adidas Portugal Reviews 26

Worst experience ever, order APT91219621 is delayed 2 weeks, contact support and got some AI agent pretending to be a human but saying the same answers over and over again... ask me to contact a week later cause it says the order is in warehouse and some excuse.... later as asked i contact after the due date and again exact same answers and ask to contact a week later... this is just unacceptable for such a company... it's going really down the road and had much better experience with other brands so never going to order again for sure

Tragic experience. You buy something from them that it is not delivered as it is supposed to and their customer service is telling you that it is not their problem and that in a month I ll be refunded.... unbelievable not even a small company with 1 client this kind of service, even the scamming people that call to tell you that they are from Microsoft and that you have a virus have better service experience!!! Give your money to Nike or another company, this one is definitely a rip off

I bought a pair of Adidas shoes in December 2024 and noticed that the mesh fabric on both shoes is getting worn out after just 3 months. The toe area is fraying, even though I haven’t used them much

I purchased a pair of pants during the Black Friday event at the end of November 2024. On December 1st, I received confirmation of the purchase, but the product never arrived. On December 16th, I received an email from Adidas stating that my order was canceled because the product was out of stock. However, when I checked their website, the item was still listed as available for purchase. This is highly suspicious, as it seems they sell items during promotional events without actually having them in stock, perhaps just to collect money without having the product available.

Since December 16th, I have been waiting for my refund. Today, January 6th, 2025, I contacted Adidas customer support via chat to inquire about the status of my refund. I was assisted by someone identified as Harsh_C, who responded in a very unempathetic manner, claiming the refund was processed on December 16th, which is clearly not true. After repeated explanations, they requested my bank statements, which I believe is an invasion of my privacy and security. Despite my reservations, I provided the documents. They then asked for my January 2025 transactions, but as the bank has not yet closed the month, I sent the available records.

Even after all this, they told me I need to wait another 24 to 72 hours. It has been over a month that I’ve been chasing a refund that is legally mine. This is unacceptable for several reasons:

They should not request sensitive documents like bank statements, as this compromises my privacy and security.
Customer service is extremely poor, with unempathetic responses and no concrete solutions.
Selling products that are not in stock to meet sales targets is a dishonest practice and undermines trust in the brand.
I demand an immediate resolution. It is absurd to have to plead for a refund for more than a month. I hope this serves as a warning for others to reconsider shopping online with Adidas, especially during promotional events like Black Friday. My experience shows that the brand prioritizes its sales metrics over customer satisfaction and integrity.

Adidas uses a bad courier called UPS, which mark product as delivered but won't deliver to the shipping address and won't even attempt the delivery. No interaction with customer, no notification. Adidas delivery is not reliable in Porto. I will never buy again in this store since this is the second time they surpass estimate delivery time.

Adidas customer service employees do not fulfill their duties and do not help customers in any way to solve the problem with a low-quality product from Adidas. Instead, Adidas customer service employees, as I assume, are busy with their personal affairs during working hours, judging by the inadequate response from Adidas customer service employees, perhaps they drink alcohol during working hours and play computer games. That is why Adidas has such an incompetent customer service that customers rate it at one star. This confirms my guess that Adidas customer service is simulating work in order to justify its salary. And the customer should not expect any real help from Adidas customer service. In addition, Adidas deliberately and cynically violates consumer protection laws.