It's been over a month since I placed the order. I haven't heard anything about it for about 10 days, and almost 20 days since I cancelled it, with no word on a refund. I've barely received any repl... See more
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Review summary
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Based on these reviews
Nunca recuperas tu dinero El pedido 360307 realizado el 17/12//2024 no fue entregado, recibí información de que se procesó un reembolso, pero todavía no tengo el dinero en mi cuenta! Sigo recibien... See more
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“Immediately available” on their website means waiting 15 working days. This is what happened. Contacted support 3 times, only got an answer on the last one because I went all out. If it’s immedia... See more
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I've been waiting for my phone for two months already. I've tried contacting them by every possible means to get at least some information regarding my order status. I have to leave Spain soon and c... See more
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After 3 months waiting for the refund, today I was refunded. 665€. Thank you Allzone, after three months now I can order a newer phone model for the same price. You the best. Because I believe they... See more
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This is my second review for the same order number 471945. While I am very unhappy at ordering a iPhone 15 pro and having to cancel it, and giving a negative review. I do feel I need to share some goo... See more
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Ordered a phone that was listed as in stock. After three weeks, the seller informed me that the item was actually not available and cancelled the order. Instead of issuing a standard refund, they... See more
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They are ladrones, they will steal your money don't trust them , I payed for the phone and cancelled it after I read the reviews but it was too late been waiting for two months for money back claimin... See more
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2 months and I still haven’t received my order!!! Order numbers: 582706749 / 463671 All I ever get are automatic replies, and there is no real human contact with this website at all. On top of th... See more
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I had purchased 2 phones (one plus 13 and Samsung s25 ultra) during black Friday sales November 2025, since today 26 Jan 2026, i haven't got the delivery and one phone I had cancelled on December... See more
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Estafa No envian el producto y no cancelan el pedido, no responden por correo ni por telefono. Toca denunciar pro via judicial. HUIR, ESTAFA. They don't ship the product, they don't cancel the order... See more
Company replied
Im a selfemployeed salesconsultant. I used to order smartphones for work purpose at Allzone throughout the years. The 12th of April i ordered a IPhone 16 PRO. Order number 537827492. I payed a total o... See more
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Complete con artists. I ordered mid December last year for a Christmas present. 2days after ordering they changed delivery from 24-48 hours to 2 months !!!!! Yes you read right 2 months. After asking... See more
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Awful. Fancy website, but it is a SCAM. After placing the order they don't provide any personalised information on the order, which is now severely delayed versus the shipping estimate. They are now... See more
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MAJOR FRAUD!!! DO NOT BUY OR TRUST THIS WEBSITE!! We ordered an S25Ultra from them 2 months ago, they did not deliver and we have discovered that OUR CREDIT CARD DETAILS HAVE BEEN USED TO PURC... See more
Company replied
Demora Fecha del pedido : 2025-04-23 14:37:36 Numero de pedido 627109243 Referencia del pedido : Método de pago : Paga Fraccionado I asked to cancel the order because I realized that allzo... See more
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Promised a 24/48 hour delivery of an iphone. 1.5 week later - nothing. When contacting them, I was suggested to cancel the order. I did. But they exceeded all timeframes that they com... See more
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I am writing to formally submit a claim regarding my order #421460. The product was never delivered. After more than 2 months without delivery, I canceled the order and requested a refu... See more
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I ordered a iPhone which was promised delivery within 2-7 days which was in May 2025, nothing arrived, I requested a refund, after many emails they eventually replied stating my re... See more
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What could i say,,,,,,i am just sick about they are behaviour. Such a smart cheater and fraud E-commerce sites in Portugal. I order a cell phone in 26 February, i pay 320.37 euro 5 months go,no deli... See more
