GeckoCustom Reviews 3,404

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are very satisfied with the quality and design of the products. Many appreciate the ability to personalize items with photos of their pets or family. The products, such as shirts, pajama pants, and flags, are often described as soft, comfortable, well-made, and true to size. People also love the vibrant colors and crisp print quality of the custom designs. However, there are mixed opinions regarding order fulfillment and customer service. While some customers praise the company for keeping them informed about their order status and for the prompt and helpful responses from customer service, others report issues with delayed deliveries, items not arriving, and unhelpful or unresponsive customer service. Some consumers have also reported that the delivered products do not match the advertised description.

Based on these reviews

Rated 5 out of 5 stars

Absolutely love this decal! The Patriotic 250th Anniversary God Bless America Eagle 1776–2026 design is bold, detailed, and truly meaningful. The eagle graphic looks fantastic on my car window and the... See more

Company replied

Rated 5 out of 5 stars

My husband was ecstatic with his Father’s Day shirt! The fit is perfect, super comfy, and he loved the thoughtful photo placement—me and our daughter right over his heart, which truly touched him. An... See more

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Rated 5 out of 5 stars

I bought two pairs of custom pajama pants for my husband and my mom for Christmas - one with our dog and one with three cats for my mom. They are truly incredible! The photos printed perfectly and the... See more

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Rated 5 out of 5 stars

After researching quite a few different pet photo pajama sites, I decided to go with Gecko custom. I read their reviews which were all positive. But the main reason for choosing Gecko was because th... See more

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Rated 1 out of 5 stars

SCAM! Be aware. I ordered and my delivery took weeks….coming straight from china. Once I received my item it looked nothing like what was advertised. Customer service is non existent. I would h... See more

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Rated 1 out of 5 stars

I ordered my parents custom hoodies for Xmas presents on Dec 9, they advertised “order now” to receive by Christmas. When my parents still haven’t recd their gift a few days before Xmas, I contacted... See more

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Rated 5 out of 5 stars

Your awesome shirts have been a tradition for our Boerne High School volleyball team parents for many years. It gives us extra spirit, gives the girls something to look forward to in Varsity, and make... See more

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Rated 5 out of 5 stars

I must say Gecko Custom far exceeded my expectations with the full shopping experience, which can be a wonderful delight these days. The Quality of their products are superior in every way, and someth... See more

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Perfect Santa Gift Bag for My Dog! I absolutely love this Santa gift bag for my dog! The size is perfect—plenty of room for toys and treats without being bulky. The graphics are adora... See more

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Rated 5 out of 5 stars

I ordered two pairs of pajama pants for my son and his girlfriend. I was a little skeptical and didn’t set my expectations too high; however, the items turned out exactly as the mock up showed them. I... See more

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Rated 1 out of 5 stars

Ugh! Why do I get so excited about a product/ company and totally disregard my research into their actuality? Time to kick myself again! If I had read these reviews, I wouldn’t be standing in line... See more

Rated 5 out of 5 stars

You guys did a wonderful job in making these designs is amazing what you guys do. Thank you so much for making this happen and for my package to come to me you guys are very good to let me know when m... See more

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Rated 5 out of 5 stars

I ordered pajama bottoms with my husband's dogs pic for him as a Christmas gift. Notice I say my husband's dog...she is his baby. The bottoms themselves are made from a soft mid-heavy weight flannel.... See more

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Rated 5 out of 5 stars

Great customer service. The custom made flag I ordered was better than expected. The quality and price was something to share with friends and family. Currently, my neighbors are expressing their c... See more

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Rated 5 out of 5 stars

I am always wary of ordering from companies that are on Facebook. When I saw this very personalized shirt, allowing up to 5 pets on a very customizable hawaiian shirt, I decided to take a chance. I... See more

Rated 1 out of 5 stars

BEFORE BUYING BEWARE! Did not receive package. Was super excited as this was a gift. And planned on getting myself merchandise. They refuse to help and usps won't help because it has been too long as... See more

Company replied

Rated 5 out of 5 stars

I think this is a great company. They kept me posted on my order. Offered little discounts if I wanted to order any add-ons, shipping was quick for custom orders so I got in time for Xmas! Absolutely... See more

Company replied

Rated 5 out of 5 stars

Excellent Quality! Excellent Price! Excellent Fit! Wow! What an amazing gift for my husband. The images of our French Bulldog were life- like. The shirt material was so soft and very well made.... See more

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Rated 5 out of 5 stars

I cannot say enough good things about this Halloween Hawaiian shirt! I ordered it with custom pictures of my own dogs, and it came out better than I ever imagined. The colors are bold and vibrant,... See more

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Rated 1 out of 5 stars

I ordered a coffee mug with a picture on it of my 3 dogs. The pictures are fading and when I contacted customer service I had to send MULTIPLE messages to get a response. I had to open up new case a... See more

