While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the high-quality support they receive from the staff. Many consumers have specifically mentioned the speed, politeness, and helpfulness of the customer service team, highlighting instances where issues were resolved quickly and efficiently. People also value the professionalism and care shown by the support staff, with some reviewers calling out specific employees by name. However, some reviewers report issues with the subscription process, particularly regarding auto-renewal and cancellation. Some consumers express frustration with slow response times and unhelpful automated replies from the support team. Despite these concerns, many customers are satisfied with the solutions provided and the overall service they receive.

Based on these reviews

Rated 4 out of 5 stars

Great for sampling topical books to decide if they're worth a full read, capturing core ideas without fluff. Ideas for improvement include: - summary format could be improved via AI (easier to re... See more

Company replied

Rated 4 out of 5 stars

started bad w/ confusion on missing my discounted offer rate, but Jean helped resolve it, gave me advice on aligning my phone access as well. This didn't seem to work very well at first as I guess i... See more

Company replied

Rated 4 out of 5 stars

Its a good option if you need crux of the concepts in concise ways than reading a whole book. Suitable for certain category of books especially self help where o focus on key takeaways can cover... See more

Company replied

Rated 5 out of 5 stars

Absolutely love Blinkist… it’s a game-changer! It offers high quality summaries across massive range of topics. The clear sub-topic mini-summaries breakdown complex ideas into bite-sized chunks which... See more

Company replied

Rated 5 out of 5 stars

I reached out to cancel an auto-renewal that had already been charged to my credit card. (I have too much going on right now to properly utilize the subscription.) I have to say I was pleasantly surpr... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Blinkist for many years, and it has consistently helped me absorb key ideas from books quickly. The summaries are clear and well-structured, and the audio feature is amazing. The narra... See more

Company replied

Rated 5 out of 5 stars

I have received first class customer service from Talida. I made a mistake when signing up my husband for a Christmas present - I used a non existent email so didn’t receive any emails or links to ac... See more

Company replied

Rated 5 out of 5 stars

To me, the best app for tackling my book backlog in a short time. It's a way of using my time the best possible way, either when waiting, commuting or traveling by plane. Do yourself a favour and... See more

Company replied

Rated 5 out of 5 stars

Really great experience with Blinkist support. Huge thanks to Katarina, who helped me with my refund super quickly and very efficiently. Everything was handled smoothly and professionally, and I rea... See more

Company replied

Rated 5 out of 5 stars

I’m a techie and don’t have time to focus on things outside my scope. The selection of topics they provide fills in the blanks. The technical support is outstanding. I initially had a log in issu... See more

Company replied

Rated 1 out of 5 stars

Installed the App because I saw it advertised in a newspaper I respect. Immediately apparent this is a hard sell, mostly of self help books in online précis form. The suggested titles bear no relation... See more

Company replied

Rated 5 out of 5 stars

This is another year (maybe the 7th or 8th) in which I am renewing our subscription to Blinkist. I personally do not use its resources (I just pay for it), but my colleagues who use it really want to... See more

Company replied

Rated 5 out of 5 stars

I contacted a wonderful lady named Jean when I had a problem sharing my premium Blinkist membership with a close one. Jean worked diligently to resolve the issue. Her communication skills were excell... See more

Company replied

Rated 5 out of 5 stars

I had trouble cancelling my subscription and then forgot to reach out to the team before renewal date. I was very impressed they were most helpful and gave me full refund! It would save your team... See more

Company replied

Rated 1 out of 5 stars

Thought i’d spend my last 5mins talking about the scale of customer abuse this company comes out with. The staff are either bots or soulless beings. Zero interaction with the people paying for their w... See more

Company replied

Rated 5 out of 5 stars

Great app! Lot of contents and high quality in general. I had an annual subscription which lately I didn’t enjoy at all because of other duties… I was charged automatically for a new year but promptly... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Blinkist for a while now and it’s become one of my favorite apps. I love being able to listen to spoken summaries of popular books before deciding whether to buy or read the full v... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service - its a sign of a great company when you want to take a break from your subscription and they deal with you so well. They offered me lots of options and time to consider the... See more

Company replied

Rated 5 out of 5 stars

In 28 years of working for and with large multi national companies my recent experience with Blinklist was by far the most exemplary service Ive ever encountered . A real human replied to my emails... See more

Company replied

Rated 1 out of 5 stars

I got charged 139 euros even though I already unsubscribed. I sent an email to their customer service to ask for a refund and received a reply from a bot offering full-refund/partial-refund/upgrade.... See more

