While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior quality of the products, highlighting the excellent finish and accurate measurements. The ordering process is described as amazingly easy, with a user-friendly framing design tool available on the website. People appreciate the wide selection of frames and mounts, as well as the ability to order custom sizes to the millimeter. Consumers are also very satisfied with the delivery service, noting the fast production and dispatch times. The frames are well-packaged, ensuring they arrive in perfect condition. The customer service is also highly regarded, with reviewers mentioning prompt and professional assistance. Overall, people express strong satisfaction with the seamless service and high-quality products, making them highly recommend this company.

Based on these reviews

Rated 5 out of 5 stars

Outstanding service from Easyframe, the framing design tool on their website works so well—was the only framing service I could find that offers this. Helps so much to have a visual representation of... See more

Company replied

Rated 5 out of 5 stars

I've used Easy frame for several frames over the past year and felt I really should leave a review. Every order I've place has been delivered quickly, always excellent quality, accurate measurements a... See more

Company replied

Rated 5 out of 5 stars

Wanted to duplicate another frame we had, mailed easyframe, Rob provided link to layout. Used layout tool to finalise our layout 4 apertures and dimensions replicated exactly what we wanted. Frame arr... See more

Company replied

Rated 5 out of 5 stars

Really impressed: simple, no-frills interface which allows you to custom design the frame you want to your exact measurements with/without mount, etc. So straightforward when wanting to get multi... See more

Company replied

Rated 5 out of 5 stars

Fantastic service. Can’t speak highly enough of Nick at Easyframe. Patient, professional and prompt service with a bespoke framing job for 10inch vinyls. Good quality frames and mounts that are well... See more

Company replied

Rated 5 out of 5 stars

I am in the process of re-framing my Mother's embroideries that she has made over the past few decades. As the measurements of her pictures are not standard, it has been invaluable to be able to order... See more

Company replied

Rated 5 out of 5 stars

Great first transaction I wish I'd discovered easyframe before as it made the process of buying a custom frame so much less daunting than I expected. I was amazed by the amount of choice with fra... See more

Company replied

Rated 5 out of 5 stars

What a brilliant company! Ordered Sunday evening and arrived Wednesday morning. There is a good choice of frames and mounts. I feature I particularly like is how you can uploaded a photo of your work... See more

Company replied

Rated 5 out of 5 stars

Came across Easy Frame by chance! Was searching for a frame suitable for a medal display and Easy Frame popped up! Gave me more options than other suppliers at a competitive price! Got exactly what... See more

Company replied

Rated 5 out of 5 stars

I ordered two large bespoke size frames. They arrived very quickly, very well packed. Competitor sites had offered me the precise same spec product at more than twice the price, so I thought I was... See more

Company replied

Rated 5 out of 5 stars

Amazingly easy to order - Easyframe’s website allows you to upload a photo of your painting to see how it will look in a frame. The frames are made to very precise measurements. There are videos to ex... See more

Company replied

Rated 5 out of 5 stars

Mount arrived and was bent, due to the packaging having been bent despite warning notices stuck on the outside. Clearly the fault of the delivery company rather than Easyframe. Contacted Easyframe s... See more

Company replied

Rated 5 out of 5 stars

Fast delivery despite Christmas/New Year Holidays. Ordered 31 Dec, delivered 8 Jan. and it is perfect! If you need a custom sized picture frame - look no further than EasyFrame!

Company replied

Rated 5 out of 5 stars

I'm very pleased with the frame for my embroidery that I ordered from easyframe.co.uk. I loved the quality of the materials and the craftsmanship. The website is very convenient for making a choic... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Easyframe for about 6 years and they offer a reliable and quick service. The materials seem good quality and the frames last a good while without sagging or warping. I enjoy the proces... See more

Company replied

Rated 5 out of 5 stars

I would give this company more stars if I could. I have used them for several picture mounts, the service is excellent, the quality is excellent, well packed item, the website is very simple to... See more

Company replied

Rated 5 out of 5 stars

Two orders placed so far, one for a border which was dispatched quickly, well packaged and excellent quality. Second was for two frames and an additional border, again dispatched quickly, well pack... See more

Company replied

Rated 5 out of 5 stars

The experience was fast, efficient and accurate. My parcel arrived 3 days after ordering and I was so excited to open it. I had restored 2 Victorian seascape oil paintings and the frames that I chose... See more

Company replied

Rated 5 out of 5 stars

I work as an artist and was finding it extremely difficult to get a mount with a particular inner mount size. I came across the easyframe website and used their simple to use tool to get the exa... See more

