ZoomInfo Reviews 287

Worst company, data was worthless and then they forced an auto renew without notification. If I could give zero, I'd pay for the option. Super scummy.

ZoomInfo is quick to make promises and state how they can turn your business around because they have a product that no body else has and how their system is the greatest. It’s not and their customer service is horrible.

1.) The information lacks what a lot of people need and they don’t tell you from the start that theirs a fault in their system. The sales team does a good job of hiding that. The fault is that it doesn’t correctly find people. My information was linked to another business, numbers were 10x the amount we generate, and the topics that “customers” are looking for doesn’t mean they’re actually looking for it.

2.) when I first had a meeting with them, I told them that this was a sink or swim and then if we didn’t get results that were probably closing the doors. They stated how they guarantee us we would be having results. So we ran three months and maximize our chances. We did cold calls, cold emails, and beat the pavement with these “leads”. Not one account in three months. At the end of the first quarter we stopped using the product and we told them that we wanted to cancel because we were gonna have to close our doors. They said sucks to you signed a contract you owe us our money. Even though during our meetings and emails, it was explicitly told to them that we were gonna go out of business. They were so confident that they wanted to continue. Now all they say is well we sent a request, but we suggest that you catch up your balance so we have a better chance of canceling. Well, it’s already been three months I’m not using the product and they just added the third quarter to the invoice. To them they don’t care it’s as easy as paying it because money comes from thin air.

3.) prior to stop using services, we gave them a heads up that we were going to stop using the product because we didn’t have any results and of course they said hey we can help you do some training watch these videos and what not. I tried that stuff. I was even on a zoom call with two of their staff members who guaranteed me they give me contact information to a client and they fail to do that and I haven’t heard from them since.

4.) here’s what they don’t tell you, eventually while using their product you’re gonna get labeled as a spam user if you use too many of the contacts.

5.) after reading reviews, I wish I would’ve started here. I’m very disappointed in the experience and I’m very disappointed in the manipulation of the business.

Overall, it would be my recommendation not to use their service. I have had a couple other companies that reach out that are a third or half the price of what these guys charge for the exact same quality which would be more fair. If zoom info changes and handles this correctly, I will update the review to be fair with the situation.

Having used Zoominfo at a previous company I had recommended them at my new company and I wish haven't. I have had non stop emails from their sales staff who have also been constantly looking at my linkedin profile. I am not a decision maker and have told you this repeatedly.

We canceled subscription as per contract and they keep sending invoices, statements and now collection agencies even if we call them and write to them. No answer, no follow up, very bad business ethics.

We’ve been using ZoomInfo as our go-to platform for B2B data and go-to-market intelligence, and it has been a total game changer. One thing that really surprised us and might surprise others, too is that ZoomInfo’s pricing is actually very reasonable, especially when you factor in the sheer depth and accuracy of the data, the advanced tools, and the time it saves across sales and marketing teams. It’s far from being as expensive as people assume; in fact, it delivers incredible ROI.

Another huge plus for us is the quality of the EU data. We’ve tested other platforms that struggle outside the U.S., but ZoomInfo’s coverage in Europe has been consistently strong, reliable, and fully compliant, which has helped us expand our reach and personalize outreach campaigns across multiple regions.

The platform itself is powerful but easy to use, and the integrations with our CRM and marketing tools work seamlessly. From prospecting to enrichment to intent data, ZoomInfo keeps delivering real business impact, quarter after quarter.

In short: great price, great global data, and an unbeatable set of features. Highly recommended to any team that wants to grow smarter and faster!

Cannot even open the website. Anti-bot captcha broken.

Seems I have already requested removal from their services, but being able to spam me is far more important than this.
Not in any decision making role and anyone who pays for their services is wasting their money.
This Personal Information Notice is to inform you of the collection, processing, and sale of certain personal information or personal data about you ("Personal Information"). ZoomInfo collects business contact and similar information related to individuals when they are working in their professional or employment capacity, and uses this information to create professional profiles of individuals (“Professional Profiles”) and profiles of businesses (“Business Profiles”). We provide this information to our customers, who are businesses trying to reach business professionals for their own business-to-business sales, marketing, and recruiting activities.

At the Trust Center, you can also submit an access request or claim your professional business profile in order to make updates to your information. Using the Trust Center is the quickest and easiest way to access your information or have it deleted or corrected. However, if you prefer to email or call us, our contact information is listed under the Who We Are section below. For additional information, please review our Privacy Policy

Personal Information Processed
In connection with our creation of Professional Profiles, we may collect and process any or all of the following types of Personal Information about you:

Name
Profile picture associated with your professional profile Telephone number (general or direct business numbers, faxes, and/or mobile numbers) Email address, including business and/or other email addresses (including “freemails” such as Gmail, Yahoo, Hotmail, etc.) Job title and department Office address Company name Work history Education history Professional affiliations Links to social media profiles Links to articles by, about, or quoting you (“web references”) Inferences drawn from personal data in these categories

Purpose of Processing
ZoomInfo processes this information for purposes including organizing and making available Professional Profiles and Business Profiles to our customers for their direct marketing, sales, and/or recruiting activities via our products and services, or to customers who sublicense such data to their customers for any of the same purposes; testing, developing, improving, and enhancing our products and services; and for our own direct marketing, sales and recruiting purposes. Profile information is provided to our customers or partners subject to restrictive license agreements that limit the use to those specified purposes and prohibits the unauthorized use or transfer of the information.

