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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Consumers express widespread dissatisfaction with the company's products, citing concerns about their substandard quality and significant discrepancies from advertised descriptions. People report that the items they received often look and feel cheap, with issues such as chemical smells, visible marks, and poor-quality materials being frequently mentioned. Additionally, many customers have voiced frustration regarding order fulfillment and delivery. Reviewers report extended shipping times, with products often arriving much later than expected, sometimes even after significant delays. Consumers also report challenges with the return and refund processes, including difficulties in getting responses from customer service and encountering obstacles when attempting to return items.

Based on these reviews

Rated 1 out of 5 stars

I've been emailing them since last year regarding a defective bag product where the dye from a red bag I ordered completely rubbed off on a white bag I ordered in the same style. They never responded... See more

Rated 1 out of 5 stars

Please don’t order from them. Ordered off the back of a TikTok advert. Item came, terrible quality and absolutely nothing like the item advertised. Asked for a return and got information from Edyisa t... See more

Rated 1 out of 5 stars

Ordered a suede jacket... arrived much later than the estimated date. This resulted in not being there for Christmas as it shipped from China.... not from within the UK as was implied by the website... See more

Rated 1 out of 5 stars

L'ordine effettuato il 6 aprile dopo un mese non è stato consegnato correttamente. Non è mai arrivato al mio indirizzo. Ho scritto molte mail senza risposta. Pessimo servizio. The order placed on A... See more

Rated 4 out of 5 stars

Took really long to arrive and not great updates on where your parcel is but a really lovely and unique product that is great quality.

Rated 3 out of 5 stars

i ordered the viral shirt- after reading some reviews i thought it seemed sketchy, but got a text from Lindsay at the company offering me a discount code after going back and forth deciding to order o... See more

Rated 1 out of 5 stars

I returned the Medium Everyday Bag due to size and quality issue. The Edyisa customer service (help email address) replied on the return address. I spent my own money to ship the bag back to China. 5... See more

Rated 1 out of 5 stars

Whatever you do, don't fall into their fake marketing. I never received my product, made a dispute with my bank and they clearly forged documentation. I also reached out multiple times and received no... See more

Rated 1 out of 5 stars

Poor quality item delivered which I returned. After chasing where my refund is I have been told that as I have chased this up 1 month after my return delivery a refund is not possible. So I am being... See more

Rated 1 out of 5 stars

I ordered a top in April and received a purchasing and shipping confirmation, but my order never arrived in Germany. After countless emails asking if they could assist me in checking where my order... See more

Rated 1 out of 5 stars

Only given 1 star as no option to leave 0 star!!! Brought a pair of suede boots, turned up with glue on the front, poor quality, so cheaply made. They said I must pay return delivery to China £40, the... See more

Rated 1 out of 5 stars

I ordered these shoes and am very DISAPPOINTED with the quality. The material has a strong CHMICAL smell, and the shoes are extremely lightweight, which raises serious doubts for me about whether they... See more

Rated 1 out of 5 stars

Ordered my item at the start of may for my birthday it’s not the 29th may and it still hasn’t arrived I’ve messaged them twice with no responsive and my tracking location keeps changing from differe... See more

Rated 1 out of 5 stars

I ordered a jacket back in November and decided it was best to return the jacket. This took place in December. It has been a long returns process which is understandable as it’s going back to China.... See more

Rated 1 out of 5 stars

Bought on line in 15th of November 2025. Items received on 26th of December 2025 directly from china!!! Quality is very very very bad. But too late to return and seriously after 1 month waiting for... See more

Rated 1 out of 5 stars

I also fell into the trap of this scammy company. Says UK-based but clearly not. I placed an order 10 days ago and don't even have a confirmation that it has shipped. Should have looked at these rev... See more

Rated 1 out of 5 stars

Do not purchase from this company! I wish I could give 0 stars. Item arrived damaged and was asked to return to a fake address in china. Company stopped replying to emails 6 months ago. Contact... See more

Rated 1 out of 5 stars

It's a scam! Do not order! What a joke. Ordered £90 boots arrived cheap, tacky glue all over the sides. Worth max £10 if that💩 and returning process is another nightmare! Sending back to China for £3... See more

Rated 1 out of 5 stars

Frauds! This is scam over wide web! They take money for DHL service, but they send goods with other services. Delivery take 1 month from China, nothing said about this in web. Shoes hard bad low c... See more

Rated 1 out of 5 stars

DO NOT BUY FROM THIS WEBSITE ITEM WAS DESCRIBED AS LEATHER - TOOK NEARLY A MONTH TO ARRIVE FROM CHINA - CHEAP PLASTIC AND NOTHING LIKE DESCRIPTION. RETURNS ARE NOT EASY - YOU HAVE TO RETURN... See more

Rated 1 out of 5 stars

SCAM ALERT! Do not buy from this company. The products do not match their advertisement and when you try to return they make it so difficult. Their items are from China so to make a return it can co... See more

Rated 1 out of 5 stars

My mum bought me a pair of brown suede boots from this company for Christmas. She didn’t receive any order confirmation, shipping details, or updates at all, and the boots didn’t arrive in time... See more

Rated 1 out of 5 stars

Scammers!!! That’s all I can say about this “company”. Very poor quality products that look and smell cheap, nothing like advertised. Promised a shipping fee refund but stopped replying to emails and... See more

Rated 1 out of 5 stars

It's a scam! I bought some boots on December 8th for almost €150 and they never arrived!!! Una truffa!! Ho comprato dei stivali l’8 dicembre quasi a 150€ e mai arrivati!!! Non comprate!!