Company replied

Rated 1 out of 5 stars

Placed an order on December 3; It is January 6 and I still do not have the merchandise, which was supposed to be Christmas gifts. The tracking information they sent worked some days but not others; I... See more

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Rated 5 out of 5 stars

I was reluctant to order from this company, since I first saw their add on Facebook. But after some research on the company (and reading other reviews on Trustpilot), I decided to give them a try. I... See more

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Rated 1 out of 5 stars

wow I am completely shocked by the terribly customer service from Gecko Custom. Per my previous post, it took me posting a review of this company for them to reach out to me. Before posting on this... See more

Company replied

Rated 1 out of 5 stars

Still haven’t received my order a month after placing it. It was a Christmas gift for family, and can no longer be given due to them shipping from China. There’s no mention of this on their websit... See more

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Rated 1 out of 5 stars

PLEASE DO NOT ORDER FROM THIS COMPANY . THEY ARE FRAUDS . I ORDERED A GRADUATION BANNER FOR MY DAUGHTER A MONTH AGO AND THEY SAID IT WAS DELIVERED BUT I NEVER RECEIVED IT . MY DAUGHTER HAS SINCE GRADU... See more

Rated 5 out of 5 stars

The banner looks fantastic! They reproduced the pic I sent to perfection. My Grand daughter is going to love this. I'm sure I'll get loads of compliments and requests for referrals from many of my nei... See more

Rated 5 out of 5 stars

I absolutely love this shirt. I’m a Charlie Kirk supporter from Australia and this tee is just lovely ☺️ the material is soft and extremely comfortable. It’s the perfect fit and I can remember Charlie... See more

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Rated 5 out of 5 stars

I came across this company while scrolling online after recently loosing two beloved pups. I have the somber memorials, and this was a welcome, lighter way to remember them with a smile. I got my husb... See more

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Rated 5 out of 5 stars

This was my first experience with GeckoCustom.. I am so Very pleased !!! The Personalized Marker I ordered for my precious dog who passed away was Exactly as it appeared in the ad .. even nicer .. A... See more

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Rated 5 out of 5 stars

Excellent customer service. I sent an email regarding a purchase I made (the personalized face pajama pants) and they responded in a timely manner with more than enough information regarding the order... See more

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Rated 1 out of 5 stars

I've been trying to contact the company for over five days, but my delivery hasn't been updated. I placed the order for a ceremony a month in advance, and there's only one day left until the celebrati... See more

Rated 5 out of 5 stars

I ordered the personalized baseball cap from GeckoCustom and I love it! I have a brown and white Boston Terrier, (not the usual black and white), so it was extra special to put her face in the perfect... See more

Company replied

Rated 5 out of 5 stars

This company has great customer service, an easy to navigate website when ordering and adorable products. I ordered personalized pajamas as a Christmas gift and I am very happy with the results. I can... See more

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Rated 1 out of 5 stars

I ordered the xl dog shirt. According to the sizing instructions, the xl fits dogs with a chest size of up to 25 inches. That means the shirt should be slightly larger than that to fit a dog comfortab... See more

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Rated 1 out of 5 stars

I ordered a shirt for Father’s Day on May 31. Said it would come in time by June 15. The shirt did not come in time and took me tracking it down and emailing the company. It finally arrived on June 2... See more

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Rated 5 out of 5 stars

Was getting a bit worried about timeframe for delivery because tracking showed time delay at sorting centre, but I was happy with emails with my queries being replied to promptly. Once my item was del... See more

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Rated 5 out of 5 stars

Very pleased. With short time before Christmas GeckoCustom did exactly what they offered. Got the pajama style pants with our dog printed nicely made and shipped right on time like they promised. The... See more

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Rated 2 out of 5 stars

I placed an order a month before Christmas and didn’t receive half of my order. It is past Christmas and I have written the numerous times about my missing orders and may have not been able to get it... See more

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Rated 1 out of 5 stars

Terrible. Terrible. Customer service is non existent. My products never arrived. After 3 months they admitted the products would not arrive and refunded 75% of the cost. So save the worry. Save the st... See more

Company replied


Company details

  1. Gift Shop
  2. Clothing Store
  3. Custom T-Shirt Store
  4. Fashion Accessories Store

Written by the company

With more than 5 years working in the e-commerce field with the motto Best Service - Unique Items - Right Time, we have been bringing to our customers qualified products and unique designs with all dedicated service from GeckoCustom Team. We always keep an eye on the latest trends for such kind of our products and continuously improve our products and out our customer's wishes first.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 77% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst Experience

I bought a bracelet with a picture of my dog in a stone. The stone fell out a week after receiving it. I contacted the company and sent pictures. The company say they will look into the issue. I followed up a week later and received a reply of your order has been delivered. They were talking about my original order. I then stated I reported an issue and they said it was past the 30 day period for a refund or replacement, but it was only 28 days when I received that email. I let them know I contacted them a week after receiving the item. They didnt care and said there was nothing they could do for me. This item meant a lot to me bc it was a picture of my dog that I just had to put to sleep. Im very disappointed.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely loved the God bless…

I absolutely loved the God bless America 250 anniversary window sticker. It goes well next to my till Valhalla sticker that supports veterans. I’m a veteran and am proud of my country. I also added the shipping box to protect the sticker. Thank you for such a great product!

