Kurt Geiger Reviews 5,401

I bought some trainers online size 6 which are so tight they’re more like a size 5 but it doesn’t say anywhere about shoes running small in sizes. Also ordered two bag's at different times and both we... See more

After back and forward emailing about parcels I never received Kurt Geiger has eventually offered me a credit note ( e gift card ) to replace items . Yes I’m happy with outcome but that’s been the mo... See more

I recently visited the Kurt shop at Westfield Shopping Centre, where a lady named Sofia kindly assisted me with an exchange for my newly purchased boots that turned out to be faulty. She was incredibl... See more

Once again,KG have done whar i thought was my fav and put it in another adorable micro bag.Thank you.Great price,delivery,everything as we have zero worries buying online,we know we're protected.

After ordering product estimated delivery date was 9 of January. However, it was delivered 2 weeks later 22 of January. Mind you, shipping is not free! After writing regarding late order to customer s... See more

Just bought the Kurt Geiger Olsen sandals in denim. Omgoodness! Absolute pure joy! Beautiful in every way and so comfortable. Fantastic quality and workmanship. Couldn’t wait to go out in them. Many... See more

First time ordered from the page and definitely last . Terrible experience for such a brand which wants to be up there with other high fashion retailers. Ordered my item over two weeks ago - still now... See more

I order online all the time and never experience something like this. I was sent two different shoe sizes and I didn't realize until I wore the item. I ordered my boots in October but didn't wear them... See more

AVOID AT ALL COSTS. This company is an absolute disgrace and should be shut down. The moment they take your money, they completely disappear. There is zero accountability, appalling communication,... See more

Do not order from this company after multiple interaction about my delivery that I did not receive. it turns out there courier left on Main road visible . its some how my fault 05/02/26 To... See more

Again and again I’m sending proof by email that my parcels were left at wrong address I did not receive my parcels and all the neighbours doors have been chapped they don’t have it !! yet Kurt Geiger... See more

Fast and easy order and delivery Arrived when said 1st class in every way The only thing was I ordered a handbag for a present the gift box they recommended for the bag was too small Ànd can'... See more

Hello. I’m leaving a review as I was completely overwhelmed by the high level of customer care by one of your employees at the Manchester branch , a blonde lady called Grace. My name is Emma and I vis... See more

Poor Quality Bought a pair of Kurt Geiger deck shoes via Shoeaholics. Leather laces broke after 5/6 wears. Inner sole came out and never refitted properly making wearing uncomforta... See more

I've been a loyal customer for years - I've bought several one of a kind handbags, multiple bags, boots, accessories every year. The first time I've ever tried to contact Kurt Geiger for an issue i w... See more

I have been waiting on my order since I placed it on 2nd of december. My review on this platform has been deleted all though it was still respectful. Unfortunately the e-mails send are met with no... See more

Like many of these reviews the customer service is awful. Purchased a bag and it was 'delivered' when looking at the delivery photo this is not my address nor is it anywhere I recognise! Called FedEx... See more

Kurt Geiger is become a go to destination for our family. Kurt Geiger In style and selection offer a variety of trends is impressive. Kurt Geiger provide high quality of products. It's a balance of ge... See more

Ordered bag/shoes on Friday before 3 pm, paid for 2-day delivery. It has been 5 days; no discharge email has been sent. No tracking available. AI Chat Bot is useless. For the price they cost they do n... See more

Customer service and getting a refund is impossible… I bought a set of booties.. which I returned via Fed Ex… according to the tracking number it was received Dec 30 2025… I contacted them everyday th... See more

Order was not delivered. Contacted customer service multiple time only got same template to wait. Despite buying item over 3 weeks ago and delivery date scheduled for over 2 weeks ago. This is a joke.... See more

Kurt Geiger Vegan trainers. Worn them and it started to rain. The cover on both the interior and exterior of the shoes has failed. The coating has peeled off after exposure to rain and the shoes th... See more

