* edit from Jan - 23rd. Customer service took care of my request and refund the lost package. Thanks a lot. I retracted an order. They provided a transportation (mondial relay) voucher that I... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
I nearly cancelled order when looking at previous reviews, glad I didn’t. Item arrived as described, lots of updates on delivery process, cheaper than anywhere and in great time. Was sent from Gir... See more
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Ordrenummer 63171371 Fuldstændig perfekt oplevelse Varen som beskrevet og i perfekt stand Hurtig modtagelse Tradeinn er det billigste sted at handle da jeg sparer næsten 50 % Had boug... See more
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Surprisingly good 👍🏻 This was my first time ordering directly from their website instead of Amazon, and I’m really impressed. I bought a pair of sneakers and a pair of scissors, and they delivered e... See more
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They are slightly cheaper than competitors but it takes ages to arrive. Additionally, I had to return the product and then the return also takes ages te arrive back. And then the refund takes even lon... See more
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I purchased a pair of Salomon trainers from this company and unfortunately they had a slight default. With just a couple of very straightforward emails between us the product was fully refunded.... See more
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Ordered New Balance trainers during their Black Friday event, great value & service. Trainers arrived faster than expected & was kept updated on their progress at all times. This is my 2nd time using... See more
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Bought sport watches as a gift, I put the right address for delivery in Germany, with the street in German written as straße, but Tradeinn or their delivery service put it as straBe with the wrong l... See more
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I ordered 2 items. First order I received the wrong item. Trying to send anything back is a very frustrating experience. Email responses take forever, you are expected to pay for returns even though... See more
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I ordered from TrekkInn 18.12 and package was never delivered 1. You have received confirmation of address twice 2. Customer service has long response time if answer at all or “will refer to th... See more
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Item is great ( light in weight,warm, good sizing pockets, comfortable hood, delicate colour).Realistic delivery timing expected since coming to Uk from Spain ( about a week).All tracked,can see the... See more
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Found myself using Bikeinn more frequently due to great pricing. Payment is easy and plenty of options. Delivery to the uk was timely and never delayed, dates displayed on purchase, 5-6 days usually.... See more
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Was wary at first ordering from here, as read a few negative reviews. Delivery was 2 days later than estimated but no dramas. I knew exactly kind of running shoe and size so returning wasnt needed.... See more
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There will probably a response from Tradeinn below my comment, same behavior as with all my support emails: just a generic response without any details, claiming my order is being delivered (we'r... See more
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The delivery was around a week past the original date I was given, however, I used Trustpilot before I ordered and could see this was an issue from the reviews. I wasn't in any rush and my hockey shin... See more
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Trade Inn has the absolute worse customer service i have ever experienced. They provide no phone number and emails are ignored. my parcel has been in transit for 2 weeks with no update despite claimin... See more
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I ordered some shoes that were too big. I sent these back to TradeInn and they were delivered back almost one month ago. TradeInn claim they have not been received, despite proof of sending and del... See more
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Absolute scam, be careful! Order never received. I provided official carrier proof of non-delivery, but they still refuse to refund. They forced me to do their job, then ignored me with automated "und... See more
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The worst customer service ever experienced. My order took around 2 weeks or more to be delivered. Had took return it as the quality wasn't as expected and to be refunded it has been already 2 weeks... See more
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It just gets worse. I ordered items that were allegedly available, delivery in about two weeks. Delivery time passed and nothing, the website informed me delivery would now be another two weeks so I... See more
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Boots arrived with me as promised but were the wrong size. Payed additional £12 to return using Royal Mail. The Royal Mail tracking shows that the boots arrived back with Tradeinn a month ago but I am... See more
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On November 4, 2025, I ordered goods worth USD 469.68 from this store. Order number 63328726. From November 13, 2025, the shipment cannot be tracked. The package did not arrive, I did not receive it!... See more
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Terrible experience! I waited over a week for my order. When it finally arrived, the size didn’t fit, so I had to return it. Now, after more than 3 weeks of waiting, they tell me I have to wait anot... See more
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TRADEINN are scammers! Never received my order. It was returned to Tradeinn due the customs. They are stalling my money return more than 30 days. Always sending me generic and false emails. it ha... See more
