They owe us $2200 as they cancelled our tickets and never got the money and we assumed them to the court and the judge put the decision to our favor by but they didn’t return the monyThey owe us $2,20... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had a great experience booking tickets through hop2.com. Special call out to Kari from hop2 who patiently helped us find good deals on the tickets and also to synchronizes tickets so that our g... See more
Company replied
The agent, Korbin. I got a call within half an hour of booking to choose my seats, and I got what I wanted. He was super nice and efficient and helpful.
RAAVI , the customer agent who facilitated my booking, was very hands on and patient in dealing with my inquiries. We spent almost an hour just for to find th e best deal for me. This app or website i... See more
Company replied
Company details
About Hop2.com
Written by the company
Meet Hop2- the newest player in finding the cheapest international airline tickets.
Booking online is now easier than ever. With Hop2 you'll also find the greatest values - all online and in a quick, time-saving manner.
Our team of travel professionals are always at your service and ready to help. You can reach us from anywhere in the world at any time.
Contact info
31 47th Ave #3100, 11101, Long Island City, New York, United States
- +1 888-898-8073
- [email protected]
- hop2.com
4.1
Great
6K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Smooth booking, great prices!
I booked my flight through Hop2 for the first time and it honestly went super smooth. The website was easy to navigate, and I found some pretty good deals. Got my confirmation quickly and everything worked just fine at the airport. No complaints – I’ll definitely be using them again for my next trip!
March 7, 2025
Unprompted review
Reply from Hop2.com
Hi Hunter,
Thank you for sharing your experience! We’re thrilled to hear your first booking with Hop2 went smoothly and that you found great deals on our site. It’s always our goal to make travel planning easy and hassle-free, so we’re glad everything went well from start to finish.
We look forward to helping you with your next trip!
Best regards,
Hop2 Team
Poor customer service
Poor customer service. My flight has been canceled (by the Airline) I am trying to reach the customer service or the rebooking service. I tried to reach them in the following both numbers:
1-877-9600-103 (USA phone number)
1-888-898-8073 (USA phone number)
I was waiting on the line for 1 hour.
and all the time there phone call system in purpose drop the call after waiting on the line for 1 hour.
shame on them if this is the level of customer service that they are providing.
of course I sent twice email to
customercare (at) hop2.com
but got ZERO response by email.
May 5, 2025
Unprompted review
Reply from Hop2.com
Hi Ilan,
We sincerely apologize for the inconvenience and frustration you experienced. On weekends, we operate with limited manpower, and emails are addressed in the order received, which may have caused the delay in response.
We can confirm that your refund request has been requested on our end and is currently pending with the airline. Once the funds are received, we’ll ensure prompt handling.
Thank you for your patience and feedback. We’re committed to improving our service.
Best regards,
Hop2 Team
Jacob was very helpful while booking…
Jacob was very helpful while booking the tickets.
May 4, 2025
Unprompted review
Reply from Hop2.com
Hi Pratap,
Thank you so much for the 5-star review! We're thrilled to hear you had a great experience and that Jacob was helpful while booking your tickets. Feedback like this encourages our team to continue providing excellent service.
We truly appreciate your support and look forward to helping you again!
All the best,
Hop2 Team
Wonderful experience
Wonderful experience, very fast and efficient- better than when I called delta! Really appreciate Obi
May 2, 2025
Unprompted review
Reply from Hop2.com
Hi Susan,
Thank you for your kind words! We're so glad to hear you had a wonderful experience and that Obi was able to assist you quickly and efficiently. We'll be sure to share your appreciation with him.
Thanks again for taking the time to share your feedback!
Best regards,
Hop2 Team
Experience was great
Experience was great! Mitchell assisted me perfectly!
May 2, 2025
Unprompted review
Reply from Hop2.com
Hi Razak,
Thank you so much for your kind words! We're thrilled to hear that your experience was great and that Mitchell was able to assist you perfectly.