Company replied
Do not contact this company, they are liars, they send the same texts, I ordered the item on 03.04 and today is 30.05 and still nothing has been heard about my item. I contacted the police and filed... See more
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What a shit company, cancelled the order that never turned up!! SEQURA the finance company are still trying to take money from my account!! Allzone have admitted to me that they will repay the mone... See more
Company replied
The 18/02/2025 I've purchased a Google Pixel 9 PRO XL. As the item didn't come, I've cancelled it and asked for a refund. The statut of the order is still at "Cancelación en tramite" and we're 1... See more
Company replied
Este sitio web es obviamente fraudulento. ¡Me robaron $300 y se niegan a devolvérmelos! ¡NO UTILICEN ESTE SITIO WEB! ¡ESTAFIADORES DE MIERDA! This is obviously a scam website. They have stolen $3... See more
Company replied
ESTAFADORES, NUNCA RECIBIDO Y SIEMPRE EXCUSAS AUTOMATICAS (+100 eur) Pedido 345553 We inform you that the shipment of your order was started to manage the 30/12, you will receive it within 15 cal... See more
Company replied
Scammers. Do not order anything from their website. No client service nothing. Refund still didn't get it after 2 weeks. I don't know why the police doesn't get involved. Update: bullshit reply th... See more
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Never buy there, I ordered 2 articles, one was deliverd, they other should ben arrive at the same time, never received. That was the most expensive. I'm trying to contat then bu email. No respon... See more
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They kept my money and failed to deliver my order. I waited for two full months for the delivery, which never materialized. I then canceled the order. They subsequently claimed to have issued a refun... See more
Company replied
Allzone's treatment is unacceptable. Since August 2025, they have been holding €1,036.21 from my order. I have sent numerous emails that they systematically ignore, they do not answer the phone, and... See more
Company replied
Bought an phone on July 18th and same didnt come in time,when contacted said may take 30 days,I cancelled the order and asked for devolution still says Refund is in process.You mail them if they... See more
Company replied
Order number : 758344596 I've purchased a Google pixel 6 month ago. I've asked for a refund because item couldn't be delivered in time. This was 6 month ago... 6 MONTH! I'm still waiting for... See more
Company replied
I ordered around August 24 and today, November 1, I still haven’t received anything. After a month, the order was still “in preparation”, so I contacted support. They told me to cancel, which I did —... See more
Company replied
SCAM! they just want to use your money as long as they can. They have a very low prices so a lot of people buy and they use this money to make business, when you cancel your order they will ret... See more
Company replied
3 months waiting for an iPhone that never arrived… I canceled the order and now I’m waiting to get my money back… but honestly, I’m starting to get worried… this is clearly a scam. They lure customers... See more
Company replied
It is day 7 of the refund is on the way to my bank. I have several emails and several posts on here making the statement that it will be in my account in the next 14 days, 7 have gone and still nothin... See more
Company replied
Absolutely Ridiculous Service! I ordered an iPhone 17 Pro Max on 23rd October that was in stock when I placed my order and it’s still showing in stock on their website even today! Yet these people... See more
Company replied
Stay away from AllZone – Worst shopping experience ever. I placed an order on 29/05/2025 (Order No. 676606966). The delivery was supposed to happen between 02/06 and 06/06 — but the deadline... See more
Company replied
Don't use this website, I think its scam. I bought Airpods on April 16 by April 28 there was no updates regarding the order status, I didn't know if the item was coming all I had was "order b... See more
Company replied
Thieves must be fought! Today is 21 days since confirmation of order cancellation 382913283. Of course, I have not received the money, the order status in my personal account has not changed. I sen... See more
Company replied
Today is 14 days since confirmation of order cancellation 754116784. Of course, I have not received the money, the order status in my personal account has not changed. I send a burofax with a demand... See more
Company replied
I ordered a Xiami cel phone 06/04/2025 that has never been delivered. After many calls that nobody answered, emailes that only bots answered, I cancelled the order on 21/04/2025. Received an email tol... See more
Company replied
Yet again you send the same message worded differently please just give me my money back these messages you are sending do not help and you always say contact us but we can't contact you as no... See more