Company replied

Rated 5 out of 5 stars

Everything was right about buying this frame. The pricing and options were clear on the web site, including exact and very clear information on measurements, including the card mount. The comms were... See more

Company replied

Rated 5 out of 5 stars

Love these frames that are made quickly and brilliantly. The website is really user friendly and the instructions easy in terms of what you have to measure and the frames choices that you can make. I... See more

Company replied

Rated 5 out of 5 stars

Easyframe are probably the most customer focused supplier I've dealt with for some time. They are a communicative company that want to ensure you get the product you need for your project. After a... See more

Company replied

Rated 1 out of 5 stars

I would highly recommend purchasing elsewhere. Product is not worth the money. It comes with perspex and not glass. The perspex is also scratched (no protective layer on the perspex). They also staple... See more

Company replied

Rated 5 out of 5 stars

Perfect! Ordered 4 frames with everything added, also a mount and 2 extra pieces of acrylic for other projects. Ordered on the Wednesday and i had it all delivered that Friday! unbelievable tur... See more

Company replied

Rated 5 out of 5 stars

Great all rounder! Website easy to navigate and makes it very easy to visualise what you are creating. I messed up my measurements a bit so Kerry contacted me the very next morning. We spoke on the ph... See more

Company replied

Rated 1 out of 5 stars

Absolute trash product. They don’t send everything you need and there’s nothing easy about securing a canvas into the frame. When you flag the issues with the product, they tell you to hunt down som... See more

Company replied

Rated 5 out of 5 stars

Second time we have ordered from Easyframe. Our experience was exactly the same as the first time. Great communication, fast delivery, quality product, competitive price. Excellent website which... See more

Company replied

Rated 5 out of 5 stars

My order was processed quickly, I was kept updated on every step of the process and it was delivered extremely fast and very well packaged with the mounts being of excellent quality. No issues at all... See more

Company replied

Rated 5 out of 5 stars

Ordered a Large ( 30 inch by 15 inch ) made to measure Frame which arrived safely today . Excellent packaging !!!! The Frame is Excellent Love it !!!!! Quality product and very Solid Very quic... See more

Company replied

Rated 5 out of 5 stars

Ive used easy frames for a number of orders now and each time they have been brilliant , quick delivery by DHL in very good packaging which ensures your frames arrive in perfect condition. The choice... See more

Company replied

Rated 1 out of 5 stars

Bought a frame and mount... the mount was incorrectly sized as evidenced by photos and a video. Communications with the customer service team were abrupt and ultimately did not lead to a resolution. W... See more

Company replied

Rated 5 out of 5 stars

I had an issue with my order but customer service responded incredibly quickly and sorted everything out for me. It's great if everything runs smoothly, but I'm always extra impressed if a company han... See more

Company replied

Rated 5 out of 5 stars

I love love love, Easyframes. I've used them a few times now, and I'm never disappointed. Great, easy to use website, plenty of choice, and lots of add-on options so you can get just what you need. Fa... See more

Company replied

Rated 5 out of 5 stars

Good quality, affordable and prompt delivery. Measuring for mount a bit fiddly as automatically adds mm to ensure overlap of picture and I didn't want pic in exact middle of frame. Would prefer exact... See more

Company replied

Rated 5 out of 5 stars

I have been using Easyframe for a number of years now. I regularly buy the canvas floating frames in various colours. They are fab quality, lovely range of colours and a great price. Always accurately... See more

Company replied

Rated 5 out of 5 stars

I have been using this company for over 8 years, and they never disappoint. I primarily order custom picture mounts and the delivery (although it's perhaps not the cheapest around) is always very spee... See more

Company replied

Rated 5 out of 5 stars

I ordered 4 frames for my son's graduation photos. Every aspect of the order was fulfilled to perfection - the frame and mounts are nicely made, it was all packaged well and delivered within 4 days. V... See more

Company replied

Rated 5 out of 5 stars

Wow what a brilliant company to deal with! 💯 happy! 🙂 From first checking their website, going through to choosing my picture frames, then the well packaged delivery. Everything was spot on, I'... See more

Company replied

Rated 5 out of 5 stars

Very pleased with the frame, mount and delivery, exactly what I wanted. Ordering through the website was straightforward and easy as sizes are automatically calculated from the dimensions you give of... See more

Company replied

Rated 5 out of 5 stars

Just received my custom-made picture frame with mount from EasyFrame, and it’s absolutely perfect for my pastel painting. Really impressed with the speed of delivery and the quality of the craftsmansh... See more

Company replied


Company details

  1. Picture framing shop

Written by the company

The UK's leading supplier of quality wood and aluminium picture frames. Easyframe - for all your picture framing requirements. Visit us online for our custom picture framing service. Based in Bedford, England.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First order.. super happy

Really happy with my first delivery. Carefully packaged. Super helpful on the phone as it was my first order. Great website and instructions. Thank you.

