Hi , Kim Dullum was very nice and kind to explain us everything in English . He was dictating everything he was inspecting and also explaining all the aspects of his report that he is preparing.... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
We had a very smooth and professional move-in inspection today with Kim Dullum from Heimstaden. He was friendly, clear in his explanations, and took the time to walk us through everything in the apa... See more
Master Kim was polite and professional. He walked us through the apartment and clearly explained how everything works and how to look after the place. We appreciate the time he took to answer our que... See more
Company replied
Our moving out inspector was Kim. He walked us very clearly through all moving out details, explained everything in English (as the materials are in Danish) and was overall very nice and fair. We coul... See more
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Very bad moving out inspection . I had no problem of not receiving the deposit of 43,000k back . But they shouldn’t charge me an additional 35,000dkk . And they are saying the renovation costs is 7500... See more
Company replied
It's been over 13 weeks since we handed our kees back and over 9 weeks since we are no longer responsible for the flat we were renting. And, 4 weeks since the flat was posted for sale. Heimstaden... See more
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Terrible and unbelievably unprofessional! Only good at taking your money, and then charge ridiculous works at move-out. All the electric appliances and cabinets were filthy at moving in, and... See more
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A bad smell appeared in my kitchen. I raised a request to check in the refrigerator's waste container. I received terrible service, and they closed the ticket.
Company replied
We can recommend Heimstaden. We rent an apartment from them for almost 3 years. Everything went well and with good system to report issues in the apartment. When we need to move out, we got Kim as ou... See more
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I have been renting with Heimstaden for eight years now and just recently have moved to a different apartment in the city. The entire experience has been a pleasure. They are very helpful and provide... See more
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Kim was super nice and patient, took the time to show us around the common areas and explained in detail all the rules and procedures of Heimstaden. Overall, really nice first impression.
Company replied
Thank you so much Morten K! I am very satisfied. You were helpful and friendly yesterday. It was a joy having you fix my faucet. You even helped me with suggestions on how to fix other things in... See more
Company replied
I had the move out inspection done by Kim. He was very professional and friendly! He was here right on time. He checked everything carefully and told us about everything he is filling in the report,... See more
Company replied
Kim from Heimstaden conducted our move-out inspection, and the experience was excellent. He spoke very good English, explained everything clearly, and took the time to make sure we understood the proc... See more
Company replied
Moving out inspection was very informative and clear about how the process is working and as much as possible very clear about how it will proceed in the future. Thank you for Kim for this experience.... See more
Company replied
We are a couple who have been apartment hunting in Copenhagen for months like many people. The housing market in CPH is crazy and very challenging to navigate, especially if you are not fu... See more
Company replied
Kim has conducted the survey in a professional way and was glad to have him for both move in and out inspection. To top it all being an expat there was no communication barrier as Kim could communicat... See more
Company replied
Had very good experience with Kim from Heimstaden who was changing front panel for my dishwasher machine. Came in time and did his job great, very responsible and professional person.
Company replied
Kim was a great moving out inspector - he explained everything clearly and was very polite to work with. 10/10 recommend!
Company replied
Overall very satisfied with the housing and the services. Special thanks to Kim for his professionalism. All the best, Yerim
Company replied
I received very fast and efficient service from Kim who resolved my issue within a few hours.
Company replied
Kim was a good inspector and helped and answered all our questions about the moveout.
Company replied
Really nice experience staying in the apartment managed by Heimstaden and great move out inspection done by Kim
Company replied
Kim was amazing! Super smooth, fair and friendly inspection. Rare sight :)
Company replied
We had a very good experience with Kim when moving out with the inspection.
Company replied
Kim was very friendly and efficient. He guided us well through the process.
Company replied
My experience with Heimstaden has been nothing short of a strategic deep dive into how a housing company can take simple processes and turn them into complex, soul erodi... See more
Company replied
Very professional and friedly inspector. Kim was great!
Company replied
Fair and just for move out Inspection
Company replied
Good service from kim
Company replied
Kim fora great job and we very fast.
Company replied
Great guy, easy to work with
Company replied
Company details
Written by the company
Heimstaden er et af Europas ledende boligejendomsselskaber og -investor med cirka 159.000 lejeboliger i ni lande. Gennem omtanke, nytænkning og autenticitet, skaber vi værdi for vores ejere og lejer og udlever vi vores mission om at skabe boliger med omtanke – for en enklere og bedre hverdag. Heimstaden Danmarks portefølje består både af nyopførte og etablerede ejendomme i hele landet med lejemål til både bolig og erhverv. Heimstaden blev grundlagt i Sverige i 1998 og har været etableret på det danske marked siden 2014 (under Fredensborg AS frem til 2015). Heimstaden Danmark tæller cirka 250 medarbejdere, der arbejder ud af vores tre kontorer i København, Odense og Aarhus. Hele koncernen tæller godt 1.900 ansatte i ni lande. Heimstaden har norske Fredensborg AS, samt de svenske pensionsselskaber Alecta, Folksam og KPA Pension som de største ejere.
