Bookwhen - Online Booking System Reviews 515

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform's user-friendly interface and comprehensive features, noting how it simplifies managing bookings, payments, and customer communication. People appreciate the time-saving benefits and the system's reliability, which streamlines various administrative tasks. Consumers highlight the exceptional customer service, describing the support team as friendly, responsive, and genuinely helpful. The staff is commended for their quick and efficient assistance, with many reviewers expressing satisfaction with the platform's ease of use and the availability of helpful guides. The booking process is considered straightforward, and the system's flexibility is well-received.

Based on these reviews

Rated 5 out of 5 stars

Bookwhen has been a game-changer! We’ve been using Bookwhen for our classes and it’s made everything so much easier to manage — from bookings and payments to communicating with customers. The s... See more

Company replied

Rated 5 out of 5 stars

Bookwhen has been a game changer in my yoga business! Previously, I was spending a few hours a week messaging students with who was in studio, who was on the waiting list. I have saved SO much time wi... See more

Company replied

Rated 5 out of 5 stars

Easy to use, all the guides are helpful and it is easy for clients too, maybe needs to say on the first page that payments are taken after confirming booking as some clients hadn't got this far before... See more

Company replied

Rated 5 out of 5 stars

I use Bookwhen for all my class and party bookings at The Creative Corner, and it’s been brilliant! It’s so easy to set up sessions, manage bookings, and keep everything organised. My customers find i... See more

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Rated 5 out of 5 stars

I have been using Bookwhen for a couple of years now and so far it has been a positive experience. It has certainly made my life easier and it a is very fairly priced booking system. Staff are alway... See more

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Rated 5 out of 5 stars

I'm not the account holder, I use Bookwhen as an employee. I find it straightforward and easy to use. I can see what classes I'm teaching, who's attending and all relevant details quickly and easily.... See more

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Rated 5 out of 5 stars

We are using BookWhen to manage our Gym booking system. Initially, we had some issues setting this up the way we wanted but customer support and the help pages were excellent. We now have a fu... See more

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Rated 5 out of 5 stars

Crowborough Chess Club run two tournaments a year and attract 60 players each time. Bookwhen allows us to subscibe and unsubscribe easily and quickly. The booking system allows a variety of... See more

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Rated 5 out of 5 stars

I can add questions on my booking forms - photo consent, allergies and anything else I need to know without having to contact customers. If my events are the same each week I can duplicate them an... See more

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Rated 5 out of 5 stars

Very easy to manage, reliable booking system. We have members, various discounts, vouchers, several schedules - it copes with all of this. Ease of use is another thing bookwhen is providing. We have... See more

Company replied

Rated 5 out of 5 stars

BookWhen is such a great way to advertise my yoga and mindfulness retreat and events. Everything is all in one place. Attendees can book and pay with ease and payment is all linked for ease of managin... See more

Company replied

Rated 5 out of 5 stars

We have recently switched over to BookWhen after our last booking system became too clunky. Our Pilates clients have all commented on how simple the new system is to use. The team are always on hand t... See more

Company replied

Rated 5 out of 5 stars

I started using Bookwhen at the beginning of lockdown, and it was an absolute lifesaver. Launching online classes while trying to manage bookings, payments and new technology was incredibly chal... See more

Company replied

Rated 5 out of 5 stars

I've been using Bookwhen for six years and find it saves me so much admin time. Any queries or problems are responded to super quickly and the team always seem cheerful and efficient. Highly recommend... See more

Company replied

Rated 5 out of 5 stars

I've used Bookwhen as a customer for over 6 years, and always found it quick and easy to book my classes and special events. Now as a fitness instructor myself, I found the system so easy and helpf... See more

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Rated 5 out of 5 stars

I have a great experience with Bookwhen. I use it for my Daisy First Aid business as well and I always recommend it to anyone as the team is very helpful, the system is easy to use and if you are stu... See more

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Rated 5 out of 5 stars

Once you get the hang of the system, it's really easy to make changes when you want to. Also, the customer support is so good. You're speaking to real people most of the time (unless there's no one av... See more

