Malwarebytes Reviews 4,399

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. People appreciate the effectiveness of the product in protecting their devices from online threats. Consumers highlight that the technology is reliable, and they feel secure using it. Many users have been using the software for years, and they trust it to keep their computers safe. However, some people report issues with the user experience and the website. Some consumers find the user interface needs improvement and that some settings are difficult to find. Also, there are mentions of problems with the subscription, such as difficulties in signing in or activating the product.

Based on these reviews

Rated 4 out of 5 stars

I didn't realize how effective this program is until I used the free trial. It completely protected my device from unwanted threats. Unfortunately, I can't afford to purchase it at the moment, but... See more

Company replied

Rated 4 out of 5 stars

Great Option! Excellent, for people who want to stay safe and clear. I have been using Malwarebytes for many years and I honest can say, I never has my computer been compromised by malware or virus... See more

Company replied

Rated 3 out of 5 stars

I rely on Malwarebytes to protect me from the thousands of attacks and slop that is aimed at me online. The company does an excellent job and I have kept using their service for several years (not s... See more

Company replied

Rated 5 out of 5 stars

Great Antivirus/Malware. The scans are fast and efficient, overall it doesn't consume much resources. I like the browserguard. The system tweaks additions are really helpful, I can disable advertising... See more

Company replied

Rated 5 out of 5 stars

I have been using Malwarebytes for many years. I am very pleased with the diverse ways to protect my computer. The settings are very extensive and easy to use, which gives the feeling that your comput... See more

Rated 1 out of 5 stars

Advertised 24/7 support hasn't reponded fo 2 days not. MalwareBytes Premium won't load. No response for Support. No response from the chat window. All the windows keep try to log me in when I'm a... See more

Company replied

Rated 5 out of 5 stars

I have little expertise in computers. heartening to have Malwarebytes looking after my security, Customer support is amazing..... been with them for years while in business too...says it all. I recen... See more

Company replied

Rated 5 out of 5 stars

I have had Malwarebytes for years and there are 2 things. It is very accurate and reliable, it is the one I have found the most value for money! My subscription is far less than some others on the mar... See more

Rated 1 out of 5 stars

Disappointing product. The scans are comparable to most of the free anti virus products I've used in the past. I use an ad blocker and never see ads on websites but the minute I installed Malwarebytes... See more

Company replied

Rated 1 out of 5 stars

it is utterly impossible to sign in when your email has changed. I spent 3 hours trying to make contact. It is impossible. If your email address has changed YOU CANNOT MAKE CONTACT. You cannot acc... See more

Company replied

Rated 5 out of 5 stars

As a retired commercial fisherman, I have a very limited income, & I am very appreciative of any assistance that I receive. How many "free" helping hands are offered to you? Malwarebytes has provide... See more

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Rated 1 out of 5 stars

Software would not activate. Spoke with support said it was incompatable with windows 11. But needed access to my bank account to issue a refund. Bad business practice. Poor customer service. Don't bu... See more

Company replied

Rated 5 out of 5 stars

for at least 8 ys Ive been using Malwarebytes. Its played a huge roll in keeping my computers safe from malware and pups. there have been numerous times where Ive downloaded something that was not cle... See more

Company replied

Rated 5 out of 5 stars

I love Malwarebytes but for what reason? Well not only may it show where data is leaked but also shows you on what was trying to attack you with their real time protection! Overall I give it a 7.7/10... See more

Rated 5 out of 5 stars

I first started out using EST back in the early 2000s, but I constantly ran into malware and infections. After switching to Malwarebytes, everything changed, and I’ve never looked back. In over 15 y... See more

Rated 5 out of 5 stars

I concur with the positive statements I have read. I've been using this software since 2015 and feel secure that it is protecting my home network and our devices from outside software threats. It is... See more

Company replied

Rated 2 out of 5 stars

despite subscribing to M'Byts for some years I was hacked on a win11 machine 3 times in about 6 weeks. I believed the first attack came through an email attachment. I attempted to contact M'Byts to f... See more

Rated 1 out of 5 stars

I needed help and spent 3 hours trying to get to a customer service person to fix a problem. I was charged a fee on my credit card and needed clarification because I did not give permission to do... See more

Company replied

Rated 5 out of 5 stars

We have a Subscription with Malwarebytes for all our Devices ✅ We feel Safer Online knowing that Malwarebytes has our Backs ✅ Regular Scans are Scheduled ✅ The Malwarebytes Dashboard is straight... See more

Company replied

Rated 5 out of 5 stars

Afew weeks ago I downloaded a VN from a normally safe site but this one particular download had an executable that started only when you first run the VN so normal scans missed it. When I tried to ru... See more