Contact info
Sankt Petri Passage 5, 3.th., 1165, København K, Denmark
- +4533751010
- [email protected]
- heimstaden.dk
4.0
Great
2K reviews
Replied to 95% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very bad moving out inspection
Very bad moving out inspection . I had no problem of not receiving the deposit of 43,000k back . But they shouldn’t charge me an additional 35,000dkk . And they are saying the renovation costs is 75000. This is unbelievable. Are they building another apartment . We havnt destroyed anything in the apartment other than it wasn’t cleaned
12 December 2025
Unprompted review
Reply from Heimstaden Danmark
Hi Jamie
Thank you for your review. We are sorry to read about your experience with the moving-out inspection.
At Heimstaden, we do not seek to charge tenants for anything that cannot be documented and justified. All conditions noted during a move-out inspection are recorded and supported by photo documentation, and the final settlement is based on actual invoices from external contractors who carry out the work. We do not profit from renovation costs.
It is important to note that the deposit is offset against documented expenses related to cleaning, repairs and necessary refurbishment in accordance with the lease agreement. The final amount reflects the total cost of restoring the apartment to the required standard – not the construction of anything new.
If you would like us to review your specific case again, I have sent you a private request via Trustpilot, as I need a few more details to look into the matter further.
Kind regards
Andrea, Heimstaden
Apartment Handover with Master Kim
Master Kim was polite and professional. He walked us through the apartment and clearly explained how everything works and how to look after the place.
We appreciate the time he took to answer our questions.
3 February 2026
Unprompted review
Reply from Heimstaden Danmark
Hej Irina
Tusind tak for de fem stjerner og din fine anmeldelse. Det er dejligt at høre, at du oplevede Kim som både venlig og professionel, og at gennemgangen af lejligheden var grundig og let at forstå. Vi sender naturligvis din ros videre til vores gode kollega Kim.
Rigtig god dag.
Venlig hilsen
Emma, Heimstaden
Move out report - Kim Heimstaden (English)
Our moving out inspector was Kim. He walked us very clearly through all moving out details, explained everything in English (as the materials are in Danish) and was overall very nice and fair. We couldn’t be happier with the experience. Thanks!
16 January 2026
Unprompted review
Reply from Heimstaden Danmark
Hi Serena
Thank you very much for your kind review. We’re happy to hear that you had such a positive moving-out experience and that Kim made sure to explain everything clearly in English and guide you through the process in a fair and pleasant way. We will of course pass your feedback on to him.
Kind regards
Emma, Heimstaden
Kim from Heimstaden - Move out report
Kim from Heimstaden conducted our move-out inspection, and the experience was excellent. He spoke very good English, explained everything clearly, and took the time to make sure we understood the process. He was professional, friendly, and made us feel very comfortable throughout the inspection. Overall, a very great experience.
16 January 2026
Unprompted review
Reply from Heimstaden Danmark
Hi Laura
Thank you very much for your kind review. We’re delighted to hear that your move-out inspection was such a positive experience and that Kim took the time to explain everything clearly in English while making you feel comfortable throughout the process. We will of course pass your feedback on to him.
Kind regards
Emma, Heimstaden
Really nice experience staying in the…
Really nice experience staying in the apartment managed by Heimstaden and great move out inspection done by Kim
8 January 2026
Unprompted review
Reply from Heimstaden Danmark
Hi Ankit
Thank you very much for your 5-star review. We are pleased to hear that you had a really nice experience living in an Heimstaden apartment, and that the move-out inspection with Kim was handled well. We will of course pass your kind words on to him.
Thank you for taking the time to share your experience.
Kind regards
Emma, Heimstaden
Fast service from heimstaden
I received very fast and efficient service from Kim who resolved my issue within a few hours.
7 January 2026
Unprompted review
Reply from Heimstaden Danmark
Hi Geoffrey
Thank you very much for your 5-star review. We are pleased to hear that you received fast and efficient service, and that Kim was able to resolve your issue within a few hours. We will of course pass your kind feedback on to him.
Thank you for taking the time to share your experience.
Kind regards
Emma, Heimstaden
Kim was super nice and patient
Kim was super nice and patient, took the time to show us around the common areas and explained in detail all the rules and procedures of Heimstaden.