Company replied
Pedido número 408841 The same method and the same experience and approach — I bought an iPhone on April 12, it's been two months and despite several attempts to contact them, I never received th... See more
Company replied
Company details
- Electronics Store
- Appliance Store
- Fashion Accessories Store
- Home Goods Store
- Outdoor Sports Store
- Shoe Store
Written by the company
Allzone pertenece al grupo empresarial All In Digital Marketing con CIF B88369178, y llevamos desde 2019 vendiendo productos a través de internet. Nuestra meta es ser lo más eficientes posibles a la hora de facilitarle al cliente la compra online, poniendo todo de nuestra parte para realizar los envíos más seguros, eficaces y rápidos posibles. Productos 100% Originales En allzone trabajamos con productos 100% originales con la garantía española y de la comunidad europea. Compramos los productos directamente a los fabricantes o distribuidores oficiales. Seguridad en el envío El compromiso de Allzone con la seguridad del cliente es máximo y contamos con dos certificados que garantizan que todo el proceso de compra y envío son seguros. Nuestra web esta adaptada a la nueva normativa Europea con los pagos 3D Secure, que previene fraudes y posibles robos de identidad, ya que solo te permite comprar introduciendo una clave secreta que llegará a tu móvil. Mejores ofertas del mercado En Allzone contamos con las mejores ofertas del mercado online. Gracias a nuestras numerosas ofertas, no encontrarás móviles, smartwatches o PCs a precios mejores en ninguna otra tienda. Catálogo muy completo Disponemos de un catálogo muy amplio, como podrás descubrir. Desde mobiliario de jardín hasta tecnología, pasando por ropa tanto para mujeres, hombres o niños.
Contact info
Alcobendas, 28108, Madrid, Spain
- 910 916 858
- [email protected]
- allzone.es
1.4
Bad
36K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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ordered a phone from Allzone Spain last…
ordered a phone from Allzone Spain last November 11 and until now, nothing has arrived. I later discovered that all their social media comment sections are turned off — which is a major red flag for any business claiming to offer good customer service.
This kind of online store behavior is unacceptable. Consumers deserve transparency, accountability, and proper support. I hope there’s a way for authorities to investigate and take action so businesses like this can be held responsible and, if needed, shut down.
November 11, 2025
Unprompted review
Reply from Allzone
Hi Maria Luisa.
At Allzone, we would be delighted to help you resolve your issue. To do so, it is essential that you provide us with your order number or ID.
Since Trustpilot has not marked this review as verified, we do not have direct access to the information needed to confirm that this is a real purchase. If you can provide us with this information, we will be happy to verify your case and provide you with an accurate update on the status of your order.
We are at your disposal to help you.
You treat customers with utter disdain
I order a Samsung phone for 500€ on May 15th, it took them for months and emails and all they told me to do was have patients on every reply. I cancelled and asked for a refund 2 months ago and am still waiting, excuse and lie after lie. DO NOT BUY FROM THIS COMPANY YOU WILL REGRET IT. I have started procedures through a lawyer and just submitted all my emails to them. This was a present for my partner. They do not give a shit.
May 15, 2025
Unprompted review
Reply from Allzone
Hi Anthony Lloyd.
We respectfully offer you our sincere apologies for the delay in processing your refund.
We want to assure you that we are reviewing your case so that it can be resolved as soon as possible.
Our team is committed to providing you with an appropriate and timely solution. We appreciate your understanding and patience, and we remain at your disposal for any additional questions you may have.
NEVER ORDER AT THIS WEBSITE!
Answer = BULLSHIT! NEVER ORDER AT THIS WEBSITE!! SCAM!!
Ordered 2 Samsung galaxy tabs as a gift for our children but never received them. Didn’t get our money back etc. This after a lot of emails en promises that we would get our money back. TOTAL SCAM!
April 26, 2025
Unprompted review
Reply from Allzone
Hi Ronald.
We sincerely apologize for any inconvenience this may have caused you. We would like to inform you that your refund request is currently being processed. We understand how important it is for you to resolve this situation as soon as possible, and we assure you that we are doing everything necessary to expedite the process.
We apologize for any delay and thank you for your patience and understanding. As soon as the process is complete, we will notify you via your customer area.
Kind regards.
This is a SCAM
This is a SCAM! They do not have anything in stock, I am not even sure they are a real company.