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Failure to issue refund. Company received my order back ( order number 64343683 as the item was too large. What should have been a simple refund transaction has been two months of failures. Cons... See more
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Plast order for a Christmas gift on 2 of December. Initially promised delivery 11/12 -16/12 Contacted support numerus times after the order didn’t arrive on time. They sent standard reply’s t... See more
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I ordered on December 27, 2025. It is now February 2026. My package has been stuck/lost since January 8th. I have contacted support three times. They are refusing to refund me, telling me to contact t... See more
Company replied
Purchased items were allegedly available for prompt dispatch. Items have been on their way to dispatch for days now. A given delivery date has now passed and the revised date is now two weeks later.... See more
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As stated by many other customers, Swiminn blatantly lie about their delivery estimates. This is followed up by bot responses, only to be contacted in broken English with more lies. My delive... See more
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02.02.2026: Online shop owes me 400€ for return package and won‘t retun it. Very bad support, you only get auto generated messages. Update 04.02.2026 My order number is 63789094. I returned a G... See more
Company replied
Stay clear. Poor customer servive from TradeInn. Order some trousers. Parcel was left in wheelie bin whilst we were away. Not a safe place designated by me!! Wheelie bin was collected, and so parcel l... See more
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THE SAVINGS DON'T JUSTIFY THE RISK. Tradeinn promised to deliver in 7 days but actual delivery time was 4 weeks. The real problems started when I enquired about returning a product. Their AI support... See more
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Ordered bike parts, on delivery realised they had sent the wrong size inner tubes (their mistake not mine). Returned straight away using their returns label, I think the item is lost in transit and th... See more
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Bought expensive Timberland shoes. After a few months, the right sole broke internally and sagged. The warranty process is bogus. They simply wait a few weeks and then send a standard reply stating... See more
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Ordered a Castelli cycling top for an event, paid £7 delivery charge but item did not arrive until 2 weeks later, completely too late for the event. Tried to set up return but this would cost me £12.... See more
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Ordered shoes as a Christmas gift and paid for delivery. They missed the delivery window, so i requested cancellation, yet they were dispatched after this and arrived nearly a month late. Now they wa... See more
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Ordered a light strip early December, with an estimated delivery date of 13-15th of December, now over a month later and has still not arrived. Support response time is average (2-3 days) however... See more
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I've received wrong labeled products and tradeinn didn't want to get them back unless I'll pay the freight label. Not worth to send them back as the fright expenses are exceeding the product value. A... See more
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My experience: The company only cares until you press the pay button.. After that is a nightmare. I´ve purchase an item of over 1100 euros (payed immediately) and an extra for a delivery service w... See more
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Returned £90 worth shoes for simply having changed my mind and paid another £12 for the return. This was more than a month ago and even though Royal Mail tracking shows parcel as delivered, the compan... See more
Company replied
There's always endless delays with dispatching orders. They are consistently inaccurate with stock data and you can easily be waiting for over a week before your order is even dispatched. It's happene... See more
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Company details
Written by the company
Tradeinn is an online retailer for the best deals on branded equipment, clothing, shoes and accessories. Tradeinn means lowest prices are guaranteed, stylish articles and top equipment from the most popular brands in a total of 18 online stores. Whether indoor or outdoor sports, electronics, motorcycle accessories or home and garden products, Tradeinn has something for everyone – all at the best price possible – through the site’s exclusive offers, outlet sales, model sales and flash offers. Tradeinn is the parent company of 18 stores specialized in leisure activities and electronics, with over 2.5 Mio legitimate products of over 10.500 trusted brands available in a HQ of 30.000m2 to ship to 180 countries worldwide (25K orders daily).
Contact info
C. Pirineus 9, 17460, Celrá, Spain
- +34932 20 00 89
- [email protected]
- tradeinn.com
3.7
Average
46K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered a PROTEST Melton Riding…
I ordered a PROTEST Melton Riding hoodie sweater / M on January 3rd this year and the order haven’t been updated since then, it says it’s in transit to their dispatch centre and when i write to them they always have the same response. My order number is 65357779 and it has been delayed 5 times already. Initially the estimated delivery date was between 16.01 and 20.01 and now it is 05.02 and 11.02 and it will probably be delayed further. Don’t order from them because it is a scam, they sell products they don’t have. I don’t know about refunds because i didn’t request one yet.
February 1, 2026
Unprompted review
Reply from Tradeinn
Dear Customer,
We are very sorry to hear that you rated our service as not meeting your expectations.
