United Kingdom
Review of boohoo
I bought a pair of boots on the 20th December they have never arrived. Contacted customer services and the virtual response confirmed there was a problem and I did not receive delivery. No refund, but they would in touch. I keep messaging and no response. Absolute terrible company will never order from them again. They have stole my money !!!
Review of Dressinn
Ordered a pair of Uggs before CHRISTMAS and unfortunately they were not any good so needed to return, I sent these back with Royal Mail tracked they have been delivered back to them on the 12th January and they are saying they have not received them, so no credit back, even though I have PROOF that they have them. I have no refund and their customer services is terrible. Do not buy from them !!!
Reply from Dressinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Review of Feel Good Contacts
Sent an email to customer services with a pictured of my bloody finger caused by the sharp edges on my contact lenses packet , not even an acknowledgement, I was pre warning them so this hopefully does not happen to anyone else and to consider contacting the supplier etc No response
Reply from Feel Good Contacts
Dear Customer,
Thank you for your sharing your review.
We’re sorry to hear about your experience and appreciate you taking the time to raise a safety concern. We take reports like this seriously, particularly when they relate to potential packaging issues, and they are always reviewed with the appropriate teams and suppliers when received.
As we’re unable to locate your correspondence without further details, we’d welcome the opportunity to look into this properly. Please contact our customer service team directly with the email address used and any supporting information so we can review the matter and follow up accordingly.
Thank you again for sharing your feedback.
Kind regards,
Feel Good Team
Review of McCarthy Stone
I’ve spent six months trying to get answers about serious issues at this site- financial concerns, maintenance problems, and more. I have repeatedly asked to speak with a director or someone in authority who can address these matters, yet they hide behind emails and deflect the issues they don’t want to deal with or pay out for. I’m constantly passed to staff with no power who only give lip service.
No senior staff have acknowledged my concerns or offered a meeting, even when I’ve offered to visit in person. Serious matters remain unanswered after six months.
Do not invest here. They ignore complaints, neglect maintenance, and exploit residents with high fees. The older generation would struggle to get anything resolved. They don’t care about the apartments they’ve already sold but continue to market new ones.
Avoid at all costs.
Reply from McCarthy Stone
Dear customer,
Thank you for taking the time to share your feedback.
We want to reassure you that your concerns have not been ignored. The McCarthy Stone Customer Relations team has responded formally in writing to the issues you’ve raised, and we are aware that ongoing communications have taken place. In addition, offers to meet with a senior Director have been extended to you in good faith, with the aim of resolving matters constructively.
We understand that you remain dissatisfied with the responses provided, and we regret that this has led to continued frustration. However, it is important to note that our team has made every reasonable effort to engage with you and address your concerns. We remain open to dialogue and are committed to finding a way forward, but this requires mutual cooperation and a willingness to engage respectfully. We strongly encourage you to meet with our Operations Manager so we can work to resolve matters for all concerned.
We take all feedback seriously and continue to work hard to support our homeowners and maintain high standards across our developments.
Many thanks again,
The McCarthy Stone Team.
Review of McCarthy Stone
I have complained numerous times that there is no backup facility in these establishments. When the lift breaks, residents are stuck in their flats until it is repaired, sometimes waiting a couple of days for parts. This happened again over the weekend.
There is no stair lift, and if you ask McCarthy Stone, they will say they are not a care home. They do not want to spend the contingency fund to cover any extra needs, and if you challenge what the fund is sitting there for - which is the residents’ money - they deflect and avoid answering. People have lived here for years and have never seen any of the so-called money; they are just told that extra help or deep cleaning will cost more, and the expense falls on the residents.
These flats carry an extortionate monthly fee to maintain the place, yet it is not being properly maintained. I have pictures of the quality of maintenance that residents are forced to live with, for clarification. Disgraceful company
Reply from McCarthy Stone
Dear customer,
Thank you for taking the time to share your concerns. We understand how distressing it can be when essential services such as the lift are unavailable, and we want to assure you that equipment failures are treated with the utmost seriousness. In the event of a breakdown, our teams follow established procedures to ensure resident wellbeing, including maintaining regular contact with those who may need additional support during the disruption.
Regarding your concerns about the contingency fund, this is a reserve built into the service charge to cover unexpected costs such as emergency repairs or major maintenance, Homeowners are consulted with directly regarding how they would like the funds to be used. Transparency is important, and we operate an open book accounting process so homeowners can see exactly where their money goes.
It’s also important to clarify that McCarthy Stone developments are designed as independent living communities, not care homes. Our Retirement Living and Retirement Living PLUS options offer varying levels of support, with the latter including additional services such as on-site staff and domestic assistance.
We appreciate your feedback and are sorry to hear that you feel the maintenance standards have not met expectations. If you have images or further documentation, we recommend sharing them directly with your House or Estate Manager so they can be reviewed and addressed appropriately.
Your voice matters, and we remain committed to ensuring our communities are safe, well-maintained, and respectful of the needs of all residents.
Many thanks again,
The McCarthy Stone Team.
Review of McCarthy Stone
I would be very careful when looking to purchase a property from McCarthy Stone! You pay extortionate rates for property maintenance which is not kept to standard, a few hours a week of cleaning, 2 hours of gardening to maintain grounds and if you complain they disregard it, the older generation are not heard at these establishment, no back up facility if the lifts go down, leaving people stuck in their flats with no in site help as House Managers are often not there, cover consists of 1 afternoon a week for every week the House Manager is off ! They have a contingency fund which never gets used which is pots of the residents money for anything that is so called required but if you ask for any extra cleans or cover it gets billed to the residents! One particular facility currently has flies in the bins as they feel deep cleans are not essential after 7 years! all for the bargain price to you at £322.83 a month !!!!!!
