Malwarebytes Reviews 4,399

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. People appreciate the effectiveness of the product in protecting their devices from online threats. Consumers highlight that the technology is reliable, and they feel secure using it. Many users have been using the software for years, and they trust it to keep their computers safe. However, some people report issues with the user experience and the website. Some consumers find the user interface needs improvement and that some settings are difficult to find. Also, there are mentions of problems with the subscription, such as difficulties in signing in or activating the product.

Based on these reviews

Rated 4 out of 5 stars

I didn't realize how effective this program is until I used the free trial. It completely protected my device from unwanted threats. Unfortunately, I can't afford to purchase it at the moment, but... See more

Company replied

Rated 4 out of 5 stars

Great Option! Excellent, for people who want to stay safe and clear. I have been using Malwarebytes for many years and I honest can say, I never has my computer been compromised by malware or virus... See more

Company replied

Rated 3 out of 5 stars

I rely on Malwarebytes to protect me from the thousands of attacks and slop that is aimed at me online. The company does an excellent job and I have kept using their service for several years (not s... See more

Company replied

Rated 5 out of 5 stars

Great Antivirus/Malware. The scans are fast and efficient, overall it doesn't consume much resources. I like the browserguard. The system tweaks additions are really helpful, I can disable advertising... See more

Company replied

Rated 5 out of 5 stars

I have been using Malwarebytes for many years. I am very pleased with the diverse ways to protect my computer. The settings are very extensive and easy to use, which gives the feeling that your comput... See more

Rated 1 out of 5 stars

Advertised 24/7 support hasn't reponded fo 2 days not. MalwareBytes Premium won't load. No response for Support. No response from the chat window. All the windows keep try to log me in when I'm a... See more

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Rated 5 out of 5 stars

I have little expertise in computers. heartening to have Malwarebytes looking after my security, Customer support is amazing..... been with them for years while in business too...says it all. I recen... See more

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Rated 5 out of 5 stars

I have had Malwarebytes for years and there are 2 things. It is very accurate and reliable, it is the one I have found the most value for money! My subscription is far less than some others on the mar... See more

Rated 1 out of 5 stars

Disappointing product. The scans are comparable to most of the free anti virus products I've used in the past. I use an ad blocker and never see ads on websites but the minute I installed Malwarebytes... See more

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Rated 1 out of 5 stars

it is utterly impossible to sign in when your email has changed. I spent 3 hours trying to make contact. It is impossible. If your email address has changed YOU CANNOT MAKE CONTACT. You cannot acc... See more

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Rated 5 out of 5 stars

As a retired commercial fisherman, I have a very limited income, & I am very appreciative of any assistance that I receive. How many "free" helping hands are offered to you? Malwarebytes has provide... See more

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Rated 1 out of 5 stars

Software would not activate. Spoke with support said it was incompatable with windows 11. But needed access to my bank account to issue a refund. Bad business practice. Poor customer service. Don't bu... See more

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Rated 5 out of 5 stars

for at least 8 ys Ive been using Malwarebytes. Its played a huge roll in keeping my computers safe from malware and pups. there have been numerous times where Ive downloaded something that was not cle... See more

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Rated 5 out of 5 stars

I love Malwarebytes but for what reason? Well not only may it show where data is leaked but also shows you on what was trying to attack you with their real time protection! Overall I give it a 7.7/10... See more

Rated 5 out of 5 stars

I first started out using EST back in the early 2000s, but I constantly ran into malware and infections. After switching to Malwarebytes, everything changed, and I’ve never looked back. In over 15 y... See more

Rated 5 out of 5 stars

I concur with the positive statements I have read. I've been using this software since 2015 and feel secure that it is protecting my home network and our devices from outside software threats. It is... See more

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Rated 2 out of 5 stars

despite subscribing to M'Byts for some years I was hacked on a win11 machine 3 times in about 6 weeks. I believed the first attack came through an email attachment. I attempted to contact M'Byts to f... See more

