It's not about the flowers , but the delivery is sooo bad , everytime I order they delay it by 5 days or more , this time it was bad so when I received the order it was already getting old
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
I join previous reviewer - DON'T use this company. 1. They took an order, being not able to fulfill it. 2.No customer service at all! They don't try to help in minimal way! 3. Lying elements in... See more
Company replied
Worst place to order flowers for your loved ones. I placed an fresh flower order for a loved ones birthday and provided the exact location and contact number to reach out. DHL kept showing it will be... See more
Company replied
Do not use. They will charge you for express delivery, have DHL reroute to shop without even trying to deliver, even if you give permission to place the flowers at doorstep. Nothing but trouble and cu... See more
Company replied
I have ordered a bouquet for a friend who lives in Munich. I entered wrong address, so DHL returned it to Blumenshop. I emailed the shop asking to re-send it (I offered to pay for new delivery). That... See more
Company replied
Easy website. Reliable service. Flowers arrived on time and most importantly- looked as advertised! My mom was very happy. Will definitely use you guys again
Company replied
First of all- beautiful flower bouquet as indicated on website. Flower preparation and delivery notifications were greatly appreciated ! Thank you. To note as well , is that I ordered these flowers... See more
Company replied
I've ordered flowers and presents for my daughter already twice. I live abroad and it is a perfect solution for us. Deliver was in time, both teams, the shop and delivery, provided detailed informati... See more
Company replied
I had a great experience with blumenshop.com. The purchasing process was smooth and uncomplicated, and they delivered exactly on the date I requested. The flowers arrived exactly as shown on their web... See more
Company replied
Had 3 orders from the great options they have. 1 order had an issue, once communicated with customer service Jana and Wiebke they communicated immediately with logistics and solve the delay faster tha... See more
Company replied
Flowers got delivered on time in Frankfurt ! I was worried after reading the reviews but quality and time of delivery was perfect
bad customer service, no action after phone call, 1 day late delivery ! don't spend your money here if you want your surprise delivered at the correct date - even with 5 day lead and acceptance of del... See more
Company replied
Fantastic, great service. Arrived on time. Good quality. With premium delivery DPD. Great customer service too. Thank you
Company replied
The assortment of bouquets is decently varied but nearly every bouquet gets stuffed with cheap filler flowers like Gerberas and then upcharged bc of one "expensive" flower like Lilies. And the oth... See more
Company replied
1 star is too complimentary for this company. I ordered two sets of flowers on the English website for delivery in the Netherlands. Both orders were not delivered on time because the town was writte... See more
I ordered a bouquet for my mom’s birthday, I am not physically there, so I wanted to make a surprise. The flowers were delivered 3 days later than it was supposed to, and of course, they didn’t look g... See more
Company replied
If I could give zero I would. Please DO NOT use this company. I ordered flowers for an aunt who has an accident and the delivery never contacted her to inform of delivery date/time. They did not deliv... See more
Company replied
Do not use this company. Birthday flowers did not turn up. They took my money and the flowers did not get delivered. They dont care. Left an automated message. Its a scam. Don't risk ruining the spe... See more
Company replied
I dont recommend this company. They made the receiver go to thw post office to pick up the flowrs while they charge you for the delivery at the home address (which does not look anything like the pict... See more
Company replied
They accepted the order to deliver the flowers to a church, but on the day of delivery said that it cannot be delivered. As if no delivery to a church is possible in Germany. The flowers were left a... See more
Company replied
I ordered a lovely bouquet for my friend to cheer her up. The flowers never made it there. Upon contacting customer service they stated that DHL couldn't find the address and that the address I provid... See more
Terrible service. The flowers never arrived and the company blumenshop did not want to help at all. It was very sad because it was for a birthday and they never turned up. All I got was an automated m... See more
Company replied
Ordered flowers week before requested delivery date. DHL sent notification that they will be delivered on requested date a Friday, that evening received further notification that due to DHL circumstan... See more
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The flowers were not delivered to the recipient for a wedding. I sent an email to enquire and just received an automatic response. I later then sent another email and was advised that the courier had... See more
Company replied
Warning, DHL do not deliver they will just cancel delivery so you have to collect from the closest post office. No option for refund and not able to collect until the following day.
