Hi , Kim Dullum was very nice and kind to explain us everything in English . He was dictating everything he was inspecting and also explaining all the aspects of his report that he is preparing.... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
We had a very smooth and professional move-in inspection today with Kim Dullum from Heimstaden. He was friendly, clear in his explanations, and took the time to walk us through everything in the apa... See more
Master Kim was polite and professional. He walked us through the apartment and clearly explained how everything works and how to look after the place. We appreciate the time he took to answer our que... See more
Company replied
Our moving out inspector was Kim. He walked us very clearly through all moving out details, explained everything in English (as the materials are in Danish) and was overall very nice and fair. We coul... See more
Company replied
Very bad moving out inspection . I had no problem of not receiving the deposit of 43,000k back . But they shouldn’t charge me an additional 35,000dkk . And they are saying the renovation costs is 7500... See more
Company replied
It's been over 13 weeks since we handed our kees back and over 9 weeks since we are no longer responsible for the flat we were renting. And, 4 weeks since the flat was posted for sale. Heimstaden... See more
Company replied
Terrible and unbelievably unprofessional! Only good at taking your money, and then charge ridiculous works at move-out. All the electric appliances and cabinets were filthy at moving in, and... See more
Company replied
A bad smell appeared in my kitchen. I raised a request to check in the refrigerator's waste container. I received terrible service, and they closed the ticket.
Company replied
We can recommend Heimstaden. We rent an apartment from them for almost 3 years. Everything went well and with good system to report issues in the apartment. When we need to move out, we got Kim as ou... See more
Company replied
I have been renting with Heimstaden for eight years now and just recently have moved to a different apartment in the city. The entire experience has been a pleasure. They are very helpful and provide... See more
Company replied
Kim was super nice and patient, took the time to show us around the common areas and explained in detail all the rules and procedures of Heimstaden. Overall, really nice first impression.
Company replied
Thank you so much Morten K! I am very satisfied. You were helpful and friendly yesterday. It was a joy having you fix my faucet. You even helped me with suggestions on how to fix other things in... See more
Company replied
I had the move out inspection done by Kim. He was very professional and friendly! He was here right on time. He checked everything carefully and told us about everything he is filling in the report,... See more
Company replied
Kim from Heimstaden conducted our move-out inspection, and the experience was excellent. He spoke very good English, explained everything clearly, and took the time to make sure we understood the proc... See more
Company replied
Moving out inspection was very informative and clear about how the process is working and as much as possible very clear about how it will proceed in the future. Thank you for Kim for this experience.... See more
Company replied
We are a couple who have been apartment hunting in Copenhagen for months like many people. The housing market in CPH is crazy and very challenging to navigate, especially if you are not fu... See more
Company replied
Kim has conducted the survey in a professional way and was glad to have him for both move in and out inspection. To top it all being an expat there was no communication barrier as Kim could communicat... See more
Company replied
Had very good experience with Kim from Heimstaden who was changing front panel for my dishwasher machine. Came in time and did his job great, very responsible and professional person.
Company replied
Kim was a great moving out inspector - he explained everything clearly and was very polite to work with. 10/10 recommend!
Company replied
Overall very satisfied with the housing and the services. Special thanks to Kim for his professionalism. All the best, Yerim
Company replied
I received very fast and efficient service from Kim who resolved my issue within a few hours.
Company replied
Kim was a good inspector and helped and answered all our questions about the moveout.
Company replied
Really nice experience staying in the apartment managed by Heimstaden and great move out inspection done by Kim
Company replied
Kim was amazing! Super smooth, fair and friendly inspection. Rare sight :)
Company replied
We had a very good experience with Kim when moving out with the inspection.
Company replied
Kim was very friendly and efficient. He guided us well through the process.
Company replied
My experience with Heimstaden has been nothing short of a strategic deep dive into how a housing company can take simple processes and turn them into complex, soul erodi... See more
Company replied
Very professional and friedly inspector. Kim was great!
Company replied
Fair and just for move out Inspection
Company replied
Good service from kim
Company replied
Kim fora great job and we very fast.