Rated 1 out of 5 stars

I needed help and spent 3 hours trying to get to a customer service person to fix a problem. I was charged a fee on my credit card and needed clarification because I did not give permission to do... See more

Company replied

Rated 5 out of 5 stars

We have a Subscription with Malwarebytes for all our Devices ✅ We feel Safer Online knowing that Malwarebytes has our Backs ✅ Regular Scans are Scheduled ✅ The Malwarebytes Dashboard is straight... See more

Company replied

Rated 5 out of 5 stars

Afew weeks ago I downloaded a VN from a normally safe site but this one particular download had an executable that started only when you first run the VN so normal scans missed it. When I tried to ru... See more

Rated 4 out of 5 stars

Great product, the only reason why i do not give it 5 out of 5 its because it still has some weaknesses in blocking malicious scripts. I appreciate the constructive reply from the Malwarebytes te... See more

Company replied

Rated 5 out of 5 stars

MBAM has always protected my PC for the past 10 years or so, no intrusions, ever! It has proven compatible with all the other programs as well, no conflicts. MBAM has also proven to leave a very small... See more

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Rated 1 out of 5 stars

I'd give it a zero!! I've requested a refund, because once I downloaded it on 12/12, I started having my browser redirect to Yahoo search every time I used it!! This is a PUP or a Trojan, so I've open... See more

Company replied

Rated 5 out of 5 stars

Malwarebytes protected my privacy by scanning my email for liabilties. For a steady small subscription, it scanned the dark web and easily removed sites that had my information over time. Sometimes, i... See more

Rated 5 out of 5 stars

I have used Malwarebytes for about 7 years. It has been continuously upgraded including computer, 2 cell phones (Android & Apple), along with VPN on all instruments. The cost is reasonable, but more i... See more

Rated 1 out of 5 stars

I have a paid annual subscription to Malwarebytes, but they allow a third party, a USA entity called Amplitude, to make thousands of tracking attempts daily on my smartphone. This is like the paid s... See more

Rated 1 out of 5 stars

ONE STAR IS TOO MANY . WORST SUPPORT I HAVE EVER ENCOUNTERED. I signed up for ID protection,then discovered you had to give every bit of personal information you have, ID cars ,bank accounts, credit... See more

Rated 5 out of 5 stars

Use Malwarebytes on all of my PCs, Macs, Android and iPhones. It works continuously in the background without ever slowing down any of my processes. I appreciate the alerts and/or quarantine of pot... See more

Rated 1 out of 5 stars

I have tried for a few days to solve my problems with Mawarebytes, and they have an difficult help site. I've inadvertently bought 2 programs on different email accounts and can't get hold of them to... See more

Company replied

Rated 4 out of 5 stars

I've been using, and trusting, Malwarebytes for years. ON my own systems, and recommend it for other peoples systems. Malwarebytes focus is on anti-virus, malware, ransomware, etc, and that's their en... See more

Rated 5 out of 5 stars

Malwarebytes meets all my needs for online data protection. The software is regularly updated to take care of new threats and gives me peace of mind to continue on a daily basis. It warns me of any po... See more

Rated 4 out of 5 stars

Great pricing! Excellent coverage! I have been using Malwarebytes for years and in all that time never has my computer been compromised by malware or virus of any kind. This cannot be said of some o... See more

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Rated 1 out of 5 stars

Probably a great product but the worst service I`ve ever experienced....product not deliverd even after waiting one month and the refund process extremely difficult dealing only with a chat bot. 34 ba... See more

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Rated 1 out of 5 stars

This service is causing false alarm to websites telling people this website is full of virus. But actually those sites are not. So people loose traffic due to this stupid company and then submit req... See more

Company replied

Rated 5 out of 5 stars

I make purchases online because some companies do not have physical stores I can visit. I need protection from scammers and unsavory merchants. Fitville makes me completely comfortable and sells a gre... See more