Company replied
I was most disappointed by Blumenshop.de. I ordered flowers almost three weeks prior to the date I wanted them delivered. I then get a notice that they will be delivered a day late. I did not realize... See more
Company replied
I am very sad and disappointed. I ordered some flowers for my friend who was in hospital in Germany. I am in the UK. According to the tracking service the flowers were delivered to the hospital but d... See more
Company replied
Delivery gone wrong, flowers were delivered to a shop that was close on week-ends. They were dead by Monday. You should take into account that if not delivered the day after shipping they'll die and p... See more
Company replied
Terrible service. I chose this service because I could pick a delivery date. In fact they now claim delivery is 1 to 2 days after the selected date. This is bonkers. The flowers were a surprise for m... See more
Company replied
It's a scam. The flowers I ordered for my fiance for Valentine's Day were never delivered, and no attempt was made. The company refused a refund and they refused to resend the flowers. They should be... See more
E-Frisch GmBH who manage blumenshop.de do not handle customers professionally. They have zero customer service and have a terrible attitude while on the call.
The flowers came one day earlier as expected and the delivery went well, but they were starting to die on the second day....what more to say. THEY WEREN'T FRESH !
Company replied
I ordered flowers for a condolence, paid extra for Saturday delivery with DPD, and gave the correct address later when the delivery failed. The courier never called, the company ignored my update, and... See more
Company replied
I just wanted to say thank you! My first order was delivered today and it was just as shown in picture on the internet. Great job. I'm a very happy new customer. Kindly, Korinna
Company replied
Very good service! The company handled a late change of address very well. Flowers were delivered on time and in good condition
Company replied
EXTREMELY AWFUL SERVICE. I ordered flowers for someone for the New Year but they sent them to the Post office and mark it for self-Pickup. Who the hell does that with FLOWERS?? How does that ma... See more
Company replied
Don’t buy here. Someone ordered for me 2 times here And they don’t send on time When i finalnu got flowers from packstation flowers was already dry
Company replied
Very nice fresh flowers , delivery was on desired date 😍 All recomendations
Company replied
I ordered from Canada. The flowers were fresh and on time for a good price. I only order idmf PayPal is available!
Company replied
Flowers delivered to the building supposedly. Brother never recieved them for his wedding and no neighbours had collected them as indicated. No assistance in investigating or accountability from custo... See more
Company replied
Company details
Written by the company
Blumen verschicken - ✅Blumenversand Deutschland! ✅Frische Blumen online kaufen. ✅Kostenlose Grußkarte zu bestellen.
Contact info
Germany
- blumenshop.de
2.9
Average
1K reviews
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Absolutely disgusting,
Absolutely disgusting,
How can one not deliver flowers and keep the money, This is theft.
How is this company still in business
December 17, 2025
Unprompted review
Reply from blumenshop.de
Thank you for your review.
We are sorry to hear that you were not satisfied with your order. We would like to look into your order. Unfortunately, no order number was provided. Therefore, we kindly ask you to contact us at [email protected], including your order number.
Don’t buy here
Don’t buy here. Someone ordered for me 2 times here
And they don’t send on time
When i finalnu got flowers from packstation flowers was already dry
January 12, 2026
Unprompted review
Reply from blumenshop.de
Thank you for your review. We're sorry the delivery didn't go as expected. We completely understand your disappointment. Please note that with standard shipping, delivery on your preferred date cannot be guaranteed. We point this out when you select your shipping method.f a package cannot be delivered, according to our shipping and delivery conditions, the delivery will be made to a neighbor's house or the shipment will be taken to a post office/packing station for pickup. This is at the discretion of the deliverer.
Bad delivery
It's not about the flowers , but the delivery is sooo bad , everytime I order they delay it by 5 days or more , this time it was bad so when I received the order it was already getting old
January 5, 2026
Unprompted review
Reply from blumenshop.de
Thank you for your review. We are very sorry that the delivery by our shipping partner took longer than you had hoped. We completely understand your disappointment. Please note that delivery on your preferred delivery date is not guaranteed with standard shipping. We explicitly point this out when you select your shipping method.Please send us a picture of the entire bouquet, including your order number, within the freshness guarantee period to: [email protected]
EXTREMELY AWFUL SERVICE.