Please be assured that the experience of our customers is very important to us which is why we have investigated your issue.
A refund has just been issued, you will receive the corresponding amount within the next few days.
02/02/2026 02:42:14 - Cancellation amount: 410.98 PLN
We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Failure to issue refund
Return posted 48 hour tracked at a cost of £11.99 on 27th December. Arrived at UK destination on 31st December but Trekkinn then send on to Spain. It is apparently still on route and no refund received yet - 31 days after being received back by the company. I would recommend avoiding this company.
December 31, 2025
Unprompted review
Reply from Tradeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please be informed that your parcel is currently on its way back to our warehouse. Once we receive the returned item, we will process the refund accordingly. Kindly note that this process may take approximately 3 to 4 weeks, in line with our standard procedures.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
They used a courier who delivered 44km…
They used a courier who delivered 44km from the agreed address. They said wait for it to be returned to their warehouse and I would receive a refund. They always say wait and after 5 months they still say wait
September 1, 2025
Unprompted review
Reply from Tradeinn
Good Morning,
We are very sorry to hear that you rated our service as not meeting your expectations.
Please be assured that the experience of our customers is very important to us which is why we have investigated your issue.
A refund has just been issued, you will receive the corresponding amount within the next few days.
04/02/2026 10:25:41 - Refund Amount: 17.65 EUR
We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Dishonest business
My husband placed an order with this online shop and never received the item. The company explicitly acknowledged that the order was not delivered, yet refused both a refund and a replacement. This is completely unacceptable and reflects highly questionable, if not dishonest, business practices. Save yourself the frustration and potential loss of money; do not order from this seller.
January 9, 2026
Unprompted review
Reply from Tradeinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Terrible Customer Service and Returns with TradeInn
I purchased items from TradeInn and need to return one of them. The customer support has been beyond horrific. The return mechanism uses a courier that does not have appropriate return points of collection mechanisms (GLS) in Ireland, any of An Post, UPS or DPD would be perfect, but GLS is completely unsuitable.
It is impossible to speak to an agent to get an alternative return mechanism and the email ticket support totally ignores the issue and keeps telling me that I have not yet returned the item... well done! I cannot return it with GLS... there are no collection or drop-off points anywhere close to me.
If you are in Ireland, I would strongly recommend buying elsewhere.
January 13, 2026
Unprompted review
Reply from Tradeinn
Dear Customer,
We are sorry for this inconvenience, if you have received a wrong/ defective/ incomplete product or simply want to return it you would need to open a return request through your account please.
Please log in to your account using your email address and password on the upper right hand side of our website and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.
If you need any further information or assistance, please contact our customer service by sending an email to [email protected].
Our apologies again for the inconvenience.
Best regards
I didn’t collect the item, but my money was not refunded.
I didn’t collect the item, but my money was not refunded.
On 07/01/2026, I placed an order, as shown on the website.
The order arrived on 12/01/2026, as indicated by the company InPost, but I did not collect it.
On 12/01/2026, the product was returned to the sender, as shown on the InPost website.
On 15/01/2026, the sender received the product, as shown on the InPost website.
However, the sender is not taking responsibility for the matter and claims that the product was not returned, even though the InPost website clearly shows that it was received on 15/01/2026.
When I contacted the transport company, they confirmed that the item was returned.
January 30, 2026
Unprompted review
Reply from Tradeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please be informed that your parcel is currently on its way back to our warehouse. Once we receive the returned item, we will process the refund accordingly. Kindly note that this process may take approximately 3 to 4 weeks, in line with our standard procedures.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
Still waiting on an order for trainers…
Still waiting on an order for trainers they are a day late so I checked the shipping and it hasn’t even left the factory. Do not use this company!!!!
January 29, 2026
Unprompted review
Reply from Tradeinn
Dear Customer,
We are very sorry for your comments, we did not intend to delay your order and we take full responsibility for our actions and any inconvenience that arises.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Best regards,
I ordered a pair of walking shoes
I ordered a pair of walking shoes. Despatched and received in a timely manner. This is where the good part ends. Unfortunately, they didn’t fit so I had to return. From the UK this costs nearly £12 which you have to pay. Through Post office tracking was able to see that they had arrived. It then took Tradeinn a month to process the return after numerous emails and messaging to them which proved fruitless. You get standard BOT replies. Had to involve a company called resolver and PayPal to escalate to eventually get refund. However be warned they do NOT give full refunds. They withhold the cost of the delivery to you, which you paid for when placing the order. You cannot do this in the UK they must give full refund, but as they are Spanish apparently they can. You cannot find this information out, they do not communicate this. Be warned returns is a nightmare and you do not get full refund.