Reply from McCarthy Stone
Dear Customer,
Thank you for taking the time to share your feedback.
We’re sorry to hear of your concerns and appreciate you raising them. We understand that you’ve already been in contact with our Customer Relations team, who have responded directly regarding the matters you've highlighted—particularly around cleaning, site maintenance, and the role of the House Manager.
To clarify, the development in question is designed for independent living and does not operate with 24/7 on-site staffing. However, we do have emergency procedures in place to respond to incidents such as lift breakdowns, and we take resident safety and wellbeing seriously.
Our service charges are carefully structured to cover the essential day-to-day running of each development—this includes cleaning, gardening, buildings insurance, and on-site support. These charges are not for profit, are regulated by national legislation, and we operate a transparent open book accounting process so homeowners can see exactly how their contributions are used. The contingency fund you mentioned is also part of this transparent process and is used in line with agreed priorities and legal requirements.
We’re committed to listening to all residents and ensuring their voices are heard. While we regret that your experience has led to frustration, we remain open to constructive dialogue and continuous improvement.
Thank you again for your feedback.
The McCarthy Stone Team.
Review of Wren Kitchens
Ordered bedroom furniture, one piece of glass arrived shattered, rang customer services where I was advised that a replacement piece of glass would be sent out on the 16th December, they would send a whole lorry for one piece of glass! 16th December receive a call from th driver to advise they had a delivery note but nothing to deliver. Called customer services again, and I was accused of getting the date wrong and it was the 16th January, we had some appliances delivered from Wrenn but noglass! Called customer services AGAIN the glass had not been ordered, I asked them to listen to the calls and they could not say why I was told this and we would have to wait until 27th January as it needed again to be sent out on a lorry! When cleaning another piece of glass which should be tapered glass this exploded all over the bedroom and on the surface with tiny bits. I felt that this is a safety issue and reported it to customer services, I advised them that this can be a manufacturing after googling the problem which they have ignored ! Told me it was accidental damage and charged me for another piece of glass and delivery as again it takes a whole lorry for one piece of glass. I am totally unhappy with the diabolical customer services and level of service but most of all I am very concerned that this could happen to a child if they put something on it I asked for the manufacturers details but were refused and I also asked to complain about the manager and his attitude and he also refused to escalate the case. The glass is clearly not fit for purpose and I had to pay for the privilege! Be very careful if you decide to have the glass ! Just wondering if anybody else has had anything like this. I will be escalating my concerns to trading standards.
Reply from Wren Kitchens
Hi,
Thank you for your review. I've sent a request via Trustpilot for your order information. If you could provide this at your earliest convenience, I will advise accordingly.
Regards,
Adam
Review of My Furniture UK
Reply from My Furniture UK
THank you so much, I am glad to hear that you like your new furniture so much.
Review of Shade Station
Service was good but I found the staff to be miserable and I felt like I was too much trouble
Reply from Shade Station
Hi Julie,
Many thanks for taking the time to leave us a review and we are happy you like your new Saint Laurent sunglasses.
We are saddened to hear that your experience with our customer service team wasn't up to the standard that we expect and you found the staff to be miserable.
I can assure you this is not the norm and would never have been our intention at all as we are always happy to speak to customers to assist them.
I have asked the customer services manager to review this so we can identify any areas for improvement in the future.
If you would like to discuss this further please call us or email us directly where we will be happy to assist you further.
Kind Regards
Shade Station
Review of Cettire
Takes a long time to organise a return and 7 days to just inspect !
Review of SilkFred
arrived damaged A long time for refund then only refunded the item not delivery charge had to contact customer service to ask for postage back and then that will take 5-10 days!
Reply from SilkFred
Hi Julie, I am sorry to read this has happened and I can only apologise for the inconvenience. I can confirm all refunds have now been processed and will clear in your account shortly. If you need anything else please do let me know. Thanks, Tamsin @ SilkFred
Review of Ax Paris
Never received any correspondence regarding complaint to customer service about not receiving next day delivery
Review of Ax Paris
Paid.for next day delivery did not arrive emailed customer services ignored
Review of donaghys.co.uk
Review of Ax Paris
Hard to return the products, 15 days for refund had no correspondence to say if they have the return, had to email customer services for the label. Not a good process
Reply from Ax Paris
Hi,
Thank you for your review.
We apologise that you're unhappy with our returns policy. It can take up to 15 working days to process your refund during busy periods. The pre-paid returns label can be found via the link on our returns policy page.
Kind Regards
Axparis
Review of Argos
Can not return but can click and collect rubbish service
Review of Quiz
I applied for the first time order the email did not come through so I placed the order and then it came through I emailed and you did not want to know not good customer services
Reply from Quiz
Hi there,
I'm really sorry to hear that this has happened!
From my understanding, you were waiting on the discount code you receive when signing up to our website, and this arrived after placing your order?
I'll be happy to look into this for you, if you could please email over your order number and general summary of your query to [email protected] and mark it FAO Robyn.
I'll hopefully be able to get this resolved for you!
~ Robyn
