I am a regular client of Otrium for over a year. Never had any problems with them until now and always finding my favorite brand with discounts even over 50%. The one problem I had is that DHL lost... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Invited
Tuvecun problema top que recibi y no me dieron solucion Era para un evento y no podia devolverlo Dije de darle solucion y me dijeron q lo devolviera
Company replied
In the past was great, but seems that today, the shopping cost are too much, even more if you want to return your purchase to change tour size, and I don't feel any help with this situation.
I was angry at Otrium at firs because but they fixed the problem and compensated me. It's important to communicate with the brands and make sure they know the problem
Company replied
Company details
- Haute Couture Fashion House
- Children's Clothing Store
- Clothing Store
- Men's Clothing Store
- Outlet Mall
- Women's Clothing Store
About Otrium
Written by the company
Wear over waste
Queremos que toda la ropa producida se use. Nada de ropa nueva en los vertederos. Nos asociamos con marcas de moda para vender colecciones de archivo o antiguas a precios irresistibles. Pero Otrium es más que increíbles ofertas de moda. Somos más inteligentes para tu armario, para tu cartera y para tu mundo. Hasta un 75% de descuento en las marcas de moda que más te gustan, todos los días.
Contact info
Spain
- otrium.es
3.4
Average
1K reviews
Replied to 85% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great discounts and customer service
I am a regular client of Otrium for over a year. Never had any problems with them until now and always finding my favorite brand with discounts even over 50%. The one problem I had is that DHL lost my package and Otrium customer service was brilliant. They issued the refund acknowledging DHL's negligence. The only bad thing is that their customer service chat only operates from 14.00 to 16.00 CET. Besides that, I LOVE OTRIUM!
January 8, 2026
Unprompted review
Advertisement
Invited
Top defectuoso
Tuvecun problema top que recibi y no me dieron solucion
Era para un evento y no podia devolverlo
Dije de darle solucion y me dijeron q lo devolviera
November 8, 2025
Reply from Otrium
Hola María,
Muchas gracias por tomarte el tiempo de compartir tu experiencia con nosotros. Lamento sinceramente que hasta ahora no hayas sentido el apoyo que necesitabas.
Nos pusimos en contacto contigo anteriormente para comentarte la opción de llevar la prenda dañada a la tintorería, y amablemente nos indicaste que nos mantendrías informados. Cuando estés lista, estaremos encantados de ayudarte con los siguientes pasos.
Con respecto a los descuentos que solicitaste, lamentablemente no podemos ofrecer descuentos individuales fuera de nuestras promociones habituales. Aun así, valoramos muchísimo tu fidelidad y estamos muy agradecidos de tenerte como cliente.
Por favor, háznos saber si hay algo más en lo que podamos ayudarte. Quedamos atentos a tu respuesta.
Un cordial saludo,
El equipo de Otrium
Invited
THANKFULLY OTRIUM FIXED THE ISSUE
I was angry at Otrium at firs because but they fixed the problem and compensated me. It's important to communicate with the brands and make sure they know the problem
April 11, 2025
Unprompted review
Reply from Otrium
Hi Paloma,
Thank you for your review. We are sorry to read that your parcel was returned to us by the carrier. We are working with them together to find out what happened. Our sincere apologies for the inconvenience.
Fortunately, based on this review, we were able to track down your order and according to the conversation we had the issue should be solved by now. Furthermore, we have just sent you a compensation code for the inconvenience. It is very important to us that our customers feel appreciated and we have been able to accommodate you immediately with appropriate solutions and compensation.
Hopefully we were able to help you in this way. Should you still have any questions, our Customer Experience Team will be happy to help you as best we can.
Kind regards,
The Otrium team
Advertisement
Good quality and good prices
Good quality and good prices. My first time buying in Otrium was a good experience. Recommended.
November 20, 2024
Unprompted review
In the past was great
In the past was great, but seems that today, the shopping cost are too much, even more if you want to return your purchase to change tour size, and I don't feel any help with this situation.
November 8, 2024
Unprompted review
Very disappointed
Very disappointed, my order has not arrived and there is no support team help me at all . They keep saying it will take up to 72 hours and it’s more than 160 hours
August 5, 2024
Unprompted review
Advertisement
All is perfect with Otrium!
All is perfect with Otrium!! THANK YOU VERY MUCH!!!
June 26, 2024
Unprompted review
Verified
Everything amazing
March 22, 2022
Verified
Verified
Good service
February 2, 2022
Reply from Otrium
Hi Khawla,
Thank you for your review. We are glad that you find our service satisfactory. However, we are confused about the three stars you gave us. If you have any question or an issue that needs solving, please contact our customer service office at [email protected] and one of our agents will be happy to help.
Kind regards,
Otrium
Advertisement
Verified
Great Service!
My purchased item was delivered within the time previously specified and in great condition.
January 25, 2022
Verified
Verified
Verified
Advertisement
Verified
Very good
Very good, super quick shipment and good quality products. 100% satisfied :)
January 11, 2022
Verified
Verified
I had a go experience on my first buy…
I had a go experience on my first buy on Otrium
December 22, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.