CUSTOMER SERVICE ATROCIOUS! ZERO STARS. I ordered a handbag on 5th December 2025. Order despatched. Still waiting for delivery, original delivery date was 10th December. Customer service is non-e... See more

I have contacted Kurt Geiger twice about my order which I have not received. I have had no response for over 5 days now. I will not be ordering off them again. Absolutely disappointing customer... See more

I ordered 5 items first of all one was simply cancelled no explanation or message Then when the rest of the order arrived another item was missing. I had to chase up to find out where it was ob... See more

I placed an order on 10/1/2026 and after a few hours I asked to be canceled. They answered me that they will do their best to cancel the order and although they canceled 2 of the 4 items of the order... See more

they have delivered my parcel to wring address and wring person and blamed me not to take from unknown people. Even fedex did not find the person who has delivered Shoeaholics is just being remorse... See more

Pooooor customer service i would never buy anything from them. Made me wait for 3 weeks at the end told me that parcel is missing placed and we have issued your refund no apology’s no compensation n... See more

Avoid this company. First handbag arrived damaged they refused to replace it, offering only 10% off. Second handbag hasn’t arrived after two weeks. Poor quality, poor service, slow delivery. I gues... See more

Bought the raquel sandals. Wore for a few hours and now both feet have painful blisters from straps. I wear steel toe caps for work which is a nightmare. Had to get gp appointment as diabetic and worr... See more

Absolute joke of a company . We ordered a pair of boots & we're now on day 10 & still not delivered . I'm actually thinking someone is delivering them on a mountain bike. I'll never buy off them Agai... See more

« Je n’ai jamais reçu ma commande malgré mes preuves. Le service client a préféré croire le transporteur, et le suivi a été inexistant : réponses tardives, litige PayPal nécessaire pour avancer. Re... See more

Absolutely Shocking customer service! All Because the courier they provide, They think it’s acceptable that the delivery driver can leave a parcel on a doorstep of a house thats on a main road! Even t... See more

Order a bag and 10 day later it had still not arrived, the Evri track simply said it was delayed, after checking multiple times, waiting for messages to respond it turned out the bag was returned. Wha... See more

We received a faulty pair of sneakers (soles are collapsing after only wearing them like 15 times). KG offered a ridiculous "solution" (30% refund) which we declined. They promised to escalate and rea... See more

Avoid to order online! Never received parcel, no money back and no solution. It' s ridiculous! They don' t have customer service, they are using only robots! They use Evri that they know lose, steal... See more

I made a purchase in the Ashford store and accepted an e-receipt, and have been spammed with unwanted marketing comms every day since. Have to unsubscribe to every single one as they have so many diff... See more

My items should have been delivered four days ago, but following the initial order confirmation email all I have received from this company are promotional emails. I have reached out repeatedly for c... See more

My wife has cuts on both feet fro an expensive pair of Kurt Geiger shoes only worn for a hour, Sent their customer services e mail with order no and pictures of my wife's feet. Not even an apology, t... See more

Awful experience with product quality of the rainbow bag purchase (Peeling straight out of the dust bag after following all their care instructions). Tried to contact members of both teams and kept... See more

Ordered a bag from them. A week later it went down in the sales. Contacted them asking to price match, they said no. I can return the bag and order again. So I did. Sent the bag back using their retu... See more

I ordered Christmas presents from Kurt Geiger on 2/12/25, which were passed to Evri for delivery shortly afterwards. Evri's tracking says that they were out for delivery on 6/12/25, but then update... See more

I ordered a bag instore which unfortunately went out of stock before my order could be fulfilled. It has now been 3 weeks and I have still not received my refund which only the store I ordered it with... See more

Ordered item due by Friday. Tracking didn't work. Emailed them to be told it wasn't available in warehouse so being shipped from store. No clarity on when it will arrive. Other tracking link didn't wo... See more