EXTREMELY AWFUL SERVICE.
I ordered flowers for someone for the New Year but they sent them to the Post office and mark it for self-Pickup.
Who the hell does that with FLOWERS??
How does that make Any Sense to them??
January 2, 2026
Unprompted review
Reply from blumenshop.de
Thank you for your review.
If a package cannot be delivered, according to our shipping and delivery conditions, the delivery will be made to a neighbor's house or the shipment will be taken to a post office/packing station for pickup. This is at the discretion of the deliverer.
I ordered from Canada
Easy website. Reliable service. Flowers arrived on time and most importantly- looked as advertised!
My mom was very happy. Will definitely use you guys again
December 21, 2025
Unprompted review
Reply from blumenshop.de
Dear Michael,
Thank you so much for your lovely feedback! 🌸
We’re really happy to hear that ordering from Canada was easy and that our service was reliable. It’s great to know the flowers arrived on time and looked just as advertised—and best of all, that your mom was very happy. That means a lot to us! We truly appreciate your trust and look forward to helping you again in the future.
I just wanted to say thank you
I just wanted to say thank you! My first order was delivered today and it was just as shown in picture on the internet. Great job. I'm a very happy new customer. Kindly, Korinna
December 15, 2025
Unprompted review
Reply from blumenshop.de
Dear Korinna,
Thank you so much for your feedback! 🌸
We’re truly delighted to hear that your first order arrived today and looked exactly as shown online. Knowing that you’re a happy new customer means a lot to us. Thank you for your trust and your lovely words — we’re looking forward to serving you again.
1 star is too complimentary for this…
1 star is too complimentary for this company. I ordered two sets of flowers on the English website for delivery in the Netherlands. Both orders were not delivered on time because the town was written in English and not Dutch. The flowers were delivered days later. If you are advertising on an English website, you should be able to comprehend a town in English (The Hague instead of Den Haag). Customer service is very poor. I would not recommend this company.
December 13, 2025
Unprompted review
I ordered a bouquet for my mom’s…
I ordered a bouquet for my mom’s birthday, I am not physically there, so I wanted to make a surprise. The flowers were delivered 3 days later than it was supposed to, and of course, they didn’t look good after several days just sitting somewhere during delivery. Customer service was not supportive asking me to send photos of the bouquet from different angles, I sent them pictures that I got from my mom on the first day of delivery. They weren’t happy with them, apparently not the right angle or something. I was very disappointed and unsatisfied. Please, save your time and money and avoid this company. It’s not worth it.
December 16, 2025
Unprompted review
Reply from blumenshop.de
Thank you for taking the time to share your experience. We’re truly sorry to read how disappointing this was for you – especially since the bouquet was meant to be a birthday surprise for your mom and you were ordering from afar. We completely understand how upsetting it is when a special moment doesn’t go as planned.
A delivery delay of several days is of course frustrating, and we regret that this affected the condition of the flowers on arrival. That’s certainly not the experience we want to provide. When it comes to our quality and freshness guarantee, we do require clear photos of the bouquet from specific angles so our team can properly assess the condition and determine what happened during transport. We understand that this can feel cumbersome, especially when you’re relying on photos sent by someone else, and we’re sorry if this process came across as unsupportive.
Please know that these photo requirements are not meant to dismiss concerns, but to ensure we can fairly and accurately review each case with our suppliers and shipping partners. That said, we regret that this added to your frustration instead of helping to resolve it.
If you’re willing, we would still like to review your case once more. You can contact us directly at [email protected]
with your order number, and we’ll take another careful look at what can be done.
I dont recommend this company
I dont recommend this company. They made the receiver go to thw post office to pick up the flowrs while they charge you for the delivery at the home address (which does not look anything like the picture).
December 4, 2025
Unprompted review
Reply from blumenshop.de
Thank you for your feedback. We’re truly sorry to hear about your disappointment and understand how frustrating this experience must have been.