Company replied

Rated 5 out of 5 stars

Bookwhen has made my life running Pilates classes so much easier and less stressful. They take care of all the bookings with a easy to use system and fees. So I can concentrate on delivering fantast... See more

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Rated 1 out of 5 stars

Why do you want everyone’s individual email that orders tickets and not 1 email address for a block booking. I will be sending a GDPR request as I would like to know how secure your system is against... See more

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Rated 5 out of 5 stars

Bookwhen customer service is second to none! They really do care about their customers and do everything they can to help you! I am a new small business and twice they have really helped me out. I app... See more

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Rated 5 out of 5 stars

I’ve been loving BookWhen! It was super easy to set up, intuitive to use and if I ever hit a snag, the chat function does a good job in helping out. Also, the price is great!

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Rated 5 out of 5 stars

Their system is easy to use and they are very prompt with payments and help from the on line service on how to use each part of the program and efficient. Nothing is too much trouble They treated m... See more

Company replied

Rated 5 out of 5 stars

The continual support we receive from Bookwhen is amazing. No question too small the Bookwhen team are are always on hand. The program is really easy to use x

Company replied

Rated 5 out of 5 stars

I'm a Zumba instructor and I'm using Bookwhen to manage class bookings, tracking attendance and payments. It is a very useful tool and the support is just great. I higly recommend it.

Company replied

Rated 5 out of 5 stars

Super product, Bookwhen booking system. We've just moved over to it and enjoy its flexibility. Great to work with the team who pointed me to where I needed. The online support is great too. Thanks

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Rated 5 out of 5 stars

Excellent booking system. Really simple to use for my business and prices in comparison to other booking sites is brilliant. So glad I switched from my previous booking system to Bookwhen

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Rated 4 out of 5 stars

I am getting used to setting up events and the process is fair. A few tricky moments however good value for the service and I am keen to keep developing the system to make bookings smoother.

Company replied

Rated 5 out of 5 stars

Bookwhen provide a flexible, warm and adaptable customer service and we are very happy with them. They are integral to our holiday activity organisation and we think they are the best online booking s... See more

Company replied

Rated 5 out of 5 stars

Bookwhen is a great booking system for my small business, its saved so much time on administration duties which leaves me more time to do the practical aspects of my work.

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Rated 5 out of 5 stars

Bookwhen is my go to booking system, it is easy to use and fulfils my requirements for our volunteer training bookings, fantastic support when needed and the guides are easy to follow.

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Rated 5 out of 5 stars

I have tried it and it works. Once my adventure business kicks off in Kenya, I will definitely use it

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Rated 5 out of 5 stars

A fantastic, easy online system! Couldn’t fault it at all.

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Rated 5 out of 5 stars

Bookwhen is simple, intuitive, and with clear and affordable pricing structures. It really enabled our local volunteering organisation to thrive and flourish 🌸💗

Company replied


Company details

  1. Event management company
  2. Software company

Written by the company

We're passionate about helping businesses succeed - through great value booking software and a team focused on success, not just support. Over the years, we've transformed bookings for thousands of businesses, helped individuals follow their passions, and supported franchisors to scale internationally. We don't just provide "off-the-shelf" booking software. Just get in touch if you want to discuss this with us! You can get set up in 15 minutes - join us for a free two-week trial and reduce your admin time today 😊


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

515 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Best customer service!

Bookwhen customer service is second to none! They really do care about their customers and do everything they can to help you! I am a new small business and twice they have really helped me out. I appreciate their level of care for their customers. Highly recommend!

2 September 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Thank you, Steph. It's great to hear you've had such a positive experience with our passionate support team. We're always happy to help and thrilled to have you on board. 😍

Rated 5 out of 5 stars

Bookwhen - easy manageble booking system.

BookWhen is such a great way to advertise my yoga and mindfulness retreat and events. Everything is all in one place. Attendees can book and pay with ease and payment is all linked for ease of managing funds. Highly recommended. It is super easy to set up and add/move content when needed. I've been using BookWhen for a couple of months and I am so glad I made the choice to commit to such a professional system.