Overall, really nice first impression.
5 January 2026
Unprompted review
Reply from Heimstaden Danmark
Hi Giovanna
Thank you very much for your 5-star review. We are pleased to hear that you had a positive first impression and that Kim took the time to guide you through the common areas and explain our rules and procedures thoroughly. We will of course pass your kind words on to him.
Thank you for taking the time to share your experience.
Kind regards
Emma, Heimstaden
Kim from Heimstaden oversaw the handover of the…
Kim oversaw the handover of the apartment where I lived on Ørestads Boulevard, a great experience. Everything was perfect.
31 December 2025
Unprompted review
Reply from Heimstaden Danmark
Hi ClaudeB
Thank you very much for your 5-star review. We are pleased to hear that you had such a great experience with the handover of your apartment on Ørestads Boulevard, and that everything went smoothly. We will of course pass your kind words on to our colleague Kim.
Thank you for taking the time to share your experience.
Kind regards
Emma, Heimstaden
Overall very satisfied with the housing…
Overall very satisfied with the housing and the services.
Special thanks to Kim for his professionalism.
All the best, Yerim
15 December 2025
Unprompted review
Reply from Heimstaden Danmark
Hi Yerim
Thank you for your five stars and your very nice review. We are forwarding your kind words to our good colleague, Kim!
Have a great day! :)
Best regards,
Emma, Heimstaden
Kim fora great job and we very fast.
Kim fora great job and we very fast.
15 December 2025
Unprompted review
Reply from Heimstaden Danmark
Hi Marcho
Thank you for your five stars and your very nice review. We are forwarding your kind words to our good colleague, Kim!
Have a great day! :)
Best regards,
Emma, Heimstaden
Kim was amazing!
Kim was amazing!
Super smooth, fair and friendly inspection. Rare sight :)
15 December 2025
Unprompted review
Reply from Heimstaden Danmark
Hi Jakub
Thank you for your five stars and your very nice review. We are forwarding your kind words to our good colleague, Kim!
Have a great day! :)
Best regards,
Emma, Heimstaden
Reply from Heimstaden Danmark
Hi Lim
Thank you for your five stars. We really appreciate your feedback!
Have a great day!
Kind regards,
Emma, Heimstaden
Fair and just for move out Inspection
Fair and just for move out Inspection
12 December 2025
Unprompted review
Reply from Heimstaden Danmark
Hi Lilja
Thank you for your five stars and your very nice review. We are happy that you are satisfied with our service!
Have a great day! :)
Best regards,
Emma, Heimstaden
Very professional and friedly…
Very professional and friedly inspector. Kim was great!
12 December 2025
Unprompted review
Reply from Heimstaden Danmark
Hi Kalina
Thank you very much for your positive review. We are happy to hear that you had a professional and friendly experience, and we will of course pass your kind words on to our colleague Kim.
Thank you for taking the time to share your experience.
Kind regards
Emma, Heimstaden
We had a very smooth and professional…
We had a very smooth and professional move-in inspection today with Kim Dullum from Heimstaden. He was friendly, clear in his explanations, and took the time to walk us through everything in the apartment.
Kim made the whole process easy and reassuring for us. Great service — thank you!
8 December 2025
Unprompted review
AVOID AT ALL COSTS-- thank me later
My experience with Heimstaden has been nothing short of a strategic deep dive into how a housing company can take simple processes and turn them into complex, soul eroding exercises in futility. From day one to the bitter end, the journey unfolded like a case study titled “Operational Excellence, but in Reverse.”
Let us begin with their legendary delays. Reporting an issue to Heimstaden feels like submitting a message to a time capsule: you know someone might read it one day, but certainly not within your tenancy. Danish reviews reveal the same phenomenon across the board. Broken doors, broken lifts, broken everything left languishing for weeks, months, and occasionally geological eras. Tenants do not receive service; they simply receive silence.
Communication is another of their avant garde experiments. Emails vanish without reply. Phone calls drift unanswered. Online requests appear to be handled by an algorithm designed specifically to build tension. If responsiveness were a deliverable, Heimstaden would outsource it immediately because no evidence suggests they do it in house.
Now we arrive at the move out stage, where Heimstaden truly reveals its artistic vision. A moment that should be procedural becomes a masterclass in financial creativity. The Danish reviews echo with familiar laments: unjustified deductions, inflated cleaning charges, invoices constructed with the confidence of a company fully aware that you have already moved out and therefore have limited will to fight.