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

I have bought 3 things and each one is…

I have bought 3 things and each one is awesome! My slippers with my fur baby are incredible, I love them so much.

January 24, 2026
Unprompted review
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Reply from GeckoCustom

We wanted to take a moment to express our gratitude for your wonderful review. Your feedback means a lot to us, and we're glad to hear that we were able to meet your expectations. Thank you for choosing us, and we look forward to seeing you again soon.

Rated 5 out of 5 stars

The website was easy to navigate to…

The website was easy to navigate and easy to figure out to place my order. When the shirt came it looked exactly as ordered. The customer service was great as i had a question that was answered in a timely manor. I would order from them again.

January 2, 2026
Unprompted review
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Reply from GeckoCustom

Thank you so much for taking the time to send this! We love to know that our customers enjoy what we do.
We’re looking forward to making your experience even better in the future!

Rated 5 out of 5 stars

The products I ordered was perfection

The website was easy to use. It was nice to be able to preview the personalization and make it the way I wanted. The memorial stake is just beautiful and captured my pup just perfect.

February 2, 2026
Unprompted review
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Reply from GeckoCustom

Thank you for leaving such a positive review. It was a pleasure serving you, and we're delighted to hear that you were satisfied with your experience. We'll continue to work hard to provide you with the best possible service. Thanks again for your feedback!

Rated 5 out of 5 stars

Happy With My Purchase

I ordered a pullover shirt for my husband with our baby (dog's) picture. It turned out great!

February 4, 2026
GeckoCustom logo

Reply from GeckoCustom

Thanks so much for taking the time to give us feedback. We’re always working to improve our products and services, and we’re thrilled when we hear that we’re doing something right.

Rated 5 out of 5 stars

EVERYTHING WAS GREAT THANK YOU

EVERYTHING WAS GREAT THANK YOU

February 4, 2026
GeckoCustom logo

Reply from GeckoCustom

Your review made our day! We're so happy to hear that you enjoyed your experience with us and that the product meet your expectations. Thank you for taking the time to share your thoughts, and we hope to see you again soon.

Rated 5 out of 5 stars

The sticker came out amazingly

The sticker came out amazingly. I love it, I will definitely be ordering more in the future

February 4, 2026
Unprompted review
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Reply from GeckoCustom

Thank you so much for taking the time to leave us this amazing review. We’re looking forward to making your experience even better in the future!

Rated 1 out of 5 stars

Horrific customer service

wow I am completely shocked by the terribly customer service from Gecko Custom. Per my previous post, it took me posting a review of this company for them to reach out to me. Before posting on this platform, I had emailed them about 6 times but only heard back from them after posting here. My latest email from them stated and I will copy it directly from their reply to me...Yes, we will process the refund for total amount that you paid right after you edit or remove your Trustpilot review. This company clearly does not value their customer. They do not stand by their product and are only willing to do what should be done if I change my review or remove it. I am beyond shocked by this reply....

February 2, 2026
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

We are sorry to hear that you had a negative experience with our product. We take all feedback seriously and we appreciate you taking the time to share your thoughts. We are committed to providing high-quality products and we are disappointed that we fell short in your case. Please reach us at email help@geckocustom.com with the title Urgent - TrustPilot - [Order number] so that we can get more information and support you further.

Rated 1 out of 5 stars

Zero stars

I ordered the xl dog shirt. According to the sizing instructions, the xl fits dogs with a chest size of up to 25 inches. That means the shirt should be slightly larger than that to fit a dog comfortably and not be skin tight. I received the shirt and from button to button hole, it’s roughly 24 inches and doesn’t fit my dog. I reached out to customer service and Elena told me “Because the measured size shown in your photos falls within this acceptable tolerance range, the item is considered to have been produced in the correct size according to our sizing standards.” So she acknowledged the sizing is wrong but it’s acceptable to her. I asked three times to speak with a manager and I haven’t heard back from anyone. They offer a satisfaction guarantee but that’s just a message on their website and they don’t actually guarantee anything. I would never recommend this website to anyone. The quality is terrible and their customer service is even worse.

January 27, 2026
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

We are sorry to hear that you had a negative experience with our product. We take all feedback seriously and we appreciate you taking the time to share your thoughts. We are committed to providing high-quality products and we are disappointed that we fell short in your case. Please reach us at email help@geckocustom.com with the title Urgent - TrustPilot - [Order number] so that we can get more information and support you further.

