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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. People appreciate the friendliness and helpfulness of the staff. Some customers were pleased with the prompt delivery and collection service. Also, consumers found the drivers to be brilliant and helpful, especially when they were able to place the skip in a difficult location. However, a significant number of reviewers expressed concerns regarding the communication and the contact with the company. Many consumers reported issues with the delivery and the order, such as delays, missed delivery dates, and skips not arriving on time. Some people have also reported that the skip was not collected on time, and they had to call multiple times to arrange for collection.

Based on these reviews

Rated 4 out of 5 stars

The skip was booked for Friday as I had a project planned for Saturday. All my materials were delivered and a mixer hired but no skip arrived. My Mrs called to enquire where it was and was told "sorry... See more

Rated 4 out of 5 stars

Made a telephone query to ensure they could deliver on a specific date which they confirmed and I booked online. Later received a call to advise they couldn’t deliver on the date they had previously c... See more

Rated 4 out of 5 stars

Service really good, collection made promptly. If one complaint just bit disappointed with communication after ordering. Received confirmation of payment but had to chase to see if definitely agr... See more

Rated 5 out of 5 stars

They brought the skip but it was facing the wrong way! It was so hard to put things inside because the opening side is a bit far, when we told the driver to collect the mistake while he was still th... See more

Rated 5 out of 5 stars

Although l have traditionally ordered skips locally , l decided to try booking on line via the “ broker” system. I was pleasantly surprised how friendly and helpful the lady l spoke to was. My initial... See more

Rated 5 out of 5 stars

Ordered the skip mid week for the bank holiday weekend, it was delivered Friday morning and the skip wagon driver was pleasant and very helpful to wear it was best placed for our access to vehicles... See more

Rated 5 out of 5 stars

They responded to the request very quickly with delivery the next day. The driver was brilliant, managing to get the skip onto the site despite badly parked vehicles causing access problems. They were... See more

Rated 5 out of 5 stars

8yd skip delivered on Tuesday on behalf of a third party. Hire period of 2 weeks. However, finished with skip after only 5 days. Advised to contact Luv skips directly ( as opposed to the third part... See more

Rated 5 out of 5 stars

Website really easy to use and worked out one of the cheapest I researched, the ability to use Klarna was an added bonus. The skip arrived early on the day requested, although the standard hire is 7 d... See more

Rated 5 out of 5 stars

Brilliant service, lovely helpful staff on the phones, great customer service. Staff who dropped off and collected the skip were friendly and helpful too. We know where to get a skip from in fu... See more

Rated 1 out of 5 stars

Shockingly bad customer service. Skip arrived 2 days late which held up tradesmen competing work. Unable to speak to anyone about the issue, answer machine only. Left messages but didn't get a... See more

Rated 3 out of 5 stars

Email confirmation came through for the specified day for delivery. That day came and no skip arrived. Tried emailing, live chat and calling with no response. Skip arrived four days later which ruined... See more

Rated 3 out of 5 stars

I have ordered the skip for the 30th and it was confirmed but hasn't arrived. I have called eventually and have been told that there was some issues at the depo which is understandable but, nobody di... See more

Rated 4 out of 5 stars

Good delivery and pick up service. Not great customer service. Wasn't informed about time Skip would be arriving on the day and no phone number readily available until you get the skip. Rang 2 differe... See more

Rated 2 out of 5 stars

The skip did not arrive on time. We couldn't get through to fast skips via telephone to off-hire the skip The call centre handling their overflow calls that answered each time took our messages bu... See more

Rated 3 out of 5 stars

Skip arrived fine, told would be collected 7 days later, which it wasn’t. I had to chase twice to get it removed 2 days later. Principal problem was I had booked to have drive cleaned ! Long list of t... See more

Rated 1 out of 5 stars

Tried ringing and messaging for two days previous to the skip being delivered to have a query answered but no response or answering the phones whatsoever. After waiting around for almost 6 hours in... See more

Rated 1 out of 5 stars

Had to cancel order. After booking no email confirmation until 3 days when chased by phone call and they informed skip delivery will be 3 working days after plus weekend in middle so 5 days late, it... See more

Rated 1 out of 5 stars

Skip did not turn up on the day and was told to phone the next morning to check delivery time but driver turned up before that left without knocking our door. Charged a failed delivery charge and then... See more

Rated 1 out of 5 stars

Ordered a skip for next day as advertised, didn’t arrive called and left messages for 2 days until rang back on the third day saying it will be delivered a week later. Asked for a refund and received... See more

Rated 1 out of 5 stars

2 days late delivering and then took 5 days to collect after requesting pick up. Communication atrocious. Didn’t the even let me know if wasn’t coming on the second failed delivery day. Twice... See more

Rated 2 out of 5 stars

Still waiting for skip to be collected nearly two weeks past the stated collection date. It’s causing hassle as not only is it blocking my drive but we are getting people coming by digging through it... See more

Rated 1 out of 5 stars

Awful - ordered sunday for Wednesday delivery got confirmation then heard nothing so called Wednesday 8am and got told that all was ok and call later for a time , rang at 11 to be told its been... See more

Rated 2 out of 5 stars

Skip ordered for Friday phone call to say that they could not deliver until Monday, skip did not arrive on the Monday. Called contact centre you said they were an overflow line and would get someone t... See more