We would like to clarify that according to our delivery terms, if a parcel cannot be delivered to the specified address (for example, if the recipient is not available or the location cannot accept parcels), the shipping carrier may redirect the shipment to a nearby post office or pickup location.
Excellent Service and Beautiful Flowers
I had a great experience with blumenshop.com. The purchasing process was smooth and uncomplicated, and they delivered exactly on the date I requested. The flowers arrived exactly as shown on their website, fresh, beautiful, and just what I expected. Highly recommended.
December 5, 2025
Unprompted review
Reply from blumenshop.de
Dear Valentina,
thank you so much for your wonderful feedback! 🌸
We’re delighted to hear that you had such a great experience with blumenshop.com – from the smooth and uncomplicated purchasing process to the delivery exactly on your requested date. It’s especially nice to know that the flowers arrived just as shown on our website, fresh, beautiful, and exactly as you expected.
Your recommendation truly means a lot to us. Thank you for your trust, and we’d be happy to welcome you back anytime!
They accepted the order to deliver the…
They accepted the order to deliver the flowers to a church, but on the day of delivery said that it cannot be delivered. As if no delivery to a church is possible in Germany. The flowers were left at some kind of pick up point. I live in another country and have no friends to pick them up.
They refuse to return my money either. Terrible service
December 8, 2025
Unprompted review
Reply from blumenshop.de
Dear Anna,
Thank you for your message and for sharing your experience. We truly understand how upsetting and frustrating this situation must have been – especially since you were ordering from another country and relying on everything to work smoothly.
We would like to clarify the background: unfortunately, churches in Germany usually do not have an official postal address for parcel delivery and often do not accept shipments directly. In such cases, if delivery is not possible on site, the shipping carrier decides to redirect the parcel to a pickup location.
Cheap Flowers priced expensively
The assortment of bouquets is decently varied but nearly every bouquet gets stuffed with cheap filler flowers like Gerberas and then upcharged bc of one "expensive" flower like Lilies. And the other options are to just buy the expensive flowers by itself which isn't what people want when they search for bouquets.
I know flowers have their price as someone who works with them, but certainly not when the cheap filler flowers take away entirely from the main star.
Its all just to be able to upcharge people bc the bouquet looks "fuller".
Also the delivery is nearly always lae by at least a day. Do not even try having it delivered on a saturday, you will surely receive it on Monday the next week.
November 22, 2025
Unprompted review
Reply from blumenshop.de
Thank you for taking the time to share your detailed feedback. We are sorry that our flower selection, and especially the bouquet arrangement, did not meet your expectations. We completely understand your perspective – particularly given your professional experience with flowers.
All prices, flower varieties, and bouquet arrangements are clearly displayed on our website, allowing every customer to see exactly which flowers are included and how the prices are calculated. The use of various flowers (including gerberas or other complementary blooms) is not intended to fill out the bouquet, but rather to ensure balanced arrangements, long-lasting freshness, and a visually appealing bouquet. We appreciate your honest feedback and will pass it on to our product team.
Regarding delivery delays: Unfortunately, a guaranteed delivery date is not possible with standard shipping. For time-sensitive deliveries, we recommend our express options.
I have ordered a bouquet for a friend…
I have ordered a bouquet for a friend who lives in Munich. I entered wrong address, so DHL returned it to Blumenshop. I emailed the shop asking to re-send it (I offered to pay for new delivery). That wasn't their responsibility nor practice, but they went that extra mile and sent the bouquet at their own expense.
Truly grateful! Thank you so so much ❤️
November 24, 2025
Unprompted review
Reply from blumenshop.de
Thank you so much for sharing your experience! We’re truly happy to hear that everything worked out, even after the wrong address was entered and the bouquet was returned. Our team was glad to help and make sure your friend in Munich still received her flowers — sometimes going the extra mile is simply the right thing to do. Your gratitude means a lot to us. Thank you so, so much for your kind words. 🌸
I ordered from Canada
I ordered from Canada.
The flowers were fresh and on time for a good price.
I only order idmf PayPal is available!
