Spruce Reviews 300

The clean was fine. Some cobwebs remained on the ceilings (not at all hard to reach) and towels left bundled on the floor. It was disappointing that Spruce also tried to upsell me on washing the dishe... See more

Sparkling kitchen & bathroom is always nice too see. Vacuum and dusting job was great, They missed taking out the kitchen garbage. Sweeping/Mopping was disappointing crumbs under lip of the cupboard... See more

My first experience was fine, but the second experience was not. I simply wrote a review to the company explaining that they did not clean behind my counters or the floors properly. They immediately a... See more

We've used Spruce twice a month for years and they always do a great job! Every cleaner we've had (both at our current place and our previous apartment) has been friendly and professional. The one tim... See more

Spruce is extremely unprofessional. The cleaner came, stayed only a short time, then left without any communication. Later, the company invented an excuse about a “strange odor” that did not exist — m... See more

I was really hoping to make this work long term but after first time they cleaned my place, I found living room and bathroom corners inappropriately cleaned. They shoved all the dirty dishes into... See more

Here’s a polished version of your statement: “This is essentially a scam. The cleaners charge a premium compared to local services, arrive late, leave early, and only complete a portion of their co... See more

Of course! Here's the revised version with that detail included: --- Great cleaning crew! They always do an excellent job—thorough, professional, and consistent. I really appreciate the flexibil... See more

The booking process was smooth and the cleaner arrived on time, which made things easy. Unfortunately the cleaning itself didn’t meet my expectations and the result felt rushed rather than thorough. I... See more

Paid $229 for a move out clean that included appliances deep cleaned. Oven and microwave were not touched even when cleaner went back to fix. Toilet wasnt clean after second clean either. Communicatio... See more

The app is super user-friendly and makes booking services incredibly simple. The cleaning team showed up right on time, did a fantastic job, and were really reliable. Everything was spotless and stres... See more

Very easy to book and pay! =:The 1 Star I scheduled appx 10 day in advance They quickly charged my card.2 days before they didn't show up. Day of service I gave them an 8 hr window 58 minut... See more

Stay far away from Spruce Cleaning. I would never recommend them to anyone. The initial “deep clean” was pathetic, the cleaner barely did anything and didn’t even touch the floors with a mop. We... See more

They’ll have one or two very good people in charge of fortune for them to clean the first time and from that point on they will never allow you to get that person again and they will send their most i... See more

This is the worst cleaning services I have used so far. I live in One Seven Belleview Station and booked a service for my apartment for today because they work with my apartment. The cleaning lady set... See more

The cleaner made an absolutely outrageous claim that my house "was too dirty to clean", then sent pictures of clean dishes drying, a head band fallen on the floor and claimed it was underwear, an... See more

Samira is a professional cleaner who is efficient, respectful, knowledgeable, and timely. She knows every nook and cranny in my apartment and cleans so well each and every time she comes. Samira is tr... See more

I was looking for a service that let me book standalone chores and Spruce was perfect for that. One booking I only needed the floors cleaned, another time I just ordered bathrooms. Super easy to custo... See more

Spruce makes scheduling home services incredibly simple. The app is clean, easy to navigate, and everything from booking to updates is seamless. Highly recommend for anyone who wants a convenient way... See more

They cleaned someone else's apartment instead of my own. Sent me pictures of the inside of that person's apartment and then tried to tell me I just didn't realize they had been there and cleaned. I di... See more

Booked a cleaning on a Friday for service on Monday (Oct 6), was told again to wait between the hours of one to five and never received notice or an ETA. Terrible communication and online service, plu... See more

They cancelled and rescheduled my service twice and only offered a measly discount off the next service when I just wasted 2 separated days waiting for them to show up. And then they try to offer me a... See more

This was my third time using Spruce. 1st time ok. Second time amazing. This time OMG. I knew from the moment I stepped into my apartment no cleaning products were used. Rugs weren't vacuumed, can... See more

Cleanings are not thorough. I recently Booked the premium cleaning service at $159. They did not even fulfill everything that is listed in the cleaning. When I followed up with Spruce about these conc... See more

Wish I would’ve actually considered these reviews before rebooking. Especially after experiencing consistent subpar cleanings. I figured I only have a one bedroom apartment, which I keep fairly cleane... See more

⭐ 1/5. If I could give them a negative, I WOULD. I would never recommend Spruce Cleaning. Their service is consistently terrible. Our first deep clean was a complete joke—the cleaner did... See more

I paid extra for decluttering and organizing, and none of it was done. I booked a premium cleaning, but the team canceled saying they couldn’t handle it. Worst cleaning service ever — charged for extr... See more

They offer a $300+ move out cleaning service for apartments (empty apartment), then show up and didn't even clean. Claimed, "it was beyond their skill set and return a full refund". I return to my emp... See more

Was offered this service through my apartment. Ordered the premium cleaning with a special focus on the floors since we'd just moved in. I could not effectively communicate with my cleaner due to a la... See more

Horrible customer service and absolutely unprofessional. I had a cleaning service scheduled but no one showed up, they just took the money and not even respond properly to the customer service chat. I... See more

My apartment was not cleaned properly for a move out clean. Light switch plates were dirty, walls were not attempted to be wiped, base boards were supposed to be (scrubbed as the employee marked) and... See more

Awful. I was supposed to receive my service between 1pm and 5pm. After waiting all afternoon the cleaners arrived at 4:50 on and couldn’t find my apartment. I went outside to look for them and couldn’... See more

This service is incredibly frustrating. You get a different cleaner every time, which means the quality is wildly inconsistent. We gave them multiple chances, and out of all the visits, I was sati... See more

scheduling and communcication with the cleaning crew was super easy. Everything that was listed was accomplished and met my expectations. When they showed up, I left to run some errands and when I cam... See more

Came home to someone standing in my apartment that I did not authorize. I do NOT even use this service. They claim to be in the wrong apartment. I had something that was misplaced. I contacted the c... See more

Paola did an amazing job sprucing up my place. I work a lot, and so coming home and having to clean, dust, mop, etc is not what I want to do, so I'm very thankful for Spruce & Paola. I hope that I can... See more

The pros always do a great job with little personal touches throughout. I am so grateful for what they do as I struggle to keep up due to a disability. I recommend Spruce highly and also appreciate th... See more

If I could rate zero stars, I would. This company is horrible. I have used them 3 times and each time was progressively worse. The cleaning I was supposed to have today was canceled because they claim... See more

Natalie and her crew did a fantastic job. Quick, professional and thorough! I see a lot of negative feedback here and I must say I was leery, but this experience was wonderful and worth ever penny!

They do not stand by what they offer. I booked a cleaning move out service and they didn't even sweep or vacuum the floor. After a few emails back and forth I gave up because I realized they will do n... See more