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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Consumers express widespread dissatisfaction with the company's products, citing concerns about their substandard quality and significant discrepancies from advertised descriptions. People report that the items they received often look and feel cheap, with issues such as chemical smells, visible marks, and poor-quality materials being frequently mentioned. Additionally, many customers have voiced frustration regarding order fulfillment and delivery. Reviewers report extended shipping times, with products often arriving much later than expected, sometimes even after significant delays. Consumers also report challenges with the return and refund processes, including difficulties in getting responses from customer service and encountering obstacles when attempting to return items.

Based on these reviews

Rated 1 out of 5 stars

I've been emailing them since last year regarding a defective bag product where the dye from a red bag I ordered completely rubbed off on a white bag I ordered in the same style. They never responded... See more

Rated 1 out of 5 stars

Please don’t order from them. Ordered off the back of a TikTok advert. Item came, terrible quality and absolutely nothing like the item advertised. Asked for a return and got information from Edyisa t... See more

Rated 1 out of 5 stars

Ordered a suede jacket... arrived much later than the estimated date. This resulted in not being there for Christmas as it shipped from China.... not from within the UK as was implied by the website... See more

Rated 1 out of 5 stars

L'ordine effettuato il 6 aprile dopo un mese non è stato consegnato correttamente. Non è mai arrivato al mio indirizzo. Ho scritto molte mail senza risposta. Pessimo servizio. The order placed on A... See more

Rated 4 out of 5 stars

Took really long to arrive and not great updates on where your parcel is but a really lovely and unique product that is great quality.

Rated 3 out of 5 stars

i ordered the viral shirt- after reading some reviews i thought it seemed sketchy, but got a text from Lindsay at the company offering me a discount code after going back and forth deciding to order o... See more

Rated 1 out of 5 stars

I returned the Medium Everyday Bag due to size and quality issue. The Edyisa customer service (help email address) replied on the return address. I spent my own money to ship the bag back to China. 5... See more

Rated 1 out of 5 stars

Whatever you do, don't fall into their fake marketing. I never received my product, made a dispute with my bank and they clearly forged documentation. I also reached out multiple times and received no... See more

Rated 1 out of 5 stars

Poor quality item delivered which I returned. After chasing where my refund is I have been told that as I have chased this up 1 month after my return delivery a refund is not possible. So I am being... See more

Rated 1 out of 5 stars

I ordered a top in April and received a purchasing and shipping confirmation, but my order never arrived in Germany. After countless emails asking if they could assist me in checking where my order... See more

Rated 1 out of 5 stars

Only given 1 star as no option to leave 0 star!!! Brought a pair of suede boots, turned up with glue on the front, poor quality, so cheaply made. They said I must pay return delivery to China £40, the... See more

Rated 1 out of 5 stars

I ordered these shoes and am very DISAPPOINTED with the quality. The material has a strong CHMICAL smell, and the shoes are extremely lightweight, which raises serious doubts for me about whether they... See more

Rated 1 out of 5 stars

Ordered my item at the start of may for my birthday it’s not the 29th may and it still hasn’t arrived I’ve messaged them twice with no responsive and my tracking location keeps changing from differe... See more

Rated 1 out of 5 stars

I ordered a jacket back in November and decided it was best to return the jacket. This took place in December. It has been a long returns process which is understandable as it’s going back to China.... See more

Rated 1 out of 5 stars

Bought on line in 15th of November 2025. Items received on 26th of December 2025 directly from china!!! Quality is very very very bad. But too late to return and seriously after 1 month waiting for... See more

Rated 1 out of 5 stars

I also fell into the trap of this scammy company. Says UK-based but clearly not. I placed an order 10 days ago and don't even have a confirmation that it has shipped. Should have looked at these rev... See more

Rated 1 out of 5 stars

Do not purchase from this company! I wish I could give 0 stars. Item arrived damaged and was asked to return to a fake address in china. Company stopped replying to emails 6 months ago. Contact... See more

Rated 1 out of 5 stars

It's a scam! Do not order! What a joke. Ordered £90 boots arrived cheap, tacky glue all over the sides. Worth max £10 if that💩 and returning process is another nightmare! Sending back to China for £3... See more

Rated 1 out of 5 stars

Frauds! This is scam over wide web! They take money for DHL service, but they send goods with other services. Delivery take 1 month from China, nothing said about this in web. Shoes hard bad low c... See more

Rated 1 out of 5 stars

DO NOT BUY FROM THIS WEBSITE ITEM WAS DESCRIBED AS LEATHER - TOOK NEARLY A MONTH TO ARRIVE FROM CHINA - CHEAP PLASTIC AND NOTHING LIKE DESCRIPTION. RETURNS ARE NOT EASY - YOU HAVE TO RETURN... See more