My husband bought a phone in july, he never received it and we’ve been fighting to get our money back for MONTHS!!! I am going to the police!!!
November 13, 2025
Unprompted review
Reply from Allzone
Hi Katarina.
At Allzone, we would be delighted to help you resolve your issue. To do so, it is essential that you provide us with your order number or ID.
Since Trustpilot has not marked this review as verified, we do not have direct access to the information needed to confirm that this is a real purchase. If you can provide us with this information, we will be happy to verify your case and provide you with an accurate update on the status of your order.
We are at your disposal to help you.
Do not buy
Do not buy. It is a scam.
I bought a cell phone that was never sent and the curtomer service was terrible. Then, I only got my money back after file complains through my bank and the spanish´s customer office. I even had to threaten them with a burofax to pursuit legal accions, which I am still thinking.
November 9, 2025
Unprompted review
Reply from Allzone
Hi: Víctor Manuel Campa F.
At Allzone, we would be delighted to help you resolve your issue. To do so, it is essential that you provide us with your order number or ID.
Since Trustpilot has not marked this review as verified, we do not have direct access to the information needed to confirm that this is a real purchase. If you can provide us with this information, we will be happy to verify your case and provide you with an accurate update on the status of your order.
We are here to help you.
Scammers
Bastards ,give me my money back! This is unthinkable, complete lawlessness; I’ve been waiting for my refund for three months! You absolute scum ,I’ll do everything to get you shut down for good
August 28, 2025
Unprompted review
Reply from Allzone
Estimada. Tatiana Beglova.
At Allzone, we would be delighted to help you resolve your issue. To do so, it is essential that you provide us with your order number or ID.
Since Trustpilot has not marked this review as verified, we do not have direct access to the information needed to confirm that this is a real purchase. If you can provide us with this information, we will be happy to verify your case and provide you with an accurate update on the status of your order.
We are at your disposal to help you.
Don't order on AllZone
Made an order 16th of September, it has not been delivered during 30 days.
After all the massages here i cancelled the order on 16th of October.
On 19th of October submitted charge back claim in my bank app.
4th of November bank chargeback has been approved and I received the money back.
The only thing that help is claim to the bank, they keep making promise and don't fulfill them. My cancellation was in pending status on AllZone till the day bank send money on my bank account.
So don't delay, submit chargeback claim. I didn't knew about such possibility until this situation.
Good luck all and don't buy anything from this seller.
My order #274951557 and I was lucky to get the refund in 1.5 month since order date. Unlike other users who are waiting months with no results.
September 16, 2025
Unprompted review
Reply from Allzone
Arte Spirit.
Allzone will be happy to help you resolve your issue. To do so, it is essential that you provide us with your order number or ID.
Since Trustpilot has not marked this review as verified, we do not have the necessary information to confirm that this is a genuine purchase. If you can provide us with this information, we will be happy to verify your case and provide you with an accurate update on the status of your order.
Scammers! Absolutely Ridiculous Service!
Absolutely Ridiculous Service!
I ordered an iPhone 17 Pro Max on 23rd October that was in stock when I placed my order and it’s still showing in stock on their website even today! Yet these people took 6 days just to change the order status to “shipping in process,” and now, on November 5th, they still haven’t even handed it over to GLS.
What kind of nonsense is this? If the item is in stock, why on earth is it taking over a week to ship? Completely unprofessional and frustrating experience.
November 5, 2025
Unprompted review
Reply from Allzone
Estimado: Umar Rasheed.
Nos dirigimos a usted para informarle que la cancelación de su solicitud ha sido procesada y confirmada exitosamente. En los próximos días, recibirá una notificación adicional con las instrucciones detalladas para iniciar el trámite de reembolso correspondiente.
Lamentamos sinceramente los inconvenientes que esta situación pudiera haberle ocasionado y agradecemos su paciencia y comprensión durante el proceso.
1 Star – Still Waiting for Refund After Cancelling My Order
I ordered a mobile phone from allzone.es on August 15th, but after weeks with no delivery or even an estimated shipping date, I decided to cancel the order on September 5th.