Rated 1 out of 5 stars

I ordered a top, it was broken as soon as I opened it. Luckily it was only the strap having come off so it meant I could sew it back. But the customer service team said they’d ship me another one and... See more

Rated 1 out of 5 stars

Terrible. They have this super nice website and say they are UK based but the products clearly are made and shipped from China. Also they say “suede” but quality of the boots is horribly low and the... See more

Rated 1 out of 5 stars

scam, didnt even come and their page for emails doesn’t even work - got bank involved so was sorted but they’re such scammers

Rated 1 out of 5 stars

Consumer warning This company appears under multiple different names / spellings (e.g. “edyisa” and variations), making the responsible legal entity unclear. Order confirmation reference... See more

Rated 1 out of 5 stars

This company is a joke! They never delivered my order and there is a huge gap in the tracking process that proves that. But they say they have proof of delivery and refuse a refund!

Rated 1 out of 5 stars

I wish I could put zero !! DO NOT BUY FROM THIS COMPANY. IT IS A SCAM. I bought boots for $180 and I even received a text that they were delivered and I have no boots but they got my money. Unreal!... See more

Rated 1 out of 5 stars

Real rating is 0 but won’t let you do that Absolute SCAM of a company. All looks great on the website. Completely FAKE and products are nothing like it. Say refunds are no problem and on the w... See more

Rated 1 out of 5 stars

Don’t order from this site. I purchased shoes. Indicated it was delivered but I never the got delivery. There is no phone to contact. I sent email and never got the reply. So sad

Rated 1 out of 5 stars

no updates after a week after order, DO NOT ORDER THUS BRAND IS A SCAM ONLY SENDS TO INFLUENCERS AND TAKES UR MONEY

Rated 1 out of 5 stars

ordered a top that took ages to come, when it eventually arrived it was too small and I am currently being ignored in my requests for a return

Rated 1 out of 5 stars

Do not buy from this company. I have sent a bag to address it came from, but it came back to me... Very slow comunication. Goods are from Ali Express, low quality. Some kind of fake company with... See more

Rated 1 out of 5 stars

WARNING! I ordered a bag from this website and its shipped from China - it took over 3 weeks to arrive (so missed Xmas) when I went to return it - you have to return it to China! and it cost £29!!!... See more

Rated 1 out of 5 stars

I tried to return an item and there is no way of returning it , no place to ship to , I have emailed and Instagram DMed and no one even got back to me . The item doesn’t even fit . Such bad service

Rated 1 out of 5 stars

Would give 0 Complete scammers. I hope people think to check reviews before ordering

Rated 1 out of 5 stars

They don’t respond to emails. I never received my product. This website IS A SCAM. Please do not be like my mom and buy something from this website.

Rated 1 out of 5 stars

i ordered a top from here which took a month to be delivered.. i also ordered some boots which the heel snapped in the first hours of wearing them :(


1.3

Bad

TrustScore 1.5 out of 5

118 reviews

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Rated 3 out of 5 stars

i ordered the viral shirt- after…

i ordered the viral shirt- after reading some reviews i thought it seemed sketchy, but got a text from Lindsay at the company offering me a discount code after going back and forth deciding to order or not. it came and it’s very cute, quality is meh i feel like the straps will break soon and i’ll have to take the shirt to a tailor within a few wears. it’s cute so i won’t return it, but i saw it was shipping from China, then i guess the tracking link glitched because it was in Germany yesterday and then delivered today in America. sketchy but it came and it’s cute so i can’t really complain.

28 May 2025
Unprompted review
Rated 1 out of 5 stars

Terrible product and a scam!

I've been emailing them since last year regarding a defective bag product where the dye from a red bag I ordered completely rubbed off on a white bag I ordered in the same style. They never responded after multiple emails so I wrote a bad review and suddenly, I received a response. That was April and I have written them back 2x with no response where I provided pictures of the defect. DO NOT purchase from this store! Extremely bad business practice and defective products.

6 May 2025
Unprompted review
Rated 1 out of 5 stars

Scammers!!

Scammers!!! That’s all I can say about this “company”. Very poor quality products that look and smell cheap, nothing like advertised. Promised a shipping fee refund but stopped replying to emails and never issued it. Please avoid and don't waste your time or money!!!

27 March 2025
Unprompted review
Rated 1 out of 5 stars

Do not purchase from this company!

Do not purchase from this company!
I wish I could give 0 stars.
Item arrived damaged and was asked to return to a fake address in china.
Company stopped replying to emails 6 months ago.
Contacting econsumer to investigate this horrible company.