January 30, 2026
Unprompted review
Reply from Tradeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
There's always endless delays with dispatch
There's always endless delays with dispatching orders. They are consistently inaccurate with stock data and you can easily be waiting for over a week before your order is even dispatched. It's happened too many times now, and I won't be ordering again. Customer services won't even reduce the massive shipping fees they charge as a small compensation for a delay - probably because they know they'd have to do it for the majority of orders.
January 30, 2026
Unprompted review
Reply from Tradeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
VERY UNRELIABLE
I ordered a product as a gift 7 days in advance (the delivery was shown as 2-3 days). 2 days before the birthday, I saw a notification on portal stating that 'there is a TIME PROBLEM' and I might not receive my product. Chatbot does not help, support team does not reach out. Please be very careful and DO NOT PURCHASE from them if you have any alternative
January 29, 2026
Unprompted review
Reply from Tradeinn
Dear Customer,
We are very sorry for your comments, we did not intend to delay your order and we take full responsibility for our actions and any inconvenience that arises.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Best regards,
In 3 weeks they haven’t been able to…
In 3 weeks they haven’t been able to deliver my order. Still waiting! The customer service is joke, they provide no help. When I asked where is my parcel they were talking about return ?! Spare yourself and don’t buy anything from them.
I ordered ski equipment and now I must go without them and buy it on the spot for duble price…
January 29, 2026
Unprompted review
Reply from Tradeinn
Dear Customer,
We are very sorry for your comments, we did not intend to delay your order and we take full responsibility for our actions and any inconvenience that arises.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Best regards,
Surprisingly good 👍🏻 This was my first…
Surprisingly good 👍🏻 This was my first time ordering directly from their website instead of Amazon, and I’m really impressed. I bought a pair of sneakers and a pair of scissors, and they delivered exactly as promised — even to Madeira, where the post is usually slow (which I don’t mind). I even got a partial shipping refund because one item was canceled and the total weight was reduced. Overall, great service and smooth experience. I’ll definitely order again!
January 27, 2026
Unprompted review
Reply from Tradeinn
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing [email protected] with any concerns or comments.
Thanks and best regards,
products not in stock or very late delivery
This is the fourth time the product should be in stock but is NOT!!!
The prices are good but the delivery and stock is dramatic.
If you need something fast, don't order here for your own good
January 28, 2026
Unprompted review
Reply from Tradeinn
Dear Customer,
We are very sorry to hear that you rated our service as not meeting your expectations.
We are working hard to continually improve our service. However, occasionally, delivery bottlenecks may occur due to duplicate orders and real-time inventory management, or due to delayed deliveries.
In this case and unfortunately, we can only pass on to our customers the delivery times indicated by our suppliers.
Please note that you are always shown the estimated date for a product that is not available in our warehouse when you add it to your shopping cart.
Remember that you can modify or add items to your order from your account or cancel the order at any time if you prefer not to wait any longer for a product.
On the contrary, you will receive an email as soon as the order is shipped with the carrier's tracking number and the invoice.
We have taken your comments into account and have forwarded them to the relevant department in order to continuously improve and take measures to improve the quality of our services as well.
Please excuse any inconvenience caused.
Best regards
Still up to the same poor service
Still up to the same poor service. Order 65534976 - items showed in stock when ordered. Order doesn’t ship; then delays; then a proposed delivery date +1.5 months after the order was placed.
This site is just a scam. Let’s see how long the refund takes - or maybe that’s the scam.
January 28, 2026
Unprompted review
Reply from Tradeinn
Dear Customer,
We are very sorry to hear that you rated our service as not meeting your expectations.
Please be assured that the experience of our customers is very important to us which is why we have investigated your issue.
A refund has just been issued, you will receive the corresponding amount within the next few days.