Certain limited Personal Information in Professional Profiles may also be made publicly available in our directory pages portion of our website (“Directory Pages”). The types of Personal Information that may be made publicly available in Directory Pages include name, company, telephone number for company headquarters, office address, job title, education and work history, professional affiliations, and/or web references. Direct contact information, such as direct phone line, mobile number, or email addresses, are not provided in Directory Pages.

Lawful Basis
ZoomInfo's processing of your Personal Information is normally based on the legitimate interest of itself and its customers and partners to engage in direct marketing, sales, and recruiting activities, and ZoomInfo’s legitimate interests in organizing and making available Professional and Business Profiles, given the limited impact that this use of this business contact and similar information presents to an individual’s private life. We may also rely on other legal bases in certain situations, including for performance of a contract with you, as necessary for compliance with a legal obligation, or consent, as applicable.

Categories of Recipients
This Personal Information may be provided, subject to restrictive license agreements, to ZoomInfo's customers, its partners, or the customers of its partners. These recipients are business organizations who are permitted to use the information only for lawful sales, marketing, and recruiting purposes. The substantive terms of ZoomInfo's license agreements may be reviewed...

ZoomInfo is ZoomInfo Technologies LLC, and we are located at 805 Broadway St, Suite 900, Vancouver, WA 98660

Has my personal mobile number on record that was sold to a business for unsolicited marketing

Publish incorrect data without permission, including a persons private residential phone number. When asked to remove they refuse. Arrogant and not complying with data protection laws.

Very pushy sales strategy which is the ultimate reason we decided to pursue other avenues.

I am being cold called numerous times a day from FX companies who are telling me that they are obtaining my number from zoominfo - i have never given consent for my number to be shared. What a disgrace.
It is my personal mobile number

Good data, good customer support

This company is crooked to the core. They try to play games with you. They tell you when they want you to sign a contract. They're easy to get their lawyer to phone you. This is a scumbag company full of scumbags. Everybody needs to be aware of this company.

Unfair and Abusive Behavior from ZoomInfo After Company Closure!
They refuses to cancel our contract even after I submitted legal documents showing our company has been dissolved. I've reached out multiple times with no proper response — I feel they are deliberately stalling and acting in bad faith.
This is abusive and unfair. I am left without support, being forced to pay for a service that no longer makes sense for a closed business.
Also, the platform itself was disappointing, with many outdated or incorrect contacts. I respectfully request immediate contract cancellation with no further charges.

Shocking company. Not going to go into the ins and outs but if you bring it up to them their trust pilot score they will take you to another website which is shining with reviews. It must be fake! We aren’t 1 month in and seeking legal advice to get out

We thought the information in ZoomInfo was often outdated. We therefore did not use the service. Actually, we forgot about it to be honest. When I got the renewal invoice, I cancelled the service, but apparently, we were five days past the notification date. Do you think they would just let it go? No way.
You know a company has a piss poor product when the only way they can keep you as a customer is to lock you into a contract.

We used ZoomInfo for all of 2024 and paid $2500 per month. $30K total for the year.
We did not book one qualified lead.
Their support team was minimal at best.
Every time we did talk to them, they would look at our campaigns and tell us we were doing everything exactly like we should be. I also asked for some of their clients that have had positive results to visit with, and it took them months to finally give us a reference we could talk to.
I would be cautious moving forward with ZoomInfo based on our experience. Extremely disappointed in our experience, and it was a huge waste of money.
The platform is very confusing to use, the data appears to be old, and customer service is minimal.
They were great during the sales process of them signing us up, but once we signed up and went through their onboarding, we were pretty much on our own. When I did talk to upper management, they were very arrogant and not helpful at all.

Their website lies to you. It states to fill out information to get pricing. After filling it out, you have to wait for someone to call you. Then someone calls you and they can’t provide you pricing, but instead you have to setup another meeting with someone to start the sales process and hopefully get a quote at some point.

I was a promoter of this product...until the end of the contract term. The contract was signed on Feb 29 2024...and the term was specified as 13 months. I interpreted this as ending on March 31 but they shut down access on March 29. I didn't have time to save my templates or reports. I asked on March 30 for access til March 31 to retrieve our company's work and they said "I have spoken with my leadership and engage support team on this and unfortunately we are not able to reprovision your old platform access, given the contract has expired." I don't agree w/their interpretation' and maybe I'm wrong but is it really worth a one star review to deny a former customer 2 days access to retrieve their data? What a short sighted company

Worst company that I have worked with in more than 40 years in business. The quality of their information is poor at best. i have had to have a staff member go through their data and then verify every piece of information. Worse, once you sign a contract they are unwilling to work with you when there are any seasonal blips.