Company replied
Great guy, easy to work with
Company replied
Company details
Written by the company
Heimstaden er et af Europas ledende boligejendomsselskaber og -investor med cirka 159.000 lejeboliger i ni lande. Gennem omtanke, nytænkning og autenticitet, skaber vi værdi for vores ejere og lejer og udlever vi vores mission om at skabe boliger med omtanke – for en enklere og bedre hverdag. Heimstaden Danmarks portefølje består både af nyopførte og etablerede ejendomme i hele landet med lejemål til både bolig og erhverv. Heimstaden blev grundlagt i Sverige i 1998 og har været etableret på det danske marked siden 2014 (under Fredensborg AS frem til 2015). Heimstaden Danmark tæller cirka 250 medarbejdere, der arbejder ud af vores tre kontorer i København, Odense og Aarhus. Hele koncernen tæller godt 1.900 ansatte i ni lande. Heimstaden har norske Fredensborg AS, samt de svenske pensionsselskaber Alecta, Folksam og KPA Pension som de største ejere.
Contact info
Sankt Petri Passage 5, 3.th., 1165, København K, Denmark
- +4533751010
- [email protected]
- heimstaden.dk
4.0
Great
2K reviews
Replied to 92% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We had a lot of unpleasant situations…
We had a lot of unpleasant situations while living with Heimstaden, but the fact that the eviction went smoothly and he paid honestly after 2 months. Returned the deposit. Respect indeed. !
Nest Regards Audra
20 September 2024
Unprompted review
Reply from Heimstaden Danmark
Hi Audrone
Thank you very much for your kind feedback and the five stars.
We hope to welcome you back sometime.
Have a great day!
Kind regards,
Andrea, Heimstaden
Reply from Heimstaden Danmark
Hi Wolfgang
Thank you very much for your kind feedback, which we will pass on to our colleague Kim.
We really appreciate it when our residents take the time to give feedback.
Have a nice day 😊
Kind regards,
Andrea, Heimstaden
poor service
The lights in the common areas need to be changed for the safety of the residents. I reported the several times and nothing has been done for a long time for the maintenance. So here I wrote so that my query could be seen by a responsible person. Poor service
Ref:
See MTD-153935 and MTD-151144
27 October 2024
Unprompted review
Reply from Heimstaden Danmark
Hi Ramtin
I have now been in contact with the operations department and understand that they are already working on the issue.
The task is a bit more extensive than initially anticipated, and they are currently identifying the best solution.
Once the work can commence, you will receive an update via MinBolig.
Have a wonderful day 😊
Best regards,
Andrea, Heimstaden
Hi Ramtin,
We are sorry to see that you rated us with only one star in your review.
I will look into the provided ticket numbers as soon as possible and get back to you with an update on the status.
Have a wonderful day 😊
Best regards,
Andrea, Heimstaden
Kim is good at introducing us the…
Kim is good at introducing us the apartment.
24 October 2024
Unprompted review
Reply from Heimstaden Danmark
Hi Yz
Thank you very much for your kind feedback, which we will pass on to our colleague Kim.
Have a nice day 😊
Kind regards,
Andrea, Heimstaden
Repair of my washer took a month
Repair of my washer took a month.
2 visits without solution. They didn’t order the correct Spair part….
20 September 2024
Unprompted review
Reply from Heimstaden Danmark
Hi Leticia
We are, of course, disappointed to receive your review and particularly regret that it relates to our external service partner.
After reviewing the matter with our operations team, I can confirm that the external supplier was assigned to your case the day after we received your request.
We sincerely apologize for any inconvenience caused and appreciate your understanding.
Wishing you a great day
Best regards,
Andrea, Heimstaden
Kim was great!
I had Kim as my inspector and he did an excellent job explaining all the utilities and documentation for the apartment.
15 October 2024
Unprompted review
Reply from Heimstaden Danmark
Hi Sean
Thank you very much for your kind feedback, which we will pass on to our colleague Kim.
We really appreciate it when our residents take the time to give feedback.
Have a nice day 😊
Kind regards,
Andrea, Heimstaden
Good, fast and clear inspection
Kim prepared the inspection beforehand and explained clearly and promptly. It saved me time and got all the needed info.
1 October 2024
Unprompted review
Reply from Heimstaden Danmark
Hi L Dns
Thank you very much for your kind feedback.
We really appreciate it when our residents take the time to give feedback.