28/01/2026 12:21:11 - Refund Amount: 2739.43 MYR
We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
non existant customer service and a 3 week delay receiving products
THE SAVINGS DON'T JUSTIFY THE RISK. Tradeinn promised to deliver in 7 days but actual delivery time was 4 weeks. The real problems started when I enquired about returning a product. Their AI support function can only raise a case if you log in, I'm not able to log in because my password isn't accepted and Tradeinn's password reset function doesn't work. So with no other way of contacting them I'm stuck. Quality of service is remembered long after the price is forgotten...
January 28, 2026
Unprompted review
Reply from Tradeinn
Dear Customer,
We are sorry for this inconvenience, if you have received a wrong/ defective/ incomplete product or simply want to return it you would need to open a return request through your account please.
Please log in to your account using your email address and password on the upper right hand side of our website and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.
If you need any further information or assistance, please contact our customer service by sending an email to [email protected].
Our apologies again for the inconvenience.
Best regards
Spanish clothing sizes are SMALLER than the rest of the world
Spanish clothing sizes are SMALLER than the rest of the world
The don't tell you that until you go to return the item.
THEY COULD JUST INFORM PEOPLE FIRST.
Also, it took them 10 days to process my order, only to tell me my package cant be sent as one item was out of stock. I had to physically delete the item
Typical spanish stupidity.
January 28, 2026
Unprompted review
Reply from Tradeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
AVOID AT ALL COSTS
I purchased fishing waders for my dad in September 2025 due to be delivered October 2025... they never came and to this day I am still arguing with Trade inn over a refund of £109. I have repeated the process over and over again and they begin by telling my the item was delivered,,,, then they are trying to contact the courier responsible was told January 1st to wait 14 days for a refund, still waiting! I am furious
Replied to me quicker than any response I have had before! I have been patient and waited weeks and weeks... I am not satisfied with YOUR service not the courier, delivery service whoever else i paid you for an item I have not received. Don't you dare tell me to be patient when I have had over a dozen conversations and got nowhere! sort it out or I will take this further!
January 27, 2026
Unprompted review
Reply from Tradeinn
Hello!
We sincerely regret that our service did not meet your expectations.
We want to assure you that our customers' experience is very important to us. Therefore, we have reviewed your case and forwarded it to the appropriate department. You will receive an update shortly.
TRANSPORT INCIDENT - (2026-01-05 06:34:56)
Our shipping team is currently investigating the matter. We kindly ask the client to please allow some additional time while this process is ongoing. We will provide an update as soon as more information becomes available.
Please also note that each transportation company has established protocols, as well as deadlines and timelines, which is why the incident could not be resolved sooner.
Generally, transportation incidents take a long time to resolve for the reasons mentioned above and, unfortunately, require a great deal of patience from both us and, especially, from our customers.
Please also keep in mind that you can always choose between different transportation companies if you are not satisfied with the service of a particular carrier.
We apologize for any inconvenience.
Sincerely,
"SCAM COMPANY"
See the attached scam......
Yes as you mention you charged me a shipping fee/postal charge you when I bought the jacket.
So please explain to me why you have taken a further ₤7.99 off the original purchase price of
₤63.98 ? And
This means that I paid for original postage/shipping fee and the return postage so then I am now due a full refund of ₤63.98 not ₤55.99.
Note I have referred this to my bank and they
and Tradeinn.com do nothing
Keep away ☹
UPDATE: Note: Tradeinn have done nothing to resolve this and as always will do nothing because they are totally at fault and hence have no answer to this. "Scam company".
"KEEP WELL AWAY".
December 17, 2025
Unprompted review
Reply from Tradeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
Avoid if you are in the UK
Returned an item and waited nearly two months for a refund. Tradeinn then withheld the standard delivery cost, which UK law requires to be refunded on cancellation.
Poor communication and a frustrating process end-to-end.
I wouldn't use them again.
January 23, 2026
Unprompted review
Reply from Tradeinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Excuse after excuse, why no refund
Boots arrived with me as promised but were the wrong size. Payed additional £12 to return using Royal Mail. The Royal Mail tracking shows that the boots arrived back with Tradeinn a month ago but I am being continually told through "automatic stock emails" that Tradeinn haven't received the boots so the refund isn't being issued. I've got better things to do with my life than chase Tradeinn over and over. Order Number 64782209.
January 26, 2026
Unprompted review
Reply from Tradeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please be informed that your parcel is currently on its way back to our warehouse. Once we receive the returned item, we will process the refund accordingly. Kindly note that this process may take approximately 3 to 4 weeks, in line with our standard procedures.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
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