Palwasha Mahmood

Hi,

Thank you for your review,
We apologize for this. We would be more than happy to assist you in finding a suitable resolution. If you could please get back to us on [email protected] and provide some photos, then we can see what we can do to rectify the issue.
Have a nice day!

Kind regards,
Isabella, tectake

Hej Palwasha

Mange tak for din anmeldelse.

Det er dejligt at høre, at vi leverede din ordre hurtigt.

Vi håber, du bliver glad for varen, og så glæder vi os til at tage imod dig igen på føtex.dk.

Rigtig god dag.

De bedste hilsner
Pernille
føtex

Thanks for your kind words - means a lot. br, Rikke

Dear Palwasha,

I sincerely apologize that you are still waiting for your package delivery. In our system we have delivered it to your address. Rest assured that we are looking into this urgently to find out what went wrong, but could you please contact me on [email protected] and let me know if you still have not received your pacakge? We value our customers and aim to provide timely deliveries, so thank you for your patience and understanding.

Sincerely,
Jakob

Hi Palwasha,

Thank for you review. If anything we know the annoyance in waiting for a good book. This is the reason why we are very informative when ordering a book which is in back order. We inform that the book is missing, an will normally take 2-5 weeks, if we get it. They day after you order we also send you an email, to make sure that you are aware of the backorder.

For that reason the one star is hard for me, but I will accept it, as I know, waiting time, should be reading time.

Med venlig hilsen
Jonas Thykjær
Kundeservicechef
[email protected]
Saxo.com