Rated 1 out of 5 stars

SCAM ALERT! Do not buy from this company. The products do not match their advertisement and when you try to return they make it so difficult. Their items are from China so to make a return it can co... See more

Rated 1 out of 5 stars

My mum bought me a pair of brown suede boots from this company for Christmas. She didn’t receive any order confirmation, shipping details, or updates at all, and the boots didn’t arrive in time... See more

Rated 1 out of 5 stars

Scammers!!! That’s all I can say about this “company”. Very poor quality products that look and smell cheap, nothing like advertised. Promised a shipping fee refund but stopped replying to emails and... See more

Rated 1 out of 5 stars

It's a scam! I bought some boots on December 8th for almost €150 and they never arrived!!! Una truffa!! Ho comprato dei stivali l’8 dicembre quasi a 150€ e mai arrivati!!! Non comprate!!

Rated 1 out of 5 stars

I ordered a top, it was broken as soon as I opened it. Luckily it was only the strap having come off so it meant I could sew it back. But the customer service team said they’d ship me another one and... See more

Rated 1 out of 5 stars

Terrible. They have this super nice website and say they are UK based but the products clearly are made and shipped from China. Also they say “suede” but quality of the boots is horribly low and the... See more

Rated 1 out of 5 stars

scam, didnt even come and their page for emails doesn’t even work - got bank involved so was sorted but they’re such scammers

Rated 1 out of 5 stars

Consumer warning This company appears under multiple different names / spellings (e.g. “edyisa” and variations), making the responsible legal entity unclear. Order confirmation reference... See more

Rated 1 out of 5 stars

This company is a joke! They never delivered my order and there is a huge gap in the tracking process that proves that. But they say they have proof of delivery and refuse a refund!

Rated 1 out of 5 stars

I wish I could put zero !! DO NOT BUY FROM THIS COMPANY. IT IS A SCAM. I bought boots for $180 and I even received a text that they were delivered and I have no boots but they got my money. Unreal!... See more

Rated 1 out of 5 stars

Real rating is 0 but won’t let you do that Absolute SCAM of a company. All looks great on the website. Completely FAKE and products are nothing like it. Say refunds are no problem and on the w... See more

Rated 1 out of 5 stars

Don’t order from this site. I purchased shoes. Indicated it was delivered but I never the got delivery. There is no phone to contact. I sent email and never got the reply. So sad

Rated 1 out of 5 stars

no updates after a week after order, DO NOT ORDER THUS BRAND IS A SCAM ONLY SENDS TO INFLUENCERS AND TAKES UR MONEY

Rated 1 out of 5 stars

ordered a top that took ages to come, when it eventually arrived it was too small and I am currently being ignored in my requests for a return

Rated 1 out of 5 stars

Do not buy from this company. I have sent a bag to address it came from, but it came back to me... Very slow comunication. Goods are from Ali Express, low quality. Some kind of fake company with... See more

Rated 1 out of 5 stars

WARNING! I ordered a bag from this website and its shipped from China - it took over 3 weeks to arrive (so missed Xmas) when I went to return it - you have to return it to China! and it cost £29!!!... See more

Rated 1 out of 5 stars

I tried to return an item and there is no way of returning it , no place to ship to , I have emailed and Instagram DMed and no one even got back to me . The item doesn’t even fit . Such bad service

Rated 1 out of 5 stars

Would give 0 Complete scammers. I hope people think to check reviews before ordering

Rated 1 out of 5 stars

They don’t respond to emails. I never received my product. This website IS A SCAM. Please do not be like my mom and buy something from this website.

Rated 1 out of 5 stars

i ordered a top from here which took a month to be delivered.. i also ordered some boots which the heel snapped in the first hours of wearing them :(


1.3

Bad

TrustScore 1.5 out of 5

118 reviews

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Rated 1 out of 5 stars

Would give 0

Would give 0
Complete scammers. I hope people think to check reviews before ordering

21 November 2025
Unprompted review
Rated 1 out of 5 stars

I also fell into the trap of this…

I also fell into the trap of this scammy company. Says UK-based but clearly not. I placed an order 10 days ago and don't even have a confirmation that it has shipped.
Should have looked at these reviews before ordering rather than the fake reviews on their website!

10 November 2025
Unprompted review
Rated 1 out of 5 stars

I wish I could put zero !

