Sharp Consumer Electronics Reviews 503

Bought a tv in December, absolutely rubbish. Keeps forgetting and not finding internet even though we have a router and internet extension in the same small room. Signal from apps poor tv freezes every 10 seconds. Would never purchase from sharpe again

15 month old washing machine broke on 7th January. It took 2 weeks for an engineer to come out to tell me it needs a new motor. It's been used in a one person household, so minimal use. Now over a month on, no sign of engineer coming back. AO.com not interested. Avoid both AO.com and Sharp.

Bought a sharp washing machine brand new, just out of warranty after 2 years and had to have a new pump. Pacifica (sharp repairs) are abs useless, fail to turn to your address and then charge you for the privilege! will never buy a Sharp product again

Refrigerator is only 6 months old. I cannot get the water filter to go into the the socket. I called but the guy was imp;possible to understand and not helpful. He said I am using the wrong filter even though the filter has the correct model number on the box.
DO NOT BUY THEIR STUFF

This review is for the Sharp washing machine, not Mark's Electrical. If you want to wait weeks for a repair after just a few months and have the most difficult communication with a repair service, all to no avail, then buy this machine. First engineer visit was before Christmas, it's now February. Writing this review whilst on hold yet again to the repair plan people, with every confidence that it will just be another waste of time.

1 year old baby and severely Autistic adult with a broken washing machine for 6 weeks now. Sharp still have not repaired or replaced it, despite multiple calls to them. We had gastroenteritis over christmas, 4 weeks after we first reported a problem, with no way to wash clothes in our own home. It has broke multiple times during warranty at no fault of our own. Baby and I just want to be able to wear clean clothes reliably.

Had the microwave less than a year and microwave guide cover tabs broke off. I called to get a part number so I could order a new cover but the csr assigned a case number and offered to sell me a new guide cover. I said that's fine but can I get the part number for future reference. The response was we can sell you the part. Can I have a part number? We can sell you the part. I ended up saying thank you and hanging up. Not much customer support just want to sell you their parts

Terrible all around. Product, service and turn around time on warranty work

Slimline Dishwasher now 7 months old - so far the engineer (once we had tracked down Pacifica who are the service agents who manage and assign the repair engineers) has been out twice (we are now awaiting the next visit). Gets to a point in any cycle and then stops, flashes lights and continually bleeps. Last time the problem stopped temporarily when the machine was removed (again) and tipped on its side. This is by far and away the least reliable machine we have ever owned EVER.
We will not buy another Sharp product regardless of the 'value' it appears to offer.

I purchased the Sharp 6KG ES-FE610CZ-W front load washing machine in July 2024. Shortly after the warranty expired, it developed a loud noise. The local Sharp service team charged a fee equivalent to half the cost of the machine to fix it. However, the repair only lasted six months before the same noise issue returned, and the machine is now malfunctioning again. The build quality and reliability of this product are extremely poor. My humble request don't waste your hard earned money in buying such a bad quality product

Sharps condenser tumble dryer 16 months old under 2 year warranty. Failed power board. Arranged outsourced repair via Pacifica. Waited 8 days for service engineer to attend despite having elderly relative undergoing cancer treatment requiring frequent laundry, a 6month old baby and two children under 12 which had no effect on prioritisation. Advised Pacifica the appliance required a new power board. Engineer arrived after 8 days, stayed 5 minutes advising “requires new power board”. I had to hold my breath. No date for return visit. All calls to Pacifica go unanswered. A very stressful experience with no resolution in sight. Avoid at all costs.

Dreadful service will never get a Sharp appliance again.Tumble dryer broke down twice still under warranty and each time engineer cancelled visit. Waited over 6 weeks and still have a broken machine. Had no machine all over Christmas and now cancelled again. Get fobbed off each time between repair centre and subcontractors. Unacceptable, AVOID.