Rated 5 out of 5 stars

I bought a key from a reseller a year ago which was a lifetime subscription. I couldnt get to activate the key again after formatting my computer. They helped me fix the issue after contacting custome... See more

Rated 1 out of 5 stars

Malwarebytes offers a service to identify protection. Digital footprint, they offer a free scan. I tried not with my personal email but a secondary that I use for other purposes. That email never had... See more

Company replied

Rated 1 out of 5 stars

I have Mb premium where you can set scheduling times which I do for daily scans in the middle of the night. Yet it fails time and time again - I contact support, they promise the earth, then it works... See more

Rated 4 out of 5 stars

It has been great for me, and I always keep Malwarebytes. I have not had a problem as yet with Malwarebytes the only thing I did notice before was it started blocking sites that I would visit for co... See more

Company replied

Rated 3 out of 5 stars

Just paid for 1 year subscription and now it will not activate and the help page does not help me fix it. Update: Finally managed to get it to work with a manual code but would have been much b... See more

Company replied

Rated 2 out of 5 stars

I am a long time user of Malwarebytes, and have been happy with the product, until now. Both my laptop and desktop suddently started failing all Windows updates. After nearly two months of troubleshoo... See more

Rated 1 out of 5 stars

They have taken £49.99 from my account but I cannot log in. No verification code arrives and my dashboard tells me I don't have a subscription!! Worse still, customer service amounts to a BOT. Absolu... See more

Rated 5 out of 5 stars

The best protection for my computer that I have found yet. I have tried others, but Malwarebytes gives me the reassurance that they actually are working round the clock to keep me and my information... See more

Rated 1 out of 5 stars

Used to be a good quality product for a reasonable subscription price. I've been a customer for just over 10 years, and I had 6 devices included in my premium subscription. For some reason, in thei... See more

Rated 5 out of 5 stars

Malwarebytes makes keeping my computer safe very easy and is helpful in ways that I didn't realize it would be when I first signed up for it. I really like how it helped me take my private information... See more


Company details

  1. IT security service
  2. Software company
  3. Software Vendor
  4. VPN Service

Written by the company

Malwarebytes is reimagining security to safeguard devices, data, and people, no matter their location, lifestyle, or means. A global leader in online protection, its suite of award-winning cybersecurity and privacy solutions empowers millions of people worldwide to enjoy their digital lives, free from threats and scams. Our products are built and beloved by experts, offering security, privacy, and identity solutions for every platform and device (Windows, Mac, iOS, and Android).


Contact info

  • 2445 Augustine Drive, Suite 550, 95054, Santa Clara, United States

  • malwarebytes.com

3.7

Average

TrustScore 3.5 out of 5

4K reviews

5-star
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1-star

Replied to 49% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Very Disappointed

I re-newed my subscription , last week . Suddenly , I was exposed to pop-ups , attempting to infect my laptop . I could not contact Malwarebytes , and when I was directed to a website, was told it had no record of my account .
I finally had my grandson fix the problem . Nothing from Malwarebytes .

8 February 2026
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there, thank you for sharing this, and we're really sorry you had to deal with that, especially right after renewing. Pop-ups like that can be alarming, and it’s even more frustrating when you’re trying to reach Support and your account can’t be found.

We’d like to look into what happened and help make this right. We’ve requested a bit more information so we can locate your account/ticket and review your experience. Once we have that, we can confirm your subscription is correctly linked and check what may have caused the pop-ups, plus make sure you can reach us if anything comes up again.

Rated 5 out of 5 stars

Malwarebytes are good.

I have used Malwarebytes for many years now to protect my Windows laptops. Having previously used both their well known competitors and been frustrated at their lack of customer focus and their determination to take control of my computers in a way that made it diffficult to change supplier I was immediately impressed with Malwarebytes easy and efficient way of doing business. I have to say it is a pleasure to receive their regular press releases that advise about the new threats just to keep me aware but the real pleasure is that I have never had any of my computers compromised while Malwarebytes has been installed. Part of their analyses includes the number of threats that they have saved and this always makes me feel that I am getting good value for money.