22 August 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

We are excited to hear that Bookwhen has been a seamless system for you, Mrs. Yarworth. We are thrilled to have you come on board. Thanks for choosing Bokwhen. 💚

Rated 5 out of 5 stars

Effective and respectful.

Their system is easy to use and they are very prompt with payments and help from the on line service on how to use each part of the program and efficient. Nothing is too much trouble They treated me with great respect.
Thank you book whenteam. I will return once I am vack running my classes.

2 June 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Thank you, Sharleen. We value your feedback and are grateful to work with such passionate event organisers! We can't wait to welcome you back. 🫶🏻

Rated 5 out of 5 stars

Bookwhen made my life much easier

I started using Bookwhen at the beginning of lockdown, and it was an absolute lifesaver. Launching online classes while trying to manage bookings, payments and new technology was incredibly challenging, but Bookwhen made it all manageable.

Setting up your classes on the platform is definitely a time investment, as it’s a very comprehensive system. But once everything is in place, it takes a huge weight off your shoulders. The system runs smoothly, and everything becomes so much easier to manage.

The support team is second to none, always available, friendly, and genuinely helpful. I highly recommend Bookwhen to anyone running classes or events. It’s a fantastic tool and a reliable partner for your business.

29 July 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Thank you, Ivette! It's excellent to learn that Bookwhen helped your business and that you had a great experience. We've loved working with you. 😍

Rated 5 out of 5 stars

Easy to use

Easy to use, all the guides are helpful and it is easy for clients too, maybe needs to say on the first page that payments are taken after confirming booking as some clients hadn't got this far before they queried how to pay. Made my life a lot easier using this tool. Highly recommend. Isn't too badly priced but It would be nice if clients received confirmation under this payment level.

9 July 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Thanks for the feedback about the checkout process. I'll be sure to let the Product team know. It's great to hear you've found Bookwhen helpful for your business, and we're thrilled to have you on board. 💚

Rated 5 out of 5 stars

Nice one!

Very easy to manage, reliable booking system. We have members, various discounts, vouchers, several schedules - it copes with all of this. Ease of use is another thing bookwhen is providing. We have 4 team members and all can use it without needing a degree ;-)

13 June 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

It's great to hear you and the team find Bookwhen easy to navigate, and that it handles all your unique requirements. We're so glad to have you onboard, Sandra. 🤩

Rated 5 out of 5 stars

Bookwhen are Impressive

Bookwhen provide a flexible, warm and adaptable customer service and we are very happy with them. They are integral to our holiday activity organisation and we think they are the best online booking system available.

10 June 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Thanks for this lovely feedback, Rob. It's great to hear Bookwhen has helped manage your holiday activity bookings.
We're always happy to help! 😊

Rated 5 out of 5 stars

Very organised

Very organised, i am so impressed. Keep up the good work.

9 June 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Ah, thanks, David! We're committed to providing ongoing support and value. We're thrilled to have you on board. 💚

Rated 5 out of 5 stars

Great system with a great team

I have a great experience with Bookwhen. I use it for my Daisy First Aid business as well and I always recommend it to anyone as the team is very helpful, the system is easy to use and if you are stuck somewhere, you can always ask the team, they are happy to help with anything at any point.
It is also very beneficial for us that you can sign up up and cancel a plan any time as we just do events twice a year. Also for my other business I love that it is automatic and I do not have to renew every month. It is a great system with a great team all together!

5 June 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Hello Reka, thanks for this lovely feedback. I'll be sure to share it with the support team. It's great to hear you've had a positive experience, and we're thrilled to have you onboard. 💚

Rated 5 out of 5 stars

Great system

A fantastic, easy online system! Couldn’t fault it at all.

2 June 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Ah, that's excellent news, Vanessa. 🤩
Thanks for sharing.

Rated 5 out of 5 stars

Saves so much time

I've been using Bookwhen for six years and find it saves me so much admin time. Any queries or problems are responded to super quickly and the team always seem cheerful and efficient. Highly recommended.

