UPS Reviews 1,986

Used UPS in UK frequently, best and most professional courier company. In Spain, polar opposite. Supposed to be home delivery, driver ‘ couldn’t find’ address. Despite giving tracking number, had to s... See more

Hard to even offer one star. We both send and receive a lot of packages and tell all vendors NOT to use this company. they cannot deliver, cannot handle anything shipped internationally, charge extr... See more

Parcel was supposed to arrive Friday 1st august 2025. Has not arrived yet Fridat 8th August 2025. No calls from any driver or office admins. Delivery address is a business which is opened 10hours a... See more

Absolutely a joke of a company, falsely charged me incorrect VAT and DUTY, which is fraud! Package lost and arrived more than two weeks late, 18 phone calls, nobody could answer question so just hung... See more

Your service gets worse every time. Today, I wasted my entire day waiting for a delivery scheduled between 10 AM and 2 PM that never showed up. No call, no warning, nothing. My plans were completely... See more

UPS Spain, advertised a delivery day and date however delivers a a week late without any explanation or whatever. They are misleading the customers with a 5 day transit between Spain and Holland which... See more

possibly the worst delivery company in the world. One of the questions I will ask any organisation in future is if they use UPS, then I will not purchase with them. changing delivery is not possible... See more

UPS tricked me. My package was marked as “delivered,” but I never received it — no call, no notice, nothing. I’ve contacted them multiple times since December 2024. They just say an investigation was... See more

You never receive a home delivery. They are always lying that they've tried to pass through and then bring it to a random spot far from your home. It would be fine to remove the option for home deli... See more

They said they came by and nobody was home (we were home and have a door cctv camera connected to our mobilhome as proof) and then the said it was delivered but to somebody we do not know or even do... See more

THE WORST courier I've ever worked with. They always say that they couldn't deliver the package to my home, even though I had planned my schedule around their delivery notification and stayed... See more

On Saturday, October 18th, a package was supposedly delivered to me—perfumes valued at £220—in a parking space that required a signature, which I never signed, nor did I even take a photo of where it... See more

The UPS service is awful. DO NOT USE. They took extra money out of my daughter's without explaining what it was for. They have asked for a list as long as my arm to prove my daughter's clothes are ove... See more

Terrible customer service. Terrible communication. Terrible everything!!! They handled my deceased mother's things horribly and broke almost everything sent from the USA. Some of this stuff has be... See more

I am waiting for 2 days now they say that my address is missing but no one called me they just updated in application. I asked them to give me number of delivery person but they said it is not possibl... See more

If I could give them minus stars I would!!! They delivered parcel to a completely different pickup point than the one I chose, now parcel is far from my house and i need to collect it according to the... See more

Utterly disgusting company, if it’s selectable, make sure not to use their services, which equals absolutely nothing. I’ve got a package from abroad that they couldn’t deliver to my home and dropped... See more

They keep saying they don't have the right address, we confirm it, they confirm they have it, then they post another update saying address incomplete. This has been going on for 6 days. There is no w... See more

After I received the tracking number from the webshop I wanted to change the delivery address as my circumstances changed. I kept contacting the support, but I was constantly redirected with my... See more

This company has more than once delivered my parcel to the wrong address and if not they have kept it Delivery time between 11am and 13.30pm.Still waiting at 4 pm and the driver phones my mobile to sa... See more

My order of live tropical fish has not been delivered. I haven’t had any communication from UPS apart from the AI and a useless automated message from support. I will never, ever, order from anywhere... See more

Firstly, their customs people are idiots. They will spend a whole 24-48 hours asking for the same document twice even when you provide it - if you want them to work instead of sitting on their bac... See more

Angry at myself for not checking up on these people in the first place which I usually do when dealing with a new company. You have heard about UPS for so long You would think in legit, but this is j... See more

UPS HAS TO BE WORST PARCEL SERVICE EVER.. .DO NOT USE THESE PEOPLE IF POSSIBLE. I waited for a delivery for 2 months from China . I signed up for text messages and email messages . I received none. I... See more

I had an item to return but UPS failed to collect and stated on the tracking that “they did a drive by and were unable to collect” How exactly do you collect an item if you can’t be bothered to g... See more

Lamentable - Regrettable. I request urgent shipping and paid for it from Spain to Poland and delivered the package to the access point in Coria del Río - Papelería La Estrella on 19 June. After 2 wee... See more

Impossible to find. Waiting 11 days for a delivery which was supposed to take 4-9 days. Awful tracking system that does not inform the client. I get a "delay" message since 5 days ago. No info about w... See more

Their tracking says that they tried to deliver for 2 days in a row, but that is a lie. They just don't come and bring it to a collection point far away from home. UPS is the only company that does not... See more

It should be option "zero" for this. After received a tracking info, there was nothing more later. On Web and app, I can't change option of delivery because they don't have. Every time, after clicking... See more

Parcel marked as delivered but was all day home. On the website of them they couldn't provide a picture of my parcel. Obviously driver scammed my parcel, impossible to get someone on the phone.... See more

You select the express delivery. you select delivery to UPS point (so it can be delivered without problems) and guess what- they could not deliver because the business is closed (for dinner) ...

They attempted delivery only once and was told will try again, but send the packet back to the original Sender in another country in less than 2 hours ! This happened in Barcelona.

UPS is, without question, the worst delivery company we’ve ever had the misfortune of dealing with. Whether it’s down to sheer laziness or internal policy, their drivers routinely refuse to de... See more

Some scammers as always, I didn't receive the package and they still want to charge me extra. This isn't the first time this company has caused problems. No one should ship or purchase from them. I do... See more

They stole the valuable items in my package! Thief’s and crooks! Never contacted anyone and do not answere any calls or messages. Do never send anything that has a higher value. The same thing happe... See more

Still Waiting After 7++Days for a 24/48h Delivery Absolutely unacceptable experience with UPS. I’ve been waiting for over 7 days for a package that was supposed to be delivered within 24 to 48... See more

Totally unreliable. They keep pushing the date of delivery, and now changed it to. We will let you know as soon as possible. It’s already taken them a week with a package from Germany to Spain and the... See more

Hi,if I could give this company a lower review value I would. Difficult to contact, can't work out basic information and just pass you from pillar to post as knowbody can be bothered to solve your i... See more

They lie when they say they try to deliver. We are always in at the delivery time and they always drop the package off at a pick up point. Incredibly unprofessional!

No stars do not use these clowns they should be called usless the worst courier company in the world. I would have more faith in a carrier pigeon stay away

A DISASTER. Circular loops when calling the customer service line. I received a letter with a PIN I did not need, because the service activated itself. However, I was not allowed to change the deliver... See more