We'll be sure to pass along your appreciation—feedback like this truly motivates our team and we will be glad to help you with your future travel plans.
Best regards,
Hop2 Team
Kari,
Kari,
Just wanted to say a big thank you for helping with the ticket booking! I really appreciate you taking the time to sort that out—it made things so much easier for me.
You’re the best—thanks again!
April 28, 2025
Unprompted review
Reply from Hop2.com
Hi Mahesh,
Thank you so much for your kind words! Kari will be absolutely thrilled to know that her help made things easier for you. We’re lucky to have her on the team, and we truly appreciate you taking the time to share your experience.
Looking forward to assisting you again in the future—safe travels!
Best regards,
Hop2 Team
Had a great experience booking tickets…
Had a great experience booking tickets through hop2.com.
Special call out to Kari from hop2 who patiently helped us find good deals on the tickets and also to synchronizes tickets so that our groups travels by the same flight on different itineraries.
Also helped us with getting seats next to each other and with adding custom requests like wheelchair assistance for some of the group.
Overall helped us with complex requirements we had and successfully got us booked
Thank you Kari
April 28, 2025
Unprompted review
Reply from Hop2.com
Hi Vishnu,
Thank you so much for sharing your wonderful experience with us! We’re thrilled to hear that Kari was able to assist you so patiently and thoroughly—especially with coordinating your group’s travel, securing seats together, and handling special requests like wheelchair assistance.
It’s always our goal to make even the most complex travel arrangements feel smooth and stress-free, and we’re so glad Kari delivered on that for you. We’ll be sure to pass along your kind words—she’ll be delighted to hear them!
Thank you again for choosing Hop2, and we look forward to helping you with your future travel plans.
Best regards,
Hop2 Team
Ms Amal was persistent in resolving a…
Ms Amal was persistent in resolving a booking error.
April 29, 2025
Unprompted review
Reply from Hop2.com
Hi Hunter,
Thank you for your feedback! We’re so glad to hear that Ms. Amal’s persistence helped resolve the booking error. Her dedication to supporting our customers truly makes a difference, and we’ll be sure to share your kind words with her.
We appreciate your trust and look forward to assisting you again!
Best regards,
Hop2 Team
I had such a good experience booking my…
I had such a good experience booking my tickets with Clark..He is so helpful and knowledgeable..
Again Clark is the best and i highly recommend using him while looking for new reservations.
Thank you Clark
April 28, 2025
Unprompted review
Reply from Hop2.com
Hi J.M.,
Thank you so much for your wonderful feedback! We're thrilled to hear that Clark provided such helpful and knowledgeable service. We'll be sure to pass along your kind words—he'll be so happy to hear them!
We appreciate your recommendation and look forward to helping you again soon!
Best regards,
Hop2 Team
Mitchell was great helping me get…
Mitchell was great helping me get everything booked
April 19, 2025
Unprompted review
Reply from Hop2.com
Hi Cameron,
Thank you for your kind words! We're so glad to hear Mitchell was able to help you get everything booked smoothly. We'll be sure to pass along the appreciation — and we look forward to assisting you again in the future!
All the best,
Hop2 Team
Horrible customer service support
Horrible customer service support. Scam This travel agency is very deceitful. I would not recommend Hop2.com
April 7, 2025
Unprompted review
Reply from Hop2.com
Hi Neaizy,
Thank you for sharing your feedback, and we're truly sorry for the frustration this situation has caused. Please know that cancellation policies vary by airline, and in this case, the refund amount was based on Qatar Airways’ specific terms for voluntary cancellations. Some taxes and fees are nonrefundable, and a penalty may also apply.
We understand how disappointing this can be and assure you that we did our best to explore all possible options for a full refund. Unfortunately, we are bound by the airline’s fare rules.
We sincerely apologize for the inconvenience and appreciate your understanding.
