I didn't realize how effective this program is until I used the free trial. It completely protected my device from unwanted threats. Unfortunately, I can't afford to purchase it at the moment, but... See more
Company replied
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Malwarebytes is reimagining security to safeguard devices, data, and people, no matter their location, lifestyle, or means. A global leader in online protection, its suite of award-winning cybersecurity and privacy solutions empowers millions of people worldwide to enjoy their digital lives, free from threats and scams. Our products are built and beloved by experts, offering security, privacy, and identity solutions for every platform and device (Windows, Mac, iOS, and Android).
2445 Augustine Drive, Suite 550, 95054, Santa Clara, United States
Replied to 49% of negative reviews
Typically replies within 2 weeks
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Advertised 24/7 support hasn't reponded fo 2 days not. MalwareBytes Premium won't load. No response for Support. No response from the chat window. All the windows keep try to log me in when I'm already logged in 3 times. Seems like fake support, even with a fully paid Premium Subscription.
Supplement: Since writing this the Chat attend "Jan" hung up on me after I provided requested info. What a fraud.

Reply from Malwarebytes
I needed help and spent 3 hours trying to get to a customer service person to fix a problem. I was charged a fee on my credit card and needed clarification because I did not give permission to do so this year . Every single time I was directed by the AI program to sign in, and every time I was steered in the wrong direction. My question could have been easily solved by talking to a human being in 30 seconds, but this seems impossible at Malwarebytes. As such, I had to write a letter (on paper) and send it to what I hope
is your corporate office in Santa Clara to cancel my subscription.
This is the worst customer service I have ever experienced.

Reply from Malwarebytes
Apearently saved me from 30 PUP virus's after i questioned why i had lost performance

Reply from Malwarebytes
Software would not activate. Spoke with support said it was incompatable with windows 11. But needed access to my bank account to issue a refund. Bad business practice. Poor customer service. Don't buy malwarebytes!!! Support ticket 8171966 ...thanks to Tim at REAL malwarebytes. MY PROBLEM IS RESOLVED.

Reply from Malwarebytes
Excellent product. Outstanding customer support courteous, accurate and timely resolution to a minor registration issue I had for multiple products. Appreciate the help I received form Jan and Kenneth, Thank You.

Reply from Malwarebytes
This has been best against the rest. I have used all of the ones most people have had. Yet I always keep Malwarebytes. I have had them since the beginning when I use to torrent. Never had a problem, Malwarebytes doesn't require a lot of attention, set it up and go. I highly recommend them, Jim

Reply from Malwarebytes
I have used just about every company's program and none of them compare with the Malwarebytes program, I still get scam e-mails from some of the companys that I have long been without that my membership is going to expire If I don't contact a phone number that is just trying to get my information, and I do report these e mails as spam, Malwarebytes program just cleaned up my system from old companies programs the I have not used in a very long time but were still in my system, it took quite some time but they are all gone now.

Reply from Malwarebytes
Install and forget ,
No malwares anymore of any type.
Love Malwarebyes *

Reply from Malwarebytes
They have a button labeled 'Auto Renew' on your profile. Even though they sent me an email explaining they could not renew my subscription because my card had expired, they were able to get the new expiration date for that card from my bank and auto renewed my subscription. Who even knew that was a thing? The very first thing I would suggest a subscriber do if they choose to sign up with them is to turn that option off. It took several attempts with their customer service department to actually get them to cancel my subscription. It was ridiculous. I'm still waiting on a refund. Which sucks, because I enjoyed their service while I was subscribed. I canceled because you can get VPN services for less. English was clearly not the representative's native language, which may be why it took multiple attempts to get my sub canceled.

Reply from Malwarebytes
World class performance. Exceptional protection from viruses. Great support. Excellent product. I've used Malwarebytes for nearly 30 years with consistent success. I am a Customer For Life! With Tax Season coming up, Virus protection is more important than ever. Purchase Malwarebytes! Don't go anywhere else.

Reply from Malwarebytes
Malwarebytes Premium gives me peace of mind, against all the vile criminals who are out there trying to ruin other peoples' lives for their own selfish gain.

Reply from Malwarebytes
I'd give it a zero!! I've requested a refund, because once I downloaded it on 12/12, I started having my browser redirect to Yahoo search every time I used it!! This is a PUP or a Trojan, so I've opened a ticket, but what I want is a refund. Today is 12/14, I deleted Malwarebytes, and lo and behold, the redirect is gone. All I want is a refund, which will not even begin to pay for the hours I spent researching and troubleshooting this issue.

Reply from Malwarebytes
instantly got rid of my viruses and my hijakced search engine

Reply from Malwarebytes
Great Option! Excellent, for people who want to stay safe and clear.
I have been using Malwarebytes for many years and I honest can say, I never has my computer been compromised by malware or virus of any kind. Very different with some of the more famous "antivirus" programs included on the OS to new computers. I am really very pleased with Malwarebytes.

Reply from Malwarebytes
I have been protected by this company against malware and my experience has been one hundred percent reliability and satisfacción
They protect my devices Smart ohones and computer free of malware.

Reply from Malwarebytes
I have Malwarebytes from the beginning and this app is great for secure yourself against malware, virus, detect scam mail and sms scams.
I stay forever a customer from Malwarebytes ✨️✨️✨️✨️✨️

Reply from Malwarebytes
Every time I turn on my laptop or use my phone I rest at ease knowing that Malwarebytes has me covered. By far the best service out there to protect you from very real threats by very bad people.

Reply from Malwarebytes
I started using Malwarebytes, after my computer was infected by a virus, that required help from a well-known antivirus provider, to remove it and enable me to use my computer again. The person that cleaned up my computer, recommended that I change to Malwarebytes, as in his opinion it was superior to most other products out there. The antivirus I was using was becoming more and more expensive each time I renewed it. So I finally took his advice and have been using Malwarebytes Premium for about a year now. I have not experienced any further problems with my three computers, and I believe that is because I have Malwarebytes on all three of them.

Reply from Malwarebytes
Terrible experience. Customer service is non-existent, zero responses. It seems to be just a SCAM. Don't install this crap, you'll save money.

Reply from Malwarebytes
I've been a Malwarebytes customer for years, beginning first with the free version. After hearing from a professional computer tech that their company used Malwarebytes Premium, I upgraded for 24-7 coverage, and have been 100% satisfied with the service for keeping my computer virus-free. Also recommend the online Malwarebytes browser.

Reply from Malwarebytes
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