LOOKFANTASTIC Reviews 392,949

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's excellent product range, often highlighting the great offers and competitive prices. Consumers appreciate the value for money, especially the box sets and the beauty box subscription, which allows them to try new products. People also value the fast and free delivery service, with many reporting that their orders arrive quickly and are well-packaged. The positive experiences extend to the service provided, with reviewers noting the ease of ordering and tracking. Customers appreciate the company's responsiveness in resolving issues, such as damaged items, and the availability of a premium delivery saver. Many reviewers mention that they have been ordering from this company for years and have never been disappointed, citing the genuine and fresh products, as well as the helpful and informative product reviews.

Based on these reviews

Rated 4 out of 5 stars

Good customer service. Reasonable priced. Returns aren't free. Boots superdrug perfume shop all offer free returns. Why would you not be in line with your competitors. Also false claims of discounts.... See more

Company replied

Rated 4 out of 5 stars

Great website, user friendly and there’s always a sale on, however it’s always on selected items which makes sense as the wide spread variety of brands don’t all go on sale or discounts at once.... See more

Company replied

Rated 5 out of 5 stars

The Jo Malone Cologne Discovery Collection is great as the selection are in sample size bottles perfect for your cosmetic bag. You can twist the cap shut at the top to make sure no perfume is wasted.... See more

Company replied

Rated 5 out of 5 stars

Look Fantastic has a great product range, with lots of great offers being regularly updated. Their Beauty Box subscription is so worthwhile, offering great value for money, and an opportunity to try... See more

Company replied

Rated 5 out of 5 stars

Easy and simple to use the app and love the points rewards you receive too. My recent purchase i decided to use my £10 credit which I was also able to use along with an additional discount cod... See more

Company replied

Rated 5 out of 5 stars

Order arrived within 2 days, ordering and tracking very easy to follow, well packaged and good price. First time I used this company as I always use Boots/j lewis or Debenhams but all out of stock, I... See more

Company replied

Rated 5 out of 5 stars

Great selection of products at competitive prices. Love the box sets they have available , such good value for money. Make excellent presents and extras for yourself. Have purchased the premium delive... See more

Company replied

Rated 5 out of 5 stars

LOOKFANTASTIC was great. I needed a specific colour bridesmaid dress for my daughter in a modest style as she is only 14 so would not have been suitable to have a very low neckline etc. I also needed... See more

Company replied

Rated 5 out of 5 stars

I’ve been ordering from LOOKFANTASTIC for years and they’ve never disappointed me. The range of products is great and I can always find my favourites in one place. Orders arrive well packed and produc... See more

Company replied

Rated 5 out of 5 stars

Always a pleasure to order from Look Fantastic. Super fast delivery! Order one day, next day delivery! Always have the products that I want in stock, and never any delays. Very well priced and great q... See more

Company replied

Rated 5 out of 5 stars

Lovely products well priced. Got a really nice K beauty set with quick delivery. I've shopped here a lot, partly because you build up reward points that you can exchange for money off vouchers. Never... See more

Company replied

Rated 5 out of 5 stars

I have bought a few items from LOOKFANTASTIC before which have arrived quickly and well packaged. My recent order arrived with one item damaged. The top had cracked on the Aesop body cleanser and le... See more

Company replied

Rated 5 out of 5 stars

Ordered from here twice and both times I have been really pleased with the service provided. Plenty of products available on the website and some great prices too. p.s. always check for discou... See more

Company replied

Rated 5 out of 5 stars

Great company! This is my go to online shop for all my favourite products but always at a reduced price! Never had an issue, delivery fast, products as described, never disappointed! If you’re like me... See more

Company replied

Rated 4 out of 5 stars

Easy to order, great selection of products, easy to checkout. Good offers on products. I've marked it down by 1 star due to the ridiculous price for delivery, 4 pound for a tiny lip balm in a big box... See more

Company replied

Rated 5 out of 5 stars

I received my item promptly and packaged safely through excessively. Luckily it was recyclable . The lipstick was in its original form and glided on beautifully. Leaving a soft glow that could be enri... See more

Company replied

Rated 1 out of 5 stars

Have been a customer for over 10 years. Was fantastic until one day suddenly they blocked my account. Kept chasing them to ask why and reactivate with emails and chats to customer service and they wou... See more

Company replied

Rated 5 out of 5 stars

I have been ordering from Look Fantastic for a few years now and I have never been disappointed. There is also a loyalty scheme where you can build up points and get £5,£10 discount vouchers. Very co... See more

Company replied

Rated 4 out of 5 stars

The item is supposed to be French made as it originated of “Make up for ever”. Why its made in Korea? And why you don’t notify in the description so customer will think twice before purchasing! Not en... See more

Company replied

Rated 1 out of 5 stars

I bought the MAC Prep + Prime Fix+ Mattifying Mist from Lookfantastic (order 738376907). From the very first use, it left obvious white residue all over my face, making it completely unusable. I... See more

Company replied

Rated 1 out of 5 stars

Why advertise spend over £30 I did so and expected to receive my free gift which I believed to be a sample of a foundation cream which I was planning on buying but needed to try it first. I am 75 yea... See more

Company replied

Rated 5 out of 5 stars

If they said something was in stock, it was in stock, and it came promptly. I had to return some products and they made it as simple as possible, which I really appreciated it. Everything I received w... See more

Company replied

Rated 5 out of 5 stars

Ordered make up a few days ago, Evri stupidly decided to leave my parcel on my front doorstep while I wasn't home and low and behold my box wasn't there when I got home. Contacted LF that night and e... See more