15 September 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Thanks so much, Suzanne! 😊 We’re thrilled your first order arrived safely and that the website and instructions helped. Glad the team could assist on the phone too. If you need anything on your next project, we’re here to help!

— Nick & the EasyFrame team

Rated 5 out of 5 stars

Great first transaction

Great first transaction

I wish I'd discovered easyframe before as it made the process of buying a custom frame so much less daunting than I expected. I was amazed by the amount of choice with frames and mounts, and it was good to visualise the custom mounts and frames, too.

I didn't need anything too fancy, but it gave me confidence to buy two non-standard sized prints which are now mounted and framed with a splash of colour. And I was pleasantly surprised with the price, service, packaging and delivery

29 August 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Hi Patrick — thank you so much for the glowing 5⭐ review!

We’re thrilled you found the custom process straightforward and the visualiser helpful, especially for those non-standard sizes. Love that you added a splash of colour with the mount, too! It’s great to hear the price, service, packaging and delivery all hit the mark.

If you fancy, we’d love to see the finished pieces in situ—feel free to tag us on Instagram @easyframe_uk. And if you ever need advice on future projects, our team is always here to help.

Thanks again for choosing EasyFrame!
— Nick & the EasyFrame Team

Rated 5 out of 5 stars

Exceptional product and service

Wanted to duplicate another frame we had, mailed easyframe, Rob provided link to layout. Used layout tool to finalise our layout 4 apertures and dimensions replicated exactly what we wanted. Frame arrived well packaged. Very pleased with final product and service. Easy to use. Will certainly use again, Thank you.

5 September 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Thanks so much, Erica! 🙌
Delighted we could match your existing frame exactly. I’ll pass your kind words on to Rob—great to hear the layout link and our aperture tool made it easy, and that the packaging did its job.

If you ever want to tweak a design or try something new, just drop us a note—we’re always happy to help. And if you share a photo of the finished piece, we’d love to see it!

Thanks again for choosing EasyFrame—look forward to framing for you again soon.
— Nick & the EasyFrame team

Rated 5 out of 5 stars

I am so impressed with the custom-made…

I am so impressed with the custom-made frames from easyframe. They are gorgeous! The delivery and dispatch were swift and without any issues and the frames were packaged well for protection. Overall, great service and product! Thank you!

3 September 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Hi Cosmina,

Thank you so much for your lovely review! I’m delighted to hear that you’re impressed with your custom-made frames and that everything arrived safely and quickly. We take real pride in both the craftsmanship and the care we put into packaging, so it’s great to know it made a difference.

Really appreciate your support and I hope we can frame more of your artwork in the future!

Best wishes,
Nick @ EasyFrame

Rated 5 out of 5 stars

Very happy Artist

Spoke to Kerry who was very helpful. Explained how to complete my order which was for 4 very large floating frames. 100cm x 100cm . The quote was very reasonable and I received my order in less than a week. All 4 frames are perfect and delivered by a very nice chap from DLR. now checked my frames they all fit and they look fantastic! As an artist framing is very important, costly and an integral component to the finish work. I couldn’t be happier. Thank you!

3 September 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Thank you so much for your lovely review! We’re delighted to hear that Kerry was able to guide you through the process and that your floating frames arrived quickly and in perfect condition. It means a lot to us knowing how important framing is to the finish of your artwork, and we’re thrilled you’re so pleased with the result. We’ll be sure to pass your kind words on to Kerry and the delivery team too. We really appreciate your support and look forward to helping you again in the future.

— Nick & the EasyFrame Team

Rated 4 out of 5 stars

Had an issue with my order but customer…

Had an issue with my order but customer service was very helpful of resolving the matter. Customer service was outstanding and so does the frame in the end, and for that reason I will be returning customer.

3 September 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Hi,

Thank you for your feedback. I’m really pleased we could get everything resolved for you and that you’re happy with the frame in the end. Our customer service team always aims to go the extra mile, so it’s great to hear their efforts made a difference.