Company replied

Rated 1 out of 5 stars

Blinkist have thankfully decided to refund us. It's a shame they didn't look at the inactive account on first point of contact. Dreadful. Very poor customer service. Didn't answer question. S... See more

Company replied

Rated 1 out of 5 stars

Auto renews subscription with no warning and then it is impossible to contact anyone on their website . Emails bounce back, no chat to get any help. Don’t subscribe unless you want to stay with them... See more

Company replied

Rated 4 out of 5 stars

My subscription renewed automatically without giving me any prior notification. Support responded in time to provide an alternate solution which I felt satisfied. So please remove auto renewal feat... See more

Company replied

Rated 3 out of 5 stars

I’m afraid recently Blinkist support staff seem so very stretched that their response times are too long with a confusing sign up process. I need something resolving and it has taken over 4 weeks and... See more

Company replied

Rated 1 out of 5 stars

Further to my previous review I have not received my refund even after having shown a screenshot of the payment in my bank and providing the last 4 digits of my card. The silly AI doesn't understand a... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Blinkist. It is a great experience for reading or listening to non fiction books. It does this through a quick snap shot synopsis that is very easy on time management and has helped... See more

Company replied

Rated 5 out of 5 stars

I love this app and have recommended it to many people! A wide selection of audiobooks truncated down to like 22 minutes to give me bullet points. It’s a great way to see if I might like the book. I... See more

Company replied

Rated 5 out of 5 stars

I’ve had a Blinkist membership for a year but couldn’t use it much due to a busy schedule. When it was automatically renewed, I requested a refund as I was unsure about continuing. I was impressed... See more

Company replied

Rated 5 out of 5 stars

Responsive customer service; they took the time to get it right even when the request involved processing a refund. I like Blinkist overall and would consider coming back when I've got a bit more... See more

Company replied

Rated 1 out of 5 stars

If there was a zero star option I would give it. I somehow ended up with a free and paid account, and the paid account kept automatically renewing even though I received no email. Blinkist claims th... See more

Company replied

Rated 1 out of 5 stars

I strongly advise everyone to stay away from this company. Two years ago, I tried their service with a “90% off” one-year premium offer. I cancelled the premium subscription immediately on their web... See more

Company replied

Rated 5 out of 5 stars

Have been using Blinkist for couple of years and has significantly helped. But I was not in a position to renew at the full cost. I spoke the support and they were so understanding and the whole conve... See more

Company replied

Rated 1 out of 5 stars

Don't subscribe! I signed up for one year (not a reoccurring subscription) to see if it would be useful, and for various reasons chose not to renew. Without any contact they renewed, and now won't r... See more

Company replied

Rated 5 out of 5 stars

Blinkist is an excellent app with a huge selection of books and a very intuitive, user-friendly design. It makes it easy to learn something new even when time is limited. I also had an issue that was... See more

Company replied

Rated 1 out of 5 stars

I signed up for this app tonight (12/13/25). When attempting g to create my account, it repetitively returned to a “Login failed” notice. I tried everything…. Attempted to contact Customer Service... See more

Company replied

Rated 4 out of 5 stars

Talida was lovely- 5 stars for her. My problem was the chatbot telling me to to type “Talk to a Human” (LOVE that you have that!)to get a human, but then it just left me there... without clarification... See more

Rated 5 out of 5 stars

I appreciate not only the good reads on this app with great voices but when something goes wrong, they work diligently to fix it. Having said that, the fixing moved a bit slow but it is no longer a pr... See more

Company replied

Rated 4 out of 5 stars

I had an annual subscription to Blinkist which I used on and off and it was a great experience overall. What I did not realise is that the subscription auto-renews without a prompt so one day I just s... See more

Company replied

Rated 5 out of 5 stars

The Blinkist team was incredibly timely and helpful. I actually needed to cancel our subscription due to lack of use in this current season of leadership, yet they treated me as if I was going to comm... See more

Company replied

Rated 5 out of 5 stars

I was charged for an annual subscription to Blinkist and didn’t even realize I had started one. Regardless, I contacted customer service and they promptly responded with an offer to fully refund or t... See more

Company replied

Rated 1 out of 5 stars

Unbelievable customer service I am automatically charged for the yearly subscription but as a German customer I emailed them in German and stated the law for the refund they still even not respondin... See more

