Intuit QuickBooks UK Reviews 16,323

The site provide new user with a 45min 1 to 1 session to help you setup your account which is really helpful. There are real people available in which you can call to discuss your problem rather than... See more

The tel call was on time. She was polite and took time to understand my business needs The adviser listened and commented appropiately. She adjusted to accomodate my needs. She left enough time to... See more

I recently completed an onboarding call with John Michael, who was incredibly helpful. Having used QuickBooks Self-Employed for many years, I was delighted that most of my existing data could be s... See more

Nigel was so helpful and polite. He quickly worked out my level of knowledge and engaged in a non-patronising and very patient manner and although my issue wasn't resolvable (bank issue not quickbooks... See more

I just wanted to say what a wonderful experience I had with Valery from the QuickBooks onboarding team. She was incredibly helpful, showing us how to create invoices, sort out our chart of accounts, r... See more

The onboarding call with Fretzie was massively beneficial. She was really helpful, explained things clearly and went above and beyond to give me tips and ways of doing things that would specifically w... See more

Extremely useful session, good pace, well structured, friendly host, and I was given opportunity to ask questions where needed. The session finished with methods I can use to get extra support in the... See more

Spoke with Nigel from the QB support team today regarding an issue with VAT & the connection to HMRC. Nigel was keen to understand and help. He was clear, confident, personable and knowledgeable. Most... See more

QBO software is terrible. Sorting and searching of transactions doesn't work. When you categorise a record it doesn't update straight away. Advice is to clear cache and run in anonymous browser tab... See more

I am so impressed with QuickBooks. Even though I am paying such a small subscription fee for the product as a sole trader, I'm getting enterprise-level support and information. The system is so clear... See more

Using Sole Trader plan - very basic. Would like to see receipt number is receipts tab alongside date/supplier name and amount. Group payments tricky, and system doesn't offer 'possible matches'. Ra... See more

Writing this review again as trust pilot deleted it. Don't take trust pilot too serious knowing the delete bad reviews!!!!! Agent completely wasted my time pretending they know what to do to solve... See more

Writing this review again as Trust Pilot acted corruptly by removing it So much time wasted and frustration caused by incompetent staff not knowing how their software is designed to work. I was lit... See more

I have started to go self employed, quickbooks is definitely going to make my life easier , I have just had a tutorial which was done by a lovely lady and not AI . I actually feel more confident abo... See more

The customer adviser really tried her best to help me and spent a longer time in the phone to help me solve exporting dater to my new account but we now need the tech department to resolve it as she t... See more

Quickbooks has some of the best customer service out there. I absolutely hate any admin but QB helps me not dread accounting quite as much as I usually would. I also know they take customer feedback v... See more

After over a month trying to get some good advice on how to resolve a problem with Quickbooks Core Payroll. I eventually managed to get some proper support and advice from a lady called Vee. She helpe... See more

QuickBooks is full of bugs, when I report issues the help desk is unprepared to accept there is a problem with the software, so often they second guess wrongly and make user spend long times unnecessa... See more

Used to be great but it's now horrible to use. Messy, glitchy awful - the more basic systems are better e.g. core payroll at least functiosn though it can't track holiday. I have advanced payroll an... See more

I've been a Chartered Accountant for 30 years+. Started off with an abacus but since then I've moved with the times and used most software packages. Quickbooks was my clear favourite for the past... See more

Constant ongoing issues. If pages don't load, the bank does not connect. Then support is not available. When support is available, they like to chat as if us Business Owners are sitting on the beac... See more

Great until something goes wrong. I've been in a protracted process with QBO since beginning April. I have spent more than 10 hours on phone calls in addition to screen sharing and sending the same... See more

When it works, its good. But all too often the load speeds for the website and the app are incredibly slow. I'm writing this review whilst waiting for the website to log me in. 5 mins in and it still... See more

Complicated Interface with many restrictions. The interfaces changes on a regular basis making all the online "help" useless. Simple things are impossible. For example: (a) adding the country of your... See more

If I could give 0 stars I would!!! Absolutely HORRIFIC company. We pay £70pm for a system that does NOT work. They dont have a complaints team and if you file a complaint for anything not working it... See more

Software is great until it goes wrong. We've have had an issue since mid December 2024 that they still cant fix. Occured after they migrated payroll to new software. This messed up payroll system - d... See more

As QB have increased their user numbers with aggressive pricing campaigns, the performance of their online system has slowed...and slowed...and slowed. It has got to the point that a week before an... See more

Buyer Beware: No direct phone number. No call backs. Simply Miss a payment and you will be EXCLUDED for 15 days. Totally a nightmare for any small business or even a Chartered Accountant. A to... See more

Why do we have to spend extra trim correcting QuickBooks/Intuit own mistakes? The software is ever so frequently glitchy with errors appearing and now this last issue where VAT is not record... See more

This previously excellent desktop bookkeeping system became horrible when we were forced to move everything to Quickbooks Online. Having just about coped with the slow speed of online software, Today... See more

Been filing since 2014 and I gotta say Intuit you guys are getting way too damn invasive with the tax questions. Don't worry I got better help and I don't think I'll be doing busy with sly shiets... See more

the payroll doesn't work and the tier 2 team are a bunch of contractors that simply don't care. Tickets have been raised since 6th of December and Nothing, no call back, no feedback, no deadlines for... See more

I had QB desktop version and was forced to move to Cloud version. Desktop was intuitive, easy use and had helpful screen layout. Cloud version is exactly the opposite. It is poorly laid out. Key tasks... See more

Horrific customer services who lie and don’t follow through with their actions. Impossible to contact via email. Call agents who don’t understand and tell you what you want to hear to get you off the... See more

Support has plumetted, on a recent call i knew more than the support agent. 3 different issues all affecting being able to file for clients to HMRC. None of them have been addressed. I keep waitin... See more

Software is average at best, Latest AI buzzword bingo is just a new glossy front. There are many many fields I have to enter data into and 99% of the time they are the same but its incapable of... See more

So so angry - changed the layout without checking or informing anyone. Don't have the option to go back to old layout and now forcing our entire team to learn the new layout. I mean why on the earth w... See more

Just awful, customer support is dreadful. I've literal given up on chats on more than one occasion as I'm told in a rather passive aggressive way that it's my fault that things don't work properly Th... See more

The payroll software is ( in my opinion) not fit for purpose. They updated it last year with no integration or data transfer from the old system mid year. The new version is no better - not intu... See more

Have scheduled two online meetings to discuss setting up a new account for two companies. The first was to be a phone call. No one called. I received a call a couple of weeks later requesting an onli... See more

Absolutely loved using quickbooks. Made managing my business finances so easy. However the system has become extremely buggy. Many buttons just take me to a we're sorry we can't find the page you requ... See more