12 February 2026
Unprompted review
Rated 2 out of 5 stars

I have two subscriptions to…

I have two subscriptions to malwarebytes. I renew or have a problem I never know which subscription they are talking about, because they never refer to the computer they are talking about. Also, they think I am a computer expert and sometimes I don't know what they are talking about when the try to help me.

11 February 2026
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there, thank you for sharing this, and we're sorry for the confusion and frustration this has caused. We understand how difficult it is when you have multiple subscriptions and it’s not clear which one we’re referring to, especially when the guidance feels too technical.

We’ve requested a bit more information so we can locate your ticket and review your experience. Once we have those details, we’ll be able to assist further and make sure we clearly reference the correct subscription/device moving forward.

Rated 5 out of 5 stars

I have been using Malwarebytes for a…

I have been using Malwarebytes for a number of years and am always confident that my devices are safe from malware and unwanted threats. I know that every time I use websites they will be scanned and I will be advised if they are not secure,this is due to the safe browsing scanner and I have recently added VPN to be able to use the internet without having my searches tracked. I would certainly recommend Malwarebytes for peace of mind.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Happy customer

I have been using Malwarebytes for many years. I am very pleased with the diverse ways to protect my computer. The settings are very extensive and easy to use, which gives the feeling that your computer is protected from many types of dangers. I feel protected even when my little sister uses the computer without permission :) . Superb product! I highly recommend. Thank you Malwarebytes team 😊

2 October 2025
Unprompted review
Rated 1 out of 5 stars

Attempting payment after subscription cancellation

I had went through the full process of canceling my subscription and still they are attempting it and it’s FUC*ING ANNOYING LIKE NICE TRY YOU SH*THEADS

9 February 2026
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there,

We’re really sorry for the frustration this caused. If you went through the full cancellation process, you shouldn’t still be seeing renewal attempts - and we understand how upsetting that is.

We’ve requested a bit more information so we can locate the account and confirm what happened. If you’re able to share those details, we’ll jump on it right away.

If you don’t already have a support ticket, please reach out to us through our Help Center at https://help.malwarebytes.com/ via live chat or by submitting a support ticket so our team can assist you directly.

Thank you for flagging this - we want to get it resolved and understand what happened so we can improve the experience.

Rated 5 out of 5 stars

Best out there!

I have had Malwarebytes for years and there are 2 things. It is very accurate and reliable, it is the one I have found the most value for money! My subscription is far less than some others on the market, which can be £30 more expensive for less, so I recommend it and give it 5 stars.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

our computers was getting hijacked for…

our computers was getting hijacked for years. our telephones had something to do with the hijacking. we didnt know what to do. we contacted a lawyer in texas. targetedjustice.com they explained who they could be and why we have these hijacks. its out own people going after everyone. last year we had trouble with letters sent to doj, fbi presidents trump office. all letters was diverted and redirected. some possible got to someof them. dont know. we have all the facts in detail. all documents. few months ago heard about malwarebytes but waited for confidential information early december. almost last week of december was explained in detail we had to het the special software. we bought it online and installed. no sooner it went in it stopped the hacks. they stopped every hacked. told us in a popup lower right of screen. after one week the phone calls changed alot less. i cant say what we know because they are dangerous people. we have to report them directly to doj and fbi in dc . . this is a 24 year hackings. we have all the documented proof. its what we uncovered. sorry highly confidential. everyday from late december we have every ip address of where they are located and where. this is the best software to save your privacy and get back your freedom. they know about our problem. i told them. they couldnt believe it. stop cyber attacks. report what you have to the fbi and doj in dc.

25 December 2025
Unprompted review
Rated 1 out of 5 stars

Never asked for this

Never asked for this. 57$ stolen from my account.

5 February 2026
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there,

We are sorry this happened. We understand how upsetting it is to see an unexpected $57 charge.

We have requested more information so we can locate the correct account and identify what the charge is linked to. Once we have those details, we can confirm what happened and help with the next steps, including refund options where applicable.