We truly appreciate your support and look forward to welcoming you back again!

Best wishes,
Nick @ EasyFrame

Rated 1 out of 5 stars

Why don't they include actual diagrams…

Why don't they include actual diagrams so you don't get measurements wrong. Incredibly frustrating.

1 September 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Annon,

Thank you for your feedback. I’m not sure which order this relates to, but I wanted to reassure you that we do provide detailed measuring instructions in our Help section, to help avoid any mistakes:
https://www.easyframe.co.uk/measuring-advice

We also have numerous explainer videos to help measure your artwork and order online, with these being a small selection:

How To... Measure an Art Print with a Border:
https://www.easyframe.co.uk/NewsArticle/Measuring-Art-Prints
How To... Measure A Photo Or Print:
https://www.easyframe.co.uk/NewsArticle/Meaasuring-Photos
How To.. Order Picture Frames and Mounts:
https://www.easyframe.co.uk/NewsArticle/ordering-picture-frames-online

Loads more measuring, ordering and fitting videos are available here: https://www.easyframe.co.uk/NewsArticles/howtovideos

If you’d like to get in touch with us directly then please do. Apologies if you’ve reached out already.

— Nick & the EasyFrame Team

Rated 5 out of 5 stars

Great customer service.

I had an issue with my order but customer service responded incredibly quickly and sorted everything out for me. It's great if everything runs smoothly, but I'm always extra impressed if a company handles complaints well. The frames are great quality and arrived very quickly, you can feel confident ordering from here.

29 August 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Thank you for taking the time to share your experience. We’re sorry you encountered an issue with your order but pleased we could resolve it quickly for you. It’s great to hear that you’re happy with the quality of your frames and the speed of delivery. Your confidence in ordering with EasyFrame means a lot, and we truly appreciate your support.

Nick & The EasyFrame Team

Rated 5 out of 5 stars

Great products and service

I've been using Easyframe for many years now, the quality of products and competitive pricing has always been excellent. Easy to use website and speedy delivery.

29 August 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Hi Craig, thank you for your loyal support over the years and for the great feedback. We’re delighted to hear you rate EasyFrame’s product quality, pricing, website and delivery so highly. If there’s ever anything we can help with on your next project, we’re here for you.

– The EasyFrame Team

Rated 1 out of 5 stars

Purchase elsewhere, don't waste money

I would highly recommend purchasing elsewhere. Product is not worth the money. It comes with perspex and not glass. The perspex is also scratched (no protective layer on the perspex). They also staple the perspex in place, leaving very little functionality. Overall definitely not worth the money. I'd highly recommend shopping around.

16 August 2025
Unprompted review
Easyframe logo

Reply from Easyframe

We sincerely apologise for your dissatisfaction with this product.
The box frame was purchased with Clear Acrylic Glazing detailed as the glazing option. During installation, the protective film must be removed from the glazing, as it cannot be removed once the frame spacers are glued in place. However, it is certainly not acceptable for the glazing to be delivered with scratches.

Regrettably, we have not received any prior communication from you regarding the scratched acrylic, which has prevented us from addressing the matter. Should you wish to contact us directly via email, we would be more than willing to discuss how we might resolve this issue to your satisfaction.

Rated 5 out of 5 stars

Quick, reliable, good quality.

I’ve been using Easyframe for about 6 years and they offer a reliable and quick service. The materials seem good quality and the frames last a good while without sagging or warping. I enjoy the process of ordering too, especially being able to upload a photo of the piece so I can see a mock-up of how it will look when it’s all put together.

16 August 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Hi Ciaran, thank you for sharing such thoughtful feedback and for trusting EasyFrame over the past 6 years. We’re so pleased to hear that you value the quality and durability of our frames, as well as the ordering process and mock-up tool. It’s great to know they’ve made your experience enjoyable and reliable. We really appreciate your continued support.

Regards

Nick

Rated 5 out of 5 stars

Excellent Service!

Came across Easy Frame by chance! Was searching for a frame suitable for a medal display and Easy Frame popped up! Gave me more options than other suppliers at a competitive price! Got exactly what was needed for the project and the results are fantastic. Also, I had a query prior to ordering which was swiftly answered, prompting me to place my order. Ordered on Sunday, delivered by Thursday, well packaged, no problems. Highly recommend!

14 August 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Hi Doris, thank you for your wonderful review. We’re delighted you found EasyFrame and that we could provide the right options for your medal display at a competitive price. It’s great to hear our team were able to answer your query quickly and that your order arrived safely and on time. We’re so pleased you’re happy with the results and truly appreciate your recommendation.