Have a nice day 😊
Kind regards,
Andrea, Heimstaden
Positive surprise with the apartment inspection
Our apartment inspection was professional and efficient, and the staff member (Kim) was very friendly. He explained the key points, highlighting his experience.
17 September 2024
Unprompted review
Reply from Heimstaden Danmark
Hi Margarita and Henrik
Thank you for the lovely five stars – and the kind words for Kim, which we will, of course, make sure to pass along 😊
Wishing you a great day,
Mette, Heimstaden Danmark
Really helpful with moving in and…
Really helpful with moving in and advice. Kim D. was great!
27 May 2024
Unprompted review
Reply from Heimstaden Danmark
Hi Lauren
Thank you very much for your kind feedback, which we will pass on to our colleague Kim.
We really appreciate it when our residents take the time to give feedback.
Have a great day :-)
Kind regards,
Leonora, Heimstaden Danmark
Ok!!!!!!!!
18 May 2024
Unprompted review
Reply from Heimstaden Danmark
Hej Finn
Tak for de fire fine stjerner, dem er vi glade for :-)
Rigtig god dag.
Venlig hilsen
Leonora, Heimstaden Danmark
Overall good services and management.
Imoverall happy with the way my rental has been manage. Even do the property has multiple issues in different areas/rooms our property manager Claus M. has been great very diligent fix them.
15 May 2023
Unprompted review
Reply from Heimstaden Danmark
Hi Eduardo
Thank you very much for your kind feedback, which we will pass on to our colleague Claus.
We really appreciate it when our residents take the time to give feedback.
Have a nice day 😊
Kind regards,
Andrea, Heimstaden
Unbelievable bad services
Unbelievable bad services. I sent 3 emails, no one answer. Called 2 times and they just promise, that someone will contact me with solution. I said that situation with fridge and cooking plate is urgent, no one cares. I wonder who will pay bills for electricity and I am not talking about that that I cannot cook, use fridge etc.
Not recomended for new tenants. Please run away
26 April 2024
Unprompted review
Reply from Heimstaden Danmark
Dear Dominika
We're sorry to see that you've given us a one-star rating in your review, particularly regarding our external supplier.
I can see in our system that the issue has been forwarded to the external supplier and is being closely monitored. If you haven't received this information, we apologize for the oversight.
Have a nice day.
Best regards,
Leonora, Heimstaden Danmark
poor communication
I sent an inquiry, a case worker wrote something back unclear and made the situation bad for me by changing things that I didn't request. And no further response from her! I could give her 0 stars if I could.
22 March 2024
Unprompted review
Reply from Heimstaden Danmark
HI Simona
We have run through the email correspondance and nothing has been changed, nor is anything not responded to?
If you have questions, please reach out to us again via MinBolig or Customer Service and a colleague will follow up on your enquiry.
Best regards
Mette, Heimstaden
water leakage
It's evident that the apartment I'm renting has a significant water leakage issue, which has occurred repeatedly in the past. Despite bringing this problem to the attention of the company, they have failed to address it adequately. Now, the issue has resurfaced and is worsening, affecting not only my living conditions but also posing potential risks.
Despite my attempts to communicate with the company about resolving the problem, my messages have been ignored, and no action has been taken to rectify the situation. As a result, I have experienced significant inconvenience and discomfort due to the ongoing water leakage.
In light of these circumstances, I have requested compensation or the opportunity to relocate to a different apartment within the company's properties that ensures safety and proper living conditions. However, my requests have been met with silence, indicating a lack of concern for tenant well-being and disregard for addressing legitimate grievances.
As a tenant, I am deeply disappointed by the company's inadequate response and lack of accountability in addressing this issue. I cannot recommend their services to others based on my experience
18 March 2024
Unprompted review
Reply from Heimstaden Danmark
Update 27-03-24
Dear Fair Enough
I have been in dialogue with my colleagues from Facility Management and understand that you have been in dialogue with them - and have had a visit from Polygon to look into the matter (and a follow-up appointment in the book).
I hope this will solve the matter :-)
Kind regards
Mette, Heimstaden
---
Dear Fair Enough,
We regret your perception of Heimstaden and the service you feel we have not provided, but can assure you that we are genuinely committed to caring for our tenants.