November 12, 2025
Unprompted review
Reply from blumenshop.de
Dear Kerstin, Thank you so much for your review.
We’re delighted to hear that your flowers arrived fresh and on time, and that you were happy with the price — especially ordering all the way from Canada.
And no worries: as long as PayPal is available for you, you’re always welcome to place your order just the way you prefer. 🌸
Scammers
Do not use this company. Birthday flowers did not turn up. They took my money and the flowers did not get delivered. They dont care. Left an automated message. Its a scam. Don't risk ruining the special occasion.
Scammed.
Edit to reply: it's too exhausting dealing with you going round & round with uour automated responses and blaming the post service who don't actually have the order hence scammers. See all the reviews are the same shame on you.
November 4, 2025
Unprompted review
Reply from blumenshop.de
Thank you for your feedback.
We’re very sorry to hear that your flowers didn’t arrive and understand how disappointing this must be, especially for a special occasion.
Please send us your order number and any details about your case to [email protected]
so we can investigate the issue and provide a solution as quickly as possible.
Your message is important to us, and we want to ensure this is resolved for you. 🌸
Dreadful Florist
Terrible service. The flowers never arrived and the company blumenshop did not want to help at all. It was very sad because it was for a birthday and they never turned up. All I got was an automated message exactly like the other review. They didnt care but took my money and ruined the birthday. Don't use this florist. Don't risk it.
November 4, 2025
Unprompted review
Reply from blumenshop.de
Thank you for taking the time to share your feedback with us.
We are very sorry that your flowers didn't arrive and that your experience was so disappointing, especially on a birthday – this shouldn't happen.
Please send us your order number and a brief description of the incident to [email protected] so we can investigate.
Worst place to order flowers for your…
Worst place to order flowers for your loved ones. I placed an fresh flower order for a loved ones birthday and provided the exact location and contact number to reach out. DHL kept showing it will be delivered by 1pm, then they moved to 3 pm, then 5 pm and evening they updated couldnt deliver. when they could have just called the person and ask for location inspite of providing current location. People are sending gifts for their special days and if you cant deliver on time please dont be in this business.
October 28, 2025
Unprompted review
Reply from blumenshop.de
Thank you for your feedback.
We are very sorry that your delivery did not arrive on time and that you were so disappointed, especially on such a special occasion.
Please note that our drivers do not notify recipients of deliveries by phone. However, you are welcome to send us your order number to [email protected] so that we can investigate the matter.
Poor service-late delivery
I was most disappointed by Blumenshop.de. I ordered flowers almost three weeks prior to the date I wanted them delivered. I then get a notice that they will be delivered a day late. I did not realize you have to pay 6 euros extra for good service. What a rip-off will not use them ever again.
October 10, 2025
Unprompted review
Reply from blumenshop.de
Dear Steven,
Thank you for your feedback. We are very sorry that your order did not arrive on the desired date. With our standard shipping option, we cannot guarantee delivery on the desired date. For time-sensitive orders, we recommend choosing express shipping, which ensures delivery on the desired date. We understand your disappointment.
Had 3 orders from the great options…
Had 3 orders from the great options they have. 1 order had an issue, once communicated with customer service Jana and Wiebke they communicated immediately with logistics and solve the delay faster than I expected. Well done
October 1, 2025
Unprompted review
Reply from blumenshop.de
Dear Mohammad,
Thank you so much for your thoughtful feedback! 💐 We’re truly happy to hear that you enjoyed our wide range of options and that our customer service team — Jana and Wiebke — were able to assist you quickly and efficiently.
We really appreciate your understanding and your kind words about how the situation was handled. It’s great to know that everything was resolved to your satisfaction and that we could make things right.
bad customer service
bad customer service, no action after phone call, 1 day late delivery ! don't spend your money here if you want your surprise delivered at the correct date - even with 5 day lead and acceptance of delivery date , they still managed to mess this up and the flowers cam 1 day too late .
September 9, 2025
Unprompted review
Reply from blumenshop.de
Thank you for your review.
We kindly ask you to send us more detailed feedback to [email protected] so that we can improve our service.
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