Since then, I have been waiting endlessly for my refund. Despite multiple messages and promises, nothing has been returned. I finally had to open a dispute with my bank (VISA) to try to recover my money.
After reading other reviews here, I see that many customers have experienced the same issue — delayed or missing deliveries and refunds that never arrive.
Based on my experience, I strongly advise others to avoid ordering from this website. It appears to operate in a way that takes payments without fulfilling or refunding orders.
⚠️ Be cautious before making any purchase from allzone.es.
update Nov 11th, 2025. Aleluia, my refund arrived after 2 months of the order cancelation.
August 15, 2025
Unprompted review
Reply from Allzone
Estimado: Paul Grandson.
Lamentamos sinceramente las molestias ocasionadas y le agradecemos su paciencia. Queremos informarle que su reembolso se encuentra actualmente en trámite, y en breve podrá verlo reflejado en su cuenta.
Apreciamos mucho su comprensión y confianza en nosotros. No dude en contactarnos si requiere cualquier información adicional; con gusto le asistiremos.
Terrible!
Terrible!
I ordered and paid for a phone, the delivery was supposed to be 48 hours, then it became 1 week! 10 days passed since the purchase and still nothing. I have now cancelled the order and requested a refund. Apparently someone needs to contact me within 2-4 days and then it will take a few more days for the refund.
Ridiculous! I will never buy anything from them ever again.
** 30 Nov 2025, over 6 weeks have passed since I paid and ordered the phone, now they are saying that my refund is processed and it will take 2 weeks to go into my account! When I paid them I’m sure they received the money quickly, I have contacted my card company and started a charge back too. So eventually I will get my money back one way or another.
I seriously believe that these people sell nothing. They take your money. They probably put it into a high rate interest account and try to hold onto your money for as long as possible!!**
November 3, 2025
Unprompted review
Reply from Allzone
Dear Saj Mahmood,
We sincerely regret the inconvenience you have experienced. Please be assured that Allzone is not fraudulent—we are a legitimate company and always aim to fulfill orders as quickly as possible.
Occasionally, due to high demand, deliveries may take longer than initially estimated, as clearly stated in our purchase conditions. We see that your order 424897037 has been cancelled and the refund process is underway. Refunds are typically processed within the timeframe indicated, though banking procedures may add a few additional days.
Our team will contact you directly to confirm the status of your refund and ensure the matter is resolved.
Thank you for your patience and understanding.
Scam company – never received my order or refund
I ordered around August 24 and today, November 1, I still haven’t received anything. After a month, the order was still “in preparation”, so I contacted support. They told me to cancel, which I did — but since then, I only get the same automated emails saying they’ll reply within 48 or 96 hours, and nobody ever does.
It’s ridiculous — they even include a smiling photo of a “support agent” in their emails as if it’s a joke. The worst part is that they have apps on Google Play, Apple Store, and even a YouTube and Instagram page, making them look legitimate. It’s a complete scam.
August 24, 2025
Unprompted review
Reply from Allzone
Dear Serhii, we truly regret the situation you are describing and fully understand your frustration. Please note that we will personally review your case to verify if there has been any incident with your order or refund and contact you directly to resolve it as soon as possible.
At AllZone, all refunds are processed according to the time frames stated in our cancellation terms. However, in some cases, banks may take up to 10 business days to reflect the transaction, which is unfortunately beyond our control.
We also acknowledge that, due to the high number of requests we are currently receiving, our response time may be slower than usual. Even so, every case is handled individually until it is fully resolved.
Thank you for your patience — our team will get in touch with you shortly to ensure your issue is properly addressed.
They will scam you and keep your money.
Bought an Iphone 16E on 18 sep. It was supposed to arrive after 3-6 days after, but more than 2 weeks with nothing received i cancelled my order. Now after a month and a half i still have not gotten my money back. Despite many many emails, calls etc. They promised me a refund after i filed a report with Guardia Civil, but still no refund have ever happened. This week i filed a fraud report with the consumer department here in Spain and on monday i will go to my bank and file a fraud complaint for them to reclaim my money. Do not, and i repeat - Do NOT buy from this page, its a scam. They don't have the products and will just keep your money. There are hundreds and hundreds of people in this situation. It's beyond my imagination how they are still allowed to stay open and run a "business" I am appalled this fraud company's behaviour.