Rated 1 out of 5 stars

They delivered the skip days late despite me speaking to them and stressing how important delivery date was. Despite booking in collection first thing Monday morning, they are saying it can’t be colle... See more

Rated 2 out of 5 stars

Fast skips was unable to meet delivery date despite taking order. Skip delayed by 72 hours. Not impressed with booking company but the local company delivering the skip was fine. I wouldn’t book with... See more

Rated 1 out of 5 stars

The service from Fast Skips was acceptable, but the subcontractor they used — Goldings — was by far the worst skip company I’ve dealt with. They refused to collect the skip on the first attempt, cla... See more

Rated 1 out of 5 stars

Booked a delivery date on their website to then be told they don’t have availability in that date. Once skip was delivered getting them to collect it is a nightmare, B&M don’t answer the phone and on... See more

Rated 1 out of 5 stars

Worst experience I have had with a skip , will pay and use a local company next time rather than an agent placing orders with skip companies. Skip booked and confirmed for delivery with a weeks no... See more

Rated 1 out of 5 stars

Skip never arrived despite being booked and paid for a week prior! I was informed on the day early evening that they didn’t have the skip I required. Seriously!? Absolutely disgusted! I am now cha... See more

Rated 1 out of 5 stars

Book skip for two week time on the day it was due to arrive had to chase up to be informed wasn’t booked asked for refund said phone me back and they did manage t get me one that day. Phoned to book c... See more

Rated 1 out of 5 stars

Not impressed! Skip should have been collected on 27June it’s now 31 July!! Called repeatedly to arrange collection to be told there is a massive backlog in my area and they can’t can’t guarantee a co... See more

Rated 1 out of 5 stars

Accepted order and payment only to cancel and refund the order 24 hours later stating they do not service my area. This resulted in planned clear out being cancelled and time wasted. Grateful fo... See more

Rated 1 out of 5 stars

Avoid this company at all costs. They are unreliable and lazy. They tried to deliver my skip 2 times each time a new excuse was made as to why it couldn’t be placed onto my drive way. Bearing in min... See more

Rated 3 out of 5 stars

Quick and easy to book, but communication from then on is non-existant. Had the confirmation of payment via email, then nothing after that. Concerned I hadn't heard anything, I planned to call them th... See more

Rated 1 out of 5 stars

Ordered the skip online then spoke with them on the phone and via email they asked for photos of where the skip would be going. They then said that they wouldn't be able to place the skip where I want... See more

Rated 1 out of 5 stars

Skip arrived on time ( that's the 1 star) we are now 2 weeks overdue for collection. Skip is blocking my driveway and is now postponing work that should have started well over a week ago. I have calle... See more

Rated 3 out of 5 stars

Skip was delivered and put on pavement blocking disabled access to the property. It was due to be picked up after 7 days however Called to have it collected as people have begun to thrown in their own... See more

Rated 1 out of 5 stars

Skip was delivered late, 2 arrived, collection took a whole month! Still trying to figure out what part was actually fast other than them taking our payment.

Rated 3 out of 5 stars

Delivered on day it was booked for Which was a Thursday , we filled skip over that weekend and I sent a email Monday morning that the skip was ready for collection, no reply till Thursday that we... See more

Rated 1 out of 5 stars

I ordered a skip online at the end of April, for delivery on 16th May. My husband received a call a couple of days later that unfortunately there had been a problem and that they wouldn't be able to f... See more

Rated 1 out of 5 stars

Absolutely terrible service. I ordered a skip a week before to be confirmed by the website it would be delivered on the Wednesday. On Tuesday the day before I received an email saying they couldn’t... See more


Company details

  1. #43 of 46 best companies in Waste-Management Service

Information provided by various external sources

Fast Skips is the fastest, easiest, and best-value place to sort out skip hire or man & van collection in the UK. No matter where you are in the UK, you can order waste removal services today that can be with you the very next day.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

On time delivery

I booked on Tuesday for Thursday delivery and the skip was on my drive about 7.30am. on the Thursday.. nothing negative to say at all.

6 January 2026
Rated 1 out of 5 stars

Avoid at all costs!

Avoid this company at all costs. They are unreliable and lazy. They tried to deliver my skip 2 times each time a new excuse was made as to why it couldn’t be placed onto my drive way. Bearing in mind; there were no obstructions.
First time they tried to place the skip on the wrong drive way (a car was parked there as it was not mine) and had the audacity to try charging me a wasted journey fee🤣.
Second time there was apparently not enough room for the truck to turn - they should maybe invest in better drivers - so said they would attempt again the following day. In the end I gave up requested a full refund and went elsewhere, to which may I add the second company had not a single problem delivering my skip. Shout out the Grinsells Skip Hire!

4 January 2026
Rated 1 out of 5 stars

Not so fast at all!

Skip was delivered late, 2 arrived, collection took a whole month! Still trying to figure out what part was actually fast other than them taking our payment.

7 May 2025
Rated 1 out of 5 stars

Not impressed

Ordered the skip online then spoke with them on the phone and via email they asked for photos of where the skip would be going. They then said that they wouldn't be able to place the skip where I wanted it due to a small wall (3 bricks high) so they wouldn't process the order and I would get a full refund. 3 days later the money for the skip (over £400) goes out of my account leaving me with no money as I had already hired a skip from an alternate company. I called them and they said that they hadn't gotten round to processing the refund yet (despite saying that they weren't going to process the order and I'd get an immediate and full refund)

29 October 2025

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