Company replied

Rated 4 out of 5 stars

Only uk site for certain items like L'Oreal Magnesium Defence which is excellent. Fantastic 5-star online service especially as upgraded to next day delivery. But Evri/Hermes delivery has let online... See more

Company replied

Rated 4 out of 5 stars

Doing well by using Royal Mail - far better than others, as the parcel actually gets delivered to the / or through the letter box. Delivery companies generally leave parcel anywhere (wrong address, i... See more

Company replied

Rated 5 out of 5 stars

Always compare prices on Lookfantastic. Their delivery is speedy and they stock most of the products l buy repeatedly. Elemis Superfood cleanser makes your face feel washed, cleansed and ready for the... See more

Company replied

Rated 5 out of 5 stars

I am thier customer and wont change it for any other retalier. Amazing prices, discounts and free gift when u spend certain amount. I hv stopped shopping from boots, perfumeshop and superdrug bec I al... See more

Company replied

Rated 5 out of 5 stars

Very good value with various promotions. Shipping was fast, and free of charge meeting the threshold. I trust LF for the genuinely and quality of products from cosmetics to hair care. I felt there wer... See more

Company replied

Rated 5 out of 5 stars

Never had any issues with Look Fantastic. Ordered late evening, arrived the next day. Always keep you updated on your order & delivery. Great range of products with regular offers. Love the email rem... See more

Company replied

Rated 5 out of 5 stars

I’ve ordered a few things recently as Christmas presents. All items were on offer at extremely favourable prices. Each item arrived really quickly and by courier which I didn’t expect. Royal Mail deli... See more

Company replied

Rated 5 out of 5 stars

Excellent range of products, a multitude of offers and influencer discount codes, incredibly speedy dispatch and delivery where you're always kept informed, sensibly sized and recyclable packaging,... See more

Company replied

Rated 5 out of 5 stars

Reliable fast delivery every time. My items always come packaged in a box with added paper protection inside. Have never had an issue with this company. Will always order my more high end beauty produ... See more

Company replied

Rated 5 out of 5 stars

Excellent company and have always found them competitively priced! Item was cheaper here than other beauty stores, it was also delivered very fast, sadly I didn’t receive the free gift promised! Minor... See more

Company replied

Rated 5 out of 5 stars

Always sceptical ordering through a website i haven't heard from before but this website was fantastic. A load cheaper than any other. I ordered million gold for her. Didn't leave myself much time... See more

Company replied

Rated 5 out of 5 stars

Ordered 2 perfumes from these as my first order, both were a great price a lot cheaper than in store prices elsewhere. Ordered them on Saturday afternoon after being out shopping and they both got del... See more

Company replied

Rated 5 out of 5 stars

Fantastic service as always from this company. Great deals on pricing. Top quality products with an extensive range of choice on well known brands. Packaged securely with quick free option delivery. T... See more

Company replied

Rated 5 out of 5 stars

I’ve ordered many times from Look Fantastic. Products are always well packaged and shipping is very prompt. I find the product reviews on the site helpful and informative, and the loyalty programme i... See more

Company replied

Rated 5 out of 5 stars

I'm a regular Lookfantastic shopper, and that's simply because they're quick, reliable, and consistently offer some of the best deals and loyalty rewards online. They even sometimes cheekily upgrade... See more

Company replied


Company details

  1. #60 of 126 best companies in Cosmetics shop
  2. #110 of 228 best companies in Beauty product supplier
  3. #37 of 78 best companies in Cosmetics and Perfumes Supplier
  4. #41 of 110 best companies in Hair product shop
  5. #36 of 62 best companies in Skin care clinic
  6. #37 of 71 best companies in Wellness centre

About LOOKFANTASTIC

Written by the company

LOOKFANTASTIC

Helpful links



About us

As Europe’s number one online premium beauty retailer, LOOKFANTASTIC® is the ultimate destination for all your beauty needs. Carrying over 22,000 products with complimentary worldwide shipping to over 200 countries, we have become the online partner of choice for many leading brands including MAC, Kérastase and Yves Saint Laurent.

With a portfolio of over 660 premium brands onsite, revenue share grown 40% year on year in the last 4 years, making LOOKFANTASTIC® one of the most successful beauty websites globally. With unrivalled technology and a team of world-class experts, we have created over 30 localised sites in as many languages, and attracted over 10 million visits per month in 2017 alone; 71% of which were international.

As we continue to build our luxury portfolio of partners, we are constantly adapting to and welcoming new trends in the industry. With more clean, vegan and organic beauty brands than ever before across skin, hair and body care, we have everything onsite to suit every individual beauty need and concern.

LOOKFANTASTIC® is part of THG Holdings plc, a globally renowned end-to-end tech platform specialising in taking brands direct to consumers across the globe. Using its proprietary technology and infrastructure, THG Ingenuity, the Group enables brands to grow at scale while driving unrivalled value and continuous performance.

LOOKFANTASTIC® is driven by a desire to create brilliant customer experiences, which are built from the insight and data executed through our integrated technology and expertise. Widening access to premium beauty and empowering men and women all over the world, we are leading the online beauty movement. Dedicated to delivering the very best in beauty, we also have an onsite blog led by our team of experts. Whatever your beauty concern or question, we have a bank of educational content to help you look and feel fantastic.

Keep in Touch

With new products and brands arriving at LOOKFANTASTIC® daily, sign up to our newsletter to receive the latest information and offers.

Partnerships:

If you would like to discuss working in partnership with LOOKFANTASTIC® or supplying your brand to any of it's portfolio of websites please contact us on: [email protected].


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

393K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Easy to use the website. Good prices and range of goods. The items arrived quickly and on time.

10 February 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look