Rated 4 out of 5 stars

Great product, the only reason why i do not give it 5 out of 5 its because it still has some weaknesses in blocking malicious scripts. I appreciate the constructive reply from the Malwarebytes te... See more

Company replied

Rated 5 out of 5 stars

MBAM has always protected my PC for the past 10 years or so, no intrusions, ever! It has proven compatible with all the other programs as well, no conflicts. MBAM has also proven to leave a very small... See more

Company replied

Rated 1 out of 5 stars

I'd give it a zero!! I've requested a refund, because once I downloaded it on 12/12, I started having my browser redirect to Yahoo search every time I used it!! This is a PUP or a Trojan, so I've open... See more

Company replied

Rated 5 out of 5 stars

Malwarebytes protected my privacy by scanning my email for liabilties. For a steady small subscription, it scanned the dark web and easily removed sites that had my information over time. Sometimes, i... See more

Rated 5 out of 5 stars

I have used Malwarebytes for about 7 years. It has been continuously upgraded including computer, 2 cell phones (Android & Apple), along with VPN on all instruments. The cost is reasonable, but more i... See more

Rated 1 out of 5 stars

I have a paid annual subscription to Malwarebytes, but they allow a third party, a USA entity called Amplitude, to make thousands of tracking attempts daily on my smartphone. This is like the paid s... See more

Rated 1 out of 5 stars

ONE STAR IS TOO MANY . WORST SUPPORT I HAVE EVER ENCOUNTERED. I signed up for ID protection,then discovered you had to give every bit of personal information you have, ID cars ,bank accounts, credit... See more

Rated 5 out of 5 stars

Use Malwarebytes on all of my PCs, Macs, Android and iPhones. It works continuously in the background without ever slowing down any of my processes. I appreciate the alerts and/or quarantine of pot... See more

Rated 1 out of 5 stars

I have tried for a few days to solve my problems with Mawarebytes, and they have an difficult help site. I've inadvertently bought 2 programs on different email accounts and can't get hold of them to... See more

Company replied

Rated 4 out of 5 stars

I've been using, and trusting, Malwarebytes for years. ON my own systems, and recommend it for other peoples systems. Malwarebytes focus is on anti-virus, malware, ransomware, etc, and that's their en... See more

Rated 5 out of 5 stars

Malwarebytes meets all my needs for online data protection. The software is regularly updated to take care of new threats and gives me peace of mind to continue on a daily basis. It warns me of any po... See more

Rated 4 out of 5 stars

Great pricing! Excellent coverage! I have been using Malwarebytes for years and in all that time never has my computer been compromised by malware or virus of any kind. This cannot be said of some o... See more

Company replied

Rated 1 out of 5 stars

Probably a great product but the worst service I`ve ever experienced....product not deliverd even after waiting one month and the refund process extremely difficult dealing only with a chat bot. 34 ba... See more

Company replied

Rated 1 out of 5 stars

This service is causing false alarm to websites telling people this website is full of virus. But actually those sites are not. So people loose traffic due to this stupid company and then submit req... See more

Company replied

Rated 5 out of 5 stars

I make purchases online because some companies do not have physical stores I can visit. I need protection from scammers and unsavory merchants. Fitville makes me completely comfortable and sells a gre... See more

Rated 5 out of 5 stars

I bought a key from a reseller a year ago which was a lifetime subscription. I couldnt get to activate the key again after formatting my computer. They helped me fix the issue after contacting custome... See more

Rated 1 out of 5 stars

Malwarebytes offers a service to identify protection. Digital footprint, they offer a free scan. I tried not with my personal email but a secondary that I use for other purposes. That email never had... See more

Company replied

Rated 1 out of 5 stars

I have Mb premium where you can set scheduling times which I do for daily scans in the middle of the night. Yet it fails time and time again - I contact support, they promise the earth, then it works... See more

Rated 4 out of 5 stars

It has been great for me, and I always keep Malwarebytes. I have not had a problem as yet with Malwarebytes the only thing I did notice before was it started blocking sites that I would visit for co... See more

Company replied

Rated 3 out of 5 stars

Just paid for 1 year subscription and now it will not activate and the help page does not help me fix it. Update: Finally managed to get it to work with a manual code but would have been much b... See more

Company replied

Rated 2 out of 5 stars

I am a long time user of Malwarebytes, and have been happy with the product, until now. Both my laptop and desktop suddently started failing all Windows updates. After nearly two months of troubleshoo... See more

Rated 1 out of 5 stars

They have taken £49.99 from my account but I cannot log in. No verification code arrives and my dashboard tells me I don't have a subscription!! Worse still, customer service amounts to a BOT. Absolu... See more