7 November 2024
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Dear Mrs Welch, thank you for this great feedback. We're happy to hear you've always had a positive experience. 💚

Rated 5 out of 5 stars

Great for our clients

We have recently switched over to BookWhen after our last booking system became too clunky. Our Pilates clients have all commented on how simple the new system is to use. The team are always on hand to help

30 April 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

It's great to hear your clients enjoy the booking experience and find it simple. We're thrilled to have you on board, Sophie. 💚

Rated 1 out of 5 stars

Rubbish

What a load of rubbish. Had to re-new password every time I had to use this horrible web site.
I will not book anything if they use this site. Total frustrating rubbish.

25 March 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Hello Dean,

Thank you for letting us know. We value all feedback that helps us improve. I'm so sorry to hear you didn't have a smooth booking experience. We’re committed to providing outstanding customer service and simple booking, so we would like to help turn this around and understand better what happened.

If you have a moment, please contact our Support team via email ([email protected]) or the live chat on our website. We usually ask some quick automated questions to help us understand your question in more detail, so please ask to speak to Dani, the Customer Experience Manager, who can investigate and support you further. We look forward to chatting with you. 🙏🏻

Rated 4 out of 5 stars

I am getting used to setting up events…

I am getting used to setting up events and the process is fair. A few tricky moments however good value for the service and I am keen to keep developing the system to make bookings smoother.

17 March 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

It's great to hear that you are getting used to the system and appreciate the value. We are always keen to iron out potential bumps, especially at the beginning of your Bookwhen journey. Feel free to reach out to our support team via live chat or email whenever you encounter a tricky moment, want to clarify things or share feedback and suggestions with us on how we could make scheduling and bookings even smoother for you and your customers. 😊

Rated 5 out of 5 stars

Bookwhen has made my life running class so much easier

Bookwhen has made my life running Pilates classes so much easier and less stressful. They take care of all the bookings with a easy to use system and fees.
So I can concentrate on delivering fantastic Pilates classes can’t praise bookwhen enough and very affordable keep up the good work team I would recommend them to anyone delivering fitness classes

19 February 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

We are thrilled to hear Bookwhen has helped streamline your booking admin so you can focus on your passion. We're happy to have you onboard, Matthew. 💚

Rated 5 out of 5 stars

The continual support we receive from…

The continual support we receive from Bookwhen is amazing. No question too small the Bookwhen team are are always on hand.
The program is really easy to use x

14 February 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Thanks for this lovely feedback, Suzanne. 🫶🏻 It's great to hear you've had excellent support, and I'll be sure to let the team know.

Rated 5 out of 5 stars

Great support!

I've been using Bookwhen since 2017 and have been consistently impressed with its functionality, regular feature updates, and exceptional support.

I appreciate that the team always looking for ways to improve the system. Bookwhen has been invaluable for my training and consulting business, and I wouldn't hesitate to recommend it to others in similar fields.

Having tried to build our own booking system in the past, we quickly realised the benefits of outsourcing to professionals like Bookwhen. It saves us valuable time and resources, allowing us to focus on our core business.

Thank you again for creating a product that makes running our business so much easier.

Best regards,

Abdul
Halalcoach

1 January 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Hello Abdul, we're thrilled to hear about this positive experience with Bookwhen. We appreciate your great feedback and are so pleased to be a part of your journey. 😊

Rated 5 out of 5 stars

I've been using Bookwhen for a couple…

I've been using Bookwhen for a couple of years now, it is really easy to use both from my perspective and also a customer perspective. I'm a yoga teacher and students book onto my classes using Bookwhen. Really straightforward and the support is excellent. There's been a couple of occasions where I haven't been sure how to do something. When I've contacted Bookwhen for support the staff have been really friendly and helpful on the couple of occasions Ive needed support. It means I know how many people are coming to classes and I use Stripe Payments so classes are paid upfront. Really pleased I made this transition.

3 February 2025
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

Ah, that's great to hear, Samantha. I'll be sure to pass on your lovely feedback to the Support team. We're excited to have you onboard with Bookwhen. 🤩

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