And the wear and tear assessment. Dear god. According to Heimstaden Denmark, after two years of genuine, lawful human habitation, your flat should be returned in a condition usually reserved for presidential suites. Anything less than five star luxury is flagged, documented, and swiftly monetised. A faint mark on a wall becomes a revenue opportunity. A scuff on a floor? Call the auditors. A slightly lived in appearance? Catastrophic.
Their standards appear to be established not by housing professionals but by a committee of showroom curators with severe allergies to reality.
The move out charges themselves form a theatrical finale. Fees arrive with all the subtlety of a freight train. Some tenants describe deposit returns that take months. Some wait nearly a year. Others seem to wait into myth. The pattern is stunningly consistent: cost first, explanation later, and communication never.
Combine that with the service quality during the tenancy the delays, the ignored requests, the vanishing communication and the imbalance becomes almost admirable in its boldness. Heimstaden is not simply inattentive; they are strategically disengaged until the moment an invoice can be generated.
Their operating model, based on the collective consensus of Danish renters, appears to be this:
• Respond slowly, if at all
• Perform repairs when the stars align
• Provide communication by osmosis
• And then, at move out, scrutinise every molecule of the flat as if evaluating a crime scene
It is a tenant journey built on resilience, patience, and a complete renunciation of the radical idea that customers deserve value.
In my professional opinion, Heimstaden Denmark has mastered the art of industrialised inconvenience. The organisation behaves as though tenants should be grateful not for service, but simply for the privilege of paying them. And when the relationship ends, they ensure that gratitude is financially expressed through a dazzling array of charges.
For anyone considering engaging with them, allow me to offer a strategic insight: document everything. Photograph every corner, every surface, every fitting. If possible, conduct a full forensic sweep. Because Heimstaden Denmark does not judge your home based on two years of reasonable use. They judge it based on an imaginary standard of immaculate perfection that not even luxury hotels maintain consistently.
This is not renting. It is endurance.
And the only thing they deliver reliably is the lesson that expectations, like deposits, are unlikely to return intact
5 December 2025
Unprompted review
Reply from Heimstaden Danmark
Hi Jim,
Thank you for taking the time to update and elaborate on your review. We regret that your experience with Heimstaden has led to this perception, and we take such feedback seriously.
We cannot recognise the picture you describe as representative of how we work or how the majority of our residents experience Heimstaden. In our most recent resident satisfaction survey from 2025, 79.6% of our residents state that they are very satisfied with their contact with Heimstaden, and 89.4% find it easy and efficient to create a service request. These results are important to us, and they guide our ongoing efforts to improve our processes and communication.
Regarding service requests, move-out inspections and final settlements, we follow fixed procedures that apply to all residents. Maintenance tasks are registered, documented and handled either internally or by external contractors, and move-out inspections are conducted with photo documentation to ensure transparency. We do not profit from refurbishment or cleaning at move-out, as these tasks are carried out by independent suppliers.
If there is anything you still feel has not been answered, or if you have questions you would like clarified, you are always welcome to contact us directly so we can assist you further.
Best regards,
Andrea, Heimstaden
Reply from Heimstaden Danmark
Hi Thorvaldur
Thank you for your kind words and your 4 stars! We will pass them along to our great colleague, Kim!
Have a great day! :)
Best regards Emma, Heimstaden
Highly recommend Kim for any…
Highly recommend Kim for any apartment-related questions or issues. He was always very helpful, quick and solution-oriented. Great guy!
31 October 2025
Unprompted review
Reply from Heimstaden Danmark
Hi Rabindra
Thank you for your kind words and your 5 stars! We will pass them along to our great colleague, Kim!
Have a great day! :)
Best regards Emma, Heimstaden
A bad smell appeared in my kitchen
A bad smell appeared in my kitchen. I raised a request to check in the refrigerator's waste container. I received terrible service, and they closed the ticket.
21 October 2025
Unprompted review
Reply from Heimstaden Danmark
Hi Sidnei,
Thank you for your review.
I have looked into the matter and can see that your request concerned an unpleasant smell from the refrigerator, after you had cleaned the drain at the back. In this case, our operations team assessed that it was a matter of ordinary cleaning, which is part of the tenant’s maintenance responsibility, and the service request was therefore closed.
If you need further information, or if you would like assistance with ordering additional cleaning, you are always welcome to contact us via MinBolig.
Kind regards
Andrea, Heimstaden
Kim was a great moving out inspector
Kim was a great moving out inspector - he explained everything clearly and was very polite to work with. 10/10 recommend!
16 September 2025
Unprompted review
Reply from Heimstaden Danmark
Hi!
Thank you for your five-star review! We will pass your kind words on to our great colleague Kim.
Have a lovely day :)
Best regards
Emma, Heimstaden
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