September 18, 2025
Unprompted review
Reply from Allzone
Estimado Thomas.
We sincerely apologize for any inconvenience this may have caused you. We would like to inform you that your refund request is currently being processed. We understand how important it is for you to resolve this situation as soon as possible, and we assure you that we are doing everything necessary to expedite the process.
We apologize for any delay and thank you for your patience and understanding. As soon as the process is complete, we will notify you via your customer area.
Kind regards.
Not delivering on promises
I cannot warn against this company strongly enough. It does not deliver on the deadlines it stipulates. I have tried unsuccessfully to contact them to try to send me my order and still nothing. I told them I was in dire need of the content of the order and, again, nothing. STAY CLEAR. I have read here that a complaint has been filed in the Portuguese justice system which I am seriously considering on doing.
UPDATE 29/10/25
Today I received an answer from allzone.es in Spanish which, being Portuguese, I am not obliged to know, but basically saying that they, the company, know that they don't comply with deadlines and if I do not like that, I can ask for a refund. This is unacceptable behaviour. You cannot entice consumers with prices and deadlines you cannot fulfil. It is a completely horrifying way to conduct business and it enfuriates costumers as is my and so many other cases.
October 28, 2025
Unprompted review
Reply from Allzone
Hi Paulo Cesar Martins.
Te informamos que los productos multimedia están sujetos a demoras debido a su alta demanda y particularidades de distribución. Por esta razón.
una vez salga a envio, se te notificara, por el momento aun no nos han indicado fecha de entrega, sentimos las molestias que se puedan causar en la espera, si por el contraria no desea continuar a la espera de su pedido. puede solicitar la cancelación desde su área de cliente.
Scam company that don´t deliver you order and then don´t refund you money
I ordered an iphone 16 in July that was due for delivery within 5 days. It was never received so I requested they cancel my order and refund my money. They confirmed the cancellation and said I would receive my refund within 14 days. I still have no refund and their customer service department is an absolute joke issuing the same standard reply every time I email them. I am now having to take legal action to get my refund!
October 26, 2025
Unprompted review
Reply from Allzone
Dear Rachel,
We have received your message and we will review the incident and handle it as soon as possible.
At AllZone, we work with total transparency and professionalism. We are not a scam company — we are an e-commerce business that manages a high volume of orders. As stated in our purchase conditions, delays may occasionally occur in both deliveries and refunds.
Our customer service team replies to all queries, although due to the large number of requests, we may not always respond as quickly as we would like. We sincerely apologise for any inconvenience this may have caused.
No Refund from ALLZONE
I bought a smartphone from ALLZONE (ALL IN DIGITAL MARKETING S.L.) in August 2025 and paid for my order with the expectation of timely delivery. After various delays, I was forced to cancel my order when ALLZONE failed to deliver the product. Despite repeated emails, confirmation of cancellation, and even multiple promises of a prompt refund, the company did not proceed with returning my money. I filed a complaint with the OCU and initiated a judicial claim, yet weeks later, I am still waiting for ALLZONE to fulfill their legal obligation.
ALLZONE’s customer service communication is slow and evasive, refusing to provide clear answers or a refund within the legal timeframe. Their conduct has prevented me from purchasing the product elsewhere and caused the loss of valuable offers. I strongly advise future buyers to avoid this business until it complies with consumer protection and improves its reliability.
Edit: Recomiendo a cualquier persona afectada acudir directamente al procedimiento monitorio judicial. Es posible hacerlo online con certificado digital/DNI electrónico a través de la Sede Judicial Electrónica. El monitorio no requiere abogado para reclamaciones inferiores a 2.000 € y permite reclamar el doble del dinero pagado si la empresa incumple el plazo legal de devolución.
No te conformes sólo con el reembolso: la ley está de tu parte, reclama el doble y deja constancia judicial. ALLZONE no es fiable ni respeta los derechos del consumidor.