Rated 5 out of 5 stars

The best protection for my computer that I have found yet. I have tried others, but Malwarebytes gives me the reassurance that they actually are working round the clock to keep me and my information... See more

Rated 1 out of 5 stars

Used to be a good quality product for a reasonable subscription price. I've been a customer for just over 10 years, and I had 6 devices included in my premium subscription. For some reason, in thei... See more

Rated 5 out of 5 stars

Malwarebytes makes keeping my computer safe very easy and is helpful in ways that I didn't realize it would be when I first signed up for it. I really like how it helped me take my private information... See more


Company details

  1. IT security service
  2. Software company
  3. Software Vendor
  4. VPN Service

Written by the company

Malwarebytes is reimagining security to safeguard devices, data, and people, no matter their location, lifestyle, or means. A global leader in online protection, its suite of award-winning cybersecurity and privacy solutions empowers millions of people worldwide to enjoy their digital lives, free from threats and scams. Our products are built and beloved by experts, offering security, privacy, and identity solutions for every platform and device (Windows, Mac, iOS, and Android).


Contact info

  • 2445 Augustine Drive, Suite 550, 95054, Santa Clara, United States

  • malwarebytes.com

3.7

Average

TrustScore 3.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 49% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Advertised 24/7 support hasn't reponded…

Advertised 24/7 support hasn't reponded fo 2 days not. MalwareBytes Premium won't load. No response for Support. No response from the chat window. All the windows keep try to log me in when I'm already logged in 3 times. Seems like fake support, even with a fully paid Premium Subscription.
Supplement: Since writing this the Chat attend "Jan" hung up on me after I provided requested info. What a fraud.

13 January 2026
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there,

We are really sorry for the frustration you have gone through, especially with Premium not loading and feeling like no one is responding when you reach out for help. That is understandably upsetting.

At times, higher support volume can affect how quickly we are able to respond, and we apologize if that has been the case here. We have requested some additional details from you so we can look into your case. If you already have a support ticket open, we will make sure an agent is assigned to review it.

Thank you for sharing how this has felt from your side.

Kind regards,
The Malwarebytes Team

Rated 1 out of 5 stars

Three hours and no help with customer service

I needed help and spent 3 hours trying to get to a customer service person to fix a problem. I was charged a fee on my credit card and needed clarification because I did not give permission to do so this year . Every single time I was directed by the AI program to sign in, and every time I was steered in the wrong direction. My question could have been easily solved by talking to a human being in 30 seconds, but this seems impossible at Malwarebytes. As such, I had to write a letter (on paper) and send it to what I hope
is your corporate office in Santa Clara to cancel my subscription.

This is the worst customer service I have ever experienced.

13 January 2026
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there,

We are sincerely sorry that getting help felt so difficult and time consuming, especially when you were just looking for clarity about a charge and your subscription.

We do have human support available by live chat when you are signed in, and you can also open a support ticket if you are unable to sign in, which will be handled by one of our agents. We have requested some additional details from you so we can review your subscription and better understand what happened.

Thank you for taking the time to share how this experience felt from your side.

Sincerely,
The Malwarebytes Team

Rated 5 out of 5 stars

Works very well

Apearently saved me from 30 PUP virus's after i questioned why i had lost performance

12 January 2026
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Thank you for sharing this! we're really glad to hear Malwarebytes helped you track down those PUPs and improve your performance after you noticed something was off.

We appreciate you trusting us to keep your device clean and running smoothly

Rated 1 out of 5 stars

Rip off. Don't buy.

Software would not activate. Spoke with support said it was incompatable with windows 11. But needed access to my bank account to issue a refund. Bad business practice. Poor customer service. Don't buy malwarebytes!!! Support ticket 8171966 ...thanks to Tim at REAL malwarebytes. MY PROBLEM IS RESOLVED.

6 January 2026
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there,

Thank you for updating your review and for mentioning that Tim from our support team was able to help get this resolved. We are glad your issue is now sorted.

To clarify, our official Malwarebytes support agents will never ask for access to your bank account. We also want to make sure that anyone who needs help is speaking with an official Malwarebytes representative at our Help Center at https://help.malwarebytes.com/hc/en-us and not with a third party pretending to be us.

If you ever see someone claiming to be Malwarebytes asking for bank access or anything that feels off, please stop the conversation and reach out to us directly through our Help Center so we can verify it.

Thank you again for giving us the chance to look into this.

Kind regards,
The Malwarebytes Team

Rated 5 out of 5 stars

Excellent product and Great Customer Service

Excellent product. Outstanding customer support courteous, accurate and timely resolution to a minor registration issue I had for multiple products. Appreciate the help I received form Jan and Kenneth, Thank You.

