Last week in a meeting I was like "Hey, I'm pretty sure we're going to have to end up putting part numbers in here so that we can search part numbers in our history"
And the manager was like "why would you need to do that? Couldn't you just look up your order history with the vendor?"
And I was like "Okay, so, before the acquisition we bought about 200 desktops over the course of several months and added one of two SSDs to the desktops; three months after we stopped ordering that desktop, we started getting high failure rates on one of the two models of SSDs. Using the part number, I was able to search through the system and see which clients we'd sold which SSDs to so that we could proactively reach out and repair the issue before they had any data loss. We might need to do something like that in the event of a recall or a similar issue."
And the manager was like "well we could just reference the parts through the RMM"
And I was like, no we couldn't, the RMM doesn't record the drive part number, we would need to remote in to each computer to find that out."
And the manager was like "well, but we could search the drive part number with the vendor and cross reference different POs"
And I was like "I order from somewhere between five and twenty vendors on a given week, it would be much easier to search through our database of part numbers than to individually search each vendor website, because not every vendor includes the manufacturer part number in their order confirmation emails so I wouldn't be able to just search my emails, besides that we have multiple people who place orders."
And the manager was like "Okay but how often does this happen? Is this an issue you've run into more than once or twice?"
And to be completely fair, it wasn't.
So yesterday I took the screenshot above and several other screenshots comparing what quotes and POs look like internally and how this makes it difficult to track what's arriving and what needs to be ordered and sent my manager a message that said "Hey, I think we need to add manufacturer part numbers because if I make a quote, the only way my coworker would be able to place an order is if he referenced the original ticket, and the techs can't see what's coming in or out because the parts are so nondescript that they don't mean anything."
And this morning I got back the message that "I still think it's better to cross reference emails and orders instead of cluttering up quickbooks with a thousand part numbers" and I think I'm going to have to actually call the finance department and ask "hey does this ruin your day or anything?" because there's no fucking way that the finance department is going to have a worse time looking at a thousand part numbers than I am going to have needing to look up every part number five times during the order process.