CUSTOMER SERVICE ABSOLUTELY TERRIBLE!!

washing machine broken. Engineer out in 27th NOV. Stated washing machine would be written off and replaced (under warranty). Heard nothing from them. Called back on the 1st December, no update. Called again few days later as still no update. Told parts are on order which makes no sense as machine was to be written off. Extremely bad communication on their part. A week later.. still nothing. Called AGAIN. Lady said 6 parts on order, 4 there, 2 waiting arrival. Will call once arrived. Asked why we were told one thing and now something else. This is ridiculous. Extremely unhelpful on the phone too. It’s not a MONTH later and we still have NO UPDATE. Avoid this company and their appliances like the plague!! Absolute shambles, terrible terrible customer service. Will never ever use them again.

We bought a Sharp condenserTumble Dryer 12kg in 2023, at €499 it was the most expensive machine in the store. Despite it being a reverse tumble machine it tangled clothing and bedding/sheets roll into a ball. Worse was to come. Exactly 2 weeks after the guarantee expired, the machine broke down completely. Drum turns but no drying function.Filters always kept clear, no error codes. Called the supplier, not interested as gtee had expired. Wrote to Sharp, no reply. Took machine to a reputable local repairer, paid for inspection and was told it was a VERY exensive repair, not worth doing, requires a new compressor/heat pump. Wrote again to Sharp, no response whatsoever. Called them by phone and have been told as its out of gtee, call out charge alone is 115 € just for an engineer visit, then repair chargeable after that. Sharp used to be a well known Japanese brand, with a good reputation for customer service, but now it has sunk to such depths. Would I buy anything Sharp again? No, never ever! 500€ wasted and you will get no help from their appalling customer service! AVOID SHARP!

We have multiple sharp products. Very happy with our 75 inch TV, excellent sound and great picture, owned for 3/4 years now. Two tumbles have been great, our first one has been going years and is much better than the top rated beko we had. The fridge has been fine, although it didn’t include frost free which you’d expect this day and age but for the price I’m not complaining. In my opinion sharp offers good products at fair prices. Very surprised by their rating on here as we’ve been nothing but impressed each time.

Had a Sharp fridge freezer and i believe the temperature sensor has broken because the fridge keeps freezing. I purchased an new thermostat sensor probe and i asked Consumer Support the location of the sensor so i could get it replaced. The Support Centre would not provide the information on the location of the sensor and wanted to send their own engineer at significant cost to myself to 'evaluate' the problem. Useless Support

Bought Sharp dishwasher less than 18 months ago with a two year manufacturers warranty. About 5-6 weeks ago is stopped working and we called Sharps contact details. We contacted by Pacifica group who cover repairs under the warranty and they arranged an engineer to come. To cut a long story short, after 4 engineer visits, the dishwasher could not be repaired and after calling them twice, i was fobbed off saying they will look into the issue and would come back to me within 48 hours. Did they? NO. I then emailed them twice for an update but still no response and our dishwasher still not working. Would I buy Sharp products again, NO! Why is Ofsted not taking action to ensure they repair or replace broken appliances?

Purchased Sharp 55 inch Roku tv. Stopped working 1 year in, Sharp customer service advised nothing they can do and to throw it away!
What a waste of money and a rubbish birthday present!
No help from Sharp at all!

I brought a Sharp heat pump tumble dryer KD-HHH8S7GW2 a cooker of years ago and had nothing but issues. Three times a known capacitor kept blowing, apparently a known fault. Issues with it not drying correctly due to a door switch which we replaced ourselves, not the condenser had gone making it beyond economical repair. Tried in the first instance to get hold of Sharp direct to get a replacement only to be told we have to use Pacifica who look after the maintenance and repairs for Sharp. So not only are Sharp useless but so are Pacifica. I will never, ever buy the cheaply built garbage they produce again

Bought a Sharp YC-QS302AU-B Solo Microwave - Black- first one had an E32 on it after using the microwave for 3 minutes, ordered a replacement which arrived damaged, a chunk of plastic off the door. Would never buy Sharp again. Spoke to Sharp UK and not concerned at all.