August 10, 2025
Unprompted review
Reply from Allzone
Dear Javier,
We sincerely regret the inconvenience you have experienced and understand your frustration. We have reviewed your case and can confirm that an internal incident has been opened to verify the status of your refund and ensure it is processed correctly.
Please note that refunds are always handled in accordance with our cancellation terms, and in some cases, banks may take up to 10 business days to reflect the amount once the refund has been issued — a delay that is unfortunately beyond our control.
We also apologize if our response times have been slower than expected. Due to a high volume of orders and inquiries, our customer service may take longer to reply, but we assure you that your case is being attended to.
1 star is even too much for this…
1 star is even too much for this company they are a fraud. You will never get your money back.ordwrnummer 521995785
June 27, 2025
Unprompted review
Reply from Allzone
We have reviewed your file again and can confirm that the refund has been processed. We understand your concern regarding the time frame and would like to clarify that we are not shifting responsibility to the bank, but rather informing you that processing times may vary depending on the institution. Even so, we are following up internally to ensure that the amount is correctly reflected in your account.
We appreciate you providing us with the relevant documentation and understand your interest in resolving this situation. We assure you that your case continues to be handled as a priority and will keep you informed as soon as we have a specific update.
We apologize for any inconvenience and appreciate your patience. If you need more information, please do not hesitate to contact us.
They try not to refund you
I bought a phone that they didnt have in stock. I requested a refund almost straight away. They make you go though a long process where they put your refund as Credit in your costumer account with 3% from them as a "gift". You must wait something like 14 days for them to then turn your crédit into your actual refund that goes back to your bank account. In total I waited a month and a half and I had to get my bank involved. Absolute scammers.
September 5, 2025
Unprompted review
Reply from Allzone
Estimada Laura.
First of all, we would like to apologize for the fact that you have not yet received confirmation of the refund for the canceled order. We fully understand how important it is for you to receive a prompt solution, and we apologize for any inconvenience or concern this situation may have caused you.
We want you to know that we are fully committed to resolving this issue. From now on, your case will be given priority in our system, and we will follow up immediately to ensure that the refund is processed without further delay.
We sincerely appreciate your patience and understanding while we handle this situation. As soon as we have a specific update, we will contact you immediately.
I bought a gopro #170615719 early…
I bought a gopro #170615719 early August though I cancelled it because they did not give a delivery date on 13th August. To this date 15th October, they have not reimbursed my money. Do not buy here, they steal people’s money!!! They are a fraud and I cannot understand why they still have the website open.
August 13, 2025
Unprompted review
Reply from Allzone
Hi Monserrat.
Regarding the claim submitted, we confirm that the requested refund is already being processed by our finance department.
We are handling the refund in accordance with our company's standard procedures, and it will shortly be reflected in the payment method used for the purchase.
We apologize for any inconvenience caused and appreciate your patience while we complete the process.
Please do not hesitate to contact us if you require any further clarification.
Refund 524675881
I place the order 524675881 for a smartphone, which never arrived. After three weeks of waiting and getting automatic responses from the customer support, I submitted the order cancellation. However, the refund was not issued within the time stated in the store's terms and conditions. Trying to get my money back now.
September 15, 2025
Unprompted review
Reply from Allzone
Hi Yurii.
Le informamos que su solicitud de cancelación está actualmente en trámite. En breve, un representante del área encargada se pondrá en contacto con usted para continuar con el proceso y proceder con el reembolso correspondiente.
Agradecemos su paciencia y comprensión mientras finalizamos este procedimiento
Still waiting for refund….after 4 months..
I see that there is a lot of people out there waiting for refunds etc. Maybe it is time for a class action lawsuit against the company? I will look into it so we can organise something .
June 23, 2025
Unprompted review
Reply from Allzone
Jan Fossedal.
We respectfully offer you our sincere apologies for the delay in processing your refund.
We want to assure you that we are reviewing your case so that it can be resolved as soon as possible.
Our team is committed to providing you with an appropriate and timely solution. We appreciate your understanding and patience, and we remain at your disposal for any additional questions you may have.
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