It seems unusual that we would not have responded to a water leakage, and are very keen to investigate this matter further, but we need a bit more information.
I will therefore send you a request via Trustpilot, where you can share your contact details.
Best regards,
Andrea, Heimstaden
Expensive rent and not so good service
Expensive rent and not so good service. The common stairwell of the blocks of flats I live in have not been cleaned for 4 months now. This is despite of the fact that I requested it 3 times on their "service website" and called another 2 times. The only reason it is not a 1 star review is because if there is an issue with something within the flat, they take care of it within an acceptable timeframe. But I would definitely not recommend them to anyone.
15 March 2024
Unprompted review
Reply from Heimstaden Danmark
Dear Richard
I apologize for any dissatisfaction you've experienced with Heimstaden, but must admit, I'm encountering some slight difficulty in fully understanding your review.
On the 6th of March, we informed you that we had proactively addressed the cleaning of the common area through our external cleaning partners, ensuring that the problem was solved. We also mentioned that should the problem occur again, we warmly encourage you to reach out directly to us so we can take immediately action.
Upon reviewing our service feedback records, it appears the only other note pertains to a 2022 concern about waste sorting and a subsequent request regarding the precise placement of bins by the external waste collection team.
If there have been any additional concerns or service requests that I have inadvertently missed, I urge you to complete the form sent to you via Trustpilot. Please include your contact details and further elaborate on your concerns so that I may personally ensure they are addressed promptly and effectively.
I wish you a very pleasant day ☺️
Best regards,
Andrea, Heimstaden
We had a very nice experience with…
We had a very nice experience with Heimstaden, specially with Mr. Kim Dullum who helped us with our move out inspection.
16 February 2024
Unprompted review
Reply from Heimstaden Danmark
Hi Rafael
We're genuinely grateful for your excellent review, which we will ensure to convey to our colleague Kim.
Your feedback is highly valued by us.
Have a nice day 😊
Best regards,
Andrea, Heimstaden
Horrible customer service
I reside in one of their properties. Their customer service is extremely rude, disrespectful and discriminative.
14 February 2024
Unprompted review
Reply from Heimstaden Danmark
Dear Amrutha,
I have investigated the matter and have determined that your formal complaint has already been addressed and responded to in the most appropriate manner by our team. Consequently, I see no further reason to pursue additional inquiries into the case.
Best regards,
Andrea, Heimstaden
Dear Amrutha
Ensuring the safety, well-being, and satisfaction of our residents with Heimstaden as their landlord is of utmost importance to us.
We are committed to treating all our tenants with the same respect and integrity. We deeply regret if your experience has been otherwise, and I would like to carry out an internal review to identify where communication with our customer service may have fallen short.
To follow up on this matter, I need further information and hope you will share your contact details via Trustpilot, in a separate email you should receive shortly.
Best regards,
Andrea, Heimstaden
Very satisfied of the service
I really want to appreciate the technician who solved our big concern to safety and feeling secure for me and my child.
And here I thank him and Heimstadan to fix my problem.
15 February 2024
Unprompted review
Reply from Heimstaden Danmark
Hi Pardis
Thank you very much for your kind feedback.
We really appreciate it when our residents take the time to give feedback.
Have a nice day ☺️
Kind regards,
Andrea, Heimstaden
Handing over my apartment
I'm delighted to share my positive experience with Kim Dullum in handling the handover of my apartment. Kim's professionalism and attention to detail made the entire process seamless and smooth. From thorough inspections to clear communication of every step, Kim demonstrated expertise and dedication. I highly recommend Kim Dullum for anyone seeking a reliable and efficient person
29 January 2024
Unprompted review
Reply from Heimstaden Danmark
Hi Mahmoud
Thank you very much for your kind feedback, which we will pass on to our colleague Kim!
We really appreciate it when our residents take the time to give feedback.
Have a nice day ☺️
Kind regards,
Andrea, Heimstaden
The house is well maintain and they…
The house is well maintain and they provide good services to their tenants.
29 January 2024
Unprompted review
Reply from Heimstaden Danmark
Hi Rabia
Thank you so much for your kind feedback.
Have a nice day ☺️
Kind regards,
Andrea, Heimstaden
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