I wish I could put zero !! DO NOT BUY FROM THIS COMPANY. IT IS A SCAM. I bought boots for $180 and I even received a text that they were delivered and I have no boots but they got my money. Unreal!! I have just posted my reviews all over their Instagram to hopefully notify others.

18 November 2025
Unprompted review
Rated 1 out of 5 stars

Scam Company

Whatever you do, don't fall into their fake marketing. I never received my product, made a dispute with my bank and they clearly forged documentation. I also reached out multiple times and received no response from them. I am highly disappointed.

14 August 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS WEBSITE

DO NOT BUY FROM THIS WEBSITE

ITEM WAS DESCRIBED AS LEATHER - TOOK NEARLY A MONTH TO ARRIVE FROM CHINA - CHEAP PLASTIC AND NOTHING LIKE DESCRIPTION.

RETURNS ARE NOT EASY - YOU HAVE TO RETURN BACK TO CHINA AT YOUR OWN COST

COMPANY STOP RESPONDING TO EMAILS

AVOID AT ALL COSTS

5 November 2025
Unprompted review
Rated 1 out of 5 stars

This company is an absolute joke

This company is an absolute joke! I have returned an item that didn’t fit and they are refusing to give me a refund because I didn’t keep the tracking number so somehow they can’t check if they received my refund? I had to pay extra to send the parcel back to China because their returns base in London was closed! Do not buy from this company…or I wouldn’t even call it that.

31 October 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company. I have sent a bag to address it came from, but it came back to me...
Very slow comunication.
Goods are from Ali Express, low quality.
Some kind of fake company with fake goods.
Be carefull.

24 September 2025
Unprompted review
Rated 1 out of 5 stars

This company is a joke

This company is a joke! They never delivered my order and there is a huge gap in the tracking process that proves that. But they say they have proof of delivery and refuse a refund!

10 September 2025
Unprompted review
Rated 1 out of 5 stars

No customer service - lie

I ordered a top, it was broken as soon as I opened it. Luckily it was only the strap having come off so it meant I could sew it back. But the customer service team said they’d ship me another one and that it was on its way…. It’s now 3 months later and nothing has arrived so they lied. I really don’t recommend this company as if you need a refund or an exchange product I doubt they’ll continue replying to you. Scam!!!

19 September 2025
Unprompted review
Rated 1 out of 5 stars

Returns Nightmare!

I returned the Medium Everyday Bag due to size and quality issue. The Edyisa customer service (help email address) replied on the return address. I spent my own money to ship the bag back to China. 5 months after it was returned back to me citing the address was not correct by Australia post based on the address given to me by customer service. I sent back the parcel return details to Edyisa Customer Service, but they just ignored me. These people should not be trusted in following their own Return Terms and Condition! Beware! Take your business elsewhere where!

9 November 2024
Unprompted review
Rated 1 out of 5 stars

Do not buy here!

Do not buy here! Scammers.

Never received my money back, sent 5 emails, tried to call; nothing.

Also very poor quality.

8 April 2025
Unprompted review
Rated 1 out of 5 stars

Do not order from if you don’t want your money back

I ordered a jacket back in November and decided it was best to return the jacket. This took place in December. It has been a long returns process which is understandable as it’s going back to China. However, after checking the delivery tracker, it was returned to Edyisa in May and I still await a response on where my refund is?

31 May 2025
Unprompted review
Rated 1 out of 5 stars

Don't order from this brand


I ordered a top in April and received a purchasing and shipping confirmation, but my order never arrived in Germany. After countless emails asking if they could assist me in checking where my order was, I received one email informing me they would get back to me in 24 hours, which they never did.
Thanks to PayPal, I received my money back. Be aware - don’t buy anything from this company! I had a very bad experience with them!

16 June 2025
Unprompted review
Rated 1 out of 5 stars

Pessimo

L'ordine effettuato il 6 aprile dopo un mese non è stato consegnato correttamente. Non è mai arrivato al mio indirizzo. Ho scritto molte mail senza risposta. Pessimo servizio.

The order placed on April 6 after a month was not delivered correctly. It never arrived at my address. I wrote many emails without response. Terrible service.

29 April 2025
Unprompted review
Rated 4 out of 5 stars

Worth the wait

Took really long to arrive and not great updates on where your parcel is but a really lovely and unique product that is great quality.

30 May 2025
Unprompted review
Rated 1 out of 5 stars

Awful delivery

Ordered my item at the start of may for my birthday it’s not the 29th may and it still hasn’t arrived
I’ve messaged them twice with no responsive and my tracking location keeps changing from different places in the us
If you want something delivered quickly shein is quicker!!

29 May 2025
Unprompted review

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