– The EasyFrame Team

Rated 5 out of 5 stars

Brilliant Service

They went above and beyond to help me get the outcome I needed framing a small painting to be entered into an exhibition. So helpful.
And the frame arrived really quickly.
Highly recommended.

11 August 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Hi Juli, thank you for your lovely feedback. We’re so pleased we could help you get everything ready for your exhibition and that the frame arrived quickly. Supporting artists with their projects is always a pleasure, and we wish you every success with your painting.

– The EasyFrame Team

Rated 5 out of 5 stars

I am so pleased with the frame that I…

I am so pleased with the frame that I received. The quality is great, this was excellent value for money. Many thanks for your great work!

22 July 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Hi Helen, thank you for your kind words. We’re delighted to hear you’re so pleased with your frame and that you found it great value for money. Your feedback means a lot to us and we really appreciate your support.

– The EasyFrame Team

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant! Incredibly fast from order to arrival for custom made products. The frames are perfect, exactly as ordered. Couldn’t be happier.

9 July 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Hi Meg,

Thank you so much for the fantastic review! We’re thrilled to hear you’re so happy with your frames and the speedy service. It means a lot to know everything was just as you ordered.

Thanks again for choosing us – we really appreciate it!

Best wishes,
The EasyFrame Team

Rated 5 out of 5 stars

Excellent!

Excellent! This was my first order - Fast turnaround - ordered 08/07 & received 10/07 - good quality, simple, black tray frames = just perfect! - I’m very pleased & am sure I’ll order in future. Well packaged too. Thank you : )

10 July 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Hi,

Thank you for the lovely review! We’re so pleased your first order with us was a great experience – fast turnaround, perfect frames, and well packaged too!

We really appreciate your kind words and look forward to helping you again in the future.

All the best,
Nick

Rated 5 out of 5 stars

Lots of frames to choose from and so…

Lots of frames to choose from and so easy to order. Super quick delivery too. Kept informed throughout the whole process from order to delivery.
We are really pleased with the frame the canvas looks amazing in it's new frame. Thank you

10 July 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Hi Sheila,

Thank you for the lovely feedback! We’re so glad you found the ordering process easy and appreciated the quick delivery and updates along the way. Even better to hear that your canvas looks amazing in its new frame!

Thanks again for choosing us – we really appreciate it.

Best wishes,
Nick

Rated 5 out of 5 stars

Fantastic

Fantastic, just what I wanted… the frame was so well packed which really surprised me… I thought I had bought the wrong size lol then when I opened it I realised it was the packaging.. such quick service and very good quality.. thankyou

9 July 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Hi Wendy,

Thank you for the fantastic review! We’re so glad the frame was exactly what you wanted – and yes, we do take our packaging seriously! 😄

Delighted to hear you were happy with the quality and speed of service too. Thanks again for choosing us!

All the best,
The EasyFrame Team

Rated 5 out of 5 stars

Two orders so far, very pleased

Two orders placed so far, one for a border which was dispatched quickly, well packaged and excellent quality.
Second was for two frames and an additional border, again dispatched quickly, well packaged and excellent quality.
The website is easy to use and only allows you to enter sizes of borders they can supply, unlike a previous company I used.
Good value for money and I will be using easyframe again. Highly recommended.

27 June 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Thank you so much for your kind words and for placing not just one but two orders with us!

We’re really pleased to hear that everything arrived quickly, well packaged, and to your satisfaction. It’s great to know that you found our website easy to use and the sizing options clear—that’s exactly what we aim for.

Your recommendation means a lot to us, and we look forward to helping you with more framing projects in the future.

Thanks again for choosing EasyFrame!

Nick

Rated 5 out of 5 stars

Very pleased with the frame

Very pleased with the frame, mount and delivery, exactly what I wanted. Ordering through the website was straightforward and easy as sizes are automatically calculated from the dimensions you give of the artwork. Delivery was on time and very well wrapped. Thank you 😊 I will definitely recommend.

25 June 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Hi Ro,

Thank you for the lovely review!

We’re so pleased to hear that you were happy with your frame, mount, and delivery – and that the ordering process was straightforward. It’s great to know that the automatic size calculations helped make things easier for you.

We really appreciate your recommendation and hope to help you again in the future.

Thanks again from all of us at EasyFrame 😊
– The EasyFrame Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look