Company replied

Rated 5 out of 5 stars

When I signed up I made mistakes-some were typing errors and a few computer errors. I am not an IT type person. I finally reached out and Jean came to my rescue. We started slowly to work the problem.... See more

Company replied

Rated 1 out of 5 stars

Horrible app and website. I was given a discount code for the subscription plan but the app does not accept them so navigated to their website and used code to sign up for the year. Followed email lin... See more

Company replied

Rated 5 out of 5 stars

I’ve had a great experience with Blinkist. I used to start reading books but almost never finished them. Now, with Blinkist, I can quickly understand the main ideas of an entire book in just a few m... See more

Company replied


Company details

  1. Media & Publishing

Written by the company

Blinkist is here to help you learn faster and smarter. It offers summaries from thousands of bestselling non-fiction books to read or listen to in just 15 minutes. Get the key ideas from the top books, podcasts, and experts in 15 minutes with the Blinkist app.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Great company. Really good selection of interesting books. Helpful, fast customer service too. Would definitely recommend!

2 February 2026
Unprompted review
Rated 5 out of 5 stars

I had a problem accessing my account on…

I had a problem accessing my account on the app. This was so efficiently dealt with by Ann from support. A great service! Thank you for resolving so swiftly!

31 January 2026
Unprompted review
Blinkist logo

Reply from Blinkist

Hi there, thanks so much for sharing your experience with us. We’re really glad to hear things worked out and that you’re happy with Blinkist. Wishing you many great learning moments ahead! All the best, Team Blinkist

Rated 5 out of 5 stars

Talida was great!

Talida was very prompt and very friendly when she helped me resolve a log in issue I was having.

30 January 2026
Unprompted review
Blinkist logo

Reply from Blinkist

Hi Michael, thank you for the kind words! We’re happy we could support you and find a solution that worked for you. Your feedback truly means a lot to us. All the best, Team Blinkist

Rated 5 out of 5 stars

Great app

Great app. I’m loving it. There is something on Blinkist for everyone. Great customer service.

30 January 2026
Unprompted review
Blinkist logo

Reply from Blinkist

Hi Elby, we’re so happy to hear you’re enjoying Blinkist. Supporting our learners is just as important to us as the content itself, so your feedback truly means a lot. Happy learning! All the best, Team Blinkist

Rated 5 out of 5 stars

One of the best apps I have

I’m a techie and don’t have time to focus on things outside my scope. The selection of topics they provide fills in the blanks.

The technical support is outstanding. I initially had a log in issue, it got resolved quickly, but they have since followed up three times to make sure there are no mor issues.

29 January 2026
Unprompted review
Blinkist logo

Reply from Blinkist

Hi Robert, we’re really glad to hear you’re loving the app! Great content and thoughtful support go hand in hand for us, and your feedback is truly appreciated. Enjoy learning with Blinkist! All the best, Team Blinkist

Rated 5 out of 5 stars

I recieved a fast reply and a solution…

I recieved a fast reply and a solution to an issue I was facing while trying to change the billing method. I also want to add that Blinkist is a great source of inspiration and motivation in my life, so thank you to the team!

29 January 2026
Unprompted review
Blinkist logo

Reply from Blinkist

Hi Alan, thanks so much for sharing this! We’re thrilled you’re loving the app, and it means a lot to know our support made a difference too. Wishing you many great learning moments ahead! All the best, Team Blinkist

Rated 5 out of 5 stars

Prompt reply with resolution options

Prompt reply with clear options to resolve the issue, and follow-ups

20 January 2026
Unprompted review
Blinkist logo

Reply from Blinkist

Hi Anumeha, we appreciate you taking the time to leave this feedback. It’s great to know our team could help and that your experience met expectations. All the best, Team Blinkist

Rated 5 out of 5 stars

The Blinkist team was incredibly timely…

The Blinkist team was incredibly timely and helpful. I actually needed to cancel our subscription due to lack of use in this current season of leadership, yet they treated me as if I was going to commit for a 5 year subscription! Thank you Blinkist!

27 January 2026
Unprompted review
Blinkist logo

Reply from Blinkist

Hi Jake, thanks so much for sharing your experience with us. We’re really glad to hear things worked out and that you’re happy with Blinkist. Wishing you many great learning moments ahead! All the best, Team Blinkist

Rated 5 out of 5 stars

Kindness wins Friends and Business

It boils down to the fact that people understand my issue and worked with me tirelessly until it was resolved, even though I did not have all of the supporting documentation that would have made their work much easier. I experienced a kindness and understated professionalism that is sadly lacking in many businesses today.