Rated 5 out of 5 stars

Honest People

They were honest with me and kept me informed of my order from time I ordered to time I received my package

January 14, 2026
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

We're thrilled to hear that you had a great experience with, and we appreciate you sharing your feedback with us. Thank you for taking the time to write such a positive review, and we hope to have the pleasure of serving you again soon.

Rated 5 out of 5 stars

Beautiful work and excellent quality of…

Beautiful work and excellent quality of this fla Thank you all!

February 2, 2026
GeckoCustom logo

Reply from GeckoCustom

Thank you so much for your kind words.

We really appreciate you taking the time to share with us. We work hard to meet expectations like yours, and we’re happy to hear this.

We look forward to working with you again in the future!

Rated 5 out of 5 stars

A quality flag

They provided multiple options and customizations and the product is quality. We've all been scammed before but these flags are legit. I will most likely be using them again.

January 26, 2026
Unprompted review
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Reply from GeckoCustom

Thank you so much for taking the time to write a positive review. We really appreciate your kind words and are thrilled to hear that you had a great experience with us. We hope to have the opportunity to serve you again in the future.

Rated 5 out of 5 stars

Absolutely love this decal

Absolutely love this decal! The Patriotic 250th Anniversary God Bless America Eagle 1776–2026 design is bold, detailed, and truly meaningful. The eagle graphic looks fantastic on my car window and the colors really stand out without being overdone. The sticker feels high-quality, applies smoothly, and stays put even after rain and sun exposure. It’s a great way to show pride in our country and commemorate such an important milestone in American history. I’ve already received compliments on it—highly recommend!

January 28, 2026
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

We wanted to take a moment to express our gratitude for your wonderful review. Your feedback means a lot to us, and we're glad to hear that we were able to meet your expectations. Thank you for choosing us, and we look forward to seeing you again soon.

Rated 5 out of 5 stars

I ordered this item for my girlfriend…

I ordered this item for my girlfriend who lost her dog Molly. I know that she will love this pillow. I ordered six of the pillows of the animals that I lost, and they look just my animals looked. you did a great job. thank you, Diane Insalaco

January 12, 2026
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

Thank you so much for taking the time to send this! We love to know that our customers enjoy what we do.
We’re looking forward to making your experience even better in the future!

Rated 5 out of 5 stars

Absolute perfection

Honestly they delivered exactly what I asked for it came better than expected it is a beautiful piece of art anyone who loves the Lord and our country I highly recommend it I've passed this on to all my friends and family much love and respect God bless you and yours.

January 19, 2026
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

Thank you for leaving such a positive review. It was a pleasure serving you, and we're delighted to hear that you were satisfied with your experience. We'll continue to work hard to provide you with the best possible service. Thanks again for your feedback!

Rated 5 out of 5 stars

GeckoCustom is a Great shop!

GeckoCustom is a Great place to do business!!
The products are Great!
Communication was Great!!
I didn't have any issues so I cannot speak directly to customer service, but from the interactions I had with ordering, I feel certain that would be great also.

January 12, 2026
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

Thanks so much for taking the time to give us feedback. We’re always working to improve our products and services, and we’re thrilled when we hear that we’re doing something right.

Rated 5 out of 5 stars

I was very impressed with my order I…

I was very impressed with my order I was very happy

January 26, 2026
GeckoCustom logo

Reply from GeckoCustom

Your review made our day! We're so happy to hear that you enjoyed your experience with us and that the product meet your expectations. Thank you for taking the time to share your thoughts, and we hope to see you again soon.

Rated 1 out of 5 stars

DO NOT BUY FROM THEM!

DO NOT BUY FROM THEM!! Their size charts for shoes are wrong! I wear a size US 7 in women's shoes. That is a size 38 in Asian sizing for women's shoes! They sent me a size 39/40 which is a size 8 to 8.5 in women's shoes! They are not willing to refund my money or redo the slippers after I paid nearly $40 for these slippers! They are money hungry crooks! Save your money!!

January 27, 2026
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

We are sorry to hear that you had a negative experience with our product. We take all feedback seriously and we appreciate you taking the time to share your thoughts. We are committed to providing high-quality products and we are disappointed that we fell short in your case. Please reach us at email help@geckocustom.com with the title Urgent - TrustPilot - [Order number] so that we can get more information and support you further.

Rated 5 out of 5 stars

Quality made

Quality made, beautiful design, the garden flag and the pole flag will look great flying in the spring as it’s -10 degrees out. Proud to own these flags. They keep you informed the whole process. 5 star

January 27, 2026
Unprompted review
GeckoCustom logo

Reply from GeckoCustom

Thank you so much for taking the time to leave us this amazing review. We’re looking forward to making your experience even better in the future!

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