If you do not have a ticket yet, please contact us through our Help Center at help.malwarebytes.com using live chat (if you are signed in) or by submitting a support ticket. That will let our team review the transaction securely and get this resolved.

Rated 5 out of 5 stars

What's important for everyone to know

Well I think this is the best protection I have had over the years and I like the fact that if I go to a website and it has other stuff that your people let me know it's not a good site and let's me know when to go back so not to be able to get hacked and keep up the fantastic job you do for me and fell members thank you and God bless you all

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Malwarebytes works so seamlessly

Malwarebytes works so seamlessly with my computer. The scan works each time I log in, but does not slow my processor down at all. I don't realize it's running till it pops up and tells me no threats found!

6 February 2026
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there,

Thanks for the feedback, and we love hearing this kind of experience.

If you ever want to adjust the scan timing or notifications to fit your routine even better, our team can help at help.malwarebytes.com via live chat or by submitting a support ticket.

Rated 5 out of 5 stars

It will help to keep you safe whilst online.

A number of times Malwarebytes has gotten me out real jams online, especially when things had started to spiral out of control, the program stepped in and got things resolved. So, now I have it on all my devices just to keep the nasties out. It gives me peace of mind just knowing that it's there in the background keeping watch.

11 September 2025
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there,

Thanks for kind feedback. It means a lot to hear Malwarebytes has stepped in for you when things started to spiral and helped get you out of some real jams online.

Having it across all your devices for that extra peace of mind makes total sense, and we appreciate you sharing your experience.

If you ever run into anything that feels suspicious again, you can reach us at help.malwarebytes.com via live chat or by submitting a support ticket.

Rated 3 out of 5 stars

I rely on Malwarebytes to protect me…

I rely on Malwarebytes to protect me from the thousands of attacks and slop that is aimed at me online. The company does an excellent job and I have kept using their service for several years (not sure how many).
It has proven to be dependable.

5 February 2026
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there,

Thank you for sticking with Malwarebytes over the years. We are really glad to hear it has been dependable for you and that you feel protected from the day to day threats you deal with online.

If there was anything that felt confusing, inconvenient, or could be improved, we would genuinely love to hear it. If you want to share more, you can reach us at https://help.malwarebytes.com/hc/en-us via live chat (if available) or by submitting a support ticket.

Rated 5 out of 5 stars

Great Antivirus/Malware

Great Antivirus/Malware. The scans are fast and efficient, overall it doesn't consume much resources. I like the browserguard. The system tweaks additions are really helpful, I can disable advertising from there. Though the UI needs a bit of improvement. Some of the settings are buried under the start scan section. Also the AI addition is quite unnecessary.

5 February 2026
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there,

Thanks for the detailed feedback! It’s great to hear you’re finding the scans fast and efficient, with low impact on system resources. Nice to know Browser Guard and the system tweaks have been especially useful for you.

If you’d like, please reach us at help.malwarebytes.com via live chat or support ticket and let us know which specific settings were toughest to find. That helps us pass along clearer examples.

Rated 5 out of 5 stars

Always keep my pc safe and up to date

Always keep my pc safe and up to date. Inform me JIT about scams and help me take actions.

5 February 2026
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there,

Thanks for the kind review! It's nice to know Malwarebytes is keeping your PC protected and up to date, and that the timely scam alerts are helping you take action quickly.

If you ever want help understanding a specific alert or confirming what was blocked, you can reach us at help.malwarebytes.com via live chat or by submitting a support ticket.

Rated 5 out of 5 stars

Affordable and top-of-the-line!

Affordable and top-of-the-line cyber protection that is truly "set it and forget it" while it always works in the background! I recently signed up for the identity cleanup service and am immediately pleased with the results!

1 February 2026
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there,

We’re glad to hear Malwarebytes has been a good fit for you and that you’ve had a positive experience so far. Our goal is to provide strong protection that’s easy to use and does not get in the way.

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