Yours truly,
Hop2 Team
Vermont is great
April 5, 2025
Unprompted review
Reply from Hop2.com
Hi Constantine,
Thank you for the kind words!
We're so glad to hear you had a great experience with Vermont. He's truly dedicated to making travel planning smooth and stress-free.
We'll be sure to pass along your appreciation—he’ll be happy to know he made a positive impact! We look forward to assisting you again on your next adventure.
All the best,
Hop2 Team
Reply from Hop2.com
Hi Baljit,
Thank you for your kind words!
We’re so glad to hear that Kari was able to assist you and that her efforts made a positive impact. She truly cares about helping our travelers, and your appreciation will mean a lot to her.
Thanks again for choosing us—we hope to help you with more journeys in the future!
All the best,
Hop2 Team
Thanks sooo much for the help of Mr
Thanks sooo much for the help of Mr. Gany, he assisted me deeply and thanks to hop.2
Best Regards,
Issam Tawfek
April 1, 2025
Unprompted review
Reply from Hop2.com
Hi Issam,
We're delighted to hear that Mr. Gany was able to assist you! Your satisfaction means a lot to us, and we appreciate your kind words.
If you need further assistance, don’t hesitate to reach out.
Safe travels,
Hop2 Team
Kari is very helpful and very kind
March 18, 2025
Unprompted review
Reply from Hop2.com
Hi Mohammad,
Thank you for your kind words! We're delighted that Kari provided you with helpful and kind service.
We’ll be sure to pass along your appreciation.
Safe travels!
All the best,
Hop2 Team
Cian has been responsive and helpful…
Cian has been responsive and helpful with helping us book our flights.
March 16, 2025
Unprompted review
Reply from Hop2.com
Hi Norma,
Thank you for your feedback!
We're glad that Cian was responsive and helpful in assisting with your flight booking. Providing excellent service is our priority, and we appreciate you choosing us.
Sincerely yours,
Hop2 Team
Leander was very professional and understanding
Leander made a bad situation turn around and he was pleasant and professional about it.
If it wasn't for dealing with Leander, I was going to have to dish out a lot more money to correct this bad situation.
March 9, 2025
Unprompted review
Reply from Hop2.com
Hi Deb,
Thank you for your kind words! We're glad to hear that Leander was able to turn things around for you.
We’ll be sure to share your feedback with him.
Safe travels, and we hope to assist you again in the future!
Yours truly,
Hop2 Team
Tracy was very helpful
Tracy was very helpful. She was texting me the whole time I was on line and my flights doubled. She immediately sent me another link to correct the problem.
March 2, 2025
Unprompted review
Reply from Hop2.com
Hi Debbie,
Thank you for your kind words!
We're glad to hear that Tracy was able to assist you quickly and efficiently. Providing seamless support is our priority, and we appreciate you taking the time to share your experience.
Safe travels, and we look forward to helping you again in the future!
Best regards,
Hop2 Team
Alora was very patient
Alora was very patient, helpful and respectful. She walked me through the entire process and clarified any questions.
Thank you, Alora!
February 27, 2025
Unprompted review
Reply from Hop2.com
Hi Araz,
Thank you for your kind words! We're thrilled to hear that Alora provided you with patient, helpful, and respectful service. We’ll be sure to share your appreciation with her.
If you ever need assistance again, don’t hesitate to reach out. We look forward to serving you in the future!
Best regards,
Hop2 Team
Name correction
A big thank you to Tiffany for helping me correct my name on the tickets. She was understanding and saved my day! I highly recommend HOP2 for booking, as they have a great staff that provides excellent service.
February 26, 2025
Unprompted review
Reply from Hop2.com
Hi Hani,
We truly appreciate your kind words! We're so glad to hear that Tiffany was able to assist you and make your experience smooth. Providing excellent service is our priority, and it’s wonderful to know she made a difference for you.
Thank you for recommending HOP2! We look forward to helping you with future travel plans.
Best regards,
Hop2 Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.