2 November 2024
Unprompted review
Rated 1 out of 5 stars

Poor quality and refund process

Poor quality item delivered which I returned.
After chasing where my refund is I have been told that as I have chased this up 1 month after my return delivery a refund is not possible. So I am being penalised for this company’s lack of competence to organise my refund in the first place which they were going to leave unknown! £45 down!
Won’t be ordering again, do NOT order from here. It looks like I should’ve read these reviews beforehand.

26 March 2025
Unprompted review
Rated 1 out of 5 stars

Please don’t order from them

Please don’t order from them. Ordered off the back of a TikTok advert. Item came, terrible quality and absolutely nothing like the item advertised. Asked for a return and got information from Edyisa to do so. Followed returns process to the T including sending them proof of postage and I’ve heard nothing in months nor have I received my refund. Disgrace of a company and ought to be shut down.

14 March 2025
Unprompted review
Rated 1 out of 5 stars

Absolute SCAM of a company

Real rating is 0 but won’t let you do that

Absolute SCAM of a company. All looks great on the website. Completely FAKE and products are nothing like it. Say refunds are no problem and on the website the company is in the UK in Liverpool (it’s not) Ordered 2 jackets, arrived and were cheap rubbish a market wouldn’t even sell. No labels, poor quality and nothing like the pictures. Asked for a refund and they said their uk base was closed and would have to ship to China. I said no, they said they would give me 30% refund. Having paid nearly £150 I thought it’s better than nothing. The money never materialised and they have ignored multiple emails. They only replied once via email.

Do not buy from EDYISA, wish i had read this before I did. Everyone please boycott this company and spread the Word

The reviews that are good will be the company just filling this in. All scammers

3 December 2024
Unprompted review
Rated 1 out of 5 stars

Wish I could give a 0.

Wish I could give a 0.
It’s a complete SCAM, do not buy anything there.
I bought a coat, 3 weeks later - a cheap copy of it arrives from China. The company does not take any responsibility and doesn’t reply no matter how many times you chase.
Just stay away who still can and I’m sorry for everyone affected.

30 November 2024
Unprompted review
Rated 1 out of 5 stars

Never got refund

I ordered a jacket that looked so cheap when it arrived. I set up the return and paid for it myself - €25 out of pocket. I never got my return paid back to me so I lost €100 with this sham company. I will take it up with my bank. DO NOT SHOO HERE.

1 February 2025
Unprompted review
Rated 1 out of 5 stars

Fraudulent.

1 - because zero is not an option.
Ordered a £60.00 jacket - never arrived. Reached out several times. First response said it was shipping issues. After that, there was never a response.
Tried to contact on instagram. No response. Tried to comment on a photo - turned their comments off.
Do. Not. Buy.

6 November 2024
Unprompted review
Rated 1 out of 5 stars

This company is fraudulent

This company is fraudulent. Do not shop from this company.
I did not receive my item, no response from the company and when I raised a claim through my bank the company provided false shipping evidence. I will be reporting the company to Action Fraud.

26 January 2025
Unprompted review
Rated 1 out of 5 stars

I leave one star because it is not…

I leave one star because it is not possible to leave zero. It is a scam! Don’t buy from this company. I gave my money, never Received the product and I’m asking to have full refund but cs doesn’t act on it. Also extremely unprofessional. Please you all, flag this website as scam.

1 January 2025
Unprompted review
Rated 1 out of 5 stars

This do not buy anything from this…

This do not buy anything from this store. What they advertise is not what you receive. Cheap quality and you have to return to china. The company is register under a false name. Their company is under the company name Neve London Ltd. Company number 15341386 and their address is an off-licence in Liverpool.

1 December 2024
Unprompted review
Rated 1 out of 5 stars

Do not shop from this shop!

Do not shop from this shop!! Very cheap quality clothing, I bought a coat and returned it as I wasn’t happy with its quality. When I emailed them to inform them I would like to return it they told me their London storage was unavailable and I had to return it to China. I paid the return cost at the end of November to the address they provided and I still haven’t heard anything back. No return issued and zero communication. AVOID!!’n

28 November 2024
Unprompted review
Rated 1 out of 5 stars

Please do not purchase

Please do not purchase from this company. I placed order super excited to get as it looked like a great bag (via Instagram). When I receieved the bag it was damaged on the front opening flap, there was a heavy indent on both sides of the flap due to the way it had been packed. It's a very obvious flaw. I emailed them 4 times and no reply at all. I have since tried to fix myself with applying heat etc and the indents are too deep so there is no way to fix the bag. I am super disappointed as I paid almost $300 for the bag. Wish I had of seen the reviews before I purchased.

19 December 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS WEBSITE

DO NOT BUY FROM THIS WEBSITE. I wanted to return my items and they told me their UK office is closed and that I would have to send to China. I looked for their Chinese address and they have not responded. Also the jackets are nothing like the pictures.

9 December 2024
Unprompted review

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