt with Marianne, Nederlandse Klant adviseur/Dutch Cu... See more

A vote of thanks to Lee at the Swindon branch, for his helpful advice. I rang to try to find out who now has the fishing rights on a stretch of the Upper Thames where I used to fish over 60 yea... See more

Placed an order, paid with Pay PAL immediately. NO confirmation email recieved from Angling Direct. Left it 24 hours, still no order confirmation from AD. I contacted Angling Direct who just state... See more

Exceptional Service! On Monday 22ndSept I placed an order online.Realising I needed more items I phoned AD and spoke to Lindy who added the items to my order but said they would arrive separately... See more

Got told today by angling direct managers that my £1000 rods that never got delivered to me by dx is not t there problem they fulfilled there part !! So been given dx to contact direct so by looks of... See more

I ordered 2 reels from AD..48 hrs tracked delivery, and 1 arrived 5 working day,s later, thats 1. I then made 3 seperate calls and several emails to their customer service ALL of whom where incompete... See more

Order arrived, missing one item completely, another item the 2 tray Leeda tackle box arrived broken. Notified customer support got automated response and still waiting on the advisor to get in tou... See more

Now I know that huge big corporate tackle shops are killing the smaller ones and we still need to support the high street, but just want to say that the customer service i received from Kim was great.... See more

Went to Hindley store near Wigan. Received excellent service from Paul D Bought pair of Trakker. N3 HD.size 12 chest waders excellent quality fit perfect . When buy waders try them on first.i... See more

Ordered some pole sections and unfortuantaley the courier broke them in transit. Reported on the Friday at 14:00 and new sections delivered at 12:00 on the Monday. Big shout out to Customer s... See more

Just like Sarah 4dsys ago she posted ! I ordered a £1000 pounds worth of rods n dx sent a picture of my door while someone held the rods on the street I was not at home and my rods have gone and ang... See more

Order a rod and reel combo with some lures ect. The rod was discounted so a great deal! Unfortunately the rod was out of stock once ordered but I now have all the other items I bought for it, when I c... See more

I try to use tackle shops to keep them viable, however each time I go into Andling Direct in Washington Tyne and Wear I come away very annoyed and usually disappointed. Staff are always chewing the... See more

❌Awful company AVOID!!!!!❌ Ordered a daiwa ninja reel came in under 24hrs which is the only positive. Reel came incomplete unable to use with the reel handle screw missing (clearly someones been in th... See more

Order wasn't processed before the delivery due date. Rang to chase and was told "we're having problems filling some orders" but no actual reason for that. I can see from here that other people are... See more

I’ve been a customer of Angling direct for many years now but they have obviously changed something to do with their stock process as the last 3 times I have placed an order, at least 1 item is missin... See more

Ordered Preston feeder chair. Received but was missing parts. Contacting with Angling D and after few weeks received missing parts but not everything, still try get contact but from week not respo... See more

I ordered a Matrix XTR500 pole, cost £1600 and decided to use interest free credit. My application was approved, I paid my deposit and waited for my order to be delivered. It has never arrived, AD Cus... See more

Order placed on 6th of November. Marked as delivered on the 12th. Never received. Been on the phone to customer service 4 times with a 30 minute wait and even sent them an email. Terrible customer se... See more

I will not use this company again. My last few orders I have had to chase, if your lucky things will start to progress when you phone customer service. My last order was eight days ago I’ve not had an... See more

Will not be using angling direct again. Placed order, with priority shipping, through my AD account. This was July. The order was shipped 4th August. I STILL DONT HAVE MY COMPLETE ORDER. We have spoke... See more

Ordered nearly two weeks ago, twice the delivery has been out on the DX van and twice the driver has decided he can’t be bothered to deliver, why use DX? Today was allegedly a “redelivery attempt” n... See more

Absolutely disgusted with angling direct!! One set of fishing glasses ORDERED online over 6 weeks ago, 27th June 2025 STILL NOT RECEIVED, the amount of emails, fb posts I’ve sent is a joke!! IF... See more

Ordered a Shimano bait runner reel. Showing in stock and with 5 day delivery. 8 days later order still not processed. Contacted customer service who said item had to come from a different warehouse so... See more

This review is of their online experience. Lads at the shop in Ipswich are spot on. The same cannot be said regarding the customer service for Mail Order. If you raisie more than one point in any writ... See more

I ordered a gift from Angling Direct last Saturday 13 December 2025 and paid for Priority Delivery. The order has not arrived (19 December) despite 4 emails to Angling Direct and the delivery compa... See more

When things go well no doubt people will write a good review, but the true measure of a company is when things don't go well and how they pick up the batton once dropped. This company has zero c... See more

I ordered my items then nothing happened with no delivery day in sight. I had to get onto them all weekend until I came across an adviser named Sheila who looked at everything, got the answers needed... See more

Placed an order only for part of it to disappear with DX Freight. A week later the freight company have confirmed that they don't have this parcel and advise you to speak to Angling Direct. Emai... See more

Terrible customer service! Poor quality goods and lies. I bought 2 Nash reels and one was faulty and the instructions was for a completely different reel and I then discovered they are not made by... See more

Dealing with your C/S staff Jason James and Michael about my granddaughter’s Christmas present, order no. 520688650 placed on 25 November, all three have been helpful. All three lads have tried their... See more

I recently ordered a few items from AD, including a couple of packs of bait. Unfortunately, the bait bags split open during transit, spilling their contents into the main package. Some of the bait e... See more

Item saying delivered no item delivered, I have tried calling customer services over 20+ times since 11th December as soon as I get to number 1 it hits 30mins on the phone and I get cut off. I have em... See more

Writing on bhalf of uncle Friendly helpful staff wetter you are in one of their stores or on the phone I would rate them 10 out of 10 Only thing that let's them down and must be urgently reviewe... See more

Order number 520645504 I ordered a Diawa Nzon Keepnet as it was good deal, so I placed the order and paid. After numerous emails back and forth I have just received one stating the item is not... See more