27 January 2026
Unprompted review
Blinkist logo

Reply from Blinkist

Hi Claus, thanks so much for sharing your experience with us. We’re delighted to hear you felt supported and that things were resolved in a way that worked for you. Wishing you many great learning moments ahead! All the best, Team Blinkist

Rated 5 out of 5 stars

Great customer service!

27 January 2026
Unprompted review
Blinkist logo

Reply from Blinkist

Hi Louise, we appreciate you taking the time to leave this feedback. It’s great to know our team could help and that your experience met expectations. All the best, Team Blinkist

Rated 5 out of 5 stars

The Platform is terrific and the…

The Platform is terrific and the customer service is excellent!!

23 January 2026
Unprompted review
Blinkist logo

Reply from Blinkist

Hi Jay, we're absolutely thrilled to hear that you're loving the app. Providing excellent support is just as important to us as delivering great content, and your feedback means a lot to our entire team. Happy learning! All the best, Team Blinkist

Rated 5 out of 5 stars

Very efficient

Very efficient, and very kind. To highlight as very positive point is that I didn't have to explain again the issue when they transferred me to another department. Used to happen in other companies and it is...well! Not efficient.

26 January 2026
Unprompted review
Blinkist logo

Reply from Blinkist

Hi Nat, thank you so much for your positive feedback! We're delighted to hear that our team was able to work with you to find a solution that kept you happy with Blinkist. All the best, Team Blinkist

Rated 5 out of 5 stars

Effective customer service.

The personnel who handled my enquiry were very prompt, cordial, and efficient. I found their responses and solutions very amicable. Excellent customer service!

25 January 2026
Unprompted review
Blinkist logo

Reply from Blinkist

Hi Phua, thank you so much for taking the time to share your experience! Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. All the best, Team Blinkist

Rated 5 out of 5 stars

Thought I had a big problem

I thought I had a "big" problem, but after seeking contact there seemed to be no problem at all :) I was helped very friendly and clearly full of expertise. Thank you for the wonderful experience.

16 January 2026
Unprompted review
Blinkist logo

Reply from Blinkist

Hi Klant, thanks so much for sharing your experience with us. We’re really glad to hear things worked out and that you’re happy with Blinkist. Wishing you many great learning moments ahead! All the best, Team Blinkist

Rated 5 out of 5 stars

Talida did a great job of communicating…

Talida did a great job of communicating and resolving my issue!

22 January 2026
Unprompted review
Blinkist logo

Reply from Blinkist

Hi Jay, thank you for the kind words! We’re happy we could support you and find a solution that worked for you. Your feedback truly means a lot to us. All the best, Team Blinkist

Rated 5 out of 5 stars

Fantastic customer service!

I have received first class customer service from Talida. I made a mistake when signing up my husband for a Christmas present - I used a non existent email so didn’t receive any emails or links to activate the account, made more confusing because I did so from my email address. All my fault, and complicated to pick apart. Talida guided me through the whole process, my lack of tech knowledge was no problem to her. We now have an active account and a very happy husband - who has told me that this is the best present I’ve bought him in 32 years of marriage!

23 January 2026
Unprompted review
Blinkist logo

Reply from Blinkist

Hi Julie, thanks for letting us know how things went. We’re delighted to hear you had a positive experience and that our team could help make it right. Happy learning! All the best, Team Blinkist

Rated 5 out of 5 stars

They were smooth at supporting the…

They were smooth at supporting the subscription cancellation.

23 January 2026
Unprompted review
Blinkist logo

Reply from Blinkist

Hi there, we appreciate you taking the time to leave this feedback. It’s great to know our team could help and that your experience met expectations. All the best, Team Blinkist

Rated 5 out of 5 stars

Katarina was very responsive and…

Katarina was very responsive and resolved my problems quickly.

22 January 2026
Unprompted review
Blinkist logo

Reply from Blinkist

Hi Joan, thank you for the kind words! We’re happy we could support you and find a solution that worked for you. Your feedback truly means a lot to us. All the best, Team Blinkist

Rated 5 out of 5 stars

Great support

The support team were incredible. In particular Katarina
She was speedy and providing responses and solutions

22 January 2026
Unprompted review
Blinkist logo

Reply from Blinkist

Hi Rp, thank you for the kind words! We’re happy we could support you and find a solution that worked for you. Your feedback truly means a lot to us. All the best, Team Blinkist

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look