6 January 2026
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there,

Thank you so much for the kind words and for taking the time to share your experience. We are really glad your registration issue was sorted quickly and smoothly. Jan and Kenneth will be very happy to know their help was appreciated.

Kind regards,
The Malwarebytes Team

Rated 5 out of 5 stars

This has been best against the rest

This has been best against the rest. I have used all of the ones most people have had. Yet I always keep Malwarebytes. I have had them since the beginning when I use to torrent. Never had a problem, Malwarebytes doesn't require a lot of attention, set it up and go. I highly recommend them, Jim

7 December 2025
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there!

Thank you for sticking with Malwarebytes for so long and for recommending us. It is great to hear you keep coming back to us and that things just work once you set it up.

We really appreciate your trust.

Kind regards,
The Malwarebytes Team

Rated 4 out of 5 stars

I have used just about every company's…

I have used just about every company's program and none of them compare with the Malwarebytes program, I still get scam e-mails from some of the companys that I have long been without that my membership is going to expire If I don't contact a phone number that is just trying to get my information, and I do report these e mails as spam, Malwarebytes program just cleaned up my system from old companies programs the I have not used in a very long time but were still in my system, it took quite some time but they are all gone now.

1 May 2025
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hello!

Thanks for taking the time to share this. It's nice to hear that Malwarebytes stands out for you.

Those scam emails pretending your old subscriptions are expiring can be very annoying, so it's great to know you are reporting them as spam and that Malwarebytes helped clean up leftover programs you no longer use. Even if the cleanup took a while, we are glad everything is now gone from your system.

Kind regards,
The Malwarebytes Team

Rated 5 out of 5 stars

Install and forget

Install and forget ,
No malwares anymore of any type.

Love Malwarebyes *

5 January 2026
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there,

Thank you so much for the lovely review! It is great to hear you are not seeing any malware anymore and that you love using Malwarebytes.

We really appreciate you being with us!

Sincerely,
The Malwarebytes Team

Rated 1 out of 5 stars

They have a button labeled 'Auto Renew'…

They have a button labeled 'Auto Renew' on your profile. Even though they sent me an email explaining they could not renew my subscription because my card had expired, they were able to get the new expiration date for that card from my bank and auto renewed my subscription. Who even knew that was a thing? The very first thing I would suggest a subscriber do if they choose to sign up with them is to turn that option off. It took several attempts with their customer service department to actually get them to cancel my subscription. It was ridiculous. I'm still waiting on a refund. Which sucks, because I enjoyed their service while I was subscribed. I canceled because you can get VPN services for less. English was clearly not the representative's native language, which may be why it took multiple attempts to get my sub canceled.

29 December 2025
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there,

I am really sorry to hear about the trouble you had with cancelling, auto renew and waiting on your refund.

So we can properly review what happened on your account, could you please share your support ticket number with us? Once we have that, our team can look into your case in more detail, including the refund status and your previous conversations with support.

Thank you for giving us the chance to check this.

Kind regards,
The Malwarebytes Team

Rated 5 out of 5 stars

World Class and Exceptional Performance

World class performance. Exceptional protection from viruses. Great support. Excellent product. I've used Malwarebytes for nearly 30 years with consistent success. I am a Customer For Life! With Tax Season coming up, Virus protection is more important than ever. Purchase Malwarebytes! Don't go anywhere else.

19 December 2025
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there,

Thank you so much for sticking with Malwarebytes for so many years and for the incredibly kind words. It means a lot to us that you trust our protection and support, especially at busy times like tax season when security really matters.

We are very glad to have you as a customer for life.

Kind regards,
The Malwarebytes Team

Rated 5 out of 5 stars

Malwarebytes Premium Gives Peace of Mind

Malwarebytes Premium gives me peace of mind, against all the vile criminals who are out there trying to ruin other peoples' lives for their own selfish gain.

17 December 2025
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Thank you for sharing this. It means a lot to know Malwarebytes helps give you some peace of mind, especially with all the online threats out there.

We really appreciate you trusting us to help keep you protected!

Rated 1 out of 5 stars

I'd give it a zero!

I'd give it a zero!! I've requested a refund, because once I downloaded it on 12/12, I started having my browser redirect to Yahoo search every time I used it!! This is a PUP or a Trojan, so I've opened a ticket, but what I want is a refund. Today is 12/14, I deleted Malwarebytes, and lo and behold, the redirect is gone. All I want is a refund, which will not even begin to pay for the hours I spent researching and troubleshooting this issue.

12 December 2025
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there,

I am really sorry for the experience you described, especially the time you spent trying to troubleshoot this on your own.

We're keen to understand more about what happened with the browser redirect and your refund request. Could you please share your support ticket number so we can look into your case and also check the status of your subscription?

If you do not have a ticket yet, you can create one or chat with our team via our Help Center at https://help.malwarebytes.com
.
Thank you for giving us the chance to review this.

Kind regards,

Rated 5 out of 5 stars

hijacked search engine

instantly got rid of my viruses and my hijakced search engine

13 December 2025
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there,

Thank you for sharing this. We are really glad to hear Malwarebytes was able to quickly remove the viruses and fix your hijacked search engine. That is exactly the kind of result we want for you.

Thanks again for trusting us with your device.

Kind regards,
The Malwarebytes Team

Rated 4 out of 5 stars

Great option for who are looking for the best!

Great Option! Excellent, for people who want to stay safe and clear.
I have been using Malwarebytes for many years and I honest can say, I never has my computer been compromised by malware or virus of any kind. Very different with some of the more famous "antivirus" programs included on the OS to new computers. I am really very pleased with Malwarebytes.

12 December 2025
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there!

Thanks so much for sticking with Malwarebytes for so many years and for sharing your experience. Great to hear that your computer has stayed free of malware and viruses all this time, and that you feel better protected with us.

We truly appreciate your trust. Happy Holidays!

Kind regards,
The Malwarebytes Team

Rated 5 out of 5 stars

Malwarebytes makes me free of problems

I have been protected by this company against malware and my experience has been one hundred percent reliability and satisfacción
They protect my devices Smart ohones and computer free of malware.

12 December 2025
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there,

Thank you for your kind words, and It is great to hear that you feel fully protected! We really appreciate your trust and support.

Kind regards,
The Malwarebytes Team

Rated 5 out of 5 stars

I have Malwarebytes from the beginning…

I have Malwarebytes from the beginning and this app is great for secure yourself against malware, virus, detect scam mail and sms scams.
I stay forever a customer from Malwarebytes ✨️✨️✨️✨️✨️

11 December 2025
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Thank you so much for being with Malwarebytes from the very beginning. It really means a lot to hear that you trust us to help protect you from malware, viruses and scam emails and SMS messages.

We are very grateful for your loyalty and your kind words. ✨

Rated 5 out of 5 stars

Every time I turn on my laptop or use…

Every time I turn on my laptop or use my phone I rest at ease knowing that Malwarebytes has me covered. By far the best service out there to protect you from very real threats by very bad people.

9 December 2025
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Thank you for sharing this. It means a lot to know that you feel at ease using your laptop and phone with Malwarebytes running in the background. We are really glad to hear that our protection helps you feel safer from online threats!

Rated 5 out of 5 stars

Malwarebytes is protecting my three computers

I started using Malwarebytes, after my computer was infected by a virus, that required help from a well-known antivirus provider, to remove it and enable me to use my computer again. The person that cleaned up my computer, recommended that I change to Malwarebytes, as in his opinion it was superior to most other products out there. The antivirus I was using was becoming more and more expensive each time I renewed it. So I finally took his advice and have been using Malwarebytes Premium for about a year now. I have not experienced any further problems with my three computers, and I believe that is because I have Malwarebytes on all three of them.

9 December 2024
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Thank you for sharing your story and for choosing to stay with us!
We also understand how frustrating rising renewal costs can be, so we are glad you found a solution that feels right for you and keeps you protected. We really appreciate you being with us this past year and sharing your experience.

Rated 1 out of 5 stars

Terrible experience

Terrible experience. Customer service is non-existent, zero responses. It seems to be just a SCAM. Don't install this crap, you'll save money.

3 December 2025
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there,

Thank you for sharing this, and I am really sorry this has been your experience with us. Feeling like no one is responding is frustrating and we understand why that would leave a very negative impression.

We do have customer support available through live chat with an agent and via support tickets at https://help.malwarebytes.com

If you already have a ticket open, we would be happy to take another careful look at it.

Rated 5 out of 5 stars

Wouldn't have a PC without Malwarebytes

I've been a Malwarebytes customer for years, beginning first with the free version. After hearing from a professional computer tech that their company used Malwarebytes Premium, I upgraded for 24-7 coverage, and have been 100% satisfied with the service for keeping my computer virus-free. Also recommend the online Malwarebytes browser.

5 December 2025
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Thanks so much for being with us for so many years. It means a lot to hear that a professional recommendation helped you make that choice and that you have been fully satisfied with the protection since.

We are also glad to know you recommend our browser extension as an extra layer of online